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View Full Version : Hardware problem I guess



freezeex
10-04-2010, 01:46 AM
Here is a video of how it happened.
link:
http://www.youtube.com/watch?v=mQF0c2MvNLg (http://www.youtube.com/watch?v=mQF0c2MvNLg)
Not sure what my problem is.
My laptop is a 2 months old asus G73jh.
Sometime when I put pressure on my laptop, my computer goes blue screen or crash.
Sometime it would even go blue screen of death.
I send my laptop to bestbuy geek squad but then they said all the hardware tests passed and it software problem (such as virus).
You can see how the text is blinking an how it stop after I press my laptop.
The crash/bluescreen only happens on random time.
The crashs could be happening because of the heat but not enough to over heat the computer.
Here the blue screen that I get : http://img695.imageshack.us/img695/3843/69347956.jpg

bobj151
10-04-2010, 03:37 AM
http://technet.microsoft.com/en-us/library/cc957625.aspx

Brian@ASUS
10-04-2010, 06:51 PM
bob your link does not work

Brian@ASUS
10-04-2010, 06:56 PM
so you only get these issues when you put pressure on the notebook? primarily the palmrest? if youre getting BSOD randomly, it could be bad memory.

freezeex
10-06-2010, 04:26 AM
Is it possible to have a bad memory in a new purchase laptop?
If so, is there anyway to test it out?

jeprira
10-06-2010, 12:52 PM
Yes. It is possible.
It can be bad memory. It can be memory badly installed.
There are many programs out there, including one in Windows 7.

Start here, but there are plenty of alternatives.
http://www.tomstricks.com/how-to-test-your-ram-or-memory-with-windows-memory-diagnostic-tool-in-windows-7/

freezeex
10-07-2010, 05:37 AM
I just ran a test on my memory and it didn't have any error message poped up.

Brian@ASUS
10-07-2010, 06:01 AM
when did you get this notebook? can you just return it to the store and swap it for another one? it could just be a defective unit.

you can also try mem test, http://www.memtest.org/

but ive ran into situations where even memtest passes and it was still a result of the memory being the issue.

freezeex
10-07-2010, 06:08 AM
so you only get these issues when you put pressure on the notebook? primarily the palmrest? if youre getting BSOD randomly, it could be bad memory.
Ya, sorry for not answering the question. I totally forgot about it.
Yes. i get these issues when I put pressure on my notebook / laptop, which cause all the crushes and stuff.

xeromist
10-07-2010, 03:41 PM
Sounds like a defect to me. Can you take it to the vendor (bestbuy?) and show them that resting your hands causes a crash?

freezeex
10-09-2010, 04:10 AM
I did bring it to bestbuy. But I didn't show them how it crash when rest I res my plam on it. It start at random time, I just can't control it. For now, its fine when I put some pressure. but I know its going to happen again.

freezeex
10-21-2010, 12:26 PM
Since the problem is still not solved, should I just contact the ASUS for an repair?
Its 3 month old now so I think there is still a factory warranty right?

Pyro411
10-21-2010, 01:59 PM
Freezeex yes you have Factory warranty.

see http://www.asusrog.com/forums/showthread.php?529-ASUS-Republic-of-gamers-Notebook-Warranty-amp-RMA for contact details on getting your RMA processed, you may have to go through the tech support routine before they hand you a RMA number but no big problems there since it sounds like the pressure is revealing a hardware defect with your motherboard... be it a short circuit from something pressing on it or components losing contact due to a solder joint I couldn't tell ya off hand.

freezeex
10-24-2010, 04:57 AM
I just realize that the heat is also a part of a matter.
but, thx I will fill up the RMA form and see how it goes