PDA

View Full Version : Its official only 2 samsung ssd drives will work with g752



Jakov19951995
12-03-2015, 12:06 PM
Asus confirmed to my service place only 2 ssds work with g752 normaly so all hope is lost for now since these guys that tried to put a new kingston M.2 2280 Pcie 240 gb ssd are profesionals and they couldnt do it they dident try the option to install the system on hard then to clone it since they dident want to risk warrenty on the ssd :)

cl-Albert
12-03-2015, 07:00 PM
fyi.

If you are referring to post #14 by jaydee79 below (thanks to jaydee79 for providing it by the way), these are normally just the 'officially approved' SSDs that ASUS is shipping with the G752VT (and some other models?).

It's possible that other SSDs will work, but 'officially' ASUS support wouldn't be able to guarantee or recommend them (since we probably don't have more information about those drives right now either way).

Anyway, since those 2 'approved' drives are NVME M.2 SSDs, you would want to look at other NVME M.2 SSDs for upgrades, but as we're hearing, it doesn't sound like it may be working that smoothly right now, so it's a good idea to be prepared in case there are any problems.
Hopefully we can get more information from our end or others soon though.

https://rog.asus.com/forum/showthread.php?79040-G752VL-with-the-new-SAMSUNG-950-PRO-M-2-512GB-PCI-Express-3-0-x4/page2
(https://rog.asus.com/forum/showthread.php?79040-G752VL-with-the-new-SAMSUNG-950-PRO-M-2-512GB-PCI-Express-3-0-x4/page2)


Thank you for contacting ASUS Customer Service.
My name is DELETED and it is my pleasure to help you with your problem.

Unfortunately I am afraid that this SAMSUNG 950 PRO M.2 512GB PCI-Express 3.0 SSD hasn't been tested on this G752VL notebook, so we couldn't completely ensure the compatibility.
Currently the SSDs have been tested on this notebook are SAMSUNG/MZVPV256HDGL-00000 and SAMSUNG/MZVPV512HDGL-00000
G752VT SSD M2 2280, for your reference.

mpedersen
01-17-2016, 03:26 AM
Oddly, I purchased a 951 based on this note, and it doesn't work. I started a tech support chat yesterday but had it interrupted. But, here's how it started out:


First off Id like to apologize for your inconvenience. I will be more than happy to advise you.11:10 pm
Please be advised that its the Samsung 950 that is compatible as oppose to the SM951 what you confirmed in the above link provided

Great...um...now what?!

JustinThyme
01-17-2016, 07:35 PM
Welcome to the ROG forums.
Which SM951 did you purchase, there are 2 versions AHCI and NVMe. The 256GB NVMe is what was in my G752JY-DH72 when I bought it and subsequently upgraded to the 512GB 950 pro. Which machine did you try it in and how did you try to do it...ie clone fresh install etc.

The more specifics you provide the better your chances at a resolution.:cool:

mpedersen
01-17-2016, 10:37 PM
I have the stripped down Best Buy version of the G752VL...needed a replacement mobile work station fast, so had to get what was there.

For the SSD, I purchased the 256 GB NVMe version, which was what was specified in the support chat I initially referenced here. Just got off chat with tech support, was told I need to update my bios from V 208 to 214, and that should resolve the issue. Stay tuned...

JustinThyme
01-17-2016, 11:09 PM
Just be aware that when it didnt come with the SSD out of the box that it can be a bit tricky getting it to work. There are several threads addressing just how to get the Intel IRST drivers loaded and how to partition the disk for UEFI boot. Not as easy as just cloning the spinner and restarting.

mpedersen
01-18-2016, 06:28 PM
Well now I, as a consumer who's out a lot of cash, am ticked.

I did the BIOS update as directed...the 951 drive is still not recognized.

Here is the response from the chat person I got just now:

"Shadeene R.
Very sorry, Matt.

Dismantling the computer and removing its internal components is not supported over chat/phone Technical Support. Matt, you can seek the help from a certified computer technician or computer shop for assistance. Best Buy happens to be an Authorized Service Provider of ASUS. They have all the tools and resources to service your PC, at your convenience."

Are you kidding me? It's a brand new laptop not recognizing a DRIVE that it is SOLD as supporting. Now I'm pissed.

golomb13
01-18-2016, 06:45 PM
Well now I, as a consumer who's out a lot of cash, am ticked.

