PDA

View Full Version : G751JT USB Problems | change to Alienware?



z3ro-88@live.de
03-16-2015, 08:20 PM
Befor I start I need to say sorry for my bad english.

2 month ago I bought my G751JT.
Since this day I have many internet isscues. I removed all bloatware and try a complete reinstall of windows.
Nothing changed

The other Problem. My USb mouse disconntes everytime. (I removed the USB saver ****). I try 3-5 diffrent mouses.
A little touch to the cable is enough to disconnect the mous.

I write a E-Mail to Asus but they just send me ****ty drivers wich doesn't work.

My question now:
Should I send my Notebook back to amazon and buy a Alienware 17?

hmscott
03-16-2015, 08:46 PM
Befor I start I need to say sorry for my bad english.
2 month ago I bought my G751JT.
Since this day I have many internet isscues. I removed all bloatware and try a complete reinstall of windows.
Nothing changed
The other Problem. My USb mouse disconntes everytime. (I removed the USB saver ****). I try 3-5 diffrent mouses.
A little touch to the cable is enough to disconnect the mous.
I write a E-Mail to Asus but they just send me ****ty drivers wich doesn't work.
My question now:
Should I send my Notebook back to amazon and buy a Alienware 17?

z3ro-88, first, you should read the current forums at notebookreview.com for Alienware before buying a new one - everyone is jumping ship :)

It sounds like you might have a flaky connector, if jiggling the cable causes a disconnect. Is it all 4 USB ports, or just 1?

There have been problems reported with mice and the left side ports, do they work in the right side ports? All the ports are USB 3.0, so you might try putting your USB 2.0 peripherals behind a USB 2.0 hub (powered) plugged into a USB 3.0 port on the laptop.

Some people have complained about the USB ports on the left side not playing nice with some external USB storage - especially bus powered - so plug your storage in to power.

If it is just a flaky port, mechanical problem, then return it to the seller if you are still in the return period, and get a brand new replacement.

Alienware is expensive and in comparison aren't any improvement over the Asus G751JY. And, now that all new Alienware laptops have soldered CPU's/GPU's and have no upgrade path, they can't justify the extra cost at all.

Please come back and let us know how it works out :)

Some interesting Alienware threads:

RIP - Alienware 18
http://forum.notebookreview.com/threads/rip-alienware-18.768765/

My first Alienware experience with my Aw17R2
http://forum.notebookreview.com/threads/my-first-alienware-experience-with-my-aw17r2.772289/

"Official" Alienware 13/15/17 order status thread - starrk posts
http://forum.notebookreview.com/threads/official-alienware-13-15-17-order-status-thread.771207/

Dissapointed: Just received new Alienware 15: No raid 0 support?
http://forum.notebookreview.com/threads/dissapointed-just-received-new-alienware-15-no-raid-0-support.771122/

Alienware 15 - Display ghosting?
http://forum.notebookreview.com/threads/alienware-15-display-ghosting.770392/

Alienware 15 disappointing performance in BF4
http://forum.notebookreview.com/threads/alienware-15-disappointing-performance-in-bf4.771524/

Alienware M17x-R2 Buyers Remorse
http://forum.notebookreview.com/threads/alienware-m17x-r2-buyers-remorse.555362/

17 R2 - Anyone else have buyer's remorse yet?
http://forum.notebookreview.com/threads/17-r2-anyone-else-have-buyers-remorse-yet.772363/#post-9946362

Aw m18x R2 Dual 980m SLI upgrade!!
http://forum.notebookreview.com/threads/aw-m18x-r2-dual-980m-sli-upgrade.765169/

Alienware 18 and 970M SLI - About to give up
http://forum.notebookreview.com/threads/alienware-18-and-970m-sli-about-to-give-up.769965/#post-9904092

How to Overclock the Alienware 18 and Haswell CPU (or actually have it run full stock Turbo Speed)
http://forum.notebookreview.com/threads/how-to-overclock-the-alienware-18-and-haswell-cpu-or-actually-have-it-run-full-stock-turbo-speed.734696/

There are many many more, all complaining about the same things you see here in the Asus forums, plus lots more even worse stuff... no greener pasture in Dell Alienware - Land :(

Same for MSI as Asus complaints go, not as bad as Dell, but equal.

z3ro-88@live.de
03-16-2015, 09:03 PM
wow, what an fast answer :D thank u

Yes, I have this problem on all 4 USB Ports.

