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acegem84
11-16-2014, 03:06 AM
Dear all, im using the g750 and wanted to update to windws 8.1 from the default windows 8.

Currently my windows 8 is running on my intel ssd and is equipped with the newest updates.


When i tried to update to windows 8.1 it will download and then display the error "your windows 8.1 installation couldnt be completed" .

I've searched through the webbies, check for updates , uninstall antivirus etc but still not able to do it.

Anybody having the same issue as me ? Has been stuck for quite some time on it..... :(((((((((((((((((((((((

hmscott
11-16-2014, 04:36 AM
Dear all, im using the g750 and wanted to update to windws 8.1 from the default windows 8.

Currently my windows 8 is running on my intel ssd and is equipped with the newest updates.

When i tried to update to windows 8.1 it will download and then display the error "your windows 8.1 installation couldnt be completed" .

I've searched through the webbies, check for updates , uninstall antivirus etc but still not able to do it.

Anybody having the same issue as me ? Has been stuck for quite some time on it..... :(((((((((((((((((((((((

acegem84, it's frustrating, but the best solution is to back up your personal stuff, and try again after an F9 reset restore - it will revert to the out of the box configuration, and then you can do the Windows 8 updates till you see the option for Windows 8.1 upgrade show up in the store, and then do the Windows 8.1 updates, then download and install all the Asus Windows 8.1 driver updates to complete the upgrade.

You could spend time looking some more for Windows 8.1 install fixes, there are many, even from Microsoft, and you can try uninstalling applications until you have all non-Microsoft apps installed, and maybe you will get it straightened out that way, but starting from a clean Asus OEM Windows out of the box, is the best / fastest / cleanest / most likely successful route.

Also,now would be the time to create the Auss Backtracker USB 3.0 16GB flash drive, before you upgrade to Windows 8.1 some have reported after upgrade to Windows 8.1 they had to uninstall and reinstall Asus Backtracker to get it to work again, and some couldn't get it to work again... so you want to do it before the Windows 8.1 upgrade if you haven't created it already.

Here is the latest Asus Backtracker for Windows 8/8.1
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=Backtracker&hashedid=n%2fa

Asus has a habit of not updating drivers in previous models, only the new models get the newer drivers - you can download them from there instead of the G750JX download support area. Match the name of the drivers you have installed to the ones available at the newest locations and compare the version you have installed against the new versions.

Remember, don't install the WIndows 8.1 drivers (Asus Backtracker is ok) before completing the Windows 8.1 upgrade and completing the Windows 8.1 Updates.

The G750JW/JX/JH/JM/JS/JZ download areas haven't had new updates for a while, at the time of this post the JM download area is where to get the latest Windows 8.1 updates, after the new G750 models after those are released then their download area will be the ones to watch. BIOS updates still happen in your model's support area, so still check there from time to time.

Here is the list of places I look for updates for my G750JH; the best way to get a stable fully functioning G750/G751 is to update all the drivers / apps to the latest Windows 8.1 release.

The G750JW/JX/JH/JM/JS/JZ download areas haven't had new updates for a while, BIOS updates still happen in your model's support area, so check there from time to time.

The G750/G751/551/500/etc share the same basic hardware components; check support download areas for new hardware for newer drivers.

Asus maintains central support areas for hardware component features common to all products, those areas usually have the latest drivers after new hardware releases, sometimes there is a lag before the newer drivers show up there, so still to new product releases support downloads for the latest drivers.

Asus G751 Support / Download areas - Asus hasn't updated all the versions of these support areas, this link discusses the 3 locations were started independantly and not sync'd/updated through to the latest driver releases - check them all to be sure.
http://rog.asus.com/forum/showthread.php?55572-Asus-G751-Support-Download-areas&p=461698&viewfull=1#post461698

This G751JM/JT/JY/JL download area has the latest drivers of all the G750/G751 support download areas:

G751 Support / Download Areas - Newest - has all 4 G751 models
http://www.asus.com/Search/?SearchKey=g751

G750 Support / Download Areas - Newest - has the G750JY/JZ/JS/JM/JH models
http://www.asus.com/Search/?SearchKey=g750

G750JX - new support location, updates?
http://www.asus.com/Notebooks_Ultrabooks/ASUS_ROG_G750JX/

G750JW - new support location, updates?
http://www.asus.com/Notebooks_Ultrabooks/ASUS_ROG_G750JW/

Here are the latest Asus posted VGA drivers currently 347.25 ; it's better to get the latest from Nvidia - 347.88

Asus doesn't modify the drivers, they release the identical driver packages as Nvidia releases.
http://support.asus.com/Download.aspx?SLanguage=en&m=VGA&p=3&s=111

Notebook Audio drivers - Realtek 7443 - current confirmed to work on G751/G750, some G750 users say 7335 works best for them, if you find a newer release version that works, please let us all know which version and G750/G751 model it works on.
http://support.asus.com/Download.aspx?SLanguage=en&m=Audio&os=30

Notebook Card Reader (realtek) G750 / G751(?)
http://support.asus.com/Download.aspx?SLanguage=en&m=Card+reader&os=30

Notebook Bluetooth drivers
http://support.asus.com/Download.aspx?SLanguage=en&m=Bluetooth&p=3&ft=27&os=30

Notebook WLAN drivers (no Intel)
http://support.asus.com/Download.aspx?SLanguage=en&m=WLAN&os=3

Notebook LAN drivers
http://support.asus.com/download.aspx?SLanguage=en&p=3&s=589&m=LAN&os=&hashedid=n%2fa

KBFilter driver
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=KBFilter&hashedid=n%2fa

Asus Backtracker for Windows 8.1 download
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=Backtracker&hashedid=n%2fa

Asus Backtracker FAQ
http://www.asus.com/support/FAQ/1008640/

Asus SmartGesture
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=ASUS+Smart+Gesture&hashedid=n%2fa

Asus Touchpad
http://support.asus.com/Download.aspx?SLanguage=en&m=Touchpad&os=30

Asus ATK Package
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=ATK%20Package&hashedid=n/a

Asus GPU Tweak for Graphics Cards, currently at release 2.7.9.0 for the G750JW/JX/JH and G751JT/JY
http://support.asus.com/download.aspx?SLanguage=en&p=9&m=ASUS%20GPU%20Tweak%20for%20Graphics%20cards&hashedid=n/a

Asus GPU Tweak for Laptops, currently at release v1.0.9 for the G750JS/JM/JZ and other new ROG laptops with Optimus
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=ASUS+GPU+Tweak+for+Laptops&hashedid=n%2fa

Here are the Asus posted VGA drivers, it's better to get the latest from Nvidia - currently 347.88
http://support.asus.com/Download.aspx?SLanguage=en&m=VGA&p=3&s=111

Nvidia Drivers direct from Nvidia
http://www.geforce.com/drivers

Asus stopped updating their Intel INFUpdate support area, so go directly to Intel to get the latest chipset INF - currently 10.0.26
https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-

For the G750JH/JZ RAID and G751JY PCIE SSD, or if you have implemented RAID, the latest SetupRST.exe is currently 13.6.0.1002
https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=Intel+Rapid+Storage+Technology+%28Intel+RS T%29+RAID+Driver

Please come back and let us know how it works out :)