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View Full Version : G20AJ Series BSOD, Virtu Watt GPU Configuration error, nvlddmkm.sys,



Annor
01-07-2015, 04:11 AM
Hello,
I recently purchased a G20AJ Series from Future Shop they had told me that this was a great Gaming PC starter for my gaming needs. However come weeks later I start running into problem after problem... First one is my computer will enter Sleep/Hibernation then will be unable to wake up, I have to force restart and then I run into another problem that involves a nvlddmkm.sys error ( which I assume has something to do with my Video Graphics Card? ) and I enter a loop of endless restarts which it's unable to recover from. So I have to end up doing a whole system refresh.. Which sometimes works and sometimes doesn't if it does not work then I am forced to do a completely fresh restart which causes me to lose all my information.
Now when I do happen to do this I receive another error from my Virtu Watt that says Wrong GPU Configuration, Please check your hardware/drivers.

I am not sure where to start in order to fix this issue as it is extremely frustrating and I am not entirely computer smart.
If any other information is needed just let me know and I will try my best to find out how to post it,
Help is GREATLY apperciated

toronto699
01-07-2015, 04:56 AM
did u update the NVidia graphic driver
http://www.nvidia.com/Download/index.aspx?lang=en-us
secondly how long have u had your G20? if u can return it to future shop.
did u read the other threads about the G20 , many are having problems .
http://rog.asus.com/forum/showthread.php?54931-G20AJ-blue-screen-of-death-problems-on-wake-up-Virtu-Watt-error

hori
01-07-2015, 07:45 PM
There is a serious issue with G20. It`s not as easy as just exchanging for another because the problem will still be there.
ASUS REP ARE THEY WORKING ON A BIOS FIX??????

mounts
01-11-2015, 04:46 AM
same problem:
"Wrong GPU nfiguration. Please check your hardware/drivers"
I noticed they released an update for BIOS:

Description ASUS G20AJ BIOS Version 0601
First Release.
File Size
5,41 (MBytes) 2015.01.08 update

I downloaded it, and have not been warned with that error anymore, hope this helps

edmak1804
01-15-2015, 05:12 PM
Im now having the nvlddmkm.sys issue, I cannot use safe mode in any form, and I cannot use any restore point, also system repair fails.
I have now given up on this computer... and possibly this company, I am very upset

doeboydk
02-04-2015, 10:29 AM
did u update the NVidia graphic driver
http://www.nvidia.com/Download/index.aspx?lang=en-us
secondly how long have u had your G20? if u can return it to future shop.
did u read the other threads about the G20 , many are having problems .
http://rog.asus.com/forum/showthread.php?54931-G20AJ-blue-screen-of-death-problems-on-wake-up-Virtu-Watt-error
so this was the help i got from asus on the nvidia drivers (was suffering from bsod disabling virtuwatt was the sinner for me) aparently they dont want you running around with a upto date computer

"the latest one from our website and we modify our drivers to last longer and to be specific for the unit.

This is most likely why you can't update the driver directly from nvidia.

We recommend you to keep using our driver since it is made specially for the unit"

whatdoesthisbuttondo
02-04-2015, 12:30 PM
"the latest one from our website and we modify our drivers to last longer and to be specific for the unit.
This is most likely why you can't update the driver directly from nvidia.
We recommend you to keep using our driver since it is made specially for the unit"

That is quite a funny statement, given my unit came with the Geforce Experience tool preinstalled, which among other things will keep the nvidia drivers up to date.

From my experience so far, I'd say the job they did on the G20 pre-installed software can be described as shoddy at best, half the tools that come with it will conflict with each other causing all kinds of funny behaviour, a lot of it is completely pointless bloatware too that does nothing other than reducing performance of the unit.

icwhatudidthere
02-04-2015, 04:01 PM
Found this thread on Microsoft that traces the nvlddmkm.sys issue back to VirtuWatt yet again.

http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/windows-81-system-thread-exception-not-handled/7a5dc258-3289-4ef8-a75c-dc878ac53486

Bodycount69
02-04-2015, 05:58 PM
I Deleted the VirtuWatt program and haven't had this ever again.

brustew216
02-04-2015, 08:51 PM
I returned my g20aj today had it 10 days and it would not boot Windows I found these forums and noticed this was a issue not worth the hassle.

RedWolfTech
02-16-2015, 09:19 PM
I Deleted the VirtuWatt program and haven't had this ever again.

