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dne0gen
01-08-2015, 10:45 PM
I have the ROG G750 JZ.
When I install the audio drivers for my laptop my Razer Kraken Pro mic doesn't work. But when I use a cheap HP headset it works.
If I scream really loudly you can barely hear some sort of robotic sound.
When I uninstall my audio drivers the razer mic works, but as you would expect having no drivers leads to other issues.
The only difference between the two headsets is that the HP mic jack has 1 ring, and the Razer mic has 2.
The headset has been tested and works on other laptops flawlessly but doesn't work on mine. It works only when I uninstall the drivers.
What could be the reason?

I have tried boosting the mic, I have done everything that could be done software side(or so I think).

hmscott
01-08-2015, 11:19 PM
I have the ROG G750 JZ.
When I install the audio drivers for my laptop my Razer Kraken Pro mic doesn't work. But when I use a cheap HP headset it works.
If I scream really loudly you can barely hear some sort of robotic sound.
When I uninstall my audio drivers the razer mic works, but as you would expect having no drivers leads to other issues.
The only difference between the two headsets is that the HP mic jack has 1 ring, and the Razer mic has 2.
The headset has been tested and works on other laptops flawlessly but doesn't work on mine. It works only when I uninstall the drivers.
What could be the reason?
I have tried boosting the mic, I have done everything that could be done software side(or so I think).

dne0gen, if you search through the forums you will find noone has made the Kraken work with Windows 8.1 - it is the Intel USB drivers, which after Windows 7 Intel doesn't release - and the Microsoft ones don't work right.

Users that have downgraded to Windows 7 report the Kraken works, here is a post:

What headphones do you use with your g750?
https://rog.asus.com/forum/showthread.php?35545-What-headphones-do-you-use-with-your-g750&p=372920&viewfull=1#post372920

I have found a procedure to install the Windows 7 USB drivers onto Windows 8/8.1, and I tried it on my G750JH, and it works.

G751 - AC WLAN only at 7 MB per sec!?
https://rog.asus.com/forum/showthread.php?55158-G751-AC-WLAN-only-at-7-MB-per-sec!&p=464477&viewfull=1#post464477

I don't know if that is enough to get the Kraken to work on Windows 8.1, but it might be worth a try.

dne0gen
01-08-2015, 11:43 PM
When you tell me to install Windows 7 USB drivers you are keeping in mind that the Kraken Pro is not a USB headset, right?

hmscott
01-09-2015, 12:12 AM
When you tell me to install Windows 7 USB drivers you are keeping in mind that the Kraken Pro is not a USB headset, right?

dne0gen, the complaint I recalled, that the USB 3.0 wasn't working with the Kraken USB headphones... if your's aren't USB, then that isn't it.

Razer Kraken USB - Essential Surround Sound Gaming Headset
http://www.razerzone.com/gaming-audio/razer-kraken-usb

Then find a splitter/adapter:

http://www.razerzone.com/gaming-accessories/audio-mic-splitter-adapter-for-the-razer-electra <== some say this one works, some say it doesn't

"I had the same problem initially, and I even have the same motherboard as you. It turns out that none of that mattered. My problem was that the audio cord from the headphone wasn't plugged completely into the splitter. It takes a little bit more force to plug it in than you'd expect, and if it is halfway plugged in, it will still play audio through the headphones. Hope this helps. "
http://www.tomsguide.com/answers/id-2010177/razer-kraken-pro-built-mic-working-picked.html

I recall this getting worked out... let me look around...

dne0gen
01-09-2015, 12:27 AM
As far as I can tell that person had an issue with his audio jack itself, while mine is working perfectly but stops working after I install my audio drivers.

hmscott
01-09-2015, 12:45 AM
As far as I can tell that person had an issue with his audio jack itself, while mine is working perfectly but stops working after I install my audio drivers.

dne0gen, that's what they all complain about, the drivers, once uninstalled it works for them, but not for you, right?

You still get nothing out of the microphone when plugged in to the G750JZ, and you noticed your multi-ring plug is different than the single ring plug that does work.

That is why I am trying to track down the splitter that worked with the Kraken plug and allowed a splitter to interface and work with the G750.

But, I haven't found it yet.

Are you using the Razor splitter, or plugging directly in, or?

