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View Full Version : GPU Failure? I'm done with ASUS. Horrible experience, will be reviewing it



FitnessRegiment
07-22-2015, 06:10 AM
I'm a YouTuber and thought ASUS was a dream come true, the specs were good and everything seemed awesome. Then after a while I see 1 pixel on my monitor failed, try to contact asus but it's hard to get it fixed.

Now my GPU failed I believe, my monitor has a red line going down the centre of it a few pixels wide. I paid over 3 grand for this laptop. 3 GRAND!!!! And I can't even use it for a year before it falls apart.

I will be posting a negative review, the first one I've ever posted.

---

I think this laptop is a return, I actually do, I bought it straight off of amazon, and they are telling me 30 day period is over so I need to deal with ASUS directly. So nothing I can do there either.

I can't believe I am going through this, I was just about to buy one for my brother, I think I'll stick to Alienware.

FitnessRegiment
07-22-2015, 06:26 AM
I went into BIOS and the line was still there, I am guessing either a cable is loose, broken or something on the monitor, or the GPU has failed.

clockworksatan
07-22-2015, 07:34 AM
Argh, I'm sorry to hear that you're having problems with your ROG machine and have been there myself with another (non Asus) laptop in the past which turned into a complete nightmare after (funnily enough) it had a GPU failure, but eventually got fixed in the end and it lived a full, reliable life after that.

Not to sound patronising here but all devices whether they're mechanical or electrical, can fail at any time however - and it's not really fair to put all the blame on Asus as your laptop contains components that are not actually manufactured by them; they just assembled them together so it could be down to a multitude of reasons that your machine has stopped working. This could quite as easily happen to an Alienware, MSI or Apple laptop and as I work in IT Support I see it all of the time; brand new and expensive devices packing in after only a few days of use, so it's not that rare and rather unlucky for you, unfortunately.

So how long have you had the laptop, and what sort of experience are you having from contacting Asus support? If you've only had it a couple of months or so, you'll need to properly throw your toys out of the pram with Amazon to make them listen and replace it. Get on the phone to Asus/Amazon and rant at them. Get on twitter and tweet something about amazon and Asus customer support being crap and that they're not listening to you. In my experience, companies only pay attention when their name or products are blackened publicly, so it might work for you.

FitnessRegiment
07-22-2015, 08:23 AM
I have only had it for roughly 9 months :(
It's really disappointing, any idea what it could be? is it GPU failure?
The GPU is soldered right?

I will call ASUS, I can't go without a laptop for 2 - 3 weeks during shipping, repair and shipping time. I don't know what to do I rely on it for work.

joshindaphils
07-22-2015, 09:20 AM
I have only had it for roughly 9 months :(
It's really disappointing, any idea what it could be? is it GPU failure?
The GPU is soldered right?

I will call ASUS, I can't go without a laptop for 2 - 3 weeks during shipping, repair and shipping time. I don't know what to do I rely on it for work.

Clockwork is spot on here. While it is certainly frustrating dealing with hardware failures you are dealing electronics and points of failure that number in the billions. This is bad luck and nothing more. You would not be better served by any other make or model in this regard. This is what warranty coverage is for.

Unfortunately your options are rather limited in getting your laptop repaired quickly. I am in a simular boat in that I use my g751 for business as well. I also have other systems I can fall back on to ensure business continuity. If you rate continuity highly then there are vendors that specialise in such needs offering 24hr on site service and the like they also cost more and gaming specific hardware may not be on the menu. I personally chose to 'self I insure' my business continuity as even with 24hr on site service things can get quite protracted.

Such things tend to catch those not in IT as a surprise when they connect the dots after a hardware failure hopefully this can serve as cationary tale for some and an unfortunate lesson learned for you. Hopefully you can find a way to navigate your current situation successfully.

FitnessRegiment
07-22-2015, 10:45 AM
yea thanks had to completely re-work my 2015 budget sheet now, I'll be renting an MSI GT72 2QE for roughly $500 for 45 days or so.

So how does ASUS RMA work in the UK? I saw some nightmare images of scratches on the laptops etc.. My laptop has never even been moved properly, it's SUPER clean and not even 1 scratch on it. I take a lot of care of my hardware.

Will I need to ship it to a service center and then they will replace whatever is off and ship it back? How long does this usually take?

joshindaphils
07-22-2015, 11:03 AM
So with the caveat that I have not the slightest clue what your requirements are, I would advise seeing what you could get away with regarding minimum specs. For 500USD / GBP you could outright buy a PC / Laptop to serve as full time backup. It may even be worth spending a touch more. I just keep my old hardware around to serve as my backup.