Ditto. I actually just plain re-loaded Windows 8.1 from scratch and installed the various Asus drivers *except* for the ECO stuff. (VirtuaWatt) - I've had no problems like this.

Sick_G20
02-16-2015, 11:04 PM
Just curious. I bought this g20 (i7 16g ram gtx 760) on feb 5, 2015 from bb. I have noticed that the pre-installed software was installed on 12/24/14. So i assume i got this fresh from Asus just a month ago..

figured i'd come on here to see all the cool stuff people are doing with their rigs, but all i see is problems. I'm fairly handy around a pc and have built several over the years. I keep reading about this virtuwatt. i cannot find this on my g20. Is it just possible that asus has tweaked the newer sytems eliminated the issues? Just trying to wrap my head around all this to see if it's actually a hardware issue or just plain user error..i have had mine connected through the dvi no issues and now with display port also no issues.

Also the specs don't match up. Supposed to be 8 gigs of ram. mine has 16 gigs. supposed to have an ssd. No ssd just a 2t reg hdd. Also, i got a crappy keyboard and mouse that don't match any pics. keyboard looks like the keys were blacked out with a sharpie and can't figure out for the life of me how to light it up, i assume it doesn't. So far the g20 has played everything I've thrown at it with out a sweat, and I'm running a 1440p monitor. just praying that there aren't gremlins ready to show up soon as my 15 day return policy is up..

everything I've bought from motherboards to monitors has always been Asus..always loved their products and never had an issue with anything..even my 3-4 year old asus gx72gx runs flawlessly...

knocking on wood that i just didn't jinx myself..
i hope all of you can get your rigs straightened out so you can enjoy them..just wondering about this virtuwatt so i can uninstall it before it becomes an issue..thanks for the time..

XzachX
04-04-2015, 10:57 PM
Does deleting vurtawatt effect the pc at all?

Ivancunningham
05-14-2015, 04:08 PM
Anything better then returning this pc?, I was given return info to ASUS, only thing is, $40.00 to ship it back is a little ridiculous, especially after just paying 1300 for the machine.

Ravenholme
05-18-2015, 03:26 PM
the day I got my computer I deleted all the bloat ware (windows uninstaller), cloned the drive to an SSD wiped the original drive after I configured it to boot to the ssd and all was fine. the only asus software I have installed is the AEGIS (I don't run it often, just for show) and ROG (runs in background but I turn it off often). I keep the ROG user acct control installed because it's kinda useful.

Overall my system is stable, played World of Warcraft, Diablo 3, Heroes of the Storm, StarCraft 2, Torchlight 2, Heroes of the storm, MechWarrior Online, Planetary Annihilation. Ran 3DMark Demo too.

Sure these aren't graphics intensive but it's stable. I haven't run Civ 5 & Civ BE yet but i'm sure it can handle it.

jeezy9
05-20-2015, 04:08 AM
Same here, was having issues updating the Nvidia drivers until I uninstalled the fkn virtuwatt BS software, everything has been running smooth since, thanks for the tip everyone!! :)

NormanWarhorse
05-25-2015, 12:06 AM
Thanks for the feedback, I just got my G20 last week and didn't know what Virtu Watt was. So I came here before I accepted the software. Going to get rid of that software now. I have not had any problems with the system, crossing my fingers. I am surprised that there was no booklets or any instructions that had any detail to the G20.

chrimen
06-11-2015, 07:44 PM
If anyone has these issues with the BSOD, the best thing to do is try to load it into safe mode.
Keep letting it start until you are able to get into the advanced options section. Once you are in advanced options select load in safe mode with networking.
Everything should load up fine and you should not have to do anything else or restore the system.

This happened to me a day ago after updating windows. I have not uninstalled virtue watt which seems to be the culprit when windows updates.

I've done the above a couple of times and it has worked for me.

Zimi1975
06-22-2015, 02:15 PM
don't upgrade your gforce graphicdrivers. Leave the default one. All new versions are creating problems for the G20. I updated my Gforce driver and had strange behaviors. Reall bad graphic. Freezes in the games, flickering monitors. etc.. then I deinstalled the newest version and installed a default version and all was back and working good

Virtuwatt is a joke. Its anyway most of the time on status deactivated and cant be activated. Piece of crap. I just deinstalled virtuwatt today.. will see how it goes without it.