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View Full Version : [G73SW]Having trouble with WiFi/Bluetooth



Maajid
12-13-2011, 11:31 AM
I've had my G73SW for a week now and I'm still unable to install Wifi/Bluetooth. Yes, I've tried downloading drivers from both Asus' website and the the main drivers thread on here. It's gotten to the point where I'm unsure if the Wifi adapter (built in) might even have a problem. Anyway, this is my what my device manager looks like:

http://img502.imageshack.us/img502/6083/capturema.th.png (http://imageshack.us/photo/my-images/502/capturema.png/)

If anyone can be of any help, it will be greatly appreciated. I really mean it.

BrodyBoy
12-13-2011, 11:52 AM
Are you sure that the Intel 6250 in your image is the actual hardware? Look in the Details tab (in Device Manager) and see what the hardware ID is.

Maajid
12-13-2011, 12:07 PM
Firstly, thanks for the swift reply.. and no I'm not sure about anything. Did what you said, here are the two hardware IDs I found in the details tab:

USB\VID_8086&PID_0186&REV_0000
USB\VID_8086&PID_0186

BrodyBoy
12-13-2011, 12:34 PM
Okay, that does look like an Intel card. (Just wanted to be sure, because some of the other tabs in Device Manager reflect the driver, not the actual hardware.)

So what happens when you try to install it? Did the wi-fi ever work...right out of the box?

BrodyBoy
12-13-2011, 12:48 PM
It's gotten to the point where I'm unsure if the Wifi adapter (built in) might even have a problem
I'm signing off soon....but I'm leaning toward this as well. If it's never worked since you got it, I think you may have just gotten a defective WLAN card. (While that hardware_ID info shows that its an Intel product, it doesn't look right to me. Especially with BT on board, there should be more entries under the hardware_ID detail.)

Maajid
12-13-2011, 03:30 PM
When I try to install the Intel drivers - well I say drivers, I mean the whole suite + drivers package - it says it couldn't find a supported device.

Maajid
12-13-2011, 03:36 PM
Another piece of information that I thought might be useful; when I try to use the Intel Driver Update Utility (http://www.intel.com/p/en_US/support/detect), this is what it says:

http://img64.imageshack.us/img64/9968/capture2joz.th.png (http://imageshack.us/photo/my-images/64/capture2joz.png/)

Based on that, wouldn't it be logical to assume that it is in fact not an Intel card?

fuzon1337
12-13-2011, 06:45 PM
Hi,

did that Wifi card come with your notebook or have you changed it your self?


Are you sure that the Intel 6250 in your image is the actual hardware? Look in the Details tab (in Device Manager) and see what the hardware ID is.

Perhaps you could use drivers from this site (http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20433&ProdId=3199&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=Software%20Applications) if you don't already have done that :)

BrodyBoy
12-13-2011, 07:23 PM
Based on the information provided, this isn't a driver issue. The WLAN card is not communicating with the computer. It's worth opening the back panel to take a look at it....just to make sure it's properly seated. But considering that's almost impossible (the screw(s) can only go it if the card's in the right place), I think it's likely just a bad card.

@Maajid: Hopefully, your retailer will give just you a replacement.



Hi,

did that Wifi card come with your notebook or have you changed it your self?
That model is more often an OEM-installed card. Replacement cards are mroe commonly the 6230 and 6300.

Maajid
12-13-2011, 10:36 PM
Yes, it came with the notebook. Also, I'm not really adept at opening notebooks up - will have look for a guide then. Oh well, could be worse.

Is it absolutely beyond reasonable question that this is a hardware fault and not perhaps a software clash somehow? I realise I'm clutching at straws here but better safe than sorry I suppose.

BrodyBoy
12-13-2011, 10:56 PM
Yes, it came with the notebook. Also, I'm not really adept at opening notebooks up - will have look for a guide then. Oh well, could be worse.

Is it absolutely beyond reasonable question that this is a hardware fault and not perhaps a software clash somehow? I realise I'm clutching at straws here but better safe than sorry I suppose.
If you're not comfortable opening it up, return it to your retailer. It has a defect, so you should get a replacement.

No, it's not beyond reasonable doubt, but I think it's very, VERY likely. The three pieces of info that strongly suggest hardware fault (to me) are:

It should have worked out of the box. It may not have connected to your network if some of the settings were wrong, but it should have been functional and it should have at least detected wireless networks.
The errant hardware IDs suggest that the card itself isn't communicating its ID information to the computer. Even if your drivers are wrong, missing, or utterly FUBAR, Windows detects installed hardware at start up and should show the appropriate hardware IDs in Device Manager.
Intel's own Driver Update Utility, which also scans the installed devices, doesn't even see a wireless card in your computer.

Cards can be bad. Like other devices, they have static information stored in their own "firmware." If it happens to be faulty or damaged, the card simply won't work....no software could repair that.

dstrakele
12-14-2011, 02:41 AM
+1 Good Job, Sherlock! ...err... I mean Brody.

BrodyBoy
12-14-2011, 02:53 AM
+1 Good Job, Sherlock! ...err... I mean Brody.
Ha! (Maybe I shoulda been a lawyer!) Thanks. :)

JRd1st
12-14-2011, 03:54 AM
That's Shylock. Lol