Which Realtek driver are you using, 7335 is the newest that seems to work otherwise.

hmscott
01-09-2015, 01:02 AM
dne0gen, sorry, not finding it, everything I am finding are splitters for other Razer headphones, the one I found before mentioned the Razer Kraken and worked. The post is in here somewhere as well.

I assume you are using the Razer Synapse software to manage the headphones, and I don't have it installed so I can't check, but is there anything to manage the microphone?

http://www.razerzone.com/synapse/

It is likely going to be something to adapt the connector to the one on the G750JZ. It should work with the 7335 driver, and the Synapse software.

If I run across it I will post again, but for now, I am coming up short on the link. :)

dne0gen
01-09-2015, 01:02 AM
Correct.
I didn't quite understand what you are trying to track down but as long as it is a try for help I am thankful.
I am using the razer splitter, since without it I can only use the audio jack slot.
Realtek drivers are 6.0.1.7304

dne0gen
01-09-2015, 01:03 AM
And I am not using any software since these headphones do not require third party applications to work correctly. They are as simple as a normal $10 headset is, except they are better quality.

hmscott
01-09-2015, 01:10 AM
And I am not using any software since these headphones do not require third party applications to work correctly. They are as simple as a normal $10 headset is, except they are better quality.

dne0gen, it looks like you have been looking for a solution for a long time:

G750 JZ is crazy
https://rog.asus.com/forum/showthread.php?48726-G750-JZ-is-crazy

There are lots of complaints from lots of people that this doesn't work out of the box, maybe give up on these headphones, sell them on craigslist/??? and move on to something that works?

If it works in another socket / PC/Mac but doesn't work in the G750JZ, then the connector/wiring isn't correct and you need to fix that before it will work. Pushing in the cable so it fits correctly, rewiring the adapter, are all potential solutions.

The Realtek software maps the signals from the ports, just like on a desktop PC audio, so when removing that software you start to hear a signal, but it is un-amplified.

The Realtek software/plug wiring aren't compatible with the one from Razer for the Kraken, what did Razer say?

There are lots of other headsets, regular and USB that work fine with the G750 series, after all this time maybe it is time to give up and let it go?

dne0gen
01-09-2015, 01:13 AM
Even if I do it will continue to bug me why on earth would they work WITHOUT a driver and not work WITH one, but any other headset would work just fine... the cable works just fines, as does my audio jack, since it works with other headsets.

hmscott
01-09-2015, 01:17 AM
dne0gen, there was another thread you posted to, but didn't get a chance to answer me on how you connected to the ports, so I guess you are still using it as described here with the Razer Adapter it came with?

https://rog.asus.com/forum/showthread.php?50612-Headset-mic-problem-on-g750jz&p=428681&viewfull=1#post428681


I own the JZ and I know the struggle... The only way I could use my headset mic was to uninstall all the realtek drivers, which leaves me with 2 mic options: one for the built in and one for the headset, so I had to disable the built in one and the mic works fine... go figure

dne0gen, did you plug into the headphone jack only, or did you use a Headset => Audio/Mic cable splitter?

All of the G750's have the same headphone/mic jack configuration, this issue isn't specific to the JZ."

The post above that was the one I was looking for, with a link to a cable that was supposed to work:


Klave, I am still thinking you need to get a splitter cable to allow you to plug in to both the headphone jack and microphone jack. :)

Sound Blaster Audio Mic Splitter Adapter
http://www.amazon.com/Sound-Blaster-Audio-Splitter-Adapter/dp/B00GNHSL8C/

" worked great, very high quality cable for my Razer Krakens"

"Works like a charm. Just plug in and connect your headset and you're good to go. I have the Razer Electra and didn't know I needed this wire for the mic to work, but everything is fine and working. "

There are lots more available....

