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bartvangils
06-10-2015, 07:16 AM
Hey co-RoG fans!

So today my laptop is going to RMA due high temps, wifi card and screen not working correctly. I am pretty worried that I will recieve a different used laptop, does anyone here know what the chance is that you will recieve a refurbished model? And is there a way to decline this if it happends? I have a very good experience with my own G751 apart from the temps and other issues, I would like to get it repaired or a new model but I am not sure how that progress works, anyone here who had any RMA experience with their G751? Thanks!

Edweird
06-10-2015, 07:40 AM
I had mine RMA'd because of a failed BIOS update, they just swapped the motherboard. Got better temps but otherwise you couldn't tell the difference from the outside, no external damage. It all depends on who your local ASUS warranty service are. Mine wasn't an ASUS service center but an affilliate computer company.

Other users have not been as lucky. Many report visible damage. The best to go about this is take a few photos and tag them with a date somehow, in clear daylight to have something if you need to appeal. They would have to tear the thing apart to get to the screen, so ... I wish you good luck.

Asoryu
06-10-2015, 12:01 PM
Hey co-RoG fans!

So today my laptop is going to RMA due high temps, wifi card and screen not working correctly. I am pretty worried that I will recieve a different used laptop, does anyone here know what the chance is that you will recieve a refurbished model? And is there a way to decline this if it happends? I have a very good experience with my own G751 apart from the temps and other issues, I would like to get it repaired or a new model but I am not sure how that progress works, anyone here who had any RMA experience with their G751? Thanks!

Take photos of everything, the computer inside and out the screen on, off, the box it goes out in inside the box that you ship it in how you pack it.

I sent mine out so overpacked it could have survived an explosion. They serviced it and left their watch on and scratched my keyboard bezel and the outside of the computer. I've been told they are going to issue a claim but that's the last I heard. Tired AF of trying to get ASUS to honor their warranty and get this damage replaced.

Clintlgm
06-10-2015, 12:27 PM
If you RMA is here in the states they will fix your notebook not replace it with another repaired one.
PM cl-albert he can help dealing with the repair station. Its always good to have someone from Asus helping you though this process.

bartvangils
06-10-2015, 01:50 PM
Thanks for the replies, really appreciate it :)

I packed my laptop in the original box, this original box is in a bigger box with blankets so I doubt it will cause any damage.
Also the laptop is in the original "sleeve"as when I bought it so if shouldnt be able to scratch at all. I dont think I need help from Cl-Albert yet, I was just wondering about the experience so far from you guys. Its going to be repaired by a company in the Netherlands, hope they have some real good professionals who can fix the problem :)

Clintlgm
06-10-2015, 02:38 PM
If I were you I would make contact with the cl- Rep there in Norway!! cl- = Customer Loyalty they are actual Asus Employees they can help make sure your notebook actually gets fixed with out further damages.

Using your original shipping box is not a good thing as you will probably never see it again. They warn against this in the RMA information.

Edweird
06-10-2015, 02:47 PM
I would keep in touch with Albert regardless of whether you need help or not.

On the other hand, I packed my G751 in everything original that it had - sleeves, nylon, cardboard - as if I just bought it 5 minutes ago. It came back the exact same way, as if nothing was done to it. I doubt this would happen with an actual ASUS service center as opposed to an affiliate service center such as the one I used.

kingkaann
06-10-2015, 10:36 PM
i had a bricked bios they swapped the motherboard no visible damage to my laptop at all..but one thing for sure dont send your laptop with the original package..they will not give it back to you..they will ship it to you with some random ****ty box. so dont send it with the original box

Asoryu
06-11-2015, 01:01 AM
i had a bricked bios they swapped the motherboard no visible damage to my laptop at all..but one thing for sure dont send your laptop with the original package..they will not give it back to you..they will ship it to you with some random ****ty box. so dont send it with the original box

This was the exact experience that I had too, now I don't have my original box either.

bartvangils
06-11-2015, 09:14 PM
Too late haha, well I hope it wont cause trouble that I dont have the original box except from how cool it looks.
They got the laptop today, hope they fix all my three problems since I cant miss my laptop for another repair period.
So far I really like the service that the laptop is being picked-up and that the Asus RMA status is really useful.
Thanks again for your replies!

beststevie
06-12-2015, 09:46 AM
Hi,

my experience was not the best:

http://rog.asus.com/forum/showthread.php?62333-Asus-RMA-experience

But I had luck to get it in a good condition back from the 2nd RMA.

