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xxTAKIxx
12-12-2011, 02:44 AM
purchased a new G74SX a little over a month ago, sent out the ASUS Accidental Damage Warranty (ADW) registration card a little over 2 weeks ago.

last week, that very letter was returned due to unknown address. i doubled check the address and to make sure i made no mistake on the envelope.

emailed aps_support@asus.com regarding this issue since last Thursday, but hasn't gotten a reply yet.

did anyone experience the same problem when sending in their ADW?

Thanks.

JRd1st
12-12-2011, 04:29 AM
Par for the course with Ay-soos.

You must have used an electron microscope and neutrino pen to fill out the s/n slot on that card.

xeromist
12-13-2011, 12:41 AM
TAKI, did you get the address from this page?
http://completewarranty.asus.com/Content/US/WarrantyActivation/warrantyactivation_index.aspx?type=Consumer


Par for the course with Ay-soos.

You must have used an electron microscope and neutrino pen to fill out the s/n slot on that card.

Unknown address means it was returned by the USPS before it was delivered. Awesome that you took the opportunity to bag on ASUS when it wasn't even involved. I'll grant that ASUS screws up from time to time but the constant negativity just makes this forum an unhappy place to be.

JRd1st
12-13-2011, 01:02 AM
It's not the screwing up that makes me negative, anyone can make mistakes, it's the refusal to acknowledge or remedy the screwups.

I'm a cynic, what can I tell you.

BTW, did you see the size of the space they expect you to write your S/N in on that warranty registry card? Something else to be cynical about.

Boosted_R
12-13-2011, 01:32 AM
It's not the screwing up that makes me negative, anyone can make mistakes, it's the refusal to acknowledge or remedy the screwups.

I'm a cynic, what can I tell you.

BTW, did you see the size of the space they expect you to write your S/N in on that warranty registry card? Something else to be cynical about.

Strange, my ADW card had the S/N sticker on it....... printed the stuff online and sent it with the ADW card blank.... took like 2 months though for future reference ( From canada, standard letter mail)

......I would just send it in again

chrsplmr
12-13-2011, 01:52 AM
JRd1st, bad day?

X...agreed.

In my humble opinion...the best way is...here is the problem..here is the solution.
Blame? Fault? Who Cares....resolve...move on....and U 2 lead the pack in helping...
GLOBALstress..........hey HQ--how 'bout a round on the house...hahahahhahahaha...I love this bar.c.

AQUASTEVAE
12-13-2011, 08:31 AM
i read in one of the reviews on amazon, that you get an extra year of the accidental warranty if you send in that card, is this true?

JRd1st
12-13-2011, 12:47 PM
In my humble opinion...the best way is...here is the problem..here is the sulution.

Ok, chrs. Here is the problem; G-series, especially G74 owners see what they perceive as widespread problems, manufacturing/design defects if you will, and nothing is happenning, plus no one at the manufacturer or support is saying anything. We also feel that no one that matters is listening.

How does one get a solution?

In my humble opinion, the company needs a liaison that communicates between us and the people that can get us results. Asus needs to blast a hole in "the Great Wall" and start communicating with the outside world; its' customers.

-JR

chrsplmr
12-13-2011, 01:23 PM
J................as usual....very good point....so they feel like they matter also...yes..agreed.
I nominate You........with the passion you have for these things..
and seeing that every single owner is satisfied.................yep....ur my vote... If I counted....liason..a teamROG Liason..
that even sound right............
the only one that ive seen stand by these more aggressivly is chastity..
& he is still in training I think.................and of course X misses nothing.c.

JRd1st
12-13-2011, 01:38 PM
J................as usual....very good point....so they feel like they matter also...yes..agreed.
I nominate You........with the passion you have for these things..
and seeing that every single owner is satisfied.................yep....ur my vote... If I counted....liason..a teamROG Liason..
that even sound right............
the only one that ive seen stand by these more aggressivly is chastity..
& he is still in training I think.................and of course X misses nothing.c.

Everybody "matters" but we need to hear from/ talk to the ones that can also accomplish.

Chastity's loss on tech matters was one thing, we muddle through and learn. But when she was taken away from us we lost our only conduit to the other side of "the Wall" and that's what it feels like, to me; a wall.

Was Gary Key stifiled too, do you know?

_
12-13-2011, 01:50 PM
Ok, chrs. Here is the problem; G-series, especially G74 owners see what they perceive as widespread problems, manufacturing/design defects if you will, and nothing is happenning, plus no one at the manufacturer or support is saying anything. We also feel that no one that matters is listening.

How does one get a solution?

In my humble opinion, the company needs a liaison that communicates between us and the people that can get us results. Asus needs to blast a hole in "the Great Wall" and start communicating with the outside world; its' customers.

-JR

What can I say? I'm sorry I don't know what the North American team did to feedback reoccuring issues beforehand, but I'm sure they did as well. I'm not up to speed on the situation myself so I can't comment in confidence. I don't know what issues you speak of and even if/how they can be fixed.

We're trying to make that liaison. I can talk directly to G-series product managers here in HQ and I am trying to spend as much time here as I can to learn.