I wont send the Notebook back to the seller :D they need 10-20 days ... this is to much haha

Some of my friends ask me to buy a MSI GT76 or a Alienware. Same Hardware just 3 kg lighter.

I like my Asus but I hate this Problem. 1800€ and the USB Ports doesn't work.

hmscott
03-16-2015, 09:08 PM
wow, what an fast answer :D thank u
Yes, I have this problem on all 4 USB Ports.
I wont send the Notebook back to the seller :D they need 10-20 days ... this is to much haha
Some of my friends ask me to buy a MSI GT76 or a Alienware. Same Hardware just 3 kg lighter.
I like my Asus but I hate this Problem. 1800€ and the USB Ports doesn't work.

z3ro-88, that's pretty weird, all the mice you tried? I have heard of 1 or 2 "favorite" / old mice not working, but they got another one to work ok... but all the mice and all the ports??

Search around and look for reports of mice used on the G751 series here in the forums, and maybe someone reading this can post what works for them, and you can get one of those to see if it works ok in your laptop.

It's possible all 4 USB sockets are bad, but that would be very unusual. It's more likely you just have a passel of old non-working mice.

Is the seller local? Do you have a local computer shop? Maybe they can try out some more mice for you to find one that works.

You can't keep a laptop that has all 4 USB ports non-functional :)

You are going to either have to figure out if you have a bad laptop and send it in for replacement, before your return period expires!!!

Otherwise you are stuck RMA'ing it to Asus for repair.

https://vip.asus.com <= create a login, register your laptop, file a Technical Inquiry listing all the mice make/models you tried and are flaky in your USB ports, and ask Asus for help.

Don't listen to your friends jealous retorts - they just wish they had a new laptop, stick with what you want/like - and get things working.

Please come back and let us know how it works out :)

z3ro-88@live.de
03-16-2015, 09:14 PM
All USB Ports are working but not all the time.

The mous is plugged in.
after a very soft shake on the cable i hear the disconnect sound
Mouse doen's move anymore
but alle the lights on the mouse are still ON

thats weird... can't move the cursor but mouslights are still on

hmscott
03-16-2015, 09:19 PM
All USB Ports are working but not all the time.
The mous is plugged in.
after a very soft shake on the cable i hear the disconnect sound
Mouse doen's move anymore
but alle the lights on the mouse are still ON
thats weird... can't move the cursor but mouslights are still on

z3ro-88, sounds most like a bad mouse cable... rather than 4 bad USB ports...

Which make/model mouse is it?

And, oh yeah, STOP WIGGLING THE MOUSE CABLE!! ;)

A trick I have used in the past for a flaky mouse cable. Put a weight on top of the cable just in front of the bad part of the wire - something to stop the cable wiggling past that point - kind of a barrier in front of the bad part of the cable to keep it steady - so you can move around the mouse using the still good part of the cable.

z3ro-88@live.de
03-16-2015, 09:25 PM
Stop wiggling xDDDD

its a very cheep mouse... no name :D , but I try 3 diffrend typs. It would be very weird if all 3 have the same problem :D

I should buy a "good" mouse?

hmscott
03-17-2015, 10:15 PM
Stop wiggling xDDDD
its a very cheep mouse... no name :D , but I try 3 diffrend typs. It would be very weird if all 3 have the same problem :D
I should buy a "good" mouse?

z3ro, you bought a $3000 laptop, throw a box of $5 used mice at it, and decide you need a $6500 laptop because the $5 mice don't work? :)

Honestly, I walked into a new friends house once, he asked me to get a mouse, I picked a mouse out of a box of mice, the cleanest looking one - and it was bad... the next mouse was bad, finally he tells me to stop picking old broken mice out the dead mouse box, and pull a brand new one off the stack of brand new $7 mice boxes - "those damn things are dying all the time" :)

And, after I learned how to not flick the mouse cable - to the end with the connector - and started coiling the cable so that it fed nicely, my mouse cables stopped wearing out.

Do yourself a favor, and do some research on cool mice, pads, and keyboards, and get a couple to try. It's actually a lot of fun!

Actually, I moved to wireless mice as soon as the response time came down... cables just fail and get in the way ;)

http://www.razerzone.com/gaming-mice/razer-mamba

http://www.razerzone.com/gaming-mice/razer-ouroboros

http://www.razerzone.com/gaming-mouse-mats/razer-destructor-2

http://www.razerzone.com/gaming-keyboards-keypads

z3ro-88@live.de
03-20-2015, 04:04 PM
OK, here is an update :)

Since the last Windows update the USB is nearly fixxed.

