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View Full Version : Strix 7.1 Headset not working



Lupinwolf
08-14-2015, 09:53 AM
Hey all

i recently Bought the Strix 7.1 headset for my pc and i am getting a Error message when i try to plug it in i Keep getting a error
message telling me " The last USB Device you connected to this computer malfunctioned and Windows does not Recognise it"

i tried changing USB slots turn pc off and on, taking power lead out, and updating drivers nothing helped, Spent 2 hrs nearly trying to
get it to work and searching the net for solutions. At one point i managed to get the Control box to light up and start working as in it
made the lights come on and move but no sound.

i am now at a loss for this and cant think of anything else to do but send it bk and get another headset or different one.

Oh and i recently upgraded to win 10 and there is no drivers or anything for this product, when i use the
Firmware it cant even find the headset to upgraded it. But a driver download program tells me there is something wrong with the
USB

any info would be great thx

Korth
08-15-2015, 04:01 AM
Try the headset on other USB ports. And on another computer. If it won't work on multiple platforms then you should probably return/exchange it.

Lupinwolf
08-17-2015, 11:34 AM
its turns out there not Compatable with WIN 10, which is bloody shocking and to cap it off Asus say IF or When the bring a driver out. they havent
even got drivers ready for them for win 10 coming out . just sent them bk and cancelled replacement pair.

InfernoStorm
08-21-2015, 03:00 AM
This is a pretty new product, so it should be working on Windows 10. This is very odd..

InfernoStorm
09-01-2015, 02:58 AM
The Strix 7.1 should be plug in play so shouldn't require additional drivers. Anyone else having this issue on Windows 10?

gamingoldman
10-27-2015, 08:24 AM
I have to say, I've got a Windows 10 machine, and a set of Strix 7.1 and they seem to be working okay. Granted I haven't played with everything about them, but I do get audio out of them (SS at that). I'm getting them as a Christmas present from my wife, and she wanted me to test them, before putting them away. (Just in case there is a problem with them (She bought them on sale)).

The control box should light up no matter what versions of Windows you have.

I first plugged them into a Windows 7 machine, and updated the firmware that's currently at beta stages. (This can be done on Windows 10 as well)

I then read this thread and got a little worried about them working on my Windows 10 machine, since I'll be using them on it the most. I plugged them in, and they worked first time.

Windows 10 downloaded the needed the drivers, and I got SS Audio.

I of course can't comment for back in August, about the lack of drivers back then, but I have a strong feeling that the OP had either a broken control box or their PC wasn't giving out enough power. It does use two ports, but even then, not all PCs give out enough power out of the front ports. One should use back ports for this, if possible. (And make sure you use two ports, like it asks for.)

I thought I'd add to this post for anyone else who's thinking of getting them now.

johnpombrio
01-04-2016, 11:52 PM
Make sure to plug in your headset HDMI jack to the RIGHT jack on the base. Unfortunately, the SPEAKER socket will fit your headset jack just fine but has the unfortunate tendency to not make any noise out of the headset, heh. If your headphones lights do not show, check where you plugged it into!

kasikero
05-30-2016, 03:38 PM
I have some strix 7.1 that I just bought, the problem is that they are disconnected and reconnected by themselves, as if to be restarted at any time, and update the firmware and for a few days I worked perfect but then passed ate the firit myself, I have windows 10 :(, sorry for my English I hope let me understand

Bahz
06-07-2016, 05:53 AM
I have some strix 7.1 that I just bought, the problem is that they are disconnected and reconnected by themselves, as if to be restarted at any time, and update the firmware and for a few days I worked perfect but then passed ate the firit myself, I have windows 10 :(, sorry for my English I hope let me understand

First I would recommend that you check all connections to make sure nothing is loose, then I would recommend that you go onto the motherboard manufacturer website and download the latest drivers for your motherboard. The Strix 7.1 doesn't require 3rd party drivers and uses the default USB audio class drivers that Windows will download when the headset is first plugged in. The constant disconnecting can also be caused by damage wire or connector, in this case you would need to send in the headset for RMA.

Dreano
05-29-2018, 09:45 PM
Okay old thread but anyway. My pair don't seem to charge. The light comes on blue then just goes off. Is there a problem?

MasterC@ROG
05-31-2018, 06:36 AM
Okay old thread but anyway. My pair don't seem to charge. The light comes on blue then just goes off. Is there a problem?

If you're talking about the battery, I assume you're referring to the Strix Wireless and not the Strix 7.1. When charging the Strix Wireless headset, there should be a constant blue light on the power button to indicate that it's charging (or orange when fully charged). The indicator appears to be working and so If the headset is not charging, it means you need to either change the battery (by an ASUS service center), or use an appropriate charger - maybe there's not enough or too much current which triggers the OCP (over-current protection).

Dreano
06-05-2018, 04:17 AM
Thanks. I am referring to the 7.1 wireless https://www.amazon.co.uk/ASUS-Wireless-Headset-Surround-Devices/dp/B01HQOMSY8 (not the centurion). I left it on 'charge' for 5 hours and nothing. Also the light just goes off so there's no charging at all. Using the same USB from my PC as before. Think I'll just get a replacement from Amazon.

MasterC@ROG
06-05-2018, 05:33 AM
Thanks. I am referring to the 7.1 wireless https://www.amazon.co.uk/ASUS-Wireless-Headset-Surround-Devices/dp/B01HQOMSY8 (not the centurion). I left it on 'charge' for 5 hours and nothing. Also the light just goes off so there's no charging at all. Using the same USB from my PC as before. Think I'll just get a replacement from Amazon.

That is the Strix Wireless, we're careful about labeling it as 7.1 because there are two drivers simulating a virtual surround environment (both Strix 7.1 and the Centurion have 10 drivers - 5 for each ear). Just in case, check if any other methods of charging work (phone chargers or another USB port).

onurcaq
02-18-2019, 06:01 PM
i have the same headset and the same problem aswell. bought it 3 days ago. it was working fine, charged it for 4-5 hours and when i tried to use it again i saw it doesn't working anymore. it works with the cable tho.

allen18walker
12-16-2019, 07:39 PM
If you're talking about the battery, I assume you're referring to the Strix Wireless and not the Strix 7.1. When charging the Strix Wireless headset, there should be a constant blue light on the power button to indicate that it's charging (or orange when fully charged). The indicator appears to be working and so If the headset is not charging, it means you need to either change the battery (by an ASUS service center), or use an appropriate charger - maybe there's not enough or too much current which triggers the OCP (over-current protection).

same problem, I just bought it yesterday. What to do? Is the function when charging, the blue light won't goes off until it became orange (full charge)? or it goes off then become orange all of a sudden when full?