PDA

View Full Version : ASUS G750JX DB71 - Extremely Dissapointed



BirdOPrey5
03-26-2015, 09:32 AM
I have had my ASUS G750JX DB71 since October of 2013 and only a few months in keys on my keyboard stopped popping back up. I replaced the first one for $15 myself... then 2 more stopped... now several more have stopped popping up. $15 a key is ridiculous so I don't want to replace one key at a time, I wanted a new keyboard.

I emailed ASUS support and they want me to send the laptop back in- but I can't do that- it's a long story but I am disabled and need this laptop- ASUS might keep it for weeks (or worse.) I repeatedly asked them if I could buy a keyboard and they say no they don't sell parts to customers.

So I found an ASUS authorized service center in New York City and after finding out the specific make/model/serial number they tell me I can't buy just a keyboard, the entire "top" piece needs to be replaced- and I say, fine... But then they say the piece is out of stock on ASUS's website with no ETA when it will be available- so even their local authorized service center can't get this piece. (The Website is private and only they can check it apparently too.)

I very much got the "You're SOL" vibe from the technician basically thinking this will never be available.

He estimated should it come available it was around $300 for the piece.

It's more than I hoped but I'd still pay it.

This was the most expensive laptop I've purchased in my adult life and I was very happy with it initially and made great reviews around the web for it- but now I deeply regret the purchase. :(

GottiBoi55
03-26-2015, 10:57 PM
Here's a replacement keyboard from Amazon (Link Below)

Laptop Keyboard for Asus G750jx (http://www.amazon.com/Keyboard-Without-Mp-12r33usj528w-0kn0-p41us12-0knb0-e600us00/dp/B00MN70O9K/ref=pd_sim_sbs_pc_3?ie=UTF8&refRID=16DY2X93Z3WM13AX082X) $120.00

BirdOPrey5
03-27-2015, 03:21 PM
Thanks... I wonder why the service rep didn't know you could buy just a keyboard. I will look into if this is legit- the estimated delivery is a month away.

BirdOPrey5
03-27-2015, 05:42 PM
I ended up ordering this instead- http://www.amazon.com/MP-12R33USJ528W-0KN0-P41US12-0KNB0-E600US00-90NB00M1-1231US0-13NB00M1P16111-1/dp/B00OK75UB8/

It's more expensive but looks easier to replace. Will follow this video- https://www.youtube.com/watch?v=qsv8Vtml-E0

I am also getting a keyboard cover to hopefully extend the life of this new keyboard. http://www.amazon.com/Transparent-Non-toxic-Silicone-Protector-17-3-inch/dp/B00LIFFBOQ/

hmscott
03-27-2015, 10:26 PM
I ended up ordering this instead- http://www.amazon.com/MP-12R33USJ528W-0KN0-P41US12-0KNB0-E600US00-90NB00M1-1231US0-13NB00M1P16111-1/dp/B00OK75UB8/

It's more expensive but looks easier to replace. Will follow this video- https://www.youtube.com/watch?v=qsv8Vtml-E0

I am also getting a keyboard cover to hopefully extend the life of this new keyboard. http://www.amazon.com/Transparent-Non-toxic-Silicone-Protector-17-3-inch/dp/B00LIFFBOQ/

Wow, $185 for what is sold by Asus for $99... the US estore has been replaced, but it doesn't have all the parts it used to have yet either... I would complain to Asus, there is an Support tab at the US eshop, tell them you need this SKU: 90NB00M1-R31US0

Replacement Keyboard for G750JH Note book?
https://rog.asus.com/forum/showthread.php?48740-Replacement-Keyboard-for-G750JH-Note-book&p=414586&viewfull=1#post414586

Replacement Keyboard Module (G750JW, U.S.)
SKU: 90NB00M1-R31US0
Your Price: $99.99
http://us.estore.asus.com/index.php?l=product_detail&p=6461

That URL brings up the US eshop, but doesn't find the replacement part it should, and replacement keyboards don't include the G750 part listed. So with the SKU you should be able to get help from the Support link to purchase from Asus:
http://us.estore.asus.com/pages/contact-us

If Asus isn't selling it directly to consumers any longer, at least do a more extensive search for a better price, there should be one closer to $99 somewhere.

http://www.asusparts.eu/Asus-90NB00M1-R31US0 <== USD $132


All the G750 top plates / keyboards are the same fit, so find the one with the right language inscribed and order.