I did the BIOS update as directed...the 951 drive is still not recognized.

Here is the response from the chat person I got just now:

"Shadeene R.
Very sorry, Matt.

Dismantling the computer and removing its internal components is not supported over chat/phone Technical Support. Matt, you can seek the help from a certified computer technician or computer shop for assistance. Best Buy happens to be an Authorized Service Provider of ASUS. They have all the tools and resources to service your PC, at your convenience."

Are you kidding me? It's a brand new laptop not recognizing a DRIVE that it is SOLD as supporting. Now I'm pissed.

I do have exactly this drive, works like a charm, you might have a unit defect, tried to connect to second pcie port?

mpedersen
01-19-2016, 05:35 AM
I do have exactly this drive, works like a charm, you might have a unit defect, tried to connect to second pcie port?

Good point Golomb13. I will try that. Surprised Tech Support can't even be bothered to mention something like that.

""

mpedersen
01-19-2016, 07:26 AM
Tech support Chat's solution at this point is for me to send the laptop back; they set up a "RMA". I'm not exactly in a position to be without my work laptop for a week again! Oh, and apparently "MY" warranty requires that "I" pay for the shipping to and from....

Golomb13, your very wise advice was unfruitful - no luck with the 951 in either slot.

So now, I either suck it up and use the laptop without the SSD and return the SSD, I take it back to best buy and see what they do, I return the laptop and go with something else and spend another 4-5 days reconstituting all the data and software, or I send my laptop off to ASUS on my own dime for them to *probably* tell me nothing is wrong and that upgrading is at my own peril...

Wow...I heard a ton of great things from fellow seasoned veteran professionals when It old them I purchased an ASUS. Right now, I'm wondering if they're all paid spokespersons....

golomb13
01-19-2016, 01:34 PM
Tech support Chat's solution at this point is for me to send the laptop back; they set up a "RMA". I'm not exactly in a position to be without my work laptop for a week again! Oh, and apparently "MY" warranty requires that "I" pay for the shipping to and from....

Golomb13, your very wise advice was unfruitful - no luck with the 951 in either slot.

So now, I either suck it up and use the laptop without the SSD and return the SSD, I take it back to best buy and see what they do, I return the laptop and go with something else and spend another 4-5 days reconstituting all the data and software, or I send my laptop off to ASUS on my own dime for them to *probably* tell me nothing is wrong and that upgrading is at my own peril...

Wow...I heard a ton of great things from fellow seasoned veteran professionals when It old them I purchased an ASUS. Right now, I'm wondering if they're all paid spokespersons....

Can you please write down exact name of drive you bought, with serial number.

Thank you!

JustinThyme
01-19-2016, 03:39 PM
Tech support Chat's solution at this point is for me to send the laptop back; they set up a "RMA". I'm not exactly in a position to be without my work laptop for a week again! Oh, and apparently "MY" warranty requires that "I" pay for the shipping to and from....

Golomb13, your very wise advice was unfruitful - no luck with the 951 in either slot.

So now, I either suck it up and use the laptop without the SSD and return the SSD, I take it back to best buy and see what they do, I return the laptop and go with something else and spend another 4-5 days reconstituting all the data and software, or I send my laptop off to ASUS on my own dime for them to *probably* tell me nothing is wrong and that upgrading is at my own peril...

Wow...I heard a ton of great things from fellow seasoned veteran professionals when It old them I purchased an ASUS. Right now, I'm wondering if they're all paid spokespersons....

You can return it to Best Buy.

As asked by golomb13 please post the exact model number to confirm you have the correct drive A single letter separates NVMe from AHCI. First letters tell the story. This is a very common mistake by both the consumer and the supplier.

MZVP=NVME
MZHP=AHCI

As stated already its a bit tricky to get it installed when the original configuration was not set up for it. You cant just throw it in and boot to the OS and everything is peachy.
First thing before you go any further with even bothering to clone etc........
Is the drive seen in the BIOS? If not then its there is no point going further. Its either the MOBOs M2 controller or the SSD itself. You can elect to return either or both, that your decision to make.
If it is seen in the BIOS then report back and we will try and help you one step at a time.

