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View Full Version : So what do I call this G751JY-DH71 power-on problem?



rodney4555
01-18-2015, 05:58 AM
When I press the power button, nothing happens.

I just got it, never used it... Bought it in the US thru Amazon, now im back in my country the Philippines.

https://www.youtube.com/watch?v=y8ElqWtat1c

its a G751JY-DH71

sk3tch
01-18-2015, 06:24 AM
Contact support @ ASUS?

Maybe if you just discharge the battery/leave it unplugged (effectively resetting it) - it will work?

If you bought it through Amazon U.S. - you should still be able to return/exchange it. Work on this ASAP with ASUS to see if you will need to just return it or exchange it via Amazon (if they - as in ASUS - can't help).

EDIT: a couple things:
- Is it fully charged? If not, leave it plugged in a bit so it can have enough charge to start.
- Is it plugged into the correct type of outlet? Make sure you're not overloading it, etc.

rodney4555
01-18-2015, 06:30 AM
It is fully charged and its in a correct type of Outlet. It will be a problem returning this to the US. So is there anyway to fix this in my local country? It did mention ASUS has an International warranty right?

Svift
01-18-2015, 09:00 AM
Yes asus has 1 year internationall warranty. Just contact local ASUS service centre. I even think asus support site will work for you as directs you according to location.

For the machine all trouble shooting will reqire dissasembly. Dont do that !!! RMA it.
From my experiece in new machines this is usually critically depleted battery (And yes if could indicate full charge) or some dead HW component. None of it is easily accesible on G751.

I wish you best of luck as this sux big time. ASUS machines are usually very reliable.

rodney4555
01-18-2015, 10:35 AM
I tried calling most of the ASUS authorized service repair in my country(Philippines), because I bought my laptop in the US, they will only try to repair the laptop, and not replace it, and they will check if its under international warranty, does this mean, not all asus products are on international warranty?

ELZZZORRO
01-18-2015, 11:38 AM
Did you check your charger? Maybe is faulty and not the laptop. I wonder if you try pressing the steam key?

rodney4555
01-18-2015, 02:05 PM
Did you check your charger? Maybe is faulty and not the laptop. I wonder if you try pressing the steam key?
Charger is working, and I also tried pressing the steam key, nothing happens

Alevi
01-19-2015, 02:43 AM
It booted any time before ?

Because sometimes mine do the black screen like this... you have to holdpower until it shut down and turn on again.

Do it 2 or 3 times and it works, asus are the best...

Same thing with internation waranty in brazil... they will try to repair but they cant...

Sorry for my english

rodney4555
01-19-2015, 02:59 AM
nope, 1st time I opened it, then that happens... haven't seen it boot yet

sk3tch
01-19-2015, 04:58 AM
nope, 1st time I opened it, then that happens... haven't seen it boot yet

So...you bought it in the U.S. - didn't bother to power it on while you were within the U.S. - and now you have this issue? Wow, that's some bad luck.

rodney4555
01-19-2015, 12:56 PM
lol, I was on my way to the airport when laptop arrived, so did not have the time to test it, even if I knew then, I won't have any time to return the laptop, when I bought the laptop, I just trusted that asus will give me a working one, lol. yup bad luck indeed.

cl-Albert
01-19-2015, 05:23 PM
When I press the power button, nothing happens.

I just got it, never used it... Bought it in the US thru Amazon, now im back in my country the Philippines.

https://www.youtube.com/watch?v=y8ElqWtat1c

its a G751JY-DH71

Saw your PM about this and feel free to discuss privately if you prefer.

Yes, since you aren't even able to get the unit to power-on long enough to get into the bios, thought we may want to check into your AC adapter and power outlet more since it's not too likely a brand new unit would not stay powered on and work.

1. From what I've heard you may not use standard U.S. plug outlets in your country, so wondering if whatever 'plug or voltage converter' you are using to plug it into the wall could be causing any problems?
By the way if you check the specs printed under the 'international' 230W AC Adapter bundled with the G751JY, you will see the input voltage goes from 100-240V which should mean you don't need to use a voltage converter.

You can plug that 230W AC adapter directly to your wall outlet as long as you could find a converter for the plug.

If you can find another power cord only for your country that fits the 230W AC adapter, this may be another approach, but just make sure the replacement cord can handle the current and does not get too hot to avoid the risk of fire danger. Don't expect it would be too difficult to find the right power cord, but you might check with your local ASUS offices if necessary.

2. Try a different outlet/power strip if you haven't already.

3. If you are able to fully charge the battery at least (the battery light should turn from blinking orange to solid orange to solid green), try to power on the notebook just with battery power and check items #1 and #2 above again.

Good luck!

rodney4555
01-20-2015, 09:26 AM
Saw your PM about this and feel free to discuss privately if you prefer.

Yes, since you aren't even able to get the unit to power-on long enough to get into the bios, thought we may want to check into your AC adapter and power outlet more since it's not too likely a brand new unit would not stay powered on and work.

1. From what I've heard you may not use standard U.S. plug outlets in your country, so wondering if whatever 'plug or voltage converter' you are using to plug it into the wall could be causing any problems?
By the way if you check the specs printed under the 'international' 230W AC Adapter bundled with the G751JY, you will see the input voltage goes from 100-240V which should mean you don't need to use a voltage converter.

You can plug that 230W AC adapter directly to your wall outlet as long as you could find a converter for the plug.

If you can find another power cord only for your country that fits the 230W AC adapter, this may be another approach, but just make sure the replacement cord can handle the current and does not get too hot to avoid the risk of fire danger. Don't expect it would be too difficult to find the right power cord, but you might check with your local ASUS offices if necessary.

