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View Full Version : Blue screen on the G74Sx



greg014
12-05-2011, 01:06 AM
hello i am a new ROG member and i am currently getting a lot of blue screens and dont know why. ive been searching on the internet and on this site and only found that it might be overheating but when i run a temp. i only get up to 64C and thats not high enough. so i was wondering if its a mother board problem cuz i read this: http://www.asusrog.com/forums/showthread.php?5859-G74SX-keeps-crashing-when-I-play-games-on-it/page4

and the person said he brought it to geek squad and said they replaced the mother board.

or if any one knows how to fix it before i go to best buy plz send a post by the end of this week thank you

BrodyBoy
12-05-2011, 01:08 AM
First of all.....don't count on the geek squad for any help.

Can you explain the situations when this happens? Is it when you're using particular programs?

The Nemesis
12-05-2011, 01:11 AM
When are you getting the blue screens? Have you updated any of the drivers?

JRd1st
12-05-2011, 01:13 AM
Blue dcrens are caused by bad RAM more often than not in my experience. But you could try to reseat your ram sticks.

dstrakele
12-05-2011, 01:19 AM
We'll need some more information, greg014. What are you doing when the BSOD occurs on your G74SX? Playing a specific game? Playing youtube videos or a movie? Browsing the web? The more detail you can provide, the better.

If these BSOD's are recent phenomena, try using Windows System Restore to restore your system to an earlier time before they were experienced.

What Antivirus, AntiMalware, and Firewall software have you installed to your system?

What applications have you installed to your laptop. What Browser do you use?

Have you installed an SSD or upgraded the RAM on your system?

The Bug Check Code of the BSOD(s) may point us in some troubleshooting direction. See http://www.asusrog.com/forums/showthread.php?6557-G73JH-BST7-BSOD&p=47794&viewfull=1#post47794 for instructions on how to filter the System Event Log for the BugCheck source events.

System Event Log Errors and Warnings that occur prior (check back an hour or two) to the BugCheck events may provide additional troubleshooting information.

greg014
12-05-2011, 01:21 AM
ok first. doesnt matter what progra i use. its like a 15-30 min window of how long it will take to go into blue screen. like if i play WoW it goes into BS faster and when i just leave the laptop on and walk away for a little bit it will be in a blue screen OR it wont have any icons or windows bar on the desktop screen. Second. i updated all my drivers. window update says my PC is up to date and asus live update says i dont have any to install.

and how do i restart my ram.?

edit: and thanks for replying so fast.

greg014
12-05-2011, 01:24 AM
We'll need some more information, greg014. What are you doing when the BSOD occurs on your G74SX? Playing a specific game? Playing youtube videos or a movie? Browsing the web? The more detail you can provide, the better.

If these BSOD's are recent phenomena, try using Windows System Restore to restore your system to an earlier time before they were experienced.

What Antivirus, AntiMalware, and Firewall software have you installed to your system?

What applications have you installed to your laptop. What Browser do you use?

Have you installed an SSD or upgraded the RAM on your system?

The Bug Check Code of the BSOD(s) may point us in some troubleshooting direction. See http://www.asusrog.com/forums/showthread.php?6557-G73JH-BST7-BSOD&p=47794&viewfull=1#post47794 for instructions on how to filter the System Event Log for the BugCheck source events.

System Event Log Errors and Warnings that occur prior (check back an hour or two) to the BugCheck events may provide additional troubleshooting information.

If these BSOD's are recent phenomena, try using Windows System Restore to restore your system to an earlier time before they were experienced.

already did that yesterday. and now it just prolonged the BSOD.

i have titanium from bestbuy. i have, when this first started, leatrix latency fix (unistalled it), auslogic disk defrag, steam, and thats about it all the other programs i had on before the BSOD started never put me in a BSOD.

no SSD and i only have the stock 8GB ddr3 ram.

greg014
12-05-2011, 01:32 AM
yep just got a BSOD while i was reading some posts on this forum... should i just unistall all the games and other programs i have?

dstrakele
12-05-2011, 01:47 AM
Get the BSOD bug check code(s) from the BugCheck event(s) in the System Event Log.

greg014
12-05-2011, 01:56 AM
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 12/4/2011 2:47:18 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Owner-PC
Description:
The description for Event ID 41 from source Microsoft-Windows-Kernel-Power cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

0
6
1
5
luafv
7/13/2009 5:26:13 PM

The message id for the desired message could not be found

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-FilterManager" Guid="{F3C5E28E-63F6-49C7-A204-E48A1BC4B09D}" />
<EventID>6</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2011-12-04T08:47:20.902021800Z" />
<EventRecordID>21447</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="340" />
<Channel>System</Channel>
<Computer>Owner-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="FinalStatus">0x0</Data>
<Data Name="DeviceVersionMajor">6</Data>
<Data Name="DeviceVersionMinor">1</Data>
<Data Name="DeviceNameLength">5</Data>
<Data Name="DeviceName">luafv</Data>
<Data Name="DeviceTime">2009-07-13T17:26:13.000000000Z</Data>
</EventData>
</Event>

dstrakele
12-05-2011, 02:00 AM
That event has "Source: Microsoft-Windows-Kernel-Power". You want the event with "Source: BugCheck". If you can't find it, filter the System Event Log for it as I discussed previously.

greg014
12-05-2011, 02:06 AM
Get the BSOD bug check code(s) from the BugCheck event(s) in the System Event Log.

there is none. the thing i have just posted was a critical error that is repeated itself a lot.

http://img231.imageshack.us/img231/6376/nobugcheck.png (http://imageshack.us/photo/my-images/231/nobugcheck.png/)

Uploaded with ImageShack.us (http://imageshack.us)

greg014
12-05-2011, 02:55 AM
i downloaded RAM def 26XT and now i havent gotten a BSOD in a hour now.

JRd1st
12-05-2011, 06:06 AM
i downloaded RAM def 26XT and now i havent gotten a BSOD in a hour now.


What IS that?

greg014
12-05-2011, 03:22 PM
nvm mind i still have the blue screen problem. that RAM def 26XT didnt work i uninstalled it.

JRd1st
12-05-2011, 03:52 PM
Make a memtest86 cd and run it to test your ram. Google it for the link and more info. :)

greg014
12-05-2011, 03:59 PM
ok will do that at 11 00 central time. would it possibly be anything other than ram?

JRd1st
12-05-2011, 04:08 PM
Sure, it could be a driver or another hardware issue. See if you can find a clue in the event logs.

greg014
12-05-2011, 05:14 PM
i dont have any discs to burn and ive been asking around the dorm. so is there another process to do?

dstrakele
12-05-2011, 06:22 PM
Are you able to get any info from Errors and Warnings in the System and Application Event Logs of Event Viewer for the recent BSOD's? Do look at the System Event Log directly and not at the Summary of Administrative Events.

Alternatively, reproduce the BSOD and take a picture of the screen with your cell phone camera and post it here.