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kalist0
12-22-2011, 04:16 AM
Hi guys, i have been plagued with this weird problem where i was able to startup my laptop but without the screen (blank). Well, i can actually hear my laptop starting up and even if i reboot it by force the screen would not show. The only solution so far is to hard reset bios (unplug,press power button for 30 secs). Im sure this is not the magnetizing issue since it can be solved by resetting the bios. So, any solution to this problem? im using BIOS 205 for my G53SX.

dstrakele
12-22-2011, 05:59 AM
If you attach an external monitor or LCD TV by VGA or HDMI port and boot up, can you see the desktop?

Can you boot into Safe Mode (by repeatedly pressing F8 on startup)?

Do you have an external drive or flash drive attached?

Here's a link to an article that has some recommendations to troubleshoot and attempt resolution of this issue: http://answers.microsoft.com/en-us/windows/forum/windows_7-system/windows-7-black-screen-when-booting-up/93a2c6e2-9418-4f45-b217-2a152fcce665

kalist0
12-22-2011, 01:45 PM
nope, the external port wont work when the screen doesnt show. even when i can hear the sound. nope, i cant even see the word ASUS.

chrsplmr
12-22-2011, 03:39 PM
+dstrakele...as usual....

OP: did you boot it with the external plugged in?
excuse me for not knowing each model...but
does this one have the fn/monitor combo?
did you try that during boot?

If you find a solution...please post it ... you may
not be the last to encounter this.... and well..thats
how this works best......

kalist0
12-22-2011, 03:56 PM
nope, i dont use externals but tried in when the screen wont boot. and sometimes i have to hard reset a few times before it decides to start up again :( i got this problem 3 times today. tired of resetting :rolleyes: and yes, i do have the fn/monitor key on f8. tried, nothing though.

chrsplmr
12-22-2011, 05:20 PM
and if you let it sit? running? no?
the fact that if you reset it...it boots.... hmmmm..
so its probably not a hardware issue....

malaysia....not like you can bring it over...... be patient..
this has to be something simple.... like the bios is resetting ..on reboot..

when the blank screen comes up.. have you seen the bios boot...
and goes blank before windows?? or blank from start?
is it getting lost in the drives? ... whats the boot order??
is it set on dvd first...and is something in the drive?
is there more than one hd.... are all these on default..factory....ect...
just troubleshooting a list...none may apply.......
(im guessing here..i cant touch it..be patient)
it boots..........so its probably not hardware...unless it is a weak cap..or short..
somewhere...which is highly, highly unlikely.... it boots.
id look that bios setup over again.......
no luck with the above suggested thread???
....it must be part of the asus package...a chess game to start you out...hahaha...im kidding...relax..
this has to be something simple...ull find it...
watch'n for ur next post..........................c.

kalist0
12-22-2011, 07:31 PM
well, its either it wont start from the beginning or it will. but have to remember that it actually startsup ' just no screen '. This only happens when i shut down my laptop and switch it on the next day or happened once when i restart my laptop. i have already reset my bios settings to default but still happened. :/

JRd1st
12-22-2011, 07:52 PM
You've wasted enough of hour time. If this was a recent purchase try and exchange it for a notebook that works. Otherwise set up an RMA so Asus can get you back up and running. :D

Good luck,
-JR

dstrakele
12-22-2011, 09:08 PM
JR has good advice. If this is a recent purchase, see if you can exchange it for a new unit.

If not and you still wish to troubleshoot further, what version video driver are you running (check the Properties of the device under "Display Adapters" in Device Manager? Did you ever update the video driver in this system's past?

I would try uninstalling the device and rebooting. If the video driver is uninstalled, Windows should install a Plug N Plug driver and boot into VGA mode. Does this allow a successful restart of your system?

JRd1st
12-22-2011, 09:15 PM
In post #3 he says he can't see the Asus logo when this happens. That would eliminate drivers or anything Windows related.

dstrakele
12-22-2011, 09:49 PM
Well, Thank you Mr. Know-It-All! (hey - that actually IS a very good point! - damn you!)

