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View Full Version : ASUS Strix Tactic Pro Not WORKING or EVEN DETECTED.



ReiJin24
10-01-2015, 01:43 PM
Good day guys, I recently bought an ASUS Tactic PRO on a local store here in my country. Unfortunately they are not actually an ASUS certified store, they are just a simple computer shop who sells stuff. Though I can try and talk to them for replacement, but remains to be seen.

So on to the problem, I plugged in the ASUS Strix Tactic Pro keyboard on to my computer and it worked fine, so I decided to download its software / drivers. I downloaded the latest stable release (Not the newer BETA Version). During installation, it prompted me to also download the latest firmware as well, I suppose the new driver also requires the latest firmware so I clicked YES. I downloaded the latest stable release firmware as well who happen to be version 1.09 and theres a binary file, I opened it, It says click "INTO LOADER" and Press UPDATE to update firmware, and so I did. When its done, I clicked FINISH. It worked properly, I suppose the drivers and firmware update will work best after I restart my system. so the LED Lights flashed, and they didnt turned ON. :( after the boot process the keyboard isnt functioning anymore not it is detected. I tried it on another computer, it doesnt work. Also tried it on several laptops, NO LUCK AT ALL. I figured, it must be drivers so I downloaded and tried all of the rest of the drivers, NO LUCK. So the last thing that came into mind is the firmware, I think I should be reseting it to its factory default. Unfortunately, the firmware update program doesnt react at all, no buttons to be clicked (Buttons are grayed out).

The thing is, the keyboard doesnt light up, except the P1 P3 the M and the NKRO Lights. They are at the lowest possible dim lighting. I really think that the firmware is corrupted and I dont know how to reset it to factory default.

I have read a couple of people having the same problem as me, and doesnt seem to have a solution posted. Dont know how to contact ASUS about this either.

waterworthr
10-05-2015, 03:36 PM
Hi All,

I updated the keyboard's firmware on Saturday night to version 1.09 and it worked fine, but after turning my computer on and off the keyboard is completely unresponsive. I think that the firmware has either become corrupt or is a dodgy version.

The only lights being lit up on the keyboard are the P1, P3, M and NKRO keys, but they are at the dimmest setting.

Any help would be greatly appreciated,
Thanks

InfernoStorm
11-09-2015, 03:47 AM
Have you tried updating the firmware? You can download the firmware on their website at the link below:
https://www.asus.com/Keyboards-Mice/STRIX_TACTIC_PRO/HelpDesk_Download/
Under others tab.

Also for the firmware update you need to open it twice as it has to erase the BIOS and then you open again to update the BIOS. It does look like a corrupted firmware file that's causing the issue for you, hope this works.

InfernoStorm
11-09-2015, 03:49 AM
It appears that you didn't install the firmware correctly, I've been using 1.09 for awhile now and don't have any issues. You need to open the firmware file twice, once it clears the firmware then you open again to update and it works fine afterwards.

Gothmog
12-01-2015, 01:25 PM
I am late but I'll give an answer anyway, so anyone facing the same problem, which looks happening frequently, knows what is going on.

This is most likely the case where the firmware is corrupted and the keyboard just lockups at booting phase (runs on an ARM cortex M0 cpu). Unfortunately there is no easy way to revert or recover it because Asus did'nt implement a user way to do it, trying to flash it again with the firmware updater wont work. So the easiest way is, of course, to send it back under warranty.
The hard way, which invalidates the warranty, consists in doing some cpu debugging using ARM's SWD (Serial Wire Debug). This process is not for everyone, it requires an swd debugger, some knowledge and some manual abilty because Asus forgot to put any kind of swd connector or pins on the board.

edmond2016
06-27-2016, 11:06 AM
Have you tried updating the firmware? You can download the firmware on their website at the link below:
https://www.asus.com/Keyboards-Mice/STRIX_TACTIC_PRO/HelpDesk_Download/
Under others tab.

Also for the firmware update you need to open it twice as it has to erase the BIOS and then you open again to update the BIOS. It does look like a corrupted firmware file that's causing the issue for you, hope this works.

what do you mean you need to open the updater twice?

is it open the FWupdate then close then open again then start to bootload?

Yamakichi
09-19-2016, 02:14 AM
what do you mean you need to open the updater twice?

is it open the FWupdate then close then open again then start to bootload?

I got to say that i also got the same problem here.prompted to run the fware upgrade twice , but keyboard not working after fware upgrade.
funny thing is that strix software suggests the fware upgrade itself , atleast give the user a warning that this could brick your keyboard so people can atleaset avoid it.
very bad software design IMO.

not too sure how and why asus released a $$$ keyboard and providing thrash software along with it. im really happy about the keyboard but the software
will not cut it.
to fix this issue , seems like you have to send the keyboard for RMA.
good luck dude , i'll let you know how my RMA process goes and probably more insight on the asus after service as well. cheers.

Bahz
09-19-2016, 08:29 AM
I have already forwarded your feedback to our team, they will add warning message during the update process.

Bahz
09-22-2016, 10:22 AM
Our peripherals team has come out with new firmware version that addresses this issue, I have sent you both a message with the unofficial firmware to first to use for now. This is scheduled to be updated to our product page very shortly.

Please let me know if you have any other issues with this new version.

majestic333
10-20-2016, 05:34 PM
Our peripherals team has come out with new firmware version that addresses this issue, I have sent you both a message with the unofficial firmware to first to use for now. This is scheduled to be updated to our product page very shortly.