I would imaging that physical damage to your device during service would be an exception rather than the norm, consider well documenting the condition along with a newspaper or some such (to show the date) if this is a concern you wish to mitigate.

antoine52200
07-22-2015, 11:11 AM
RENTING 45 days a gt72 FOR 500$!! WTF (1/4 of the price of the laptop give or take)

if you send your g751 for repair, it should take no more than 2 weeks.. And for 500$ just buy a low end laptop, and sell it back when you get back your G751.

Renting a laptop at this price is just a big scam!!!

clockworksatan
07-22-2015, 11:17 AM
I'm selling my old Sony VAIO (http://www.ebay.co.uk/itm/331610073978?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1558.l2649) on ebay, if you're interested, lol!

FitnessRegiment
07-22-2015, 11:42 AM
wow mate! I am in Glasgow scotland! We should make an ASUS fan club.

The only nice MSI with the processor I want only has a 970m, the 980m is much better right? damn I really need:

I7-4860HQ/5700HQ
32GB DDR3
980m preferred
17 inch IPS etc...
Also at least 1TB of SSD with a nice m.2

I think I'll rent the MSI one with the 4720HQ.

clockworksatan
07-22-2015, 12:39 PM
wow mate! I am in Glasgow scotland! We should make an ASUS fan club.

Hehehe! Small world, huh? I've not even had my G751 a month yet, so I'm a new inductee. :D

FitnessRegiment
07-22-2015, 02:18 PM
Heh I've had it since February and it's dying. Depressing really.

OneMoar
07-22-2015, 02:24 PM
op, pro tip reviewers don't bash a product over one bad experience,that makes vendors not want to deal with you me

btw Amazon's policy is Amazons Policy NOT ASUS's 30 Days is STANDARD for all e-retailers
tl:dr **** happens particularly with high-end hardware spending a lot of money does not mean you get a reliable or even a good product it just means you have more money then brains
I don't care what the specs are at 3000.00 you got taken
live and learn I guess .

FitnessRegiment
07-22-2015, 03:07 PM
op, pro tip reviewers don't bash a product over one bad experience,that makes vendors not want to deal with you me

btw Amazon's policy is Amazons Policy NOT ASUS's 30 Days is STANDARD for all e-retailers
tl:dr **** happens particularly with high-end hardware spending a lot of money does not mean you get a reliable or even a good product it just means you have more money then brains
I don't care what the specs are at 3000.00 you got taken
live and learn I guess .

How did I get taken? It was the cheapest laptop at the time that gave me the specs I needed.... I thought it would last me at least a year. It lasted 5 months.

joshindaphils
07-22-2015, 04:06 PM
How did I get taken? It was the cheapest laptop at the time that gave me the specs I needed.... I thought it would last me at least a year. It lasted 5 months.

Don't bother with that, it is hogwash. Some people just don't see the value of high end products in general and regardless of need or what it enables. Doesn't help that this is a gaming focus form where it is often assumed that your laptop is just a toy, and not a professional tool.

OneMoar,

The G751 makes an excellent workstation in particular if you have CUDA enabled task and don't need double precision. Spending 3k on a workstation is not a lot of money at all. This one is mobile, again not nearly at the top of the market in cost. For the hardware it is a decent value. You buy such things because they enable the things you need to do, or make the things you do faster. If you can get a 15% productivity gain by spending 3k, you do it without batting an eye as it pays for itself from the gained productivity (assuming a reasonable return on productivity). It is that simple, no need for such a narrow view on things ;)

Me personally I needed fast storage lots of ram and a solid CPU, I spent a bit extra for the GPU as a treat to myself so when I get a few hours of down time I can chill and relax with a game. With it being mobile it enables me to take working 'vacations' to different islands here in the Philippines and around SEA. It is a small price to pay for a productivity tool.

Or perhaps 3k is a trivial amount of money to you and you just like how the red accents matched your twin Ferraris doesn't really matter haaha.

TLDR; The point being just because you don't see the value doesn't mean it doesn't exist in a subjective or objective manner.

FitnessRegiment
07-22-2015, 04:37 PM
Don't bother with that, it is hogwash. Some people just don't see the value of high end products in general and regardless of need or what it enables. Doesn't help that this is a gaming focus form where it is often assumed that your laptop is just a toy, and not a professional tool.

