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Dodgers
09-29-2015, 03:28 AM
hi. so I just got this machine and only swapped out the drive and put a ssd in.

I noticed before and after this is a slight grove to the right of the mouse pad, and also where the airplane and lock logo are under the right mouse button. kind of like a wavy grove feel. feels like something is pushing up the panel.

about 2 hours ago I also noticed that the panel was lifted, like a hill. I was able to push it down. I don't know if the glue is lifting up or what, but its got me concerned already and I am only 1 day in using this thing.

any1 else duplicating this problem?

I have uploaded a image of the lifting or grove, underlining it with white paint so you can see where it is.

thanks for your help

joshindaphils
09-29-2015, 09:39 AM
Your photo does not help show what your problem is at all. Please do another attempt.

From you description I would say that this is abnormal and look for a warranty repair.

Dodgers
09-29-2015, 06:41 PM
attached is better photo. let me know if you can see it better.

Corporal
09-29-2015, 07:27 PM
On mine there is a little hill in the exact same place as yours.


I don't know if the glue is lifting up or what, but its got me concerned already and I am only 1 day in using this thing.
There is no glue, it's all plastic.
There are many things that bother me with my G751JY, this little hill isn't one of them.

joshindaphils
09-29-2015, 07:39 PM
Yeah I can see what you are talking about now. Can't say I have the same thing and I'm 10 months in with mine. There is play in this area when I press on it though.

I would affect a return / swap and not an RMA if this is a brand new device.

Dodgers
09-29-2015, 07:50 PM
On mine there is a little hill in the exact same place as yours.


There is no glue, it's all plastic.
There are many things that bother me with my G751JY, this little hill isn't one of them.

what are your issues?

Corporal
09-29-2015, 07:58 PM
Left USB ports don't provide enough power for external HDDs
Touchpad keys buzzing when certain frequencies are played via laptop speakers @ over 50% volume
Soundcard making a sound when it goes in and out of power saving mode, could be fixed by a software update but ASUS doesn't care apparently.
Screen bezel causing artifacts due to pressure on the screen -> fixed it with a flat file
CPU Fan rattling -> fixed it with oil

Now don't get me wrong, overall, I'm still satisfied with the machine, otherwise I wouldn't be using it now would I?

di Valenti
09-30-2015, 03:04 AM
Fitting - what that is saying is that someone opened the case or undid the screws under it and it may or may not have seated right - or it could just be that is wasn't seated properly at the factory... this is very easy to fix.

1. using a small screwdriver - remove the rubber plugs on the bottom of the case, and then the under cover also - there are 4x screws in the ram/hd bay as well as the DVD drive holding screw.

2. remove the screws around the case... then turn over - go to the back of the case and carefully and gently but with some force the first time... remover the back over the fans cover - then unplug the speaker cord, there are two rubber bumpers that sit in there they may be lose or fixed - they don't really matter what way they are in there are just odd bits of rubber to add support and vibration deading... just put them back if they fall out when you go to replace the cover.

then starting at the back above the fans gently pry off the top cover... then just reseat it so it goes in flat and your all good.

https://www.youtube.com/watch?v=3x7px8mx5LU - there is a video someone did that shows how to do it - very easy once you see it done. to make sure it's flat, just seat it from the front to back and make sure it's more or less level when you push it back in place with the clipping holders around the end.

Dodgers
09-30-2015, 05:50 AM
thanks dj for the info. only thing I have done is a hd swap, installing a ssd drive as soon as I opened the box up, right after leaving the best buy store. no other work has been done.

I will try the method and see if resetting the fitting removes the bumps. just feels like something is under there either pushing it up or stopping it from going down.

of course I would get the one with the fitting issue ;/

while I am there, should I toss in another 8gb ram card like the guy shows in the video? will I see a major difference between 8gb and 16gb ram with a ssd and the way the system is setup currently?

Corporal
09-30-2015, 06:39 AM
while I am there, should I toss in another 8gb ram card like the guy shows in the video? will I see a major difference between 8gb and 16gb ram with a ssd and the way the system is setup currently?
The ram will then work in dual channel mode, which is always better than single channel. You probably won't notice any difference, other than in a benchmark.

di Valenti
09-30-2015, 06:46 AM
I think you will be fine - it's not a fitting issue - the top cover is actually very flexible - so that is a good thing - but it does if seated wrong do that - only because of the way the clipping works - but its very tight and works well when you align it properly, but if you push it all the way down from the back to the front it can do that - best way...

Start with it resting on the case flat - with the front point aligned with the body - then start at the middle of the front and push them down towards the outside evenly, then again from the front to the back on the sides and it will then seat evenly - it's kind of like putting on a tire on a car you have to do it all little bit and evenly to seat it right or it's off... same here.

Someone may have opened the case at BB, who can tell, or it may simply be that it was that way from the factory... it's an easy fix just follow that video for instruction and you will be right there - you don't even have to remove the cables or anything just lose enough to refit it... and if you want to put in some RAM you can - I put mine to 32, 8x4 (maxed) but I would say unless your doing some CAD or Rendering (I do 3D game engine and Blender 3D - so I actually see a difference) you will probably not notice it in daily gaming or such - but hey RAM is cheap - you might want to - you could use it for the page file maybe... I think my RAM stick was 50USD on Amazon for Cruicial.

Dodgers
10-01-2015, 02:24 AM
I will be honest here. I don't even game anymore that much.

i only purchased this laptop for a few reasons. main one is i want power and i want a 17inch laptop, and those aren't as popular as 15 inch and below.

i will possibly never use this laptop for what its intended for (heavy graphic gaming). most of the stuff i do on this thing is work related, data, emailing, server access, just work office stuff.

i went from a Dell Inspiron 17 i purchased back in 2006/2007 to this ROG only because i want the power and size, nothing really more ;)

but since i do have it, perhaps i will dabble with some games, but that isn't priority for me.

i am interested in upgrading the RAM to 32gb just to have it max'd out. i did the same thing on my dell, so i will probably do that. but i do have 15 days return policy on this thing, and i just read the G752 is coming out, i don't know when but if its the same price i just paid @ best buy for this laptop, then it will make sense to just get the G752. there isn't a release date for that model i assume right?

and while i have this Asus ROG i am looking through the community here and checking out the reviews and user chat about their rigs, seeing the pros and cons. right now the only thing i am having a issue with is this panel lifting up and i had that sound issue. i did update the sound driver, and it doesn't seem to crackle, but i do hear static i think when i listen to some things. also i don't think the speakers are very loud @ 100% volume. aren't these supposed to be blasting loud?