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View Full Version : GL551 Keyboard seems trashy, Assist.



DirtSensei
01-05-2015, 06:12 PM
Please delete.

Edweird
01-05-2015, 06:32 PM
Are you sure you can't just pop that down again? The pins looks intact to me. And the forums are fairly standard and this forums package is extremely common.

nettto
01-05-2015, 07:12 PM
Are the tabs that I've circled in blue plastic, is one or both broken? I fixed a friend's dell Alt key, the tab was on the keyboard side, was metal and broke. ended up replacing the keyboard. Anyways if the tab is broken, I would think you would have to replace the key.



I have a 15" GL551J. It had a stuck ESC key, right out of the box. Luckily, its "loosening up" and not sticking as much, lol

And I agree with you on the forum, kinda disappointing. Like I said I have 15" GL551J and am not sure if "G771, G751, G551 and GX550 Gaming Notebooks" thread is the right place for me?

kobejumpin
01-05-2015, 07:18 PM
Dirt, This is a G551 or G771? I have an issue with the KB on my G751 but it seems very stable. I feel that the whole KB board is slightly bent. How is your space bar, mine is sort of flimsy. Image of my "TAB" and "`" keys - https://rog.asus.com/forum/showthread.php?55678-quot-TAB-quot-key-tilted

hmscott
01-05-2015, 08:18 PM
DirtSensei, it looks like that key tab/keep aren't clicking together to lock in. That would be the goal, to hold down the key and use a tool to gently but firmly press each of those 2 corners until it clicks in, then hold that corner down and click in the other. A little head of a pin sized dab of superglue would keep it in place - hold it down after clicking in for 60-120 seconds for the glue to set. Be sure to not get glue anywhere else - use a pin / toothpick to apply the dab. If you don't feel comfortable doing it find someone that does needle point and/or works with small objects to sight in and do it for you.

kobejumpin
01-05-2015, 08:21 PM
Hi DirtSensei, sorry to jump your thread but have to ask scott help... Thanks

Hi scott, any idea with my issue? Or do I bring this over to Asus CR to fix? - "TAB" and "`" keys. http://rog.asus.com/forum/showthread.php?55678-quot-TAB-quot-key-tilted Thanks

HulkSmash
01-06-2015, 12:03 AM
Just so you guys know, if you really pay close attention to it, all the keys on the keyboard are slightly bent inwards. It's not a problem, it's supposed to be that way. And the space bar is slightly elevated on the left side, I had a G75, and it was the same way, it's also made on purpose since when you (at least I do) press the space bar when gaming you tend to put more pressure towards the left side, since it's closer to your WASD. That's the space bar, IDK was the logic for all the other keys, maybe grip? (not that anyone would notice any benefit lol).

kobejumpin
01-06-2015, 02:47 AM
Hi HulkSmash, I would not contest the keys if they were ergonomically tilted the correct way. For instance if my "TAB" and "`" keys were bent inwards to the right then we have no problem. The current set up lets my ring finger slide left rather than pressing down the "TAB" key. This should also follow with the left shift and left ctrl keys which are highly used during gaming if it was really meant to be "bent inwards" in some form or fashion, of course bent inward on the right side.

Again the image here for reference.

45117

hmscott
01-06-2015, 01:58 PM
This being a Laptop I've owned for less then a month, I'm not going to start supergluing keys on my $1,100 laptop. Asus needs to not make faulty insignificant ****, because I cannot have my A key Sometimes work, Calling them and/or MIcrocenter to have one of them fix it because this is bull**** and a half.

DirtSensei, these things happen, it sucks, but it isn't something that can't be fixed. I was only suggesting a solution that would avoid return / RMA.

If you are happy with the laptop otherwise, it is a minor issue that can be solved without risking getting another laptop with a greater problem, or lose the use of it for a period of time.

Please let us know how you work it out :)

hmscott
01-06-2015, 02:01 PM
I love it, Go to the homepage and there is no way to contact them to be found, pieces of **** they are. Oh joy let me contact the forums administrator. No phone numbers wheres the support? I am so over this ****.

DirtSensei, you can file a Technical Inquiry here to ask questions and determine if you need to RMA to Asus here:

https://vip.asus.com <== create a login, register your laptop, and file the Technical Inquiry - you can attach a zipfile with photo's to the Technical Inquiry.

