PDA

View Full Version : Asus G73 Crashing While Gaming



CarsonM
10-27-2011, 08:09 PM
Well I have been experiencing this problem for a few months and the problem occurs at random times. Sometimes it can occur every 20 minutes or not at all in a day. When I am playing games such as World of Warcraft or League of Legends I will just be playing then my screen will go black and ultimately the device will shut off. When I go to press the power button it acts like a force shut down when it asks how you want to start windows. This problem gets more annoying each and I am really looking for a solution. Help..

xeromist
10-27-2011, 08:24 PM
Take a look at your event viewer and see if anything corresponds to the shut downs:
http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer

CarsonM
10-27-2011, 09:22 PM
Okay it came up with Live Kernel Event with temperature

dstrakele
10-27-2011, 09:49 PM
You can check if the System or Application Event Logs indicate any Errors or Warnings prior to previous lockups as xeromist recommends. In the System Event Log, there will be an Eventlog EventID 6008 that states "The previous system shutdown was unexpected". This indicates the system lockup. You can filter for this event to see when your system lockups occurred, then clear the filter to see if any Errors or Warnings occurred previous to the lockup. You can use the time of the Eventlog EventID 6008 to examine the Application Eventlog to see if any Warnings or Errors occurred in it prior to the time of the System Event Log EventID 6008.

Check a couple of hours prior to the Eventlog EventID 6008 time and report the Event Source, EventID's, and text of the Errors and Warnings.

High GPU and CPU temperatures from gaming can result in the crashes you experience. The system shuts down to prevent heat damage. Install RealTemp or SpeedFan and monitor GPU and CPU temps. If they reach into the 90's C or higher, you'll want to attempt some cooling maintenance such as blowing out your fans and exhaust with compressed gas. There are videos on YouTube that detail this procedure. Repasting the GPU (http://www.asusrog.com/forums/showthread.php?946-G73JH-GPU-Overheating-Observations-and-Suggestions-(Read-This-First) may also be on your "to do" list.

fuzon1337
10-27-2011, 09:50 PM
What kind of G73 have you bought? If it's G73JH I read in this other forum (http://forum.notebookreview.com/asus-gaming-notebook-forum/506682-my-g73-keeps-crashing-while-playing-video-games.html) that it could be a GSOD problem, and then the solution is to install the ATI drivers 10.1

CarsonM
10-27-2011, 11:18 PM
I have the g73 jw

xeromist
10-28-2011, 08:57 PM
As dstrakele said, try to keep track of your temps to see if the shutdowns coincide with a temperature spike. Another utility that I sometimes uses is speccy, but only use one utility at a time.

EvakPwn
10-29-2011, 05:06 PM
I had same problem with my G73jh shutting down during gaming, later I found out it was due to overheating. For me solution was inexpencive , I ran to nearest computer store and bought one of those cans with pressuerd air inside. make sure u get those with long straws so u can stick it in the laptop vents and give it a good blow. When I did it, for my self and my friends, huuugeeee cloud of dust came out... overall temperature droped alot, and performance alot bettter. I recomend to do it atleast 1s in 2 weeks. Cheers

Leanna
11-12-2011, 01:29 PM
I have been experiencing my G73jh series going black screen on me the past two days. I checked my event viewer and it says Kernel Power.
I took out my battery and ran it on straight AC and no issues. DO I send in a request for a new battery? or is it actually something else causing it?

JRd1st
11-12-2011, 01:34 PM
Did you put your battery back in and recreate the problem?

How old is your notebook?

Leanna
11-12-2011, 06:47 PM
I have not put the battery back in, as the problem did not repeat with it out.
I got my lap to in March, so about 8 months. I will reinsert battery and let you know if it repeats the issue.

JRd1st
11-12-2011, 07:42 PM
Are the batteries covered under warranty?

BrodyBoy
11-12-2011, 07:45 PM
Are the batteries covered under warranty?
They have one-year coverage.

EDIT: I just looked, and the G74 product page doesn't specifically limit the battery to one year, so maybe it gets the full two years with this model. That'd be good!

Leanna
11-12-2011, 08:32 PM
ok took longer than it has the past few times ,but it did still lock up my system when trying to play a game. Does not do this with the battery out. I believe it has a one year warranty,

JRd1st
11-12-2011, 09:29 PM
The battery must be pulling the power down? Or maybe it's really your adapter that's bad . . . .

Leanna
11-13-2011, 07:02 PM
Ok made it a whole day playing without the battery in, no freezing. Then this morning after an hour it decided to do so again, this time without the battery.

JRd1st
11-13-2011, 07:28 PM
OK, but it could still be the adapter. It's may be too weak to both charge the battery and run the notebook. Tonight, put the battery back in and charge it with the notebook off. If it charges to 100%, what then? Does it sound like a bad battery or something else?

Leanna
11-13-2011, 09:37 PM
SO battery charges to 100% it still only does in for mmos. I tried rift and SWTOR BETA, both freeze. Help desk told me it was my internet, which makes no sense. One why would it work better without the battery? Two I can be on the internet all day and nothing else makes it freeze up. Plus if my internet slows or drops I generally would lad or disconnect not freeze my whole system. SO looks like I am off to Best Buy since they are an authorized place to get it checked out.

JRd1st
11-13-2011, 10:24 PM
Ok , good luck! :D

Leanna
11-23-2011, 10:04 PM
Ok so, now it blacks on any game just not online. Took it to best buy. I was told I have to track down my reciept, ( this was a gift not sure they still have it.) I was looking on other forums, and a couple solutions seem ot be updating BIOS or a GPU Paste... I have no idea how to do any of this. I did get HWiNFO64 program, it says my fan speed is 30% and when I played a game, it clocked GPU at 114 C which is pretty damn high. My Bios is 211 I did notice that there is a 213, Should I request a RMA and do I need the reciept to send it in to you?

JRd1st
11-23-2011, 10:34 PM
Did you register your waranty when you got it?

There are simple instructions for updating a BIOS in my New Drivers sticky. But still be very cautious.

INzider
11-25-2011, 09:42 PM
G73 is a lame.... (owner).