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View Full Version : TWO G751's, same problem ... scared of ROG.



Northforge
03-07-2015, 05:38 AM
Backstory/Symptoms:
Picked up a G751JY-DH73 on February 24th.
- Hitching/Stuttering (plugged in) in both online and offline games, every game, steam and non-steam games, SSD and Non-SSD game install locations.
Tested: unmodded Skyrim, Champions Online, Aion, Star Citizen, Borderlands 2

Exchanged for another G751JY-DH73 on March 4th.
- Hitching/Stuttering (plugged in) in both online and offline games.
Tested: unmodded Skyrim, Aion, Star Citizen, Borderlands 2, Shadowrun: Dragonfall, Hawken.

Gaming hangs on the same frame and then resumes but doesn't display the expected flow and animations. Drops 1 fps and a heavy chug occurs but then goes up two fames, and then back down one fps.
(75, 75, 75, 75, 74 (feels like 10fps), 76, 75, 75, 75, 75, 75)

Overclocking:
Nope! Once this laptop runs unmodded Skyrim at 1024x768 stable with no hitching, I'll try overclocking.

Recourse:
Searched ROG forums, Searched Asus forums, Searched NVidia forums, Tested various GPU drivers, Spoke with Asus livechat, Spoke with NVidia livechat, exchanged laptops at vendor (Canada Computers), exact same problem persists.
Last time I exchanged the laptop. Since Asus and NVidia can't identify cause or provide solution, this time I'm just returning this laptop .. again. G74SX 560M 3GB (3 years old) DOMINATES over the G751 980M 4GB. Confused? Me too. It should not take over 100 hours of config/testing/googling/Q&A/techsupport/livechats/etc. (per laptop) to end horrific performance and to get it to function as intended.

UPDATES:
- Uninstalled McAfee. Tested.
- Set my firewall correctly. Tested.
- Disabled firewall. Tested.
- Ran windows updates until I was blue in the face.
- Updated every relative intel component updates.
- Updated wifi/ethernet updates. (not connected to wifi)
- Ran Asus updater. No updates found.
- Disabled pagefile. Tested.
- Enabled pagefile (sysmanaged). Tested.
- Set pagefile to 1024-4096. Tested.
- Installed NVidia's latest. Tested.
- Installed NVidia's older drivers. Tested.
- Uninstalled ROG Game First. Tested.
- Disabled GeForce BatteryBoost. Tested.
- Uninstalled GeForce Experience. Tested.
- Set High Performance power settings properly. Tested.
- Turned off indexer. Tested.
- Manually updated realtek drivers. Tested.
- Swapped game install directories across D, E, and F drives. Tested.
- Installed GPU-Z. Tested. (Max GPU load never exceeded 44%)
- Ran 3DMark Skydiver. Did not see any hitching or other problems.*
- Ran 3DMark Ice Storm Extreme. Did not see any hitching or other problems.*
- Uninstalled Nvidia 3D
- Uninstalled Nvidia Miracast
- Uninstalled Asus Webstorage
- Uninstalled OneDrive (disabled all settings)
- Uninstalled Apple (everything)
- Uninstalled Asus LiveUpdate
- Uninstalled Asus Virtual Camera
- Uninstalled Cyberlink Media Story
- Uninstalled Intel Driver Update utility
- Uninstalled Intel Processor Diagnostic tool
- Uninstalled 3DMark
- Set pagefile (1024-8192 Drive E)

Current condition:
Problem- Still persists.

matrixleader
03-07-2015, 08:39 AM
I would return the laptop and buy a different brand! that's the only logical thing to do

Northforge
03-07-2015, 08:45 AM
I would return the laptop and buy a different brand! that's the only logical thing to do

Thank you. I don't disagree that is good advice. In terms of troubleshooting, what would you attempt?

insiZion1
03-07-2015, 09:12 AM
Can you be a little more specific please. Is this happening on all games online/offline?

Northforge
03-07-2015, 09:40 AM
Can you be a little more specific please. Is this happening on all games online/offline?

Yes, this is happening offline (Skyrim, Shadowrun: Dragonfall) as well as online (Borderlands 2, Dragon Nest, Star Citizen, etc.) across two brand new G751's, with Star Citizen the only one installed to D: and steam reinstalled to E: ruling out performance to preferential SSD/HDD drives.

matrixleader
03-07-2015, 11:01 AM
If you want to troubleshoot, then do this:

If you are using the ASUS drivers for your graphics card, then try drivers 344.75 they are the best I've benchmarked with all of them the latest ones suck.

If you are not using the ASUS Drivers and are actually using the latest nVIDIA ones, then roll back to the ASUS version of the nVIDIA Driver that is under your drivers download page for your particular model as that has been supposedly to work properly with your laptop.

Always ensure you select custom install, then choose Clean Installation

Northforge
03-07-2015, 11:19 AM
If you want to troubleshoot, then do this:

If you are using the ASUS drivers for your graphics card, then try drivers 344.75 they are the best I've benchmarked with all of them the latest ones suck.

If you are not using the ASUS Drivers and are actually using the latest nVIDIA ones, then roll back to the ASUS version of the nVIDIA Driver that is under your drivers download page for your particular model as that has been supposedly to work properly with your laptop.

Always ensure you select custom install, then choose Clean Installation

Currently using Asus drivers. As soon as I return home (a few hours from now) I will attempt NVidia 344.75, then the latest NVidia driver, and then roll back to all other NVidia drivers (which will be deja vu for me) I'm hopeful. Thank you for your help all. matrixleader I assume you have a G751JY as well? Did you encounter the same issue from fresh unbox/fresh install?

d0r1n
03-07-2015, 11:36 AM
344.75 and 345.2 are the last drivers that u can OC and is the most stable

Northforge
03-07-2015, 11:57 AM
344.75 and 345.2 are the last drivers that u can OC and is the most stable

I've never attempted to OC yet. No games that I have attempted require OCing for stability, and run fine on my 3 year old G74SX-DH72 16GB GTX560M 3GB.

Northforge
03-07-2015, 02:26 PM
344.75 attempted. Thought it was a success, however it was not. Naturally I'm auto-denying even after having experienced this with two G751's that it's a driver issue and not a defect produced on a mass scale. Gonna start uploading as much data from various scanning tools as I can. It must lead to a solution some way some how.

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Northforge
03-07-2015, 03:01 PM
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cromac
03-07-2015, 05:25 PM
I had problems with stuttering on a lot of games but it was solved by de-installing ROG gamefirst.

