PDA

View Full Version : G750JM problems.



ConnerDavis
05-09-2015, 04:11 AM
About a week and a half ago I was carrying my backpack to my car with my laptop in it, and it slipped down my arm and fell about a foot to the ground. Since then, it's been acting very strange. The GeForce experience thing that came with it kept switching between not recognizing my graphics card and recognizing it as a 860M but claiming it couldn't optimize games for it. Also which games will and won't launch keep changing, ranging from just the saints row games to any 3D games at all. A few days ago stuff finally stopped changing, and now no 3D games (apart from minecraft) will launch, most 2D games run at a low FPS, and the cooling fans are on max all the time. What can I do to fix this? Will I have to send it back for repairs?

hmscott
05-09-2015, 04:21 AM
About a week and a half ago I was carrying my backpack to my car with my laptop in it, and it slipped down my arm and fell about a foot to the ground. Since then, it's been acting very strange. The GeForce experience thing that came with it kept switching between not recognizing my graphics card and recognizing it as a 860M but claiming it couldn't optimize games for it. Also which games will and won't launch keep changing, ranging from just the saints row games to any 3D games at all. A few days ago stuff finally stopped changing, and now no 3D games (apart from minecraft) will launch, most 2D games run at a low FPS, and the cooling fans are on max all the time. What can I do to fix this? Will I have to send it back for repairs?

ConnerDavis, yes, RMA it to Asus for repair. Asus will likely find the MXM card / cable loose and fix it for you. It may require a card replacement.

This shouldn't have happened, the card / cable should be affixed firmly in place, so jostling it shouldn't have allowed them to break free.

https://vip.asus.com <== create a login, register your laptop, file a Technical Inquiry telling them of the flaky Nvidia GPU behavior, request a repair RMA.

Please come back and let us know how it works out :)