What I can tell you is that you are not going to clone the original spinner right over to the SSD. If the bios recognizes the SSD then you will have to follow one of the many guides of how to Set this up for UEFI boot and how to install the Intel RST drivers onto a USB drive along with a clean install of windows and point the install to those drivers.

If you are just booting to the OS and not seeing the drive without installing the Intel RST drivers, that's pretty much expected and not a short coming of either. At this point we don't really know what direction to point you in as all I see is disdain and this doesn't work with no explanation of what you have tried.

A small bit of advice that my Grandmother always told me.
"You catch more flies with honey than vinegar"

mpedersen
01-19-2016, 07:54 PM
Can you please write down exact name of drive you bought, with serial number.

Thank you!

The drive purchased was: Samsung SM951 256GB NVMe MZVPV256HDGL-00000 M.2 80mm PCIe 3.0 x4 SSD - OEM. I can verify that I was sent the correct SSD. This was the drive specified at the opening of this thread in the tech support quoted:


"Unfortunately I am afraid that this SAMSUNG 950 PRO M.2 512GB PCI-Express 3.0 SSD hasn't been tested on this G752VL notebook, so we couldn't completely ensure the compatibility. Currently the SSDs have been tested on this notebook are SAMSUNG/MZVPV256HDGL-00000 and SAMSUNG/MZVPV512HDGL-00000"

Forgive the overly cautious question, but why do you need the Serial Number?


You can return it to Best Buy.

That may be the direction this is all headed, and if that's the case, well, I will have wasted 2 weeks of my work life into this machine.


As asked by golomb13 please post the exact model number to confirm you have the correct drive A single letter separates NVMe from AHCI. First letters tell the story. This is a very common mistake by both the consumer and the supplier.

MZVP=NVME
MZHP=AHCI

Please see above.


As stated already its a bit tricky to get it installed when the original configuration was not set up for it. You cant just throw it in and boot to the OS and everything is peachy.
First thing before you go any further with even bothering to clone etc........
Is the drive seen in the BIOS? If not then its there is no point going further. Its either the MOBOs M2 controller or the SSD itself. You can elect to return either or both, that your decision to make.

Thanks, I will give this a look.


If it is seen in the BIOS then report back and we will try and help you one step at a time.

Thanks, appreciated.


What I can tell you is that you are not going to clone the original spinner right over to the SSD. If the bios recognizes the SSD then you will have to follow one of the many guides of how to Set this up for UEFI boot and how to install the Intel RST drivers onto a USB drive along with a clean install of windows and point the install to those drivers.

Understood, but I'm not exactly excited about that prospect.


If you are just booting to the OS and not seeing the drive without installing the Intel RST drivers, that's pretty much expected and not a short coming of either.

Really? IDK...this is the first time I've had such an issue like this, or come across something this finnicky and picky. I've had to be my own tech support for years (being a remote employee). I'll be very honest here; I expected the installation of a M.2 SSD to be about as difficult as it is to upgrade RAM. That's kinda the whole point of the design, right? So long as you buy the right RAM, it should work (and it does work on this machine). I'm getting the impression that there is NOT a single M.2 SSD out there that I could install in this model G752 and expect it to simply be recognized and work. That's an extreme disappointment, and yes, I do feel a bit mislead by ASUS, who marketed this as having the two M.2 slots for easy upgrade.


At this point we don't really know what direction to point you in as all I see is disdain and this doesn't work with no explanation of what you have tried.

A small bit of advice that my Grandmother always told me.
"You catch more flies with honey than vinegar"

I realize there are at lot of ASUS fans here on this forum, so to come on complaining certainly isn't going to buy me lots of friends. I realize there are also many people more skilled and knowledgeable here as well. I'm a new ASUS owner, and well, I'm not impressed. I don't believe this simply expansion, which the laptop is designed for, should require so much technical expertise.

Justin, I should note, I've read elsewhere in the forums here that only the AHCI drives work, despite these machines supposedly being here with NVME support....if that's the case, well, why shouldn't I be incredibly frustrated? Then I've read that this drive, which I purchased, is the exact drive that ships in the model variations that sell with the M.2 installed?

There seems to be nothing but endless conflicting information here, but that all stems from ASUS simply not making a product that works as advertised and not having tech support people which are able to provide consistent information, nevermind an actual fix.. My sour grapes certainly aren't directed at the users here who try to "help"...but why should I have to rely on the benevolence of ASUS's CUSTOMERS to support their product on their behalf? I expect better out of a company.