Northforge
03-07-2015, 11:08 PM
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Kinda surprised these updates appeared as I've checked for these.

taryel
03-08-2015, 12:45 AM
I actually read a thread a while back of someone having similar issues to yours. They fixed it by installing QuietHDD. The problem was the hard drive energy saving feature.

Northforge
03-08-2015, 02:02 AM
I actually read a thread a while back of someone having similar issues to yours. They fixed it by installing QuietHDD. The problem was the hard drive energy saving feature.

I recieved a PM from hmscott with several pieces of advice which included several things I have already tried, and a few that I had not. I read up on QuietHDD when mentioned by hmscott but didn't try it. Does it not worry anyone that 3rd party software/firmware is required in order to make games playable on a gaming laptop?

I just read up on QuietHDD. Seems that it resolves game load lag. That doesn't sound like what I'm experiencing. Still will not rule out an attempt of this.

hmscott
03-08-2015, 07:17 AM
I recieved a PM from hmscott with several pieces of advice which included several things I have already tried, and a few that I had not. I read up on QuietHDD when mentioned by hmscott but didn't try it. Does it not worry anyone that 3rd party software/firmware is required in order to make games playable on a gaming laptop?

I just read up on QuietHDD. Seems that it resolves game load lag. That doesn't sound like what I'm experiencing. Still will not rule out an attempt of this.

Northforge, often it is a multi-faceted solution, and if you run from nn HDD, you will experience additional/only lag from that. Several solutions may be necessary, not only tuning the OS, drivers, network, but also the games.

Hopefully you will find solutions to all of them, but it can take time. As soon as you get a good game tuned, play it and enjoy it rather than continue fixing all the games, positive reinforcement is necessary or you can get burned out on solving problems.

Here is what I sent you via PM, so others can benefit as well. I prefer working out problems in the forum so others can benefit, PM"s get lost between 2 people.

Northforge, you need to stop panicing.

Lots of people have G751JY's and have excellent gameplay without stutter and lag, so something is going on with either your config or your specific laptops.

You need to calm down and spend time learning the optimizations, which are many.

Basically you need to update all your drivers first, make sure Windows 8.1 is updated, and run the latest Nvidia driver 347.52 works for many, but others prefer 344.75.

Wifi Network lag has been cured with the latest driver from Intel, go there to get it.

Ethernet lag has been cured with the latest ethernet Realtek driver, get it from Asus or Realtek.

HDD lag is induced during gameplay when loading levels / texttures, use quiethdd and disable APM.

quiethdd - stops drive noise/clicks and game/app pauses/freezes due to APM.

https://sites.google.com/site/quiethdd/

Put these config lines in the quiethdd.ini file

FirstRun = 0
AC_APM_Value = 255
DC_APM_Value = 255
AC_AAM_Value = 254
DC_AAM_Value = 254
AAMEnabled = 1
APMEnabled = 1

And/Or use the GUI to set APM/AAM to 255/255, and use the systray app to disable APM.

If you have a new laptop it is still indexing files, remove all folders / etc from Windows Indexer so nothing is getting indexed - it will make gameplay choppy. Same for media programs that index music/video files.

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This can be solved, but if you keep jumping around trying different things without staying long enough to debug, you will rule out fixes that worked but you are seeing lag from another source too.

How many days do you have for return of the laptop? Use all of them to solve this, don't give up

hmscott
03-08-2015, 07:21 AM
Here is the list of places I look for updates for my G750JH; the best way to get a stable fully functioning G750/G751 is to update all the drivers / apps to the latest Windows 8.1 release.

The G750JW/JX/JH/JM/JS/JZ download areas haven't had new updates for a while, BIOS updates still happen in your model's support area, so check there from time to time.

The G750/G751/551/500/etc share the same basic hardware components; check support download areas for new hardware for newer drivers.

Asus maintains central support areas for hardware component features common to all products, those areas usually have the latest drivers after new hardware releases, sometimes there is a lag before the newer drivers show up there, so still to new product releases support downloads for the latest drivers.

Asus G751 Support / Download areas - Asus hasn't updated all the versions of these support areas, this link discusses the 3 locations were started independantly and not sync'd/updated through to the latest driver releases - check them all to be sure.
http://rog.asus.com/forum/showthread.php?55572-Asus-G751-Support-Download-areas&p=461698&viewfull=1#post461698

This G751JM/JT/JY/JL download area has the latest drivers of all the G750/G751 support download areas:

G751 Support / Download Areas - Newest - has all 4 G751 models
http://www.asus.com/Search/?SearchKey=g751

G750 Support / Download Areas - Newest - has the G750JY/JZ/JS/JM/JH models
http://www.asus.com/Search/?SearchKey=g750

G750JX - new support location, updates?
http://www.asus.com/Notebooks_Ultrabooks/ASUS_ROG_G750JX/

G750JW - new support location, updates?
http://www.asus.com/Notebooks_Ultrabooks/ASUS_ROG_G750JW/

Here are the latest Asus posted VGA drivers currently 347.25 ; it's better to get the latest from Nvidia - 347.88

Asus doesn't modify the drivers, they release the identical driver packages as Nvidia releases.
http://support.asus.com/Download.aspx?SLanguage=en&m=VGA&p=3&s=111

Notebook Audio drivers - Realtek 7443 - current confirmed to work on G751/G750, some G750 users say 7335 works best for them, if you find a newer release version that works, please let us all know which version and G750/G751 model it works on.
http://support.asus.com/Download.aspx?SLanguage=en&m=Audio&os=30

Notebook Card Reader (realtek) G750 / G751(?)
http://support.asus.com/Download.aspx?SLanguage=en&m=Card+reader&os=30

Notebook Bluetooth drivers
http://support.asus.com/Download.aspx?SLanguage=en&m=Bluetooth&p=3&ft=27&os=30

Notebook WLAN drivers (no Intel)
http://support.asus.com/Download.aspx?SLanguage=en&m=WLAN&os=3

Notebook LAN drivers
http://support.asus.com/download.aspx?SLanguage=en&p=3&s=589&m=LAN&os=&hashedid=n%2fa

KBFilter driver
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=KBFilter&hashedid=n%2fa

Asus Backtracker for Windows 8.1 download
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=Backtracker&hashedid=n%2fa

Asus Backtracker FAQ
http://www.asus.com/support/FAQ/1008640/

Asus SmartGesture
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=ASUS+Smart+Gesture&hashedid=n%2fa