OneMoar,

The G751 makes an excellent workstation in particular if you have CUDA enabled task and don't need double precision. Spending 3k on a workstation is not a lot of money at all. This one is mobile, again not nearly at the top of the market in cost. For the hardware it is a decent value. You buy such things because they enable the things you need to do, or make the things you do faster. If you can get a 15% productivity gain by spending 3k, you do it without batting an eye as it pays for itself from the gained productivity (assuming a reasonable return on productivity). It is that simple, no need for such a narrow view on things ;)

Me personally I needed fast storage lots of ram and a solid CPU, I spent a bit extra for the GPU as a treat to myself so when I get a few hours of down time I can chill and relax with a game. With it being mobile it enables me to take working 'vacations' to different islands here in the Philippines and around SEA. It is a small price to pay for a productivity tool.

Or perhaps 3k is a trivial amount of money to you and you just like how the red accents matched your twin Ferraris doesn't really matter haaha.

TLDR; The point being just because you don't see the value doesn't mean it doesn't exist in a subjective or objective manner.


yea exactly, I needed a fast laptop, I upgraded it to be fully SSD 1.5 TB of SSD, 32GB DDR3L with a nice CPU and 980m GPU for acceleration in softwares I use. I don't really play any computer games. I use it for work, I mean my friend spend 4,500$ just on 1 CPU, he has 2 per system.. I really don't think 3200$ for a laptop is over-priced if it does what you need it to. However this laptop didn't do what I needed it to, which was last at least 1 year.

OneMoar
07-22-2015, 05:01 PM
3000.00 is about 500 more then you needed to spend had you actually asked around there are cheaper laptops with better specs AND better build quality available *cough sager cough*
and if you are doing anything cuda related you don't want a 980M Quatro K3100
so Ill reinterate no you do no know what you are doing and yes you got taken bad
I can order a mobile workstation thats nearly 25% faster then yours for about 2650.00 shipped
WITH The Quattro card ...

and woosh I am sure a mod will delete this ASUS doesn't enjoy people telling there users about the competition
50505

joshindaphils
07-22-2015, 05:14 PM
3000.00 is about 1500 more then you needed to spend had you actually asked around there are cheaper laptops with better specs AND better build quality available *cough sager cough*
and if you are doing anything cuda related you don't want a 980M Quatro K3100
so Ill reinterate no you do no know what you are doing and yes you got taken bad

I'm going to have to call you out on this one.. no way is a similarly spec'ed Sager 1/2 the cost. You are full of it. Provide a link and spec comparison to prove me wrong.

Regarding CUDA, it entirely depends on the application, it does not seem you know what you are talking about or are assuming you know more about Fitness's workflow then he does. For certain task GeForce GPUs provide better value than Quattro cards. Whether or not this is the case for him I cannot say.

OneMoar
07-22-2015, 05:19 PM
*-see my edit 500.00 cheaper typo
you get
1. fully fledged desktop cpu yes you get a true i7 4790K fully unlocked and fully clocked
2.quatro K3100 workstation card for all your rendering and CAD needs
3.over all better build quality
and yea if you didn't need the workstation K3100 you could get the above but a 15inch smaller SSD and 980M for about 1800.00

joshindaphils
07-22-2015, 05:31 PM
Hahah okay OneMoar so in response to your edit:

1/2 the ram
1/2 the CUDA cores
1/2 the SSD drive speed
no Thunderbolt

I guess I see where the $500USD savings comes from much less your crazy silly initial claims of 1/2 price (a typo perhaps?) The g751 would destroy that Sager in many workflows and removes functionality that may be important.

I rest my case.

*edit*

Typed original w/o seeing OneMoar's follow up post.

Again OneMoar you are assuming you know what Fitness's workflow is... Heck perhaps he would of been better off with that Sager but it is a mistake to assume he would be.

FitnessRegiment
07-22-2015, 05:58 PM
Hahah okay OneMoar so in response to your edit:

1/2 the ram
1/2 the CUDA cores
1/2 the SSD drive speed
no Thunderbolt

I guess I see where the $500USD savings comes from much less your crazy silly initial claims of 1/2 price (a typo perhaps?) The g751 would destroy that Sager in many workflows and removes functionality that may be important.

I rest my case.

*edit*

Typed original w/o seeing OneMoar's follow up post.

Again OneMoar you are assuming you know what Fitness's workflow is... Heck perhaps he would of been better off with that Sager but it is a mistake to assume he would be.

Plus the cooooooling, 4790k inside a laptop? Brb laptops melting. No way unless its clocked to like 2.5GHz or something. Show me real benchmarks of it running. I went with ASUS because I thought their build quality / cooling was best. I guess I got a defective sample since I already have 1 dead pixel and a red line across my monitor so yea..... But nothing I can do other than RMA it which will take ages. I will try out MSI next.

Carnoustie
07-23-2015, 01:14 AM
I just came from MSI,6 month old Apache battery wont charge and it wont power up with the AC adapter,it's been 2 weeks waiting on them to approve an RMA,I'm also in Scotland,Gourock.

