View Full Version : Dual Ram not working!

05-19-2015, 07:19 PM
Hi there guys, this is my first post and I do not know much about forums but I hope you can help me out.

My laptop is a G550-jk and it has 8gb of RAM. I decide to upgrade it by buying a new 8gb stick with the same specs as the one it has to avoid incompatibility and speed mismatches. I installed the new RAM and the laptop booted fine, but after a while it started giving BSOD's and staying in this loop while booting up. Removed the new RAM and the computer works fine. Removed the original RAM and installed the new RAM and it works smoothly even while switching it between slots. The only problem seems to be when they are both installed. I contacted ASUS tech support and they tell me it is the memory controller. I bought the laptop on October last year and this is the first time I try to do an upgrade on it, don't yet know how anything can be faulty. You guys have any tips or ideas on a fix?

05-20-2015, 10:17 PM
if you have warranty, you might want to give the laptop to ASUS to fix.