Asus Touchpad
http://support.asus.com/Download.aspx?SLanguage=en&m=Touchpad&os=30

Asus ATK Package
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=ATK%20Package&hashedid=n/a

Asus GPU Tweak for Graphics Cards, currently at release 2.7.9.0 for the G750JW/JX/JH and G751JT/JY
http://support.asus.com/download.aspx?SLanguage=en&p=9&m=ASUS%20GPU%20Tweak%20for%20Graphics%20cards&hashedid=n/a

Asus GPU Tweak for Laptops, currently at release v1.0.9 for the G750JS/JM/JZ and other new ROG laptops with Optimus
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=ASUS+GPU+Tweak+for+Laptops&hashedid=n%2fa

Here are the Asus posted VGA drivers, it's better to get the latest from Nvidia - currently 347.88
http://support.asus.com/Download.aspx?SLanguage=en&m=VGA&p=3&s=111

Nvidia Drivers direct from Nvidia
http://www.geforce.com/drivers

Asus stopped updating their Intel INFUpdate support area, so go directly to Intel to get the latest chipset INF - currently 10.0.26
https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-

For the G750JH/JZ RAID and G751JY PCIE SSD, or if you have implemented RAID, the latest SetupRST.exe is currently 13.6.0.1002
https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=Intel+Rapid+Storage+Technology+%28Intel+RS T%29+RAID+Driver

Northforge
03-09-2015, 05:36 PM
Step by step, did everything you suggested. Didn't make a difference, except for a slight improvement after moving every game to the SSD partition. Last testing was Borderlands 2, various configurations and multiple tests. Had everything running on min everything except for resolution which I refused to go less than 1024x768. Even capped framerate to 30 via in game settings. It capped it for certain, but there's still a periodic skip/stutter. I just don't get it.

hmscott
03-09-2015, 11:05 PM
Step by step, did everything you suggested. Didn't make a difference, except for a slight improvement after moving every game to the SSD partition. Last testing was Borderlands 2, various configurations and multiple tests. Had everything running on min everything except for resolution which I refused to go less than 1024x768. Even capped framerate to 30 via in game settings. It capped it for certain, but there's still a periodic skip/stutter. I just don't get it.

Northforge, I see in another post you couldn't find 344.80 that I suggested BaiHu try, here it is:

GeForce Hotfix driver 344.80
https://nvidia.custhelp.com/app/answers/detail/a_id/3607

Announcing GeForce Hotfix driver 344.80
https://forums.geforce.com/default/topic/791009/announcing-geforce-hotfix-driver-344-80/

Did you PM BaiHu? He has been on as recently as 2-22, he might have email notice on PM enabled, so that would get his attention.

There are lots of gameplay videos on youtube.com for the G751JY/JT, here is a good start, and look to the right side for more. You could discuss there to find help too.

Dying Light Max Settings Gameplay on ASUS ROG G751 jy (1080p60fps)
https://www.youtube.com/watch?v=JtRaMHdCKrk

Watch for other things running / loaded that might be interfering, glitching the performance.

Good luck :)

Northforge
03-11-2015, 11:59 AM
Negative, I haven't attempted to PM BaiHu. Who is he? I have 9 days before I return this laptop too. I've been running everything in gaming mode. ASC8. I'll see about PMing this BaiHu fella.

Also, my symptoms might be better described as hitching.

Northforge
03-11-2015, 03:51 PM
Would any of this be considered alarming to anyone? Could it be related to my problems? And, could this be CPU throttling? GPU-Z used during unmodded skyrim test where the hitching kept happening. 1550 MB memory used at peak, GPU load was 67%. Never heard the fans come on. Unsettling feeling, and confusion.

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Northforge
03-11-2015, 08:22 PM
Possibly I'm suffering from power throttling. The guy says to avoid it to play plugged in. I've never unplugged it ...

https://www.youtube.com/watch?v=fl62HC83rqE

Tested unmodded Skyrim unplugged with 30 fps cap from batteryboost. Still stop-and-go hitching/stutter.

Sanctrum
03-11-2015, 08:58 PM
Maybe try this...

Download hdparm for Windows and install.

Set appropriate "run as administrator" for the exe file

Run "as administrator" cmd console and "navigate" to hdparm installation directory, and execute IF your HDD drive is C:
(if not C then read hdparm manual to set it up accordingly)

hdparm -B 255 /dev/sda

REMEMBER that the above command will work UNTILL the FIRST sleep and/or hibernation of your laptop (eg. when you close the laptops lid/screen)... so you must to REPEAT it after the laptop wakes up.

Tested at Win7 and WD scorpio 500GB 2,5' drive... Without it I expereience LAG's not only during games but also in the system (ge. starting another window of firefox, etc.).

If it solves your problem than search google how to make it to start automatically after each system restart and how to switch off all automatic sleep/hibernation when the laptop is AC powered.

Northforge
03-12-2015, 02:51 PM
I think you're suggesting the problem could be Windows is trying to sleep/hibernate while gaming? Must be a way to monitor for that. Too much unknown to apply a fix that might not be necessary.

hmscott
03-12-2015, 03:22 PM
Maybe try this...
Download hdparm for Windows and install.
Set appropriate "run as administrator" for the exe file
Run "as administrator" cmd console and "navigate" to hdparm installation directory, and execute IF your HDD drive is C:
(if not C then read hdparm manual to set it up accordingly)
hdparm -B 255 /dev/sda
REMEMBER that the above command will work UNTILL the FIRST sleep and/or hibernation of your laptop (eg. when you close the laptops lid/screen)... so you must to REPEAT it after the laptop wakes up.
Tested at Win7 and WD scorpio 500GB 2,5' drive... Without it I expereience LAG's not only during games but also in the system (ge. starting another window of firefox, etc.).
If it solves your problem than search google how to make it to start automatically after each system restart and how to switch off all automatic sleep/hibernation when the laptop is AC powered.


I think you're suggesting the problem could be Windows is trying to sleep/hibernate while gaming? Must be a way to monitor for that. Too much unknown to apply a fix that might not be necessary.

Sanctrum/Northforge, hdparam is setting the same thing as quiethdd, but hdparam wasn't working correctly last I tried it. I used to use it before quiethdd came out, so it was the first thing I tried on my G750JW with a 750GB drive. Fortunately I found quiethdd and it did work :)

Northforge seems to be having a problem with something else in addition to what he sees when running a game from an HDD.

