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miragetetra
12-12-2011, 01:22 AM
So I recently bought an G74SX-1ATY and one of that first things I noticed is that the screen lacked vibrancy. The best way I can describe it is, it looks smokey, as if I were looking at the monitor in a room filled with smoke. The only way around this, that I've been able to come up is tilt the monitor exactly 30 degrees away from my eyes. If my head moves even slightly, the screen looks "smokey" again. (meaning the screen only looks normal if you look at it in one specific direction).

I figured maybe my graphics drivers weren't properly tuned, so I updated everything, all drivers, even upgraded to windows 7 ultimate and used a THX screen calibrator to calibrate the color, contrast, ect. but it still does has the same issue.

right now, my first generation HP netbook has a better viewing angle than this machine and I'm not even sure if this is the way it's suppose to be or is this defected. I'd really hate to think this is intentional

Here are the specs on the screen, that I could find:

1600 X 900 (900p)
60z

Any help would be greatly appreciated

BrodyBoy
12-12-2011, 02:14 AM
Unfortuntely, you're seeing the disadvantage of some LED displays as compared to the older LCD in your HP laptop. I also have an Asus laptop with a 1600x900 display, and the viewing angles are poor. In certain situations, it can have that washed out look that you describe. Since this is a physical limitation of the display panel, you can't really "fix" it. You can diminish it a bit by adjusting brightness and contrast, but that's about it.

The Full HD display panel used in some other G74 configurations is not nearly as "angled limited." In fact, it's a really nice display that compares to the older LCDs in brightness and viewing angles, with better clarity. My Asus with the 1600x900 display is about a year old, and I would have hoped they improved these panels in newer generation notebooks.....but from your description, it sounds like they haven't.

If it REALLY bothers you and you can't tweak it into acceptability, you might want to consider returning that model and getting one with a FULL HD display. I've gotten used to it in my N73, but honestly, the 1920x1020 display in the G74 is much better.

JRd1st
12-12-2011, 04:37 AM
Ay-soos is not doing its reputation any favors with all these oddball models, some with inferior characteristics.

380mcn
12-12-2011, 04:39 PM
g74 user here: the colors of the full hd model are awesome! too much indeed!

miragetetra
12-12-2011, 06:00 PM
So my only options are to A) attach an external monitor B) perform some surgery and put in a 1920x1080 monitor C) live with it.

A) negates the reason I bought a Laptop in the first place
B) voids my warranty
C) Is a tough pill to swallow considering I paid a reasonable amount for it.

I bought it from newegg and they have a Computer Replacement Only Return Policy which means they won't refund it but replace it within the next 30 days if it has a manufacture defect. Since I'm certain Asus doesn't consider this a defect and seriously doubt they would refund me. I guess my only option is ebay. :-/

I guess the moral of the story here is if the specs look too good to be true, they probably are :-/

BrodyBoy
12-12-2011, 08:52 PM
I bought it from newegg and they have a Computer Replacement Only Return Policy which means they won't refund it but replace it within the next 30 days if it has a manufacture defect. Since I'm certain Asus doesn't consider this a defect and seriously doubt they would refund me. I guess my only option is ebay. :-/
I have found Newegg returns to be very reasonable....call and talk to an actual person and see if they will upgrade your purchase. Not a refund, not a direct a replacement, but an upgrade to a Full HD model. Plead ignorance about the specs....

miragetetra
12-12-2011, 10:34 PM
I have found Newegg returns to be very reasonable....call and talk to an actual person and see if they will upgrade your purchase. Not a refund, not a direct a replacement, but an upgrade to a Full HD model. Plead ignorance about the specs....

Actually that's not a bad idea. Unfortunately the next model up from mine cost $700 more however there is the G73sw-XN2 and it's only $200 more. I would be be "downgrading" from the Nvida gtx 560m (128-bit) to a 460m (192-bit) and I would lose a 500gb HD but I would get the full HD monitor.

As it stands neither model has a hardware raid controller so the lose of a 500gb HD isn't that big of a deal breaker; and I don't think there is a big (noticable) difference between the 560 and 460 so overall it would be an acceptable compromise.

Does anyone have any experience in working with newegg in these matters? possibly a similar situation? I think i'll try talking to them tonight or tomorrow

BrodyBoy
12-12-2011, 11:46 PM
PM sent....

fostert
12-13-2011, 12:48 AM
I've never heard of a laptop screen that looks "foggy" or "smokey" as you describe. Even an el cheapo older screen should not look like that unless you are very discerning indeed! Are you certain you don't have a physical problem wit the screen itself? I can't believe that even in the cheaper BB models of the G74 they'd dump a screen into it that looks foggy...

If you're stuck with the notebook in the end, then B is a very good option. Check out http://www.screentekinc.com/Chi_Mei-N173HGE-L11.shtml

miragetetra
12-13-2011, 10:52 PM
Heya all, I just wanted to update. I talked to newegg and they really came through. Getting a store credit on the machine, and "upgrading" to the G73sw when everything gets processed. Big thanks to Brody for giving me some sound advice and to everyone to gave their input here. I'll update more when the new machine comes in

BrodyBoy
12-13-2011, 11:04 PM
I've never heard of a laptop screen that looks "foggy" or "smokey" as you describe. Even an el cheapo older screen should not look like that unless you are very discerning indeed! Are you certain you don't have a physical problem wit the screen itself? I can't believe that even in the cheaper BB models of the G74 they'd dump a screen into it that looks foggy...l (http://www.screentekinc.com/Chi_Mei-N173HGE-L11.shtml)
Those descriptors don't really capture the effect.....but the 1600x900 display panels Asus uses (at least the ones I've seen) really are that bad. Very poor viewing angles, horizontally and vertically. Frankly, they suck compared to the G74's Full HD panel.

His description is completely consistent with what I've seen of those panels. I'm just really disappointed to hear that Asus is still using them in their newer models.....


@ miragetetra: Would you mind looking in Device Manager and reporting back the hardware_ID for that panel? (You just expand the Monitor entry, double-click on "Generic PnP monitor" and then under the Details tab, select "Hardware ids."

miragetetra
12-14-2011, 12:14 AM
True, I believe the better description of the effect is "washed out" and I wish I were exaggerating about it.

I showed it to a friend recently who isn't very tech savvy and the first thing he said was "what's wrong with your screen? why does it look like that?" so I know for sure that it's not just me.

The hardware ID is MONITOR\AUO139e

miragetetra
12-25-2011, 09:22 AM
So updating on this situation. I finally got a replacement and I must say it's everything I hoped for and more. I paid an extra $200 but it was well worth it. Full HD screen, 192-bit 560m, 16gb of ram and I added an SSD. This thing is insane awesome!

New screen hardware Id is MONITOR\CMO1726 it's a Chi mei LED

no issues what so ever. So incredibly sharp and vivid. World away from the G74SX-1aty (best buy model renamed)

JRd1st
12-25-2011, 12:09 PM
So updating on this situation. I finally got a replacement and I must say it's everything I hoped for and more. I paid an extra $200 but it was well worth it. Full HD screen, 192-bit 560m, 16gb of ram and I added an SSD. This thing is insane awesome!

New screen hardware Id is MONITOR\CMO1726 it's a Chi mei LED

no issues what so ever. So incredibly sharp and vivid. World away from the G74SX-1aty (best buy model renamed)

Awesome news! :D