Btw: The Great Wall is in China. Taiwan is a different country (we have democracy for starters LOL) ;)

JRd1st
12-13-2011, 02:29 PM
"Great Wall" was a metaphor for the wall of silence between Asus and the users, in more ways than one.

The issues are;
1. the Sentelic touchpad or the way it was implemented makes the tp unusable to many, many users. It almost always starts out reasonably good but over tie the tp shoots the cursor to the far ends of the screen, unpredictably. Eventually it becomes totally unusable.

Brodyboy did a huge investigation and found what he believes is the problem; there's a metallic strip of tape that is supposed to connect the tp ground to chassis ground. Problem is, the electrical connection doesn't make it through the tape adhesive. :\ Ask him for more details.

2. there's a widespread problem where the power pins are breaking of of the power jack. The problem seems to be caused by the fact that the plug holds the pin way too tightly and eventually pulls the pin out ot the jack assembly.

The problem with this is that it keeps happenning to people and Customer support is blaming the customer for breaking the pins when it's not necessarily their fault. Many people have purchased an angle adapter that takes stress off of the pin and is also a looser fit.

3. The keyboard button that should be the numlock key is a calculator key and there is no numlock key. Gamers NEED a numlock key.

4. The Bios setup is almost totally plug-n-play. Thant my be good for little old ladies but gamers like to tweak their settings including their memory timings, their clock speeds, and the like. We want a REAL BIOS with a REAL SETUP. We never dreamed that Asus, of all people, would give us a gimped bios on a power/gamer notebook. I was in contact with Gary Key on this, and he was supposed to get back to me, but he never did. :\

5. The keyboard on the G74 is cheap. People have a variety of keys not working correctly and even when it does work the "feel" of it just isn't satisfying like a high end notebook should have. Personally, I would be happy is Asus was to simply have some company make a GOOD keyboard that would fit in the G74 and then sell it in the eStore. I'd replace it myself.

6. Finally, this isn't important but it still says a lot; how in heck did you guys sell a backpack for a particular range of notebooks when those notebooks don't even fit in the backpack's notebook compartment? How does that happen in a company that is "on the ball"?

If you want to learn the issues then ASK US. I'm sure there are things I've forgotten to add and I say sorry to those who have those issues.

- JR

380mcn
12-13-2011, 02:36 PM
"Great Wall" was a metaphor for the wall of silence between Asus and the users, in more ways than one.

The issues are;
1. the Sentelic touchpad or the way it was implemented makes the tp unusable to many, many users. It almost always starts out reasonably good but over tie the tp shoots the cursor to the far ends of the screen, unpredictably. Eventually it becomes totally unusable.

Brodyboy did a huge investigation and found what he believes is the problem; there's a metallic strip of tape that is supposed to connect the tp ground to chassis ground. Problem is, the electrical connection doesn't make it through the tape adhesive. :\ Ask him for more details.

2. there's a widespread problem where the power pins are breaking of of the power jack. The problem seems to be caused by the fact that the plug holds the pin way too tightly and eventually pulls the pin out ot the jack assembly.

The problem with this is that it keeps happenning to people and Customer support is blaming the customer for breaking the pins when it's not necessarily their fault. Many people have purchased an angle adapter that takes stress off of the pin and is also a looser fit.

3. The keyboard button that should be the numlock key is a calculator key and there is no numlock key. Gamers NEED a numlock key.

4. The Bios setup is almost totally plug-n-play. Thant my be good for little old ladies but gamers like to tweak their settings including their memory timings, their clock speeds, and the like. We want a REAL BIOS with a REAL SETUP. We never dreamed that Asus, of all people, would give us a gimped bios on a power/gamer notebook. I was in contact with Gary Key on this, and he was supposed to get back to me, but he never did. :\

5. The keyboard on the G74 is cheap. People have a variety of keys not working correctly and even when it does work the "feel" of it just isn't satisfying like a high end notebook should have. Personally, I would be happy is Asus was to simply have some company make a GOOD keyboard that would fit in the G74 and then sell it in the eStore. I'd replace it myself.

6. Finally, this isn't important but it still says a lot; how in heck did you guys sell a backpack for a particular range of notebooks when those notebooks don't even fit in the backpack's notebook compartment? How does that happen in a company that is "on the ball"?

If you want to learn the issues then ASK US. I'm sure there are things I've forgotten to add and I say sorry to those who have those issues.

- JR

you forgot my problem.. the screen flicker :p

JRd1st
12-13-2011, 02:43 PM
you forgot my problem.. the screen flicker :p
Sorry

7. The screen display on some notebooks flicker even if the display is replaced at RMA. We theorize that the problem is that the LED's start to flicker under lower voltage when they shouldn't with the range of voltage they are fed in normal use. Probable low quality led's.

dstrakele
12-13-2011, 04:44 PM
I nominate You........with the passion you have for these things..
and seeing that every single owner is satisfied.................yep....ur my vote... If I counted....liason..a teamROG Liason..
that even sound right............
the only one that ive seen stand by these more aggressivly is chastity..
& he is still in training I think.................and of course X misses nothing.c.