Did you say you had 8GB at one point and were wondering if adding another matching SODIMM would give you Dual Channel memory bandwidth and that might help?

It also might be that you still have paging turned on, and even though you have enough memory your pagefile is growing dynamically - default setting.

8GB is a little light, but still doable to run without a paging file, as long as you remember that Windows doesn't like getting closer than about 20% to the end of usable / reported free memory.

If you can watch to make sure you stay at no more than 80% memory usage, you will be ok - or add more memory.

I also disable Fastboot (in Windows, but leave it on in BIOS) and disable Hibernate. I run with no pagefile on machines with 8GB or more, but started out when 4GB was feasible.

No backing store writing / accessing the disk should remove the last HDD, or even SSD related storage glitch. When the pagefile disk access coincides with the app access, someone has to wait for their data - causing a glitch.

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How to disable or enable Fast Startup in Windows 8.1
http://winaero.com/blog/how-to-disable-or-enable-fast-startup-in-windows-8-1/

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You can also disable Hibernate, upon which Fast Startup (and fast shutdown) rely on via an Administrator cmd window with:

powercfg hibernate off

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But, the first method works too, using the GUI to uncheck Hibernate, Fast Startup, Sleep (optional)

The nice side benefit is that doing this removes the pagefile.sys and hiberfil.sys wasted space from your C partition, for me 64GB freed up on a 237GB SSD, big win. :)

Please give it a try and see if you notice any effect on the gaming from the SSD/HDD (with quiethdd set for APM 255 / disable).

Give it a try and see if it affects the

Northforge
03-12-2015, 04:19 PM
Northforge seems to be having a problem with something else in addition to what he sees when running a game from an HDD.

And SDD. I've tried all my games in various drives


Did you say you had 8GB at one point and were wondering if adding another matching SODIMM would give you Dual Channel memory bandwidth and that might help?

Negative. G751JY-DH73 24GB RAM GTX 980M 4GB. I can't really look into hw upgrades. I'd sooner return the laptop and be done with it. My 3 year old G74SX-DH72 16GB RAM GTX 560M 3GB runs Skyrim better, and it shouldn't be that way. Thing is, I'm leaning towards what was said before. It has to be a configuration setting. Has to be.


It also might be that you still have paging turned on, and even though you have enough memory your pagefile is growing dynamically - default setting.

No, I've had pagefile off for several days. Only yesterday I turned it back on. System managed. I'll set it to 8GB if you recommend it.

hmscott
03-12-2015, 05:01 PM
And SDD. I've tried all my games in various drives

Negative. G751JY-DH73 24GB RAM GTX 980M 4GB. I can't really look into hw upgrades. I'd sooner return the laptop and be done with it. My 3 year old G74SX-DH72 16GB RAM GTX 560M 3GB runs Skyrim better, and it shouldn't be that way. Thing is, I'm leaning towards what was said before. It has to be a configuration setting. Has to be.

No, I've had pagefile off for several days. Only yesterday I turned it back on. System managed. I'll set it to 8GB if you recommend it.

Northforge, with 24GB you don't need a pagefile. If you have software that needs it, 200MB- 800MB should be enough.

I don't understand, from out of the box, with Windows and driver updates - and no other software - you should be seeing smooth local and network (ethernet connected) game play - with the G751 remove the Game First III and Game Center stuff.

What Security / AV software do you have installed?

Are you watching for background processes with Task Manager / Resource Monitor - I find them by leaving it open sorted by top read or write, then drop back into the desktop to see what it caught when I see a glitch. If I see any process I don't want I track it down and uninstall it to see if that was it.

This was just a test, and it shows PerfectDisk as the source of the disk IO.
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Are you using Nvidia GeforceExperience optimizations, if Yes, uninstall and do them yourself, or if No, then try them :)

Are any games running, locally or network (ethernet connected) ok?

Northforge
03-12-2015, 05:54 PM
Northforge, with 24GB you don't need a pagefile. If you have software that needs it, 200MB- 800MB should be enough.

I don't understand, from out of the box, with Windows and driver updates - and no other software - you should be seeing smooth local and network (ethernet connected) game play - with the G751 remove the Game First III and Game Center stuff.

Game First III and Game Center removed again yesterday morning. Tested after.


What Security / AV software do you have installed?

First laptop I had avast, and this laptop has not had any installed. MaCafee was removed early on both laptops.


Are you watching for background processes with Task Manager / Resource Monitor - I find them by leaving it open sorted by top read or write, then drop back into the desktop to see what it caught when I see a glitch. If I see any process I don't want I track it down and uninstall it to see if that was it.

I've watched it closely, but lately not so much. I'll remember to keep watching it.


This was just a test, and it shows PerfectDisk as the source of the disk IO.
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Perfect disk? I don't believe I have perfect disk.


Are you using Nvidia GeforceExperience optimizations, if Yes, uninstall and do them yourself, or if No, then try them :)

Are any games running, locally or network (ethernet connected) ok?

I had set GeForce optimizations at first, but yesterday morning I uninstalled GeForce Experience. Tested, and tested various performance settings (less than my G74SX settings) but still hitching.

Resource Monitor sounds like it could be extremely useful.
I wish I had it.

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I kept trying to open it from the performance monitor window. It kept opening a browser with just "config" so I checked the file location and thats the error I get when I click on resmon. When I type resmon in search and hit enter, it opens.

Result 1 (just tabbed out, Skyrim still running. Observed several hitches before tabbing out.)
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hmscott
03-12-2015, 06:19 PM
Northforge, from PM, Resource Manager shows up in the Task Manager Performance Tab in blue letters at the bottom left side Open Resource Manager:

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Northforge
03-12-2015, 06:54 PM
Northforge, from PM, Resource Manager shows up in the Task Manager Performance Tab in blue letters at the bottom left side Open Resource Manager:

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Thank you!

Before staring Aion (started Dragon Nest first, but the servers were down)
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Nice and clean.

Here's during Aion login screen (its animated, can still see hitching)
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Northforge
03-12-2015, 07:08 PM
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Northforge
03-12-2015, 07:26 PM
Skyrim right after a hitch.
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Hesitant to put this here in case anyone starts suggesting its these settings, I remind anyone reading this part that I've run it all on base mins at 1024 with all bells and whistles turned off. I'm including it for the sake of understanding.

