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View Full Version : Brand new G551 keyboard key popped off



mjr001
05-04-2015, 09:37 AM
I've had this 1000 laptop for only 2 days but while cleaning the laptop with a soft cloth last night one of the keys detached from the butterfly attachment. This took me nearly an hour to work out how to put it back on again.

Is this a common problem with this type of keyboard, anyone else had the same problems at all, would it be worth messaging the retailer telling them in case it falls off again and has to go back under warranty

Clintlgm
05-04-2015, 01:41 PM
There is a video that shows you how the keys are removed and replaced on this website http://www.replacementlaptopkeys.com/?gclid=CLmz1qPnwL0CFecWMgodVWcAmQ Be sure to watch the Video on how to replace key on there site.
Your key was probably a factory defect however it wouldn't be practical to sent to repair for such a simple fix. These are 3 part replacement parts the only way this fix won't work is if the metal tabs on the main keyboard frame are broken if only bent carefully bend them back into place it one of them brakes RMA as the whole keyboard will have to be replaced.