As a general consumer, and as a person who needs an out of the box higher-end laptop for the work I do, and unfortunately needed it FAST, I didn't have the luxury of days of researching, nor ordering and waiting for the "ideal" machine to arrive. It's not my job to tinker and tweak this machine...I'm not a gamer looking to eek out every last ounce of performance.

The Best Buy version of the G752VL (G752VL-BHI7N32) is what I got, and from everything I've seen, it is terribly stripped down (this machine is slower than the 4 year old Samsung Laptop that died). As near as I can tell, from reading after the fact, it is lame 5400 RPM hard drive this machine ships with at the root of my performance woes. I sat on this machine for 5 days, hemming and hawing about returning it, but upon doing my research into the specs of the machine, made the conscious decision that "Oh, just install a M.2 drive to run the OS and some software, upgrade the ram (done in 30 seconds, no problems) and this machine should work well.". Looks like I talked myself into one big headache and disappointment, for now...

mpedersen
01-19-2016, 09:17 PM
AND THE UPDATE...

it does show up in the BIOS.

JustinThyme
01-20-2016, 02:49 AM
AND THE UPDATE...

it does show up in the BIOS.

If it shows up in the bios then proceed here
https://rog.asus.com/forum/showthread.php?81003-G752VT-clean-install-some-issues-found-and-questions&p=557798&viewfull=1#post557798

i realize this is more work than some are prepared to undertake. There are very few that actually do not have at least the 128GB M2 already installed which makes it a lot easier. you just use the samsung migration tool to clone the drive and you are done. I wish all things were plug and play easy but when you are on the cutting edge of technology often there are prices to pay and workarounds that have to be done. Another alternative is to take it all to Geek Squad as best buy and tell them what you want. They can most likely handle it but will charge you more than the drive is worth. It is a bit shady the way they market these for the same price you can get it elsewhere and not be stripped down.

One other thing is make sure CSM is disabled in your bios.

A little patience and we will get you there. Im sure there are others who will jump in depending who is online.

If not it may be worth your time to just return the BB version and order one at many places online for a better price that already has the SSD.

mpedersen
01-20-2016, 03:08 AM
If it shows up in the bios then proceed here
https://rog.asus.com/forum/showthread.php?81003-G752VT-clean-install-some-issues-found-and-questions&p=557798&viewfull=1#post557798

If not it may be worth your time to just return the BB version and order one at many places online for a better price that already has the SSD.

Well at this point I'm rather committed to making this one work...I simply cannot afford the downtime of being without a machine, nor spending days again reconstituting everything from the backups! Thanks for the link, I'll give that a look and report back. At this point, I'd simply be happy enough to have the drive usable for storage....that at least would be something.

JustinThyme
01-20-2016, 03:20 AM
Well at this point I'm rather committed to making this one work...I simply cannot afford the downtime of being without a machine, nor spending days again reconstituting everything from the backups! Thanks for the link, I'll give that a look and report back. At this point, I'd simply be happy enough to have the drive usable for storage....that at least would be something.

Its also worth the read to go through the sticky (https://rog.asus.com/forum/showthread.php?76993-Guide-How-to-install-windows-8-8-1-10-The-proper-way-(UEFI-based-installation))

You can also get all the software and most of the drivers you need on you default drive C:\eSupport\eDriver
May be a good idea to copy all of that to its own jump drive for future use.

Once you get this working it will make that 5400rpm spinnner seem like loading from paper and pencil. Once its all set up and optomized you should get at least 10x the speed.


For what its worth I have the G752JY-DH72 that came with the exact drive you bought. Here is the benchmark right out of the box, no update nothing. Started the brand new machine, went though initial set up, downloaded the crystal marks tool and ran the benchmark.

https://rog.asus.com/forum/showthread.php?81605-MY-G752VY-SSD-BENCHMARKS-COMPARED-Samsung-950-NVMe-vs-951-NVMe-vs-850-EVO-READ&p=564090&viewfull=1#post564090

golomb13
01-20-2016, 07:03 AM
AND THE UPDATE...

it does show up in the BIOS.

So it works as it should, for clear windows installation, load intel raid drivers, and UNPLUG HDD.