I think many kinds of failure are solved by changing the mainboard without spending too much time in analysis. It might be the cheapest
solution to introduce someone in taking a screwdriver and opening the notebook and changing the board than spending to much money in
trainings for their technicians.

It took me altogether 6 weeks waiting for repair within half a year. That's not satisfiying at all, guys. No excuse, no bonus. No warranty prolongation.


best regards

steve

bartvangils
06-18-2015, 10:40 AM
Seems that the CPU fan and the "normal" fan is both broken, pretty weird that a fan can break and even on two different places...
I also have the issue that sometimes when I boot my screen is black or that my wifi-card is disabled and unable to connect to any network, they said that this is not a hardware failure so I am curious if they can fix that. Support so far is really good, I like the Asus support chat within 5 minutes you know the state of your laptop. so far a big +1 for Asus support but I am abit dissapointed that both fans are already broken after a half year... at the end of all its a expensive laptop

bartvangils
07-09-2015, 05:38 PM
Got the laptop back since 3 weeks and for two weeks the problems seemed to be fixed, now 3 weeks later the CPU is 90+ degree celcius again...
I am wondering if i am just overreacting or is 90+ degree celcius way too much? Whats the average temperatures you guys get with your G751?
I am not sure if I should send it back again... after all its 3 weeks without a notebook and I actually hoped Asus would fix the issue for good...
Thanks for the previous answers btw, it really helped!

kingkaann
07-09-2015, 06:27 PM
Got the laptop back since 3 weeks and for two weeks the problems seemed to be fixed, now 3 weeks later the CPU is 90+ degree celcius again...
I am wondering if i am just overreacting or is 90+ degree celcius way too much? Whats the average temperatures you guys get with your G751?
I am not sure if I should send it back again... after all its 3 weeks without a notebook and I actually hoped Asus would fix the issue for good...
Thanks for the previous answers btw, it really helped!

bro i got my laptop back from rma again too new motherboard new cpu gpu..and cpu is over 95c..you have to understand haswell runs super hot..no fixing that. :/

Evil Hotdog
07-10-2015, 03:19 PM
I think the high temps are bull****, I overclocked the CPU and GPU on my G751JY, never got temperatures above 73c, even when running high demanding games like GTA V.
I would go to the store where you got it and demand a new one or another model. I had a HP laptop once where the temps would go up to 98c, it broke 1 week after the warranty expired, you don't want this to happen.
Anyway, I did RMA my G751JY to replace the screen, which had terrible bleeding and image retention. I packed the laptop so it could survive the next ice age, when i got it back, they didn't bother using the same packaging, no they just sent it back in the original box, full with scratches.
The replaced screen is ok, still some light bleeding tho, but I can live with that. But they had to format the C drive for some reason (I asked them to not do this, but hey, I am just a customer i guess), luckilly I had my steam library on the D drive.
All I can say is, don't do RMA unless its you last option, they will probably **** something up.

bartvangils
07-11-2015, 06:42 PM
Wow, you have exactly the same experience as me with the packaging, pretty awful isnt it? Like you hope they take care of the laptop like you do, but they dont... Laptop is 93 degree celcius atm... I agree haswell is running hot, but it was around 70 degree celcius 2 weeks ago and now its at 93, that makes no sense to me. I had contact with Asus yesterday and I got told to update my bios, did that but it was not fixed... Afterall its a VERY expensive laptop and I just cant afford it to lose it for a few more weeks... Gonna see monday what they can do for me, might want to bring it back to the store but I want to give Asus another chance since its my favourite brand and I hope they wont f"ck up this time. Thanks for your answers btw, OCing your CPU and GPU and still being able to have your system cool? Thats awesome, how far did you get the cpu?