1920x1080
AA OFF
AF OFF
Program settings NVidia control panel
Ambient Occlusion: Off
Anisotropic Filtering: App controlled
Antialiasing - FXAA: Not supported
Antialiasing - Gamma correction: On
Antialiasing Mopde: App controlled
Antialiasing: App controlled
Antialiasing Transparency: Off
CUDA - GPUs: All
Max pre-rendered frames: App controlled
MFAA: On
Multi-Display: Single display
Power Management: Max performance
Shader Cache: On
Texture filtering - Anisotropic: Off
Texture filtering - Negative LOD bias: Allow
Texture filtering - Quality: High Performance
Texture filtering - Trilinear optimization: On
Threaded optimization: On
Triple Buffering: On
Verticle Sync: On
VRPRF: 1

Edit: Disabled Real Time in Windows Defender. Tested, No change in stutter/hitching.

Northforge
03-12-2015, 07:51 PM
Skyrim with hitching. If I've learned a little from ROG forums and this thread, its that the screenshot below may indicate the problem is running it off the hdd instead of the sdd. I assure you I've tried it on both drives.

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I will transfer my games and reinstall steam on the ssd to run this test there, and post here, to reassure you.

Transferred to SSD.

Screenshot before starting Skyrim.
47423

Stop and go hitching while playing Skyrim on physical drive 0 (SSD) drive D
47424
47425

hmscott
03-12-2015, 08:42 PM
Northforge, is the D drive also the SSD? Looking at the top usage after moving to SSD, notice the usage is from the D partition, not the C partition.

Northforge
03-12-2015, 08:45 PM
Northforge, is the D drive also the SSD? Looking at the top usage after moving to SSD, notice the usage is from the D partition, not the C partition.

Yes
Physical drive 0 (C and D) SSD
Physical drive 1 (E and F) HDD

hmscott
03-12-2015, 09:08 PM
Northforge, is the D drive also the SSD? Looking at the top usage after moving to SSD, notice the usage is from the D partition, not the C partition.

Also, some of your Global/Application Nvidia 3D settings are different than mine, and I don't have glitches in game play, so you might want to try them.

Texture filtering - Anisotropic: On
Threaded optimization: Auto
Triple Buffering: Off
Verticle Sync: Use the 3D application Setting

Try running without Vsync and with Vsync - typically I don't use Vsync with newer games, with the above settings changed - I would reboot after making/saving the changes just to be sure the running driver is using the settings.

Do you have your monitor set to 85hz, or still at 60/75hz default? Just curious. I know the IPS panel has run for some up to 100hz, you do it via custom configuration setup in the Nvidia control panel.

Northforge
03-12-2015, 09:11 PM
Northforge, is the D drive also the SSD? Looking at the top usage after moving to SSD, notice the usage is from the D partition, not the C partition.

Also, some of your Global/Application Nvidia 3D settings are different than mine, and I don't have glitches in game play, so you might want to try them.

Texture filtering - Anisotropic: On
Threaded optimization: Auto
Triple Buffering: Off
Verticle Sync: Use the 3D application Setting

Try running without Vsync and with Vsync, with the above settings changed - I would reboot after making/saving the changes just to be sure the running driver is using the settings.

Do you have your monitor set to 85hz, or still at 60/75hz default? Just curious. I know the IPS panel has run for some up to 100hz, you do it via custom configuration setup in the Nvidia control panel.

The drive partitions are factory set.

I'll try your Skyrim settings.

I'm locked to 75hz with the current 347.52. Custom resolution I can't attempt as I can't do anything that will trump my option to return this laptop for my money back (15 days), or exchange it for another (30 days).

hmscott
03-12-2015, 09:20 PM
The drive partitions are factory set.

I'll try your Skyrim settings.

I'm locked to 75hz with the current 347.52. Custom resolution I can't attempt as I can't do anything that will trump my option to return this laptop for my money back (15 days), or exchange it for another (30 days).

Setting a Custom Resolution is a software change, just like everything else you are doing. You could try setting it to 60hz, original stock speed, or 85hz and 100hz to see if there are any improvements. You aren't going to break the display. If it won't sync at 100hz, then drop down to 95hz, etc.

The partition mounting letters aren't always sequential, glad to see yours are, so you are still on the SSD. On mine it was SSD C/F and HDD D/E and G for the Blu-ray drive.

Eventually you will want to back up your recovery partition using Asus Backtracker to a USB 3.0 16GB flash drive, you can use to restore the original out of the box OS install - and then you can delete the Recovery partition of 20GB and the D partition and combine all the free space into your C partition for more breathing room.

Northforge
03-12-2015, 09:25 PM
Setting a Custom Resolution is a software change, just like everything else you are doing. You could try setting it to 60hz, original stock speed, or 85hz and 100hz to see if there are any improvements. You aren't going to break the display. If it won't sync at 100hz, then drop down to 95hz, etc.

The partition mounting letters aren't always sequential, glad to see yours are, so you are still on the SSD. On mine it was SSD C/F and HDD D/E and G for the Blu-ray drive.

Eventually you will want to back up your recovery partition using Asus Backtracker to a USB 3.0 16GB flash drive, you can use to restore the original out of the box OS install - and then you can delete the Recovery partition of 20GB and the D partition and combine all the free space into your C partition for more breathing room.

Thank you for the partition breathing room suggestion, but would that not move the factory reset option off the laptop?

47430

I'd rather try another driver that allows different refresh rate.

I can't remember which driver gave me the option of 60hz/75hz. Downloading all drivers for testing unmodded Skyrim at various hz settings for hitch issue resolution.
47431

Going backwards, 345.20 has 60 hz, but no other option. Running skyrim with perf mon.

345.20 @60hz before starting up unmodded Skyrim
47432

After hitching alt+tab to perf mon
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hmscott
03-12-2015, 10:46 PM
Northforge, it helps to sort the bottom view by usage Read/Write like the top, and grow the size so you can see the file path/name in full.

Are you seeing glitches with the 345.20? That seems a bit too old... for a 980m to use.

I think the optimal one is supposed to be 344.75 or 344.80.

Also, you probably want to find your tuning suggestions on a Skyrim support site, or google for skyrim 980m settings.

See if setting performance preference to Applications instead of Background processing helps.

47440

Turn off anti-virus and any other background services you can find running that you don't need - that is what you are supposed to be looking for in the Resource Monitor window - not just top disk activity but also top CPU activity, Network Activity, etc.

