PDA

View Full Version : Asus G751JT Black Screen second start up



mattex94
12-25-2014, 10:39 PM
Hello , I have had the problem of black screen the same day I received the PC. I turned on the computer for the first time , started the configuration of windows and crashed. I had to forcibly shut down the pc and then you are no longer on again. Problem: black screen , all the LEDs on except the processor, after 30 seconds the fans run indefinitely . After several attempts , turning on and off , the PC is started , I did the updates of windows update and these days I was not given more problems , I think I've also updated the video card driver . Occasionally, however, the computer takes too much to go off or after I put the windows password is not accessed . I asked for a refund because where I bought it is no longer available and I want to buy it back at another site to 200 more than what I paid , but I'm afraid I have the same problem . I sent an email to asus in which I explained the problem and they responded with a short sentence : " it is a hardware problem , replace the PC ." I was not given any explanation , bad service . I believe that even they know what the problem is due . Are undecided whether to let me replace because the problem is not me giving more , but I think of the money I spent and the pc has given me from the start. We can have a definite answer on the issue by this company ? I think I 'll buy another laptop of another brand . I used google translate.

kanecvr
12-26-2014, 08:38 PM
Go to the shop you bought it from and have them reinstall windows for you. Then have them disable Windows Update. It causes black screen issues on most machines, laptops and desktops.

Prostar Computer
12-26-2014, 10:12 PM
This is not a widespread problem and it does sound as though there is either a hardware defect or some very buggy firmware that is causing the system to go haywire at POST.

As long as the laptop came with a warranty, you can have Asus fix the issue for you. Or, if you prefer, you can exchange it if your seller allows. Either way, this is a good model, you just so happened to be unfortunate in receiving a lemon.

mattex94
12-27-2014, 01:58 AM
But it is a hardware or software problem ?

mattex94
12-28-2014, 03:00 PM
I can get an answer ?

Asus_MB
12-31-2014, 08:00 AM
Hello, I have the same problem. I have had two Asus G751JT now en they both have the same problems. Sometimes when I switch on the notebook I see the screen flickering but I have no image on it....then I must press the power button en then put it on again and my screen does work.......(sorry for my bad english). I hope they can fix it with un firmware or bios upgrade but I don't now if it is a bigger hardware problem in this series?

Qosmio
12-31-2014, 09:22 PM
Hi, I have the same problem.

redrum55
01-18-2015, 06:17 AM
I just purchased a new G751JT and it won't boot up. Just shuts down about 20 seconds after pressing the power button. Nothing appears on the screen at all, just a black screen.

I thought ASUS was reliable. This is an expensive computer and I expect it to at least boot up out of the box. Returning it to the store tomorrow and I will be asking for a full refund.

rodney4555
01-18-2015, 06:23 AM
this also happens on mu G751JY ... what is wrong with this computer? I never had trouble with my G73SW before, I expected so much more from my new laptop.

Alevi
01-19-2015, 02:37 AM
The same here with my ROG G751JY DH71. Sometimes on boot.. black screen... i tried everything, format, update, nothing solve this. Asus answer: send to repair, repair what ? And software problem ? Or an massive problem with many and many asus rog models ? Still waiting for an answer... One tip, if the black screens comes sometimes you can access it with chrome remote desktop to restart it and dont have to use the reset button. Connect an hdmi to an tv or monitor works too, there you have image.

Sorry for my english

redrum55
01-19-2015, 09:40 AM
If there's a possible BIOS fix then hope to see that. ASUS are normally good at releasing BIOS patches.
Even though the Asus is a beast.. really good solid machine, awesome exterior, very rugged, I returned it because it wouldn't boot up. Not a good sign, so a bit superstitious and just got a totally different model (Gigabyte). My last laptop was ASUS and it was all good from day one, and my desktop has Asus inside, so... probably just a glitch that can be fixed. Good luck with your machines!

Richard2137
01-20-2015, 12:17 PM
Hi all, I have just received my G751JY and it too after the second reboot went to a blank screen. $2600 for a laptop that lasts less than 8 minutes. I connected a monitor (Toshiba) via the VGA port and I could switch to the monitor and I could see the rest of the build. I also did notice that it shuts down about 20 - 30 seconds after I press the power button sometimes. Has anyone been told what the cause is when you received your laptop back?

I must say ASUS is leaving me with a great impression after only buying Toshiba laptops for the last 20 years and only having one hard drive fail or was I just lucky.

Arlyth
01-29-2015, 10:10 PM
I had the same problem with my g751 on the second day after I bought it. I did a lot of research around this issue and almost everything I found says that it is a problem with windows updates. I did a system restore and disabled windows automatic updates and have not had the problem since. Now it is only trying to narrow the problem down so I can update what needs to be updated without causing the same problem once again.

Gutterpunk13
01-29-2015, 10:58 PM
You can add me to the list. I just got back from sending mine back to the seller. I bought G751-JT and unboxed it, powered it on and black screen on first attempt..

Even with the hard drive removed the monitor would not initialize, so I ruled out it being a Windows issue. When I called Asus they wanted me to send it in for repair but I decided just to send it back to the seller and purchase a replacement.

Not that I see all of you having the same issue I am kinda scared about ordering another one.

cLLii
02-02-2015, 01:08 AM
there is someone who has solved this problem ? my pc does not always .. but should not even do it ..

Shadowdeity
02-09-2015, 05:43 PM
It's a static issue. Press and hold the power button for 45 seconds (laptop will turn off), this does a power drain and when you turn your laptop back on, it should work correctly. It's happened to me several times, and this works everytime. Very annoying, not sure what causes it, but it seems to work. Hope this helps.

leonius84
04-04-2015, 08:23 PM
im having this same problem.screen will not start.when i connect a hdmi cable to my tv windows is running normal.so its defo a problem with the screen
anyone had a fix for this