It still happens but not that much. I asked my friend for a mous to try if it happens with a good mous, too.

But befor I plugged his mous in, I want to disconnect my mous with "wiggling" the cable again, but it doesn't disconnect anymore.

After 1 house of surfing the web it happend again and I nearly freaked out -.-

What is the f... problem here? Help plz :(

hmscott
03-20-2015, 04:19 PM
OK, here is an update :)

Since the last Windows update the USB is nearly fixxed.

It still happens but not that much. I asked my friend for a mous to try if it happens with a good mous, too.

But befor I plugged his mous in, I want to disconnect my mous with "wiggling" the cable again, but it doesn't disconnect anymore.

After 1 house of surfing the web it happend again and I nearly freaked out -.-

What is the f... problem here? Help plz :(

z3ro-88, from your list / sequence of events, you are still running the broken mouse?, the one that disconnects?, and it worked for an hour and then disconnected again?

Or, did you plug in your friends mouse and used it for an hour and it too disconnected?

If it was still the old mouse, try the new one :)

z3ro-88@live.de
03-21-2015, 04:47 PM
It is the new mouse :) a much better one haha
yes, about 1 hour of surfing the mouse disconnects again.
The new AND the old mouse... same problem but before the windows update it was much more bad.

Rutdas
03-21-2015, 04:57 PM
What bios are you using there was an update to the JT's bios for usb on the asus website.
http://support.asus.com/download.aspx?SLanguage=en&p=3&s=719&m=G751JT&os=&hashedid=I3zsjpO34EbUTo7s

hmscott
03-21-2015, 06:58 PM
It is the new mouse :) a much better one haha
yes, about 1 hour of surfing the mouse disconnects again.
The new AND the old mouse... same problem but before the windows update it was much more bad.

z3ro, you have done all the Windows 8.1 updates, but have you updated to all the available Windows 8.1 drivers and BIOS?

G751JT BIOS 205 was an update for USB fixes. There is now a 206 BIOS as well. Try updating to 206.

Updating drivers after you get a new laptop is important. Most of the bugs people report are fixed by the latest drivers. For the G751 there is a Realtek driver update to fix audio issues that is most important, version .7432, and there is a newer .7443 out now.

Also, you probably want to uninstall Game First III and Game Center, they really don't do anything and Game First tends to mess up network priorities while gaming. I also uninstall Splendid as it messes with color correction. There was on the G750 an Asus Gaming Mouse driver, if you have that uninstall that too, and install the make/model specific driver/app that the maker provides online.

Here is the list of places I look for updates for my G750JH; the best way to get a stable fully functioning G750/G751 is to update all the drivers / apps to the latest Windows 8.1 release.

The G750JW/JX/JH/JM/JS/JZ download areas haven't had new updates for a while, BIOS updates still happen in your model's support area, so check there from time to time.

The G750/G751/551/500/etc share the same basic hardware components; check support download areas for new hardware for newer drivers.

Asus maintains central support areas for hardware component features common to all products, those areas usually have the latest drivers after new hardware releases, sometimes there is a lag before the newer drivers show up there, so still to new product releases support downloads for the latest drivers.

Asus G751 Support / Download areas - Asus hasn't updated all the versions of these support areas, this link discusses the 3 locations were started independantly and not sync'd/updated through to the latest driver releases - check them all to be sure.
http://rog.asus.com/forum/showthread.php?55572-Asus-G751-Support-Download-areas&p=461698&viewfull=1#post461698

This G751JM/JT/JY/JL download area has the latest drivers of all the G750/G751 support download areas:

G751 Support / Download Areas - Newest - has all 4 G751 models
http://www.asus.com/Search/?SearchKey=g751

G750 Support / Download Areas - Newest - has the G750JY/JZ/JS/JM/JH models
http://www.asus.com/Search/?SearchKey=g750

G750JX - new support location, updates?
http://www.asus.com/Notebooks_Ultrabooks/ASUS_ROG_G750JX/

G750JW - new support location, updates?
http://www.asus.com/Notebooks_Ultrabooks/ASUS_ROG_G750JW/

Here are the latest Asus posted VGA drivers currently 347.25 ; it's better to get the latest from Nvidia - 347.88

Asus doesn't modify the drivers, they release the identical driver packages as Nvidia releases.
http://support.asus.com/Download.aspx?SLanguage=en&m=VGA&p=3&s=111