Please come back and let us know how it works out :)

BirdOPrey5
03-27-2015, 10:37 PM
Thank you but I had a back and forth with Asus support before I posted this and was told in no uncertain terms they do not sell this piece to customers. The Asus Authorized Service center had access to a private Asus site which did have it listed but out of stock with no ETA on when they would be back in stock- so my guess is even if they do offer to sell it to me it would be out of stock.

The price wasn't really a concern... $100 or $200 I can manage... another $2000 for a new laptop was out of the question though,

I've already placed the order so there would be no point ordering from somewhere cheaper but I do appreciate the information you provided- hopefully it can help someone else as I know many people are having these keyboard issues.

hmscott
03-27-2015, 11:20 PM
Thank you but I had a back and forth with Asus support before I posted this and was told in no uncertain terms they do not sell this piece to customers. The Asus Authorized Service center had access to a private Asus site which did have it listed but out of stock with no ETA on when they would be back in stock- so my guess is even if they do offer to sell it to me it would be out of stock.

The price wasn't really a concern... $100 or $200 I can manage... another $2000 for a new laptop was out of the question though,

I've already placed the order so there would be no point ordering from somewhere cheaper but I do appreciate the information you provided- hopefully it can help someone else as I know many people are having these keyboard issues.

BirdOPrey5, it's weird, Asus for years has offered parts to consumers, not all of them of course, but there were the basics, about 15 items for the G750 series, and the G series before that.

Unfortunately the shops taking up the slack are price gouging to the tune of 2x+... except for the link I found above, but even that is about 35% higher + shipping.

As long as your in there, replacing the top panel, now would be a good time to replace all your memory with the fastest known to work in the G750/G751 series, at $299 for 4 x 8GB 2133mhz memory, that is the lowest price I have ever seen it - the 1866mhz is only $10 cheaper.

G.SKILL Ripjaws 32GB (4 x 8G) 204-Pin DDR3 SO-DIMM DDR3L 2133 Laptop Memory Model F3-2133C11Q-32GRSL
http://www.newegg.com/Product/Product.aspx?Item=N82E16820231776

G.SKILL Ripjaws 32GB (4 x 8G) 204-Pin DDR3 SO-DIMM DDR3L 1866 (PC3L 15000) Laptop Memory Model F3-1866C10Q-32GRSL
http://www.newegg.com/Product/Product.aspx?Item=N82E16820231771

+, I just noticed there is a 10% off through 3/31 for the 2133mhz memory :)
+ 10% off w/ promo code GSKILLLTTEN, ends 3/31

Please come back and let us know how it works out :)

GottiBoi55
03-28-2015, 07:03 AM
I ended up ordering this instead- http://www.amazon.com/MP-12R33USJ528W-0KN0-P41US12-0KNB0-E600US00-90NB00M1-1231US0-13NB00M1P16111-1/dp/B00OK75UB8/

It's more expensive but looks easier to replace. Will follow this video- https://www.youtube.com/watch?v=qsv8Vtml-E0

I am also getting a keyboard cover to hopefully extend the life of this new keyboard. http://www.amazon.com/Transparent-Non-toxic-Silicone-Protector-17-3-inch/dp/B00LIFFBOQ/


Here's a better option for $118 >>>>Asus G750 Keyboard (http://www.asusparts.eu/en/Asus-90NB00M2-R31US0)
For some reason Asus changed the Asus eStore site, now it's very hard to find replacement parts.
Can't find parts by NB model any more, there's many replacement keyboards, but none per NB model.
You use to able to search per Laptop model.

BirdOPrey5
03-28-2015, 09:58 AM
Here's a better option for $118 >>>>Asus G750 Keyboard (http://www.asusparts.eu/en/Asus-90NB00M2-R31US0)
For some reason Asus changed the Asus eStore site, now it's very hard to find replacement parts.
Can't find parts by NB model any more, there's many replacement keyboards, but none per NB model.
You use to able to search per Laptop model.


Appreciated as well but you can't choose the United States for delivery.

BirdOPrey5
03-28-2015, 10:01 AM
BirdOPrey5, it's weird, Asus for years has offered parts to consumers, not all of them of course, but there were the basics, about 15 items for the G750 series, and the G series before that.

Unfortunately the shops taking up the slack are price gouging to the tune of 2x+... except for the link I found above, but even that is about 35% higher + shipping.