2. Try a different outlet/power strip if you haven't already.

3. If you are able to fully charge the battery at least (the battery light should turn from blinking orange to solid orange to solid green), try to power on the notebook just with battery power and check items #1 and #2 above again.

Good luck!

yup, 1 and 2 is ok, I fully charged my laptop, and was solid green. It still won't turn on. So I just went and gave it to an ASUS service center here in my country, thankfully it has a global warranty, they told me to call them again in 3 days, and I need to wait 45-60 days if parts of the laptop are needed to be replaced.

Just my luck I guess. T_T , never had this problem when I bought my, G73 and G75.

Alevi
01-22-2015, 12:55 AM
This is not only your notebook.
There are at least 10 people here in the forum with same problem.
Watch My Video

https://www.youtube.com/watch?v=LR9KMVT4c_g

rodney4555
01-22-2015, 02:01 PM
This is not only your notebook.
There are at least 10 people here in the forum with same problem.
Watch My Video

https://www.youtube.com/watch?v=LR9KMVT4c_g

If you watch my video, you will see that mine doesn't even turn on, its not that it has black screen, it has nothing at all.

Power button just lights up for 1 sec

NitroX
01-22-2015, 03:05 PM
It's strange because I can see that your power button is getting red when you press it so the laptop is being powered. Did you try a power management reset by pressing the power button for 5-10 secs ? Since you said that your laptop did power on at the beginning and now it has this issue, maybe it's something with the power management. Just an idea. I don't know if it will solve your problem but it's worth trying it since it only takes 10 secs.

EDIT: Srry. I've just seen that you already sent it to ASUS Service. Just keep us updated on what they tell you :). Good luck mate !

Richard2137
01-24-2015, 01:02 AM
Hi Alevi, did you get your black screen on power up problem fixed as my laptop does the same thing. When I shut it down and then press the power button to start it I get a blank screen however I can tell the laptop has started, if I press the power button again to put the laptop to sleep then press the power button again to wake the laptop the screen works. It seems to only have the black screen problem when I start the laptop from a shut down. Turning on from sleep seems to work okay.

Any suggestion would be grateful.

Pongzter
01-24-2015, 02:10 AM
You can add me to the list. I also have that problem. Another problem I have is every now and then when the computer sleeps, after I woke the computer everytime I right click on an icon on my desktop or just right click anywhere on my desktop the featured menu will show up in a flash then
will turn into black. What are the fix for these issues? Thank you for your time reading this.:)

Pongzter
01-24-2015, 02:32 AM
TO: Asus Forum Rep,

I am having issues with my ASUS ROG G751JY-DH71 that I got as a Christmas present last December 2014. This was purchased 30 Nov 2014 and received 4 Dec 2014. When I opened it up and turned the power on, it started quickly. I was impressed right away. However when I did a warm boot after the initial power on, I got a black screen and it stayed there and not doing anything. It took me three to four times powering it on before I got it to start again properly. Also I noticed that when it goes to sleep, and I wake it up, I tried to right click my mouse on an Icon on my desktop or just right click my mouse anywhere on my desktop, the featured menu will show up in a flash then will turn into black. I checked the reviews on this model and both were known issues since last year. What are the fix for these issues? Again, I am liking this G751JY-DH71 because it is doing what it is supposed to do. except for those issues mentioned above. Another one I noticed is I do not have a software for the optical device. I e-mailed your support team and asked them what are the Specs for the model G751JY-DH71 that I currently have. I was given a list for what ASUS software/drivers comes with it and ASUSDVD was on the list. I checked the Control Panel/ Programs Installed and did not see ASUSDVD. I checked the C:\ drive and nothing there neither. I emailed back your support team and informed that I do not see it in my computer. I was told to download the ASUSDVD. I went to the site and downloaded the ASUSDVD and installed it on my computer. However when the installation was completed, I tried to click the icon for it on the desktop and it was asking for activation code. Again, I e-mailed your support team asking for activation code. I got a reply that ASUSDVD is not compatible with the model I have (G751JY-DH71). What is the real story on this? Thank you for your time in reading
this. Need help on these issues.:)

Alevi
01-27-2015, 01:48 AM
Hi Alevi, did you get your black screen on power up problem fixed as my laptop does the same thing. When I shut it down and then press the power button to start it I get a blank screen however I can tell the laptop has started, if I press the power button again to put the laptop to sleep then press the power button again to wake the laptop the screen works. It seems to only have the black screen problem when I start the laptop from a shut down. Turning on from sleep seems to work okay.

Any suggestion would be grateful.

Richard
No Solution
Return it if you can
Everyday when I try to power it on to work I have an black screen and I have to reset it 2 or 3 times to load bios and get into windows.
Asus don't care...

Richard2137
01-27-2015, 09:18 AM
Thank you for responding. I will let you know if I have any luck.

snakebite212
03-23-2015, 12:34 PM
I've been having the same problem too, currently in the process of haveing a 3 way conversation with amazon and ASUS to explain the problem to them... judging from what ive read so far on this forum there doesnt seem to be much light on the matter.

Pretty shocking considering your paying in excess of 1600 for something that struggles to function the basics i.e turn on PROPERLY.

other than the turning on issue it is a brilliant laptop... sadly i wouldnt recommend it to anyone unless there is a fix.

KingOfTanks#1131
03-23-2015, 02:52 PM
try pressing and holding the power button for 60 sec with it unplug could be a static build up