OneMoar
07-23-2015, 01:57 AM
that was a example system suited specifically for CAD/3DsMAX Which if you at all are serious about requires a Quatrro card despite them being slower then the maxwell cards you can of course get a 980M and whatever ram/ssd space you want but the faster cpu was worth the trade off when I selected that spec
and no own its not impossible
but don't take my word for it
https://www.youtube.com/watch?v=aT4tZZSWems
btw configured with 32GB of RAM 512GB m.2 SSD/1TB 7200 platter drive and the 980 it comes in at about 2700.00 shipped id say the near 30% gain in cpu power is well worth the loss of the 2d SSD/ native thunderbolt port tho you can just use a thunderbolt to usb 3.0 bridge and install a SSD in the 3D bay if you wanted to i guess ... but that would put it right smack at 3000.00 or you could go with a 2d 1TB 850Evo ... either way its faster

clockworksatan
07-23-2015, 07:14 AM
Arguing about whether a (clevo-based?) Sager is 'better' than the G751 is neither here nor there. When I was weighing up which laptop to get (mostly for gaming and creative applications like Photoshop, etc.) I was looking at the Clevo-based offerings from the custom laptop brands PCSpecialist and Schenker (Which are probably completely identical to those offered by Sager) and reading just about every review I could find on them and while it was undeniable that they were well-specced and featured desktop-class CPU's, they were always more expensive than similarly specced G751's, and there was one major issue with them that kept me coming back to the Asus; they were noisy and ran hot.

Different people have different requirements, so you've got to respect FitnessRegiment's choice in going for the Asus. So let's get this back on topic and see how he's going to get the damn thing repaired.

joshindaphils
07-23-2015, 01:52 PM
Arguing about whether a (clevo-based?) Sager is 'better' than the G751 is neither here nor there. When I was weighing up which laptop to get (mostly for gaming and creative applications like Photoshop, etc.) I was looking at the Clevo-based offerings from the custom laptop brands PCSpecialist and Schenker (Which are probably completely identical to those offered by Sager) and reading just about every review I could find on them and while it was undeniable that they were well-specced and featured desktop-class CPU's, they were always more expensive than similarly specced G751's, and there was one major issue with them that kept me coming back to the Asus; they were noisy and ran hot.

Different people have different requirements, so you've got to respect FitnessRegiment's choice in going for the Asus. So let's get this back on topic and see how he's going to get the damn thing repaired.

Yea and the entire point seems to going over OneMoar's head is that he claimed that Fitness was being taken after spending $3000 on his G751. The fact remains if you configure a spec to spec match (or as close as you can get) it is within $40... never mind that this is many months later and you can get the same g751 (actually with 2x the HDD storage) laptop cheaper today @ $2,555 (probably better deals exist) http://www.amazon.com/G751JY-17-3-inch-i7-4710HQ-Nvidia-Blu-Ray/dp/B00QH9HF6U/ref=sr_1_21?s=electronics&ie=UTF8&qid=1437658616&sr=1-21&keywords=g751&refinements=p_n_size_browse-bin%3A7817234011%2Cp_n_feature_four_browse-bin%3A2289792011%2Cp_n_feature_five_browse-bin%3A7817225011

I think someone is trying to overly justify a purchase. You are simply not getting taken by any mainstream brand in this day in age; the competition is just too fierce.

They all sell the same exact things when it comes down to it. Each brand just has their selling points. Brand A has Super duper pentaRAID, Brand B has desktop procs, Brand C is cool and quite, etc.

Fitness,

I am interested in your comparison against the MSI out of curiosity I almost got that one, but went Asus due to better local warranty repair policies.

*edit*

spelling / grammer edits

FitnessRegiment
07-23-2015, 06:25 PM
I got it for 2800$ but upgraded the 1TB hdd to a 1TB 850 EVO for 400$. So that's 3200$ total for the laptop.

I have to wait 2 months to RMA it because I am on holiday, great.

joshindaphils
07-23-2015, 07:13 PM
I got it for 2800$ but upgraded the 1TB hdd to a 1TB 850 EVO for 400$. So that's 3200$ total for the laptop.

I have to wait 2 months to RMA it because I am on holiday, great.

How long you going to be at your current location? You are still under the 1 year global warranty and should be able to have your service done just about anywhere.

FitnessRegiment
07-24-2015, 02:30 PM
I am going to be here for another 2 months. I got the laptop in February of this year so I should have global warranty.


I was on ASUS Support chat and they gave me link for RMA and it asked me to type in my address so they can come pick it up.