CablesOnline 13" Headphone 3.5mm Stereo Female to 2 Male Flat Red Splitter iPhone to Mic/Headphone adapter
http://www.amazon.com/CablesOnline-Headphone-Stereo-Splitter-adapter/dp/B00CWLWNWS/ref=sr_1_4?s=electronics&ie=UTF8&qid=1408578484&sr=1-4&keywords=Audio+Mic+Splitter+Adapter

"Works as described and seems to be durable. Using it for connecting a headset to the lap top for Skype. "

EZOPower Headset Adapter: Smartphone Headset to PC Adapter - Use a 3.5mm smartphone Headset with Your PC, Converts 3.5mm Plug to Dual Mic/audio 3.5mm for Skype/voip
http://www.amazon.com/EZOPower-Headset-Adapter-Smartphone-smartphone/dp/B0046FMRGA/ref=sr_1_2?s=electronics&ie=UTF8&qid=1408578648&sr=1-2&keywords=Audio+Mic+Splitter+Adapter

"On my computer, and most computers, especially desktops, you have a green headphone jack and a red microphone jack. If you have a pair of headphones with an inline microphone built in you cannot use both capabilities without this adapter. Since the plug on the headphones/mic can only plug into one jack, this adapter splits the audio and recording capabilities of said headphones for use on computers with these separate audio and mic jacks.

It works great, it's simple, very plug and play. Additionally, you can connect regular 3.5 mm audio line extenders into each the green and red male plugs of the adapter to extend the length of the adapter to your computer."

Choosing either the built-in Mic or the external Kraken mic was the subject of his question, but if you have trouble getting the signal to work right when the driver is installed, maybe this cable will help?

dne0gen
01-09-2015, 01:23 AM
So even though my headset works well without the drivers and with the current splitter I have, it should work if I buy a new splitter?

dne0gen
01-09-2015, 01:23 AM
And I am using the original razer splitter, which like I said works pretty well. without drivers though

hmscott
01-09-2015, 01:59 AM
So even though my headset works well without the drivers and with the current splitter I have, it should work if I buy a new splitter?

dne0gen, that's the idea, find one with the right wiring to allow the Realtek software to route/find the correct path to the Microphone. The comments in that Amazon splitter listing are promising, but noone said whether they are running with Realtek software or not...

Have you contacted Razer, they must know about this and have a solution, though as customer support goes, it might take some patient persistence to escalate to someone that knows.

There are lots of posts, even on the Steam support site with this problem:
http://steamcommunity.com/groups/razerzone/discussions/0/882966056670188108/?l=finnish

At this point I would pull apart a connector and try swapping the wires on an adapter to see if I could get it to work, but if there are easier adapters to work with than a fully molded one, that is where I would start. Something you can unscrew the sheaths around the connectors to get at the wires.

dne0gen
01-09-2015, 02:36 AM
One of the people in that steam forum said:

rob3rt297 lähetti viestin:
I managed to get mine to work

I think i had to uninstall something of realtek

I had a VIA instead of a Realtek, just a tip for potential Razer Kraken Pro buyers, VIA Integrated Cards or the ASUS ROG Series will not work with the splitter.


And the other one suggested :

http://www.amazon.com/Sabrent-virtual-External-Adapter-USB-AUDD/dp/B00D69U1B0/ref=sr_1_2?ie=UTF8&qid=1376002126&sr=8-2&keywords=usb+sound+card

Since I'm not really good with wires and what not should I go for the splitter or the usb card?

hmscott
01-09-2015, 12:42 PM
One of the people in that steam forum said:

rob3rt297 lähetti viestin:
I managed to get mine to work

I think i had to uninstall something of realtek

I had a VIA instead of a Realtek, just a tip for potential Razer Kraken Pro buyers, VIA Integrated Cards or the ASUS ROG Series will not work with the splitter.


And the other one suggested :

http://www.amazon.com/Sabrent-virtual-External-Adapter-USB-AUDD/dp/B00D69U1B0/ref=sr_1_2?ie=UTF8&qid=1376002126&sr=8-2&keywords=usb+sound+card

Since I'm not really good with wires and what not should I go for the splitter or the usb card?

dne0gen, considering the USB problems, and the unknown of any splitter, either one could be problematic... search the forums there were some USB sound solutions that worked for the G750, and contact Razer and ask about both solutions - do they have a USB sound solution?

Batta
09-13-2015, 04:43 AM
Hello!
I am having the exact same problem dne0gen described, with my G750JS and some Razer Kraken Pro Neon headset.

The headset works fine in other devices, but the microphone is not working on this computer.

Is there any update from Realtek or Asus fixing this? It is very anoying to have a pretty expensive headset and not being able to use it on this Asus ROG laptop.

Thanks in advance.

Batta
09-21-2015, 03:41 AM
So I guess there is no solution for this?

Anyone?