Notebook Audio drivers - Realtek 7443 - current confirmed to work on G751/G750, some G750 users say 7335 works best for them, if you find a newer release version that works, please let us all know which version and G750/G751 model it works on.
http://support.asus.com/Download.aspx?SLanguage=en&m=Audio&os=30

Notebook Card Reader (realtek) G750 / G751(?)
http://support.asus.com/Download.aspx?SLanguage=en&m=Card+reader&os=30

Notebook Bluetooth drivers
http://support.asus.com/Download.aspx?SLanguage=en&m=Bluetooth&p=3&ft=27&os=30

Notebook WLAN drivers (no Intel)
http://support.asus.com/Download.aspx?SLanguage=en&m=WLAN&os=3

Notebook LAN drivers
http://support.asus.com/download.aspx?SLanguage=en&p=3&s=589&m=LAN&os=&hashedid=n%2fa

KBFilter driver
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=KBFilter&hashedid=n%2fa

Asus Backtracker for Windows 8.1 download
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=Backtracker&hashedid=n%2fa

Asus Backtracker FAQ
http://www.asus.com/support/FAQ/1008640/

Asus SmartGesture
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=ASUS+Smart+Gesture&hashedid=n%2fa

Asus Touchpad
http://support.asus.com/Download.aspx?SLanguage=en&m=Touchpad&os=30

Asus ATK Package
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=ATK%20Package&hashedid=n/a

Asus GPU Tweak for Graphics Cards, currently at release 2.7.9.0 for the G750JW/JX/JH and G751JT/JY
http://support.asus.com/download.aspx?SLanguage=en&p=9&m=ASUS%20GPU%20Tweak%20for%20Graphics%20cards&hashedid=n/a

Asus GPU Tweak for Laptops, currently at release v1.0.9 for the G750JS/JM/JZ and other new ROG laptops with Optimus
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=ASUS+GPU+Tweak+for+Laptops&hashedid=n%2fa

Here are the Asus posted VGA drivers, it's better to get the latest from Nvidia - currently 347.88
http://support.asus.com/Download.aspx?SLanguage=en&m=VGA&p=3&s=111

Nvidia Drivers direct from Nvidia
http://www.geforce.com/drivers

Asus stopped updating their Intel INFUpdate support area, so go directly to Intel to get the latest chipset INF - currently 10.0.26
https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-

For the G750JH/JZ RAID and G751JY PCIE SSD, or if you have implemented RAID, the latest SetupRST.exe is currently 13.6.0.1002
https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=Intel+Rapid+Storage+Technology+%28Intel+RS T%29+RAID+Driver

Once you have done this, you and everything is working well, you can check on new driver releases every month or two and keep up to date. Watch for new laptop releases using the same hardware and add support download areas to your list of places to check for driver updates.

z3ro-88@live.de
03-24-2015, 08:42 PM
OK, all drivers are up to date.

buuuut I STILL have this problem.
And its not just the mouse. I just plugged in my smartphone for loading and the same problem happens with my smartphone again.

Its frustrating :(

someone in this forum got the same problem
http://rog.asus.com/forum/showthread.php?59381-G751J-Left-USB-problems

hmscott
03-24-2015, 09:02 PM
OK, all drivers are up to date.

buuuut I STILL have this problem.
And its not just the mouse. I just plugged in my smartphone for loading and the same problem happens with my smartphone again.

Its frustrating :(

someone in this forum got the same problem
http://rog.asus.com/forum/showthread.php?59381-G751J-Left-USB-problems

z3ro-88, from your first post you said you contact Asus and they suggested you try (?), and it didn't work. Did you continue the conversation with them to work out what the problem was?

Asus should RMA this for you and fix the problem. Now that you have had the notebook for a few months, you can't return it to the seller, but you are still in the Asus warranty.

How did you contact Asus?

https://vip.asus.com <== create a login, register your laptop, and file a Technical Inquiry.

Make sure your Technical Inquiry text is written before you start, it is a small box to edit in, and you need to include all the relevant into, like this happens on all 4 ports, you have updated the drivers, and have debugged using several devices - you need to list the name/make/model of the device - nameless mouse doesn't really count :)

If you can provide screen shots, or short video clip of the disconnects, that would help a lot.

You could even send back the nameless mouse to them with the laptop, since it is a "throwaway" so they would have an actual failing device. Even though it doesn't have any markings, that mouse along with the name/make/model of failing devices should be enough.

You probably need a motherboard replacement. Some element of the support chipset upstream from the USB connectors is failed/failing.

Please come back and let us know how the RMA works out :)