There are also a number of other communications paths to Asus:

http://support.asus.com/contactus.aspx

I know you are upset, but it is what it is, and to solve it requires physical intervention, on your part, the sellers part, or Asus part.

Staying calm and not taking out your frustration on those trying to help will get you the best results. :)

Portugieser
01-08-2015, 12:43 PM
Well, my G key broke after 3 days of use. Now I have to waste my time to send it to repairs and wait for days until I can get it back.

Two comments from my side:
- G751 machine is really awesome
- but ASUS, go .... yourself for delivering such quality.

I had several ASUS products and most of them have similar quality problems. Also I asked them to aviod the official fixing procedure and send me a replacement key. Guess how much they cared about my request.... they sent me back a two sentence letter telling me to f... off and follow the repair procedure. Very likely this will be my last ASUS product.

hmscott
01-08-2015, 09:22 PM
DirtSensei, it looks like that key tab/keep aren't clicking together to lock in. That would be the goal, to hold down the key and use a tool to gently but firmly press each of those 2 corners until it clicks in, then hold that corner down and click in the other. A little head of a pin sized dab of superglue would keep it in place - hold it down after clicking in for 60-120 seconds for the glue to set. Be sure to not get glue anywhere else - use a pin / toothpick to apply the dab. If you don't feel comfortable doing it find someone that does needle point and/or works with small objects to sight in and do it for you.


I apologize, you are correct, a dab of super glue isn't that bad as opposed to other issues I could get. Thank you for your help with this matter.

EDIT: "I put a tiny Dab of Industrial locktite glue, Works perfect, Won't pop up or anything and didn't stick to anything else. Problem solved."

DirtSensei, that's excellent, glad to hear that worked for you.

It seems those G751 keyboard key caps pop up in some cases as part of the work in period of the laptop when it is first used. They look like tough little suckers to snap in if the alignment isn't just right, and having them pop up under use looks like one of those likely things to happen.

You could ask MarshallR to allow you to make a Sticky (no pun intended) Thread with what you did and how you did it. You have good photo's you could annotate and make a nice post that many others with the G751 can benefit from :)

hmscott
01-14-2015, 12:35 PM
This Fix lasted all of 3 days, You say you had trouble getting the new Key parts? Because I too would like it to just be able to get the instead of sending the whole laptop. Honestly something like this should be addressed, and I will be filing a technical query. In retrospect, Being told to "Glue my Keyboard" and then me just accepting this seems like bad judgement in a few areas. What can be said is I definitely know how to reattach a new key if given one now.

DirtSensei, did something else give, or did the glue fail? If it was the glue, then find better glue - or reapply with a larger dab.

Here is an article on how to do the repair, along with some videos:
http://www.laptopkey.com/blog/

And, another:
http://www.laptoprepair101.com/key-fell-off-keyboard/

If it was another piece that gave and the glue held, then yeah, and there isn't a clear clip/glue point left to work with, then you need to replace the key/board.

Please let us know how it works out.

hmscott
01-14-2015, 06:58 PM
I just need the little clear white plastic piece underneath the key. I don't feel there is any reason to try to fix it when Its a little plastic piece probably common to tons of keyboards I could just replace. The Glue didn't hold at first, then I tried again and it held but still failed keystrokes, and Failed keystrokes on my A key on a gaming laptop is a no go.

DirtSensei, aha, yup it's hard to fix a broken / missing moving part. If it was just the keycap retaining nubs that weren't holding it would have been enough to glue it.

There are several people on the G750 side that have replaced key cap/retaining clip parts from ebay. The G751 might be too new, but it's worth a look. If it saves you an RMA trip, or a return to the seller. If you are otherwise satisfied with your laptop, its better to keep what you have and get it repaired rather than taking another roll of the dice on a perfect laptop.

mjr001
05-04-2015, 09:49 AM
i've just had the same problem on my 2 day old G551, with the same key A

after messing about for nearly an hour to get the bottom in, i took the top part of the clip off and tried again. popped the bottom on first then popped the top back on, seems to be back to normal again. you dont expect this on a 1000 laptop

Clintlgm
05-04-2015, 01:13 PM
It probably to late now but if the metal tabs on the main keyboard deck. All of these keys can be replaced its very appearent that you have a damaged cap that is not snapping into the hinge?
http://www.replacementlaptopkeys.com/asus-g751j-laptop-keyboard-key-replacement/ This web site has replacement key for all G models and a video to show you how to make the repair.