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Jamesgz
07-31-2015, 06:13 PM
HI, I did a clean windows 10 installation on my G751JY.

I tried to install the audio drivers version "7569". It uninstalled the previous version of the driver first, then restarted the computer. However, after the restart, it started to uninstall the driver again, and restarted again... and it never installed the new version of the driver.

I tried to uninstall the driver manually and to disable the sound card. However, after every restart, the old driver "7564"is still on it...

Is it because of the mutiple drivers that I have?
http://gyazo.com/0bfb9c8173423aa7b77487283de56dc8

Also, where can I download the audio wizard? does it come with the driver installation?

Thank you!

KITT 2013
07-31-2015, 06:29 PM
Just install the new driver over the old one. It should work.

Basemath
07-31-2015, 07:59 PM
Did you try uninstalling it through the Device Manager? Right click the Realtek one in the pic you posted. Uninstall and check the box to remove the driver. That should disallow it from autoinstalling via Win Update.

edit: Actually, I think that will just uninstall it. You may need to also download this tool directly from Microsoft which prevents select updates or drivers from downloading/autoinstalling.

https://support.microsoft.com/en-us/kb/3073930?utm_source=twitter

Setoku
07-31-2015, 08:20 PM
ftp ://ftp3.realtek.com.tw/Realtek/7560_PG431_VISTA_WHQL_DellSkylake_SST_v503_WOV_v84 _USBAudrd_v33_MaxxAudio_Installer_2.6.6168.10_MUP. zip
This is the version im using and i have everything as i did like windows 8

remove the space from ftp[]://

login : spcust
password : hwwk758z

Jamesgz
07-31-2015, 08:22 PM
it has two steps: uninstall old version and install new version as its default steps

Jamesgz
07-31-2015, 08:24 PM
Did you try uninstalling it through the Device Manager? Right click the Realtek one in the pic you posted. Uninstall and check the box to remove the driver. That should disallow it from autoinstalling via Win Update.

edit: Actually, I think that will just uninstall it. You may need to also download this tool directly from Microsoft which prevents select updates or drivers from downloading/autoinstalling.

https://support.microsoft.com/en-us/kb/3073930?utm_source=twitter
yea, i tried uninstalling it through the device manager. I will try to download that . thanks

Jamesgz
07-31-2015, 08:24 PM
ftp ://ftp3.realtek.com.tw/Realtek/7560_PG431_VISTA_WHQL_DellSkylake_SST_v503_WOV_v84 _USBAudrd_v33_MaxxAudio_Installer_2.6.6168.10_MUP. zip
This is the version im using and i have everything as i did like windows 8

login : spcust
password : hwwk758z

link doesnt work

EDIT: nvm

AQUASTEVAE
08-01-2015, 12:03 AM
you need to download realtek version 7560, NOT 7564, and install it like normal. even if it does something funny on the first run, just do it again. usually it will uninstall the old one, restart, and then install the new one. try it a few times if needed.

aeolisio
08-01-2015, 01:42 AM
On the 22 g751s i have upgraded for work and the people i have helped on forums have done this which gives back the audio wizard and sound works correctly
you just go to http://support.asus.com/Download.asp...udio&p=3&s=111
click windows 8.1x64
download this
Version V6.0.1.7503
Description Realtek Audio Driver
or any realtek audio driver more current then that but thats the one i used. it will reboot you 3 times for install and youll have the rog audio wizard again.

Jamesgz
08-01-2015, 04:07 PM
Everything fixed after I disconnected my internet!