As long as your in there, replacing the top panel, now would be a good time to replace all your memory with the fastest known to work in the G750/G751 series, at $299 for 4 x 8GB 2133mhz memory, that is the lowest price I have ever seen it - the 1866mhz is only $10 cheaper.

G.SKILL Ripjaws 32GB (4 x 8G) 204-Pin DDR3 SO-DIMM DDR3L 2133 Laptop Memory Model F3-2133C11Q-32GRSL
http://www.newegg.com/Product/Product.aspx?Item=N82E16820231776

G.SKILL Ripjaws 32GB (4 x 8G) 204-Pin DDR3 SO-DIMM DDR3L 1866 (PC3L 15000) Laptop Memory Model F3-1866C10Q-32GRSL
http://www.newegg.com/Product/Product.aspx?Item=N82E16820231771

+, I just noticed there is a 10% off through 3/31 for the 2133mhz memory :)
+ 10% off w/ promo code GSKILLLTTEN, ends 3/31

Please come back and let us know how it works out :)


Wow- that's something I need to think about... Not really doing anything I need that much RAM right now but would be nice to have. Thank you.

hmscott
03-28-2015, 10:59 AM
Wow- that's something I need to think about... Not really doing anything I need that much RAM right now but would be nice to have. Thank you.

BirdOPrey5, they do offer 2 x 8GB kits, still requires removing all other memory, but at less than 1/2 the price, if you don't need more than 16GB...

For me I run a number of VM's at once, and hit over 27GB often, I even turned pagefile back on just to be safe. You never know what you may want to run a year or two from now.

If you think you will ever want more than 16GB, you will want to get the 4x8GB kit to start - it isn't good to mix non-matched SODIMM's - 2 2x8GB kits aren't guaranteed to match.

G.SKILL Ripjaws Series 16GB (2 x 8G) 204-Pin DDR3 SO-DIMM DDR3L 2133 (PC3L 17000) Laptop Memory Model F3-2133C11D-16GRSL
http://www.newegg.com/Product/Product.aspx?Item=N82E16820231760

G.SKILL Ripjaws Series 16GB (2 x 8G) 204-Pin DDR3 SO-DIMM DDR3 1866 (PC3 14900) Laptop Memory Model F3-1866C10D-16GRSL
http://www.newegg.com/Product/Product.aspx?Item=9SIA0AJ2RM5328

+ 10% off w/ promo code GSKILLLTTEN, ends 3/31 for the 2133mhz memory

GottiBoi55
03-28-2015, 02:21 PM
Appreciated as well but you can't choose the United States for delivery.

Now that's a shame!
Why sell a US/English style keyboard, if not able to ship to the US?
Plus why give you the option to change at top from EUR to USD?

Good luck my friend.

BirdOPrey5
04-10-2015, 10:37 AM
I ended up ordering this instead- http://www.amazon.com/MP-12R33USJ528W-0KN0-P41US12-0KNB0-E600US00-90NB00M1-1231US0-13NB00M1P16111-1/dp/B00OK75UB8/

It's more expensive but looks easier to replace. Will follow this video- https://www.youtube.com/watch?v=qsv8Vtml-E0

I am also getting a keyboard cover to hopefully extend the life of this new keyboard. http://www.amazon.com/Transparent-Non-toxic-Silicone-Protector-17-3-inch/dp/B00LIFFBOQ/


Well the new keyboard/top piece came in earlier this week and I was able to swap it out- it is working well! The computer is like new again! This time I have a silicon cover over the keyboard, hopefully keeping it clean will extend its life.

I did not increase the memory at this time- I did note all 4 slots are already filled so I guess 4GB each.

Wanted to thank GottiBoi55 for pointing me towards Amazon- I checked eBay but hadn't thought about Amazon for this part.

Also want to thank the ASUS authorized repair center in NYC for completely changing their story about being able to do the replacement same day and instead quoting 3 to 5 days to give me the reason to do it myself- it's been a long time since I did a laptop keyboard replacement, glad I still had it in me.

GottiBoi55
04-11-2015, 02:56 AM
You are welcome my friend, I'm glad you worked it all out and now back in the game.

jackjiang
10-30-2015, 10:56 AM
I find this keyboard

http://www.amazon.co.uk/dp/B0147Y2ZI4 90.00

BirdOPrey5
10-30-2015, 11:03 AM
Good luck with that, it looked like it would be a lot more complicated to remove the keyboard from the whole piece- for me the extra cost of replacing the whole top piece seemed well worth it for not dealing with the extra complication.