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View Full Version : G551JM Freezing, Shutdown Problems



Kumori
09-09-2015, 03:45 AM
So about 3 months ago i got this laptop and i will say that i do love it and had no real problems. I mean i did get a BSOD 1-2 times but it fixed itself and hasent happened again. Anyways to the point. about a few weeks (1-2) i got more problems. such as laptop will shutitself down. even if its not warm or or hot (got a cooling pad btw) and sometimes in games even old simple games my laptop would jsut freeze up drop to 1fps for 10 so seconds then resume. Gotta say it gets really annoying at times like when im playing MGTPP or even left 4 dead 2. I looked this up and seems like no one else really had this problem or answered really. So far i tried to force programs to use high performance card. I also tried to clean out vents to see if was dust blocking it or something. Also tried to update graphics drivers and stuff also. Im not really that good with computers so yeah i dint do much. Also! about the shutdown. my battery didnt die. and it happens at the times i keep my laptop plugged in. So please anyone out there can help me with my problem. I tried to contact support but no answer in over a week form them =\

aeolisio
09-09-2015, 03:53 AM
Try a clean install of windows 10 then youll be working with everything updated and we can rule out software problems.

Kumori
09-09-2015, 06:15 AM
Alright did that and still freezing up doing games. of even sitting on the desktop

aeolisio
09-09-2015, 07:46 AM
Clean install right with a usb where you deleted the partitions and lost everything on that drive?

Kumori
09-09-2015, 12:00 PM
Yes, iv done this.

aeolisio
09-09-2015, 05:46 PM
Then your looking at a hardware issue. Have you upgraded or changed any hardware?

Kumori
09-09-2015, 08:53 PM
Not at all

aeolisio
09-09-2015, 09:00 PM
RMA it none of the hardware choices are cheap, the fps is worrying but the shutdowns speak of memory or motherboard failures It sounds power related. Sorry we coulnt find a more simple solution.

Kumori
09-09-2015, 09:57 PM
Bummer. Well thank you for helping me anyways.