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klinelozada
10-31-2015, 05:13 AM
Hello Guys,

The G551JW i bought was around 3 months now, well i'm experiencing sudden shutdown when playing heavy games. Games like GTA5, Dota 2 (high / low settings still shutdown), i don't know what's the problem, i even started to test on funmark but it's shutting down, also i realized that when i play Dota 2 on the same settings and the charger is plugged it'll shutdown automatically, but if i do play without the charger plugged the game runs fine. I don't really have any idea what's going on. Can someone tell me what to test or anything just to find what the problem is?

Thanks in advance guys.

Compwxr
10-31-2015, 01:58 PM
Defective AC adapter? Might be :\

Gps3dx
10-31-2015, 06:36 PM
Search the reason in the Windows event viewer - crashes without BSOD during heavy CPU and/or GPU load causes usually because of drivers.
only after you've rolled out the driver part - you need to check the HW - but in your case it means RMA ( i.e return to asus ).

1st, wipe the damn pre-installed bloated windows you got from asus, and install windows 8.1/10 FROM SCRATCH.
Then, install drivers (NOT FROM ASUS) like Intel inf, Nvidia geforce, and more. ( search this sub-forum for threads about that, it exist ).
Only then you'll be able, truly, to judge whether it is a SW problem or HW problem.

dunedune
11-01-2015, 07:50 AM
First make sure you download Nvidia Driver from ASUS Main Site version 345.xx not stupid useless latest one from Nvidia .

klinelozada
11-01-2015, 01:40 PM
First make sure you download Nvidia Driver from ASUS Main Site version 345.xx not stupid useless latest one from Nvidia .

Hello if you dont mind me asking what's the difference with the vcard drivers update from nvidia to asus? Thanks

dunedune
11-01-2015, 01:54 PM
Because when the company designed the graphic card created to run the original driver perfectly without any issues ,Depends on Model . For instance , When i upgraded my Nvidia Driver from 347.25 to 355.98 , I noticed some conflicts in Games performance like Skyrim ... However it was insane to describe how ugly it was .... When i run around environment the FPS is changing every single moments Between '' 60 - 50 -35 - 25 ! " With some lagging .Remember that GPU Temperature is fine ,It was 72C ,And many other games damaged with Insane FPS drop ... So the Old driver 347.25 is running most of games Smoothly 60FPS 'No Lagging or crashes'

klinelozada
11-01-2015, 02:44 PM
Because when the company designed the graphic card created to run the original driver perfectly without any issues ,Depends on Model . For instance , When i upgraded my Nvidia Driver from 347.25 to 355.98 , I noticed some conflicts in Games performance like Skyrim ... However it was insane to describe how ugly it was .... When i run around environment the FPS is changing every single moments Between '' 60 - 50 -35 - 25 ! " With some lagging .Remember that GPU Temperature is fine ,It was 72C ,And many other games damaged with Insane FPS drop ... So the Old driver 347.25 is running most of games Smoothly 60FPS 'No Lagging or crashes'

Thank you very much sir for the thorough input about their difference. All these time i often upgrade my nvidia drivers on nvidia site, but good to know that their is very much difference about the 2 drivers given. I'll try to update further. As of the moment i reset my laptop to factory type and test most of the things i was having issues for, i had 2 sudden shutdown today, but unlike before most of the time when i enter the dashboard of dota 2 it crashes right away, it automatically shuts down. So instead of having windows 10, i'm going to stay on windows 8.1 factory type of O.S. with the base drivers on NVIDIA, i'll try to update my nvidia drivers and see the difference and update the thread if i still manage to have sudden shutdowns while playing heavy games. Btw sir you have windows 10 OS?

dunedune
11-02-2015, 03:50 AM
Am not an idiot to upgrade to windows 10 , windows 10 is nightmare and its worthless for gaming with many problems ...... Just even worse than windows 8 ....
So try installing nvidia driver this version from asus site 345.xx and tell me the result

klinelozada
11-02-2015, 05:24 AM
Am not an idiot to upgrade to windows 10 , windows 10 is nightmare and its worthless for gaming with many problems ...... Just even worse than windows 8 ....
So try installing nvidia driver this version from asus site 345.xx and tell me the result

I tried the NVIDIA Driver 347.52 nothing really happened as of the moment. I'll update the thread if the problem exist.

dunedune
11-02-2015, 06:04 AM
Hmm strange --"
Try this ,change the resolution of the screen from intel HD setting to 1600x900 or any less ...
Question : did u tried to connect your laptop via HDMI port to a TV or any screen !? Does the problem still occurred ?

klinelozada
11-02-2015, 08:20 AM
Hmm strange --"
Try this ,change the resolution of the screen from intel HD setting to 1600x900 or any less ...
Question : did u tried to connect your laptop via HDMI port to a TV or any screen !? Does the problem still occurred ?

Nope, i didn't even tried to connect any monitors or HDMI port on it, the problem still occurs on the driver 347.52. It lasted for a min and half and shutdowns automatically while i was watching a game on Dota 2 - Reborn. I also changed the battery performance to - balanced from power saver.

Problem Started: So the auto-shutdown really occured when i upgraded to windows 10, it was quite ok at first, then this update comes along, since i cannot choose if i want the update or not, but it installed automatically and requested for a restart, so after rebooting i started playing dota 2 again, but before the game starts it automatically restarted, that's where the problem all started.

So i'm going to change my resolution to 1600x900, and i'm going to downgrade to 345.05 and see if there's anything that could improve the performance.

klinelozada
11-02-2015, 03:01 PM
Nope, there's nothing, i updated my bios to 204 from 202 then updated the NVIDIA drivrr to 347.52 lowered my dota 2 settings to a very low state, but i'm not using the NVIDIA Card for it instead i used the intel hd 4600 integrated graphics. Also the battery is being set to power saver though it's plugged. I had a few games and never shutdown but this is not supposed to be the fix of it.

dunedune
11-02-2015, 05:14 PM
Read this ...

https://rog.asus.com/forum/showthread.php?78481-G551jw-gtx960m-not-working&p=548204#post548204

ZIXEL
11-04-2016, 02:58 AM
Bro i think is for a short circuit , i had same issue solved with insulating tape , under gpu and cpu and under of motherboard


I think it happens when it becomes very hot and makes contact with the metal that covers the keypad for the back

try to reinforce with duct tape