BTW, every time you do a Custom => Clean Install of the Nvidia driver you need to reset the Nvidia Global 3D settings and set the 3D optimization to those settings again - the Custom=>Clean Install resets them to defaults again.

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Northforge
03-12-2015, 10:57 PM
Northforge, it helps to sort the bottom view by usage Read/Write like the top, and grow the size so you can see the file path/name in full.

Sorry. I'll run a few more tests like that.


Are you seeing glitches with the 345.20? That seems a bit too old... for a 980m to use.

I think the optimal one is supposed to be 344.75 or 344.80.

Yes, still problems. I'll resume backrolling to both of those for my next results.[/QUOTE]


Also, you probably want to find your tuning suggestions on a Skyrim support site, or google for skyrim 980m settings.

See if setting performance preference to Applications instead of Background processing helps. Turn off anti-virus and any other background services you can find running that you don't need - that is what you are supposed to be looking for in the Resource Monitor window - not just top disk activity but also top CPU activity, Network Activity, etc.

BTW, every time you do a Custom => Clean Install of the Nvidia driver you need to reset the Nvidia Global 3D settings and set the 3D optimization to those settings again - the Custom=>Clean Install resets them to defaults again.

I'll find optimal settings. I kinda thought lowest textures and 1024x768 would be enough. I'm still set to "adjust for best performance of: programs" still haven't installed an AV. Gonna make some perogies and then post my next results with better layout of perf mon with 344.75. 344.80 did not appear on the list of WHQL downloads.

[Update]
344.75 WHQL. @60hz 1920x1080. Skyrim default ultra settings, Single display option, pref max performance. high performance mode.

47441

After this much testing I'm finding that the hicthing is happening at the exact same locations. Once you exit that cave with the guy from Riverwood, that's where my save is and where I start my tests. I run down the path to the three stones, and the hitching happens at the same parts of the road. I don't know if that helps.

Going to update driver to latest with shadowplay and run Skyrim windowed with Task Manager and perf monitor open on the same screen. Hoping shadowplay will also record whole screen and not just gaming window.

[Update}

347.52 installed. Sat and thought about my next test plans. Had this up and noticed a heck of a lot of activity while doing nothing.

47442

Cause for alarm?

hmscott
03-13-2015, 05:30 AM
NorthForge, you caught a background Google Update, it is looking at installed software, I just caught it doing that earlier today too, and killed it and deleted the folder it resided in...

It is gone now, and googling software scan google doesn't turn anything up, what a surprise :)

Everything running that you don't know about is cause for investigation. It is like an uninvited intruder, benign or not, it is good to know exactly what is going on in your computer. It is a good skill to learn and perfect.

Sometimes de-tuning games make them run worse, setting to 1024x768 and playing with changing textures reducing settings is going to come up with an odd combination of settings. The developera optimize for the most used settings, and around those test, so put everything in skyrim back to normal for a 1920x1080 game play, look to youtube and other reports on 980m settings for skyrim, but the GeforceExperience ones are good to start.

Catching where the errors happen and repeat is part of game play debugging, so good catch, you can get a job doing game testing someday :)

Ok, so the 980m and that processor aren't lacking in performance for smooth game play, let the settings play to that tuning, and see if things change.

Googling 344.80 release download, comes up with where Nvidia is hiding the download:
https://www.google.com/search?q=nvidia+344.80+release+download&ie=utf-8&oe=utf-8

GeForce Hotfix driver 344.80
https://nvidia.custhelp.com/app/answers/detail/a_id/3607/~/geforce-hotfix-driver-344.80

Have fun :)

Northforge
03-13-2015, 11:46 PM
I have tested it and it is the same as the other drivers. Hitching at the same locations in Skyrim, hitching on the same animations in Dragon Nest, turning in Star Citizen, intermittent stutters in Aion, Borderlands 2. Variety of configurations tested, vsync on/off, game install directories, refresh rates, and recommended settings, two G751JY-DH73s and over 100 hours spent in setting up and troubleshooting the same specific issues. Whatever the cause, this has become more than I can afford that is not monetary. Monday Morning I am going to Live chat with Asus and NVidia and if the cause and solution can't be identified by either of them again, I am returning it for my money back. The G751JY-DH73 just might not be the laptop for me.

Thank you for your time hmscott and everyone.

Fear not, I still have my G74SX-DH72 so I have not abandoned the ROG. :)

hmscott
03-14-2015, 01:10 AM
I have tested it and it is the same as the other drivers. Hitching at the same locations in Skyrim, hitching on the same animations in Dragon Nest, turning in Star Citizen, intermittent stutters in Aion, Borderlands 2. Variety of configurations tested, vsync on/off, game install directories, refresh rates, and recommended settings, two G751JY-DH73s and over 100 hours spent in setting up and troubleshooting the same specific issues. Whatever the cause, this has become more than I can afford that is not monetary. Monday Morning I am going to Live chat with Asus and NVidia and if the cause and solution can't be identified by either of them again, I am returning it for my money back. The G751JY-DH73 just might not be the laptop for me.
Thank you for your time hmscott and everyone.
Fear not, I still have my G74SX-DH72 so I have not abandoned the ROG. :)

Northforge, well you gave it a good shot. I just wish we had figured it out, with so many people running ok, I thought it was going to work out well for you.

There were some people that gave up on their G751's due to the bad Realtek driver "Unbalanced Sound" and returned their laptops, only to have the new .7432 driver show up 2 weeks later and fix the problem...maybe an Nvidia update or associated software fix will come around.

Or since for the most part everyone seems to not have this problem, it might be a hardware fault in a batch of the G751's, and you pulled 2 from that batch. I have seen that here with the G750's - all of a sudden we get a slew of complaints about something - like crackley sound - that turned out to be bad shielding connections - and some people got 3 in a row all from the same batch with the same production glitch, then that problem disappeared.

