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View Full Version : G750 JS Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power) event 37(7)



Xazul
07-27-2015, 01:32 PM
PC: G750 JS
the last month i have been getting these warnings and 1-2 sudden shut downs a month (Kernel-Power 41(63)), i have searched and updated all drivers, checked power managment settings but cant solve this.(pic of the event log (windows in portuguese))50605

Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power) event 37(7):

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Processor-Power" Guid="{0F67E49F-FE51-4E9F-B490-6F2948CC6027}" />
<EventID>37</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>7</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2015-07-27T11:23:52.554860900Z" />
<EventRecordID>34646</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="220" />
<Channel>System</Channel>
<Computer>AntonioBarreto</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="Group">0</Data>
<Data Name="Number">0</Data>
<Data Name="CapDurationInSeconds">51</Data>
<Data Name="PpcChanges">2</Data>
<Data Name="TpcChanges">0</Data>
<Data Name="PccChanges">0</Data>
</EventData>
</Event>


Kernel-Power 4(63):
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2015-07-26T15:23:43.848154800Z" />
<EventRecordID>34492</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>AntonioBarreto</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>

code9523
07-27-2015, 07:55 PM
Hi! This may be a faulty ram stick. I had almost same errors. But can be a motherboard cpu power issue. Drivers will not help much! Remove one ram stick if errors will appear remove another ram stick to find out which one is bad one. If this will not help it could be an mb failure.

Xazul
07-27-2015, 08:35 PM
i have ran windows memory diagnostic and didn't get any problems

code9523
07-27-2015, 10:06 PM
In my case it didn't show any errors either but one of 2 ram sticks was faulty and when I located it and tried in another laptops it gives almost same errors everywhere!