You are right. JR does have a passion for helping people in this forum. He's also put together a very useful thread: http://rog.asus.com/forum/showthread.php?5224-Drivers-Apps-and-How-to-s&p=38072&viewfull=1#post38072

But in order to be a successful liason, he has to be involved directly with ASUS. That is not happening and is the source of frustration.

How is JR supposed to replace the stock Atheros WiFi driver that is the source of so many performance problems (and continues to be shipped on new laptops) and continues to be available on the ASUS web site?

How can JR do anything to help users with frustratingly unuseable touchpads because they were assembled with poor manufacturing techniques that cause grounding issues leading to erratic cursor movement?

How can JR change the BIOS so it provides a functioning NumLock key and options for users to improve the performance of their systems?

What can JR do about G53 power pin connectors that continually break off on customer's systems?

How can JR resolve multiple RMA's of customer systems that fail to resolve the problem?

What can JR do about the squeaky, missing keystroke keyboards on ASUS laptops?

What can JR do about the flickering Chi Mei CMO1726 displays?

How can JR supply a backpack or case that properly fits the G73 and G74 laptops?



He can't! The liason on this forum has to be an ASUS employee.

Boosted_R
12-13-2011, 05:16 PM
sadly I don't think they will make good on anything..... they already got our money and that seems to be the only thing that counts. Better Bios for sure with options atleast




i read in one of the reviews on amazon, that you get an extra year of the accidental warranty if you send in that card, is this true?

Don't think so, bought mine from amazon.ca and its 1 year after you send in the card.... maybe USA is different

ridermtb
12-13-2011, 08:33 PM
purchased a new G74SX a little over a month ago, sent out the ASUS Accidental Damage Warranty (ADW) registration card a little over 2 weeks ago.

last week, that very letter was returned due to unknown address. i doubled check the address and to make sure i made no mistake on the envelope.

emailed aps_support@asus.com regarding this issue since last Thursday, but hasn't gotten a reply yet.

did anyone experience the same problem when sending in their ADW?

Thanks.

I got a hold of the ADW support hotline. It is (510) 791-3719. I called that and was registered for the ADW over the phone. After taking my information, they said I could email them a copy of my purchase receipt along with the case number from the call.

Seile
01-09-2012, 09:55 PM
Hi all,

I just bought the G74 in Nov and I activated my ADP using the following web link.
It will work for US and Canada users.

Just thought I'd share the link since it's not on the warranty card or anywhere in the manual.


http://completewarranty.asus.com/Content/US/ADP/ADP.aspx

xxTAKIxx
01-11-2012, 01:14 AM
Sorry for the extremely late reply, was busy as hell for the past months.

Anyway, i found the necessary ADW address on this webpage:

sorry for the extremely late reply. i actually got the info from this page (read the instruction by the poster name David)

http://forum.notebookreview.com/asus/167633-asus-loves-their-customers-free-1-year-accidental-damage-warranty-23.html

Here is what "David" said:
__________________________________________________ ____________________________________
If you're referring to how you register or activate your warranty, then follow these steps:

1. Go to https://vip.asus.com/login.aspx?SLanguage=en-us
If you're not an Asus member, join and fill in the information requested. Else, login with your user name and password.

2. Once your member home page is loaded, click on "Product Registration" button on the left of your screen and submit all information it asks.

3. Now for the paperwork. Go through the paperwork that was included in your Asus notebook. There should be a little warranty booklet and inside should be a page that looks like this:

Fill out the card, scan a copy of your sales receipt and mail it to:

Attn: ADW Notebook Warranty
ASUS Computer International
800 Corporate Way,
Fremont, CA 94539
USA

If your warranty card lists a Nobel Drive address, do NOT send it to that address. The 44370 Nobel Drive address is Asus's old address and if you send it there, it will simply get returned back to you.
__________________________________________________ _____________________________________________

I followed the above instructions and registered on the ASUS website, sent in the ADW card to the 800 Corporate Way address (which didn't get sent back).

shortly after the website registration, I got a confirmation email from ASUS with the headline "ACCIDENTAL DAMAGE WARRANTY CONFIRMATION" which states I am now registered and provided a confirmation number of the ADW. It also instructed me to send in the ADW card to the 800 Corporate Way.

this is exactly what it say:

_____________________________________
ACCIDENTAL DAMAGE WARRANTY CONFIRMATION

Thank you for registering your notebook.

Please keep this email for future reference.

Case # XXXXXXXXXXXXXX (X represents the confirmation number)

To complete your registration, please mail the following documents to the address listed below.

A copy of your confirmation email with your case number.
Proof of purchase (A copy of the original invoice/sales order/sales receipt).

Mail to:

ASUS Computer International
Attn: ADP Department
800 Corporate Way
Fremont, CA 94539

For any additional inquiries regarding the ADP program, you may contact our ADP specialist at (510) 791-3719 for assistance.



Thank you again for choosing ASUS.
__________________________________________________ ______

hope this can be of help.