Evil Hotdog
07-21-2015, 04:53 PM
Wow, you have exactly the same experience as me with the packaging, pretty awful isnt it? Like you hope they take care of the laptop like you do, but they dont... Laptop is 93 degree celcius atm... I agree haswell is running hot, but it was around 70 degree celcius 2 weeks ago and now its at 93, that makes no sense to me. I had contact with Asus yesterday and I got told to update my bios, did that but it was not fixed... Afterall its a VERY expensive laptop and I just cant afford it to lose it for a few more weeks... Gonna see monday what they can do for me, might want to bring it back to the store but I want to give Asus another chance since its my favourite brand and I hope they wont f"ck up this time. Thanks for your answers btw, OCing your CPU and GPU and still being able to have your system cool? Thats awesome, how far did you get the cpu?

Hey, sorry it took so long to answer.
About OC'ing the cpu: I got all four cores to run at 3.5 ghz, with a maximum of 3.7ghz for a single core.
BIOS version 202.
dynamic CPU voltage offset: -50mhz.
Proccessor cage voltage offset: -50mhz.
idle temps: 40-45C.
max temp with heavy usage: around 75C.
Only had one blue screen so far, but don't know if its because of the Oc'ing. Been using the OC for about 4 months now.
GPU overclocking depends on the game, if there are visual artifact etc.... max GPU temp: 68C.

It actually surprises me that there are more people with temp problems, because mine runs really cool so far.
Maybe it depends on the model per country?
I hope you got yours fixed and running well soon.

by the way, did you sent it to holland for RMA? Looking at your name I assume you're Dutch or from Belgium.

bartvangils
07-22-2015, 02:57 PM
Ye I am Dutch, Asus has some company here who "fixes"or well are supposed to fix the laptops.
Thats a pretty heavy OC, I bet if i would OC my laptop ( Never did ) It would go far above 100.
The laptop keeps getting warmer, 96 degree celcius now, I can send it back to Asus again.

FitnessRegiment
07-22-2015, 03:38 PM
I'm going to RMA in Scotland UK in 2 months :( I have to live 2 months with this red line now because I am on holiday.

bartvangils
08-31-2015, 05:10 PM
New chapter on the laptop struggle, I got my laptop to the shop where I bought it because the temps were getting 97 degree celcius with the CPU throttling like mad. After 2 weeks I got the message that they stresstested the laptop and found out that the CPU is not reaching the factory max temperature. I asked the shop how high that maximum temperature is, but I didnt get an answer. Is there anyone here who knows that? I saw on the Intel website that its 100 degree celcius, but I strongly doubt that, because otherwise it wont throttle o0. I made a new request at the shop and I hope they can finaly find a fix for this issue, I dont want to send it another time, 2 times is enough in my opinion...

aeolisio
08-31-2015, 07:45 PM
New chapter on the laptop struggle, I got my laptop to the shop where I bought it because the temps were getting 97 degree celcius with the CPU throttling like mad. After 2 weeks I got the message that they stresstested the laptop and found out that the CPU is not reaching the factory max temperature. I asked the shop how high that maximum temperature is, but I didnt get an answer. Is there anyone here who knows that? I saw on the Intel website that its 100 degree celcius, but I strongly doubt that, because otherwise it wont throttle o0. I made a new request at the shop and I hope they can finaly find a fix for this issue, I dont want to send it another time, 2 times is enough in my opinion...

yes it is 100 or 105 depending on which chip you have.
the 4860 and 4870 hover in that 90+ range with high enough ambient and under full load. i havent had a 4710 or 4720 anywhere near 90.

AQUASTEVAE
10-11-2015, 10:25 PM
agreed. my 4710 never goes above 83c. and it only gets that high when i stress test it, or run a hardcore benchmark. bart you need to learn the art of anger. asus was giving me crap when i needed to rma my g751jy, didn't want to do anything for me. so i finally had it, and unleashed on them, really went russle crow on them, and only then did they start to listen and do what i needed.