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View Full Version : G751JY Webcam-camera problem!!!



Berdem
09-15-2015, 03:38 AM
Hello,

Just bought ASUS ROG G751JY DB72 few days ago. I have a really annoying webcam problem that it sometimes working sometimes not working.

Exact problem is:Its working fine but I have to shutdown laptop to open camera everytime. When I try to open an application which need camera (skype or window's camera app) its working If it first time since I open laptop but When I close that application camera still working and because of this I can't use camera again until I shutdown the computer. Its even continue to working If I try restart dude WHAT !? I litterally can't understand why. I tryed everything. I'm sure that I really close that application and I'm checking on task menager too but webcam light continue to shine. I reseted my laptop for just this annoying problem. I also try both of windows 10 and 8.1.

And sometimes in device menager my camera is appear under the section of Imagining devices but sometimes its appear under the USB controllers with yellow warning sign. I know that usb icon with yellow warning is camera because its only appear when Imaging devices section disappear.

In asus sites camera driver which is pixelmaster is just for windows 8.1 and because of this I resetted my laptop and currentlu using windows 8.1 but its still not working.

I'm waiting your answer. I'm really not happy because of this problem. Thank you so much. Have a Nice Day!

Corporal
09-15-2015, 10:03 AM
If the problem persists even directly after a factory reset, it's a hardware problem.
"Just bought few days ago" If I were you I would return it.

toronto699
09-15-2015, 10:54 AM
Right out of the box and problems , id return it ,