Could there be any changes he could make in BIOS settings to troubleshoot further? Are you attempting a UEFI/GPT Windows boot for instance?

On the other hand, BIOS settings changes would fail to explain why the issue reoccurs after a reset...

EDIT: Suppose the video driver is corrupted in a fashion that makes it configured for an external monitor when none is connected? In such a scenario, it may be attempting to display the ASUS Splash screen on the nonexistent monitor. I know that on my clean Windows install instance running the NVIDIA 295.36 BETA driver, it will sometimes reconfigure to a single display, even though I have an external monitor attached. Who's to say the reverse can't happen?

JRd1st
12-22-2011, 10:11 PM
He should disconnect any peripherals, and also go into the BIOS and restore optimal defaults (f9)

If that doesn't work I advise the standard thing;
1. Exchange at reseller if possible
or
2. Set up RMA (and hope it's still bad when the techs check it out.)

Drakohl
12-23-2011, 04:16 AM
kalist0, I had the exact same problem as you are experiencing, and much more. My G74SX has been a tremendous source of problems and frustrations.

Since the first day, the SPACE key was not functioning properly.

On the third day after I received my 'new' laptop, I was playing Arkham City and suddenly the screen went blank and my laptop emitted a loud "BZZZZ" noise. I forced a shut down and switched it on again. The button lights came on but nothing was displayed on the screen. Restarted the laptop 3 times, still the problem remained.

Took it my local repair centre the very next day, and they said it was a motherboard problem. My laptop's SPACE key was fixed and the motherboard changed, so these are fine now. But after the repair, something has gone wrong with my speakers! When playing Arkham City, there will be a lot of fuzz when main characters speak, and also when the music becomes high pitched. I have downloaded and reinstalled the sound driver, but the problem persists! The sound was fine before I had sent my laptop for repairs! So the very next day after I had my laptop repaired, I went back AGAIN to the repair centre. This time I spoke to the supervisor, who was pretty clueless about my laptop model and the problems that have entailed. Said he would lodge a complaint for me to the HQ in Taiwan, but I am going to ask him for a replacement.

I paid A LOT of money for my G74SX, I don't expect to receive a bundle of problems! I have been far too patient and cool with Asus. How can Asus claim "No.1 in Quality and Services" when so many of their products are problematic?! And I dare say that so many of their products are problematic due to my personal experiences (this is my 2nd Asus laptop), and from observing many other frustrated people at the repair centre, both times I went.

I hope an Asus representative will read this: Asus, GET YOUR ACT TOGETHER, especially if you make bold statements!

Edit: It has been a week after this post, and my speakers do sound fuzzy when I play other games, Youtube videos (have played the videos on this laptop and my old one for comparison) and music CDs. On the rare occasion though, the fuzz disappears. Still awaiting a response from my local Asus centre regarding this issue! And now my SPACE key is acting up again! So sick of all these problems that i'm losing the energy to vent on...

kalist0
01-09-2012, 07:10 AM
hi guys, just to inform you all of my solution. basically i RMA'd my lappie and they had to change the motherboard and graphic card to settle my issue. got it back within two weeks. :)

Drakohl
01-16-2012, 08:36 AM
hi guys, just to inform you all of my solution. basically i RMA'd my lappie and they had to change the motherboard and graphic card to settle my issue. got it back within two weeks. :)

I contacted Asus last week, and they had already agreed to replace my unit but never informed me. They were unable to specify when the replacement unit would be in. It's highly likely that a bad batch of G series laptops were shipped to Malaysia, hence the similar problems kalist0 and I faced. I hope the new unit will be in proper working order when it arrives. Have not been buying any other games as i'm waiting to get the (hopefully problem free) replacement unit first.

Hopefully you won't have any more problems with your laptop either, kalist0.

MarioBro
03-08-2012, 08:08 AM
I am having same issue suddenly. I hibernated it at work, unplugged external monitor, put it in laptop bag and went home. Tried starting it that evening and graphics were weird....like pixely like when a video card overheats, then blank screen. When I use the screen switch I can see something for a quick second, but all out of shape, then blank screen again. For sure video card/MB issue I would have to say...