It might be worth working with Asus to figure it out, or simply return it, wait a few weeks, and try again from a new batch :)

Please come back and let us know how it works out with Asus :)

Northforge
03-14-2015, 05:48 AM
hmscott again thank you and all for the time and attention. I truly honestly want to get this laptop to work, to give it a good home. :o My intuition tells me that its an accessing issue, and since the hitching is predictable in Skyrim I feel it does more to support that than ruling it out. From the store I bought the last one, and after a week their entire chain online stock showed numbers. I assume they got their new batch as amazon and other vendors were no longer on back order. So I don't believe this exchanged one is from the same batch. I also firmly believe it is a configuration issue, but since it is not easily corrected by user, and there's no fix supplied by Asus, I have few options while my return/exchange period comes to a close. Some solutions I've found online speak to different laptops different generations, different tech, and different games. It makes me curious if a RAID configuration would help, or somehow getting the games I play to utilize the RAM I have. Still uncertain of those ideas, or if there's a way to murder the drive accessing. Note: In my tests it seems like in addition to several unknown reoccurring drive accessing, drivers are being accessed. I'd suspect that's normal for gameplay, but still beyond my knowledge and experience. I work this weekend, so my opportunities to fiddle with the machine are limited I'm still open to suggestions before Monday. Its been a great learning experience for me. I've come to wonder just how much bells and whistles you've killed from monitoring processes and how squeaky clean your systems run. I'd love to learn to do that too, and either after solving this problem I have with this lappy or my next, I'll be spying on you here trying to absorb your expertise.

hmscott
03-14-2015, 12:49 PM
hmscott again thank you and all for the time and attention. I truly honestly want to get this laptop to work, to give it a good home. :o My intuition tells me that its an accessing issue, and since the hitching is predictable in Skyrim I feel it does more to support that than ruling it out. From the store I bought the last one, and after a week their entire chain online stock showed numbers. I assume they got their new batch as amazon and other vendors were no longer on back order. So I don't believe this exchanged one is from the same batch. I also firmly believe it is a configuration issue, but since it is not easily corrected by user, and there's no fix supplied by Asus, I have few options while my return/exchange period comes to a close. Some solutions I've found online speak to different laptops different generations, different tech, and different games. It makes me curious if a RAID configuration would help, or somehow getting the games I play to utilize the RAM I have. Still uncertain of those ideas, or if there's a way to murder the drive accessing. Note: In my tests it seems like in addition to several unknown reoccurring drive accessing, drivers are being accessed. I'd suspect that's normal for gameplay, but still beyond my knowledge and experience. I work this weekend, so my opportunities to fiddle with the machine are limited I'm still open to suggestions before Monday. Its been a great learning experience for me. I've come to wonder just how much bells and whistles you've killed from monitoring processes and how squeaky clean your systems run. I'd love to learn to do that too, and either after solving this problem I have with this lappy or my next, I'll be spying on you here trying to absorb your expertise.

Northforge, if it is a storage access issue, and you are using the SSD that came with the G751 to host the game(s), it should be affecting others with the G751 as well. Perhaps you are too sensitive to the hitch induced when a game loads game data from storage??

You are saying the lag induced happens at the same points in the game - so it isn't lagging all the time, just at these specific points - so how often do you see that hitch in the FPS?

The PCIE/SATA SSD should be fast enough, I don't host the games on my RAID0 boot partition because there isn't enough room. I have my Steam library on the 2nd Bay Samsung 840 Pro 512GB, and I don't see game lag.

You might try installing Intel Rapid Storage Technology - the RAID software from Intel - some have reported faster response from that driver vs the standard Microsoft driver even though they don't have a RAID set up.

For the G750JH/JZ RAID and G751JY PCIE SSD, or if you have implemented RAID, the latest SetupRST.exe is currently 13.6.0.1002
https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=Intel+Rapid+Storage+Technology+%28Intel+RS T%29+RAID+Driver

Those that have found benefit find that driver reduces disk response lag, like when doing audio work - recording mastering. And, someone did report better throughput reduced lag for games.

But, if your G751JY came with a PCIE M.2 device, it likely already has the Intel RST driver installed, as it is needed for the PCIE M.2 device support.

Check and see if you have it installed:

47481

It's possible even though you checked that store chain's supply numbers, the distribution center that feeds that region was still pulling from that same shipment - if you still have your receipts - check the serial numbers and see how close they are to each other.

Northforge
03-14-2015, 01:33 PM
Northforge, if it is a storage access issue, and you are using the SSD that came with the G751 to host the game(s), it should be affecting others with the G751 as well. Perhaps you are too sensitive to the hitch induced when a game loads game data from storage??

You are saying the lag induced happens at the same points in the game - so it isn't lagging all the time, just at these specific points - so how often do you see that hitch in the FPS?

The PCIE/SATA SSD should be fast enough, I don't host the games on my RAID0 boot partition because there isn't enough room. I have my Steam library on the 2nd Bay Samsung 840 Pro 512GB, and I don't see game lag.

You might try installing Intel Rapid Storage Technology - the RAID software from Intel - some have reported faster response from that driver vs the standard Microsoft driver even though they don't have a RAID set up.

For the G750JH/JZ RAID and G751JY PCIE SSD, or if you have implemented RAID, the latest SetupRST.exe is currently 13.6.0.1002
https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=Intel+Rapid+Storage+Technology+%28Intel+RS T%29+RAID+Driver

Those that have found benefit find that driver reduces disk response lag, like when doing audio work - recording mastering. And, someone did report better throughput reduced lag for games.

But, if your G751JY came with a PCIE M.2 device, it likely already has the Intel RST driver installed, as it is needed for the PCIE M.2 device support.

Check and see if you have it installed:

47481

It's possible even though you checked that store chain's supply numbers, the distribution center that feeds that region was still pulling from that same shipment - if you still have your receipts - check the serial numbers and see how close they are to each other.

hmscott, It does happen at certain points in Skyrim, as I'm moving it could happen once every 5 seconds, or once every 20 seconds, during certain action skills in Dragon Nest, when facing a busy direction in Aion, when using scope in Borderlands 2 (simetimes), some (but not always) when following target lead pip in Star Citizen (something else may be happening at the time that I'm not seeing, so I'm not sure what causes this one).

Not sure if I'm looking int he right place, but I don't have IRST anywhere. No RAID that I'm aware of.

Physical drive 0 (SSD) is;
C: (OS)
D: Star Citizen, Steam and Steam games.

Physical drive 1(HDD) is;
E: Dragon Nest, Aion
F: downloads, temp files, movies, music, etc.

Note: All games have all at once been on D: and all at once on E: with same hitching/stutter.

