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View Full Version : Windows 8.1 reboots instead of just waking up



xdr
03-25-2015, 11:28 AM
Hey

Whenever I close my lid or press the Fn + F1 combination, the laptop goes to sleep. On waking up, the laptop reboots instead of just resume.

In the event viewer I can see a kernel-power critical error with event ID 41.

Steps done so far:
- Refreshed windows installation - no effect, same simptoms
- Used Asus Backtracker to restore everything to factory defaults - no effect, same simptoms

It used to work fine until a few days ago. No hardware or software changes were made.

Any thoughts?

mthompson18593
03-30-2015, 02:35 AM
Symptoms such as that are usually related to video drivers issues. Are you using the latest drivers from Nvidia? If so, try going to the previous version.

xdr
04-07-2015, 09:21 AM
I ended up formatting the SSD and installing a fresh windows 8.1 retail version (without any ASUS software), installed the video driver from ASUS and I still have the same issue.

I opened a case through ASUS VIP and they called me to the local service center....