Please let me know if you have any other issues with this new version.
Hi, I have the same problem, update firmware error and peripherical not recognized.
Can you send me the unofficial firmware please?

ps: sorry for my bad english

reignard
10-22-2016, 04:18 PM
Has anyone managed to resolve this? My Strix Tactic Pro is also no longer recognized after trying to update the firmware and further attempts to reinstall any version of the firmware doesn't work.

ReptileWarrior
10-28-2016, 03:26 PM
Hello ROGers, I am having an issue with the keyboard but in a different way.

I visited the support page to see if there were any recent firmwares for my keyboard and I downloaded the one corresponding to 26th September 2016. I installed it to upgrade it from version 34 to 43 but the problem is that I cannot control the keyboard backlight anymore (Either FN + 2 or FN + 8). This was not happening in version 34 and all the 4 firmwares shown in the official support page do the same thing. I tried to press the Factory Default button but nothing was happening (in all of them). I would like to know what I should do to solve this annoying issue. Thank you for your attention.

hovkhach
10-29-2016, 04:29 AM
Our peripherals team has come out with new firmware version that addresses this issue, I have sent you both a message with the unofficial firmware to first to use for now. This is scheduled to be updated to our product page very shortly.

Please let me know if you have any other issues with this new version.

Hi, I have the same problem. Can you please send me the firmware update as well. Not sure what to do at this point. =(

hovkhach
10-29-2016, 04:40 AM
I have this exact same issue. Not detected with dim lights activated after I updated the firmware. of course, My warranty expired just last month. I started an RMA, hopefully it works out and they replace it.

ReptileWarrior
10-29-2016, 03:53 PM
After all I managed to solve my issue. I had to download from the official support page a Beta version (1.08) of the keyboard firmware to go back to the version 34. The backlight adjustment works again. I reported this to the support of ASUS with hopes of seeing a future fix for this.

eggbertegg
10-31-2016, 10:47 PM
I need help with this too :O

I am getting the following issue

The Only lights that are on the keyboard are P1 P3 M and NKRO

What can i do about this.

Keyboard gets power, hence illuminating Lights above but not being detected

Please HELP

eggbertegg
10-31-2016, 10:48 PM
I need help with this too :O

I am getting the following issue

The Only lights that are on the keyboard are P1 P3 M and NKRO

What can i do about this.

Keyboard gets power, hence illuminating Lights above but not being detected

Please HELP sorry for the double post but im out of luck

majestic333
11-02-2016, 05:39 PM
Pratically, while I was updating the firmware, the software asked me to restart the pc, after that the keybord is not recognized as usb (dead).
There is no device inserted :(

Bahz
11-03-2016, 09:38 AM
Can you guys confirm if the keyboard still flashing with the orange light or is detected inside "Devices and Printers?"

If the keyboard is completely dead and not detected then unfortunately it must be sent back for RMA as the firmware is corrupt and the unit would need to be replaced.

majestic333
11-10-2016, 10:52 AM
Can you guys confirm if the keyboard still flashing with the orange light or is detected inside "Devices and Printers?"

If the keyboard is completely dead and not detected then unfortunately it must be sent back for RMA as the firmware is corrupt and the unit would need to be replaced.

Yes, flashing orange light

Bahz
11-14-2016, 10:02 AM
Also need to see if it's detected in Devices in Printer, if it isn't then there's no way for the firmware update to work as the system needs to still at least detect the keyboard.

j1nkz
08-13-2017, 03:53 AM
66599
same problem ,need help. i cant install firmware keyboard not detected

Bahz
08-14-2017, 04:12 AM
66599
same problem ,need help. i cant install firmware keyboard not detected

Do you still see a flashing orange light? Have you tried this keyboard on a different system to see if it can be detected?

j1nkz
08-14-2017, 05:39 AM
yes i have old PC with windows 7 its same problem not detected.

Bahz
08-14-2017, 08:55 AM
yes i have old PC with windows 7 its same problem not detected.

Unfortunately it means that the keyboard is dead and you will need to send it back for RMA replacement.

j1nkz
08-14-2017, 09:12 AM
i have no warranty more (

Bancroft
08-24-2017, 05:11 AM
I bought a Strix Tactic Pro brand new from a work colleague who never used it. Installed it without issue on a new desktop PC running Windows 10 (64-bit). Successfully flashed the firmware to V1.08 using the software downloaded from the ASUS support website. Everything worked perfectly until the surge protected power went off to my PC. Upon restarting the computer everything was fine except the keyboard was not working, with the only lights on P1, P3, M and NKRO keys.

66840

So I called ASUS Customer Support after lodging a service request only to be told to contact the retailer from whom I purchased it from and "return the product back to their technical/warranty department for further inspection/assessment". Only problem with this is I don't know where my work colleague purchased it from and he is also currently overseas.

Called Customer Support again and was given the number of a local service centre that turns out to only service desktops and laptops etc. So they can't help me and it looks like I'll have no choice but to throw this perfectly good mechanical keyboard in the trash because of a corrupt firmware that seems to be too much hassle for ASUS to help fix.

Any ideas or suggestions please would be greatly appreciated.

Bancroft
08-24-2017, 06:34 AM
Any resolution to this issue?

I'm having the same issue and can't get ASUS to come at RMA for whatever reason. It pains me to think I'm going to throw away a perfectly good mechanical keyboard because of corrupt software and poor design that inhibits user interaction.

https://rog.asus.com/forum/showthread.php?77418-ASUS-Strix-Tactic-Pro-Not-WORKING-or-EVEN-DETECTED/page3

Bahz
08-24-2017, 08:20 AM
If the orange lights aren't flashing and it's not installed or detected by the system (check in devices and printers) then there's nothing that can be done, the keyboard can only be sent back for RMA replacement.