View Full Version : G73JH Dead graphics card?

02-23-2015, 06:33 AM
Hello, before I say anything please note I have searched the forums up and down for related issues. That being said, I have spent a couple hundred dollars at a local computer service shop to get my G73 working correctly but they've told me the graphics card is completely gone. I find this hard to believe when I can watch 4k/1080p videos and run Uniengine Valley (Benchmark Test) without problem and my GPU is staying within temps.

As we speak my computer hasn't had an issue for the past two hours but when I play WoW or BF4 I can't even play them, the shading and textures are stretched and sometimes there is a green and black flickering with lines all over the screen, once it forced the screen to go black and it just stayed on with a black screen, I had to manually reset.

I have updated BIOS to 213, I haven't updated vBios whatsoever. I am running the Asus provided VGA driver.

I'd assume my next step is to update vBios and then go from there, can anyone verify or tell me if my video card is broken or what symptoms may be specifically?

02-23-2015, 06:55 AM
I tried to directly post a photo but the forum wouldn't let me, I apologize for the imageshack format but this is what I've been seeing. This just happened a minute ago, but I just pressed refresh and closed all open windows and it went back to being completely normal. Any ideas?


02-23-2015, 10:16 AM
You definitely have symptoms of a dying graphics card. More than likely the graphics card at some point got so hot that it started to soften the solder under the gpu. When this happens one of the hundreds of little points under the chip can crack and cause the problems you're experiencing.

Here's a picture of what it looks like.

http://i145.photobucket.com/albums/r217/Carnifreekshow/gpu%20reball/bga_common_crack.jpg (http://s145.photobucket.com/user/Carnifreekshow/media/gpu%20reball/bga_common_crack.jpg.html)

Just for reference here's a picture of the same thing happening to an xbox 360. You'll see the major graphic artifacts present.

http://i145.photobucket.com/albums/r217/Carnifreekshow/rrod%20signs/DSCF0463.jpg (http://s145.photobucket.com/user/Carnifreekshow/media/rrod%20signs/DSCF0463.jpg.html)

Now the correct way to fix this issue is called reballing. Reballing is exactly what it sounds like. The chip is removed completely, the solder balls are cleaned off the chip and board, the chip is reballed using a stencil and new solder balls, the solder balls are heated to sick to the chip, then the chip is placed on the board and reconnected. This is a very delicate process since too much heat will damage and cook components and too little heat will result in a cold solder point or damage to the solder pads.

I don't know of many places that reball gpu's, you could try L2 Computer from Brooklyn NY. They are one of the few places I know that have an automatic bga chip removal process. I have sent a few things out to them (mostly water damaged motherboards) and I'm always happy with their service. You can also replace the video card if you want. Though if you're replacing the video card keep in mind that probably all of the graphic cards you'll find on ebay will be used and could have already overheated at some point.

Here's a video of how L2 Computer removes the gpu and reinstalls it after reballing.


Good luck with the repair.