Straight out of the box I haven't upgraded anything. The details of the product are here;
http://www.canadacomputers.com/product_info.php?item_id=075938

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hmscott
03-14-2015, 02:26 PM
hmscott, It does happen at certain points in Skyrim, as I'm moving it could happen once every 5 seconds, or once every 20 seconds, during certain action skills in Dragon Nest, when facing a busy direction in Aion, when using scope in Borderlands 2 (simetimes), some (but not always) when following target lead pip in Star Citizen (something else may be happening at the time that I'm not seeing, so I'm not sure what causes this one).
Not sure if I'm looking int he right place, but I don't have IRST anywhere. No RAID that I'm aware of.
Physical drive 0 (SSD) is;
C: (OS)
D: Star Citizen, Steam and Steam games.
Physical drive 1(HDD) is;
E: Dragon Nest, Aion
F: downloads, temp files, movies, music, etc.
Note: All games have all at once been on D: and all at once on E: with same hitching/stutter.
Straight out of the box I haven't upgraded anything. The details of the product are here;
http://www.canadacomputers.com/product_info.php?item_id=075938
47482
47483
47484

Northforge, ok, so maybe something installed background processes that are staying in sync in the background, very brief, too short to catch - and I can see a couple of candidates.

First off, when debugging stuff like this, it is best to have a mostly clean stock Windows install, and only install just the game that is affected, and don't install lots of other stuff.

I would start with an F9 reset, which erases everything and reloads the OS back to stock. Then do driver installs, all the ones you already downloaded, and do the Windows updates - not till you are blue in the face, but until the Check for Updates doesn't return any results - that shows you are done.

I didn't realize you had all that stuff installed.

You could try a subset of what I am suggesting, uninstall this list of stuff - instead of doing a F9 reset, hopefully it is enough :)

It sucks to have to do that, given you spent so much time installing so much stuff, but that is the best way to go about debugging - remove as much extraneous stuff and only focus on the basics. Then when you are satisfied with that performance, you install things back, one at a time, and test for throughput/lag again each time, until you find the culprit causing the interruptions/lag.

Aion (both entries)
Apple (all that crap, including iTunes - Boujour - all of it) - leave your Apple library installed, so when you reinstall it will all be there.
Asus Live Update
Asus Virtual Camera
NCSOFT Game Launcher => outmoded / replaced => http://us.ncsoft.com/en/launcher/ncsoft-launcher.php part of AION stuff.

You don't need these Nvidia Items, as you don't have 3D, the ability to use Miracast (Intel iGPU isn't activated),
Nvidia 3D...
Nvidia Miracast...

Teamspeak 3 Client - network stuff and background processes.

Voice Attack - input lag / installed stuff in the input stack.
Webstorage - anything that mounts network volumes can cause access lag.

Also, you have some cool Madcatz devices, but for debugging I would drop down to just a keyboard and mouse - so uninstall all the STRIKE/MMOTE stuff for now too.

You could uninstall some other stuff, I was trying to focus on things that were extraneous network, input/output device related, and anything that installed background processes over and above the Windows stuff.

3dmark
Asus Smart Gesture (or at least disable all the fancy multi-touch crap).
Asus Virtual Camera - video overlay interactions... not sure.
Cyberlink Media story - Asus bloatware? That is a new one for me :)
DragonNest - is this just a game, or does it install network/background processes?
Intel Driver update Utility - I uninstall this after using it... no need to keep it around
Intel Processor Diagnostic Tool - another use once, uninstall after use
Elantech Touchpad - Asus doesn't ship this does it? Asus Smart Gesture is their remastering of the naked Elantech Touch - you shouldn't want/need both installed.

Ok, so that is a lot of stuff to uninstall, but I think it will be a good alternative to an F9 reset, if uninstalling all this doesn't help, then go for the F9 reset and minimal install of just the new drivers, Windows updates, and 1 game to start.

You have nothing to lose at this point, since you are going to return it if you can't solve this :)

If uninstalling all that stuff results in an improvement in lag, then start re-installing 1 thing at a time, probably start with Apple iTunes, but leave out Bonjour - uninstall it if Apple installers install it - also uninstall the Apple Software Update app - or at least disable auto-updates. That is another key thing, never let software auto-install or even auto-download updates - do the checks manually under your control.

Good luck!

Update: for completeness, use an external keyboard/mouse (normal not fancy kind), and disable the "Internal Pointing Device" in BIOS

47487

Northforge
03-17-2015, 02:21 AM
Haven't had a chance to go out today. In the meantime, I'm still trying to isolate the cause.

AS SSD test
47580
Looks good?

Uninstalled
Nvidia 3D
Nvidia Miracast
Asus Webstorage
OneDrive (disabled all settings)
Apple (everything)
Asus LiveUpdate
Asus Virtual Camera
Cyberlink Media Story
Intel Driver Update utility
Intel Processor Diagnostic tool
3DMark

Tested
- Still exists
- And, new game used to test (Shadowrun Dragonfall)
- still exists

Continuing to work to resolving this. 10 hours of straight dedicated time.

Objective: Isolate source, or to just get a more precise description.

Wondering if it could possibly be triggered from a sound problem? Asus is carrying on the rich tradition of including multiple programs that handle the same audio at the same time on top of windows sound controls.

Northforge
03-24-2015, 10:38 AM
Thank you everyone for your help. In the end I returned it to the store. They mentioned I'd have to pay a 5% restocking fee (that's $125) and I looked at them funny. They ran some benchmarks while stating the reasons for the fee and while doing that watched as I did the benchmark software chug periodically. So, no I didn't pay a restocking fee.

I'm back to square one though, and carefully considering my next purchase. If out of the box it can't run a 3 year old game flawlessly without overclocking, it goes right back to the store as fast as *$#%!

If anybody knows where I might acquire laptop with the following specs;

i7 4860*Q
16GB (24, 32 ok) RAM
IPS display 16:9 Full HD
980M 8GB GDDDR5 (4GB not ok)
500GB SSD (RADI0 @6Gbps)
1T HDD
Win8.1

- let me know. Seems Asus doesn't make one. :(

Special thanks to hmscott for patience and assistance.

hmscott
03-24-2015, 01:45 PM
Thank you everyone for your help. In the end I returned it to the store....
Special thanks to hmscott for patience and assistance.

Sorry it didn't work out Northforge, I hope your next laptop does the trick :)

It looks like you got into a bad batch of G751JY's, since so many others are running ok.

As I suggested before, return this one and wait a while before trying again.

There aren't many choices like the G751JY out there...

Good luck!

ROGer G551
04-01-2015, 10:29 PM
Northforge, This doesn't match up to what you're looking for exactly, but it's a BEAST of a laptop!!
And from what I can see, it's user upgradeable :)

http://www.msi.com/product/nb/GT80-2QE-Titan-SLI.html#hero-overview