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Kropotkin
01-20-2016, 01:39 AM
Hi guys.
I have a real serious problem.
Situation: i am a sailor and for now on a remote island in Philippines. I use my GL552J for navigation and all my
charts and programs through it. It is 4 months old and normally a nice tool to do all i want. It is with windows 10.
Now i cannot move anymore since it went yesterday into power save mode and did not start anymore.
I had that issue already 2 times before, but then i removed battery and power plug, put battery back and pushed power button
while sticking in power plug and then released button. Then it worked. I changed my settings and could work fine.
Then i was stupid enough to change power management again due to the fact that i had not so much power on the boat.
Then i made a trip yesterday and in mid of the trip the laptop switched off.
Now it seems like dead, only one light, the green led which shows that power is going in.
How can i start it again ?
Excuse my English, i am not native. But please help me, cause I am in a very, very
inconvenient situation.

thanks
Kropotkin

BVr77
01-20-2016, 03:26 AM
have you try to press the power key for quite short time

Kropotkin
01-20-2016, 03:27 AM
Hi guys.
I have a real serious problem.
Situation: i am a sailor and for now on a remote island in Philippines. I use my GL552J for navigation and all my
charts and programs through it. It is 4 months old and normally a nice tool to do all i want. It is with windows 10.
Now i cannot move anymore since it went yesterday into power save mode and did not start anymore.
I had that issue already 2 times before, but then i removed battery and power plug, put battery back and pushed power button
while sticking in power plug and then released button. Then it worked. I changed my settings and could work fine.
Then i was stupid enough to change power management again due to the fact that i had not so much power on the boat.
Then i made a trip yesterday and in mid of the trip the laptop switched off.
Now it seems like dead, only one light, the green led which shows that power is going in.
How can i start it again ?
Excuse my English, i am not native. But please help me, cause I am in a very, very
inconvenient situation.

thanks
Kropotkin
(Admin: if u do consider this as doubleposting, please keep one, thanks!) its only that i need urgently a help

Kropotkin
01-20-2016, 03:43 AM
Thanks for answer.
Yes, i pushed shortly, i pushed long time 1 minute, 30 sec, no result

BVr77
01-20-2016, 03:57 AM
and "fn" key + "f1" key ?

Kropotkin
01-20-2016, 04:02 AM
I pushed many buttons, just to try....
what to do with that fn + f1 ?
pushing same time with power button ?

BVr77
01-20-2016, 04:06 AM
fn+f1 is used to wake up the laptop in hibernate or deep sleep mode

Kropotkin
01-20-2016, 04:19 AM
ok.
How to get my laptop started now ? That
is the big question

BVr77
01-20-2016, 04:28 AM
last idea : unplugged the laptop, then remove the battery, press the power button for 30 sec.

connect the power cable and switch-on the laptop.

Kropotkin
01-20-2016, 04:36 AM
did already more than 10 times, no result

BVr77
01-20-2016, 04:44 AM
did you press the power button 30 sec. while the power cable is unplugged and the battery out ?

if yes , i have no more ideas, sorry

Kropotkin
01-20-2016, 06:05 AM
I pressed and pressed and pressed, many times, any length of time ...dead !
Only one green led showing the power is going in.
Thanks anyway for help
Maybe another expert has an idea ?

TokoDude
01-20-2016, 02:34 PM
If the computer is not able to power on you may find it helpful to perform a power reset.
This discharges any electrical build up which may prevent your notebook from powering on correctly.

To perform a power reset:

*Unplug the AC adapter from your notebook.
*Remove the battery

-->Hold down the power button for 30 seconds, then release the power button.
-->Turn the notebook back over and slide the battery back into place and plug in your AC adapter.
-->Turn on your notebook.

Do you also notice something else than only the LED lights?

cl-Albert@ROG
01-20-2016, 06:09 PM
Do you have 2 sticks of memory installed and can you try to install 1 at a time in different slots to confirm there isn't a bad memory slot or bad memory stick if you can do this safely? Be sure to remove the battery, unplug the power, and observe anti-static precautions before trying this of course, or let us know if you want more details.
It may not be worth trying, but you may just want to unplug the hard drive temporarily too while you are testing since you don't need the hard drive to see anything on the screen.

If your battery light comes on while plugged in, try to charge the unit for an hour and turn on by battery power only too if you haven't already.
Also try to test without the battery and only the AC adapter plugged in as long as you're careful nothing gets near the exposed battery contacts.

If it's easy to plug in an external monitor, that's another thing to check, but not really something expected to make a difference in this case if the system doesn't appear to be booting into Windows.

Good luck!

warryabel
01-20-2016, 06:26 PM
If your battery light comes on while plugged in, try to charge the unit for an hour and turn on by battery power only too if you haven't already.
Also try to test without the battery and only the AC adapter plugged in as long as you're careful nothing gets near the exposed battery contacts.

Me thought its good to have an 751,because this tip wouldnt help me!

Kropotkin
01-21-2016, 08:05 AM
If the computer is not able to power on you may find it helpful to perform a power reset.
This discharges any electrical build up which may prevent your notebook from powering on correctly.

To perform a power reset:

*Unplug the AC adapter from your notebook.
*Remove the battery

-->Hold down the power button for 30 seconds, then release the power button.
-->Turn the notebook back over and slide the battery back into place and plug in your AC adapter.
-->Turn on your notebook.

Do you also notice something else than only the LED lights?

Did already 5 times.
Btw the green light for power only if also battery is in.

Kropotkin
01-21-2016, 08:21 AM
Do you have 2 sticks of memory installed and can you try to install 1 at a time in different slots to confirm there isn't a bad memory slot or bad memory stick if you can do this safely? Be sure to remove the battery, unplug the power, and observe anti-static precautions before trying this of course, or let us know if you want more details.
It may not be worth trying, but you may just want to unplug the hard drive temporarily too while you are testing since you don't need the hard drive to see anything on the screen.

If your battery light comes on while plugged in, try to charge the unit for an hour and turn on by battery power only too if you haven't already.
Also try to test without the battery and only the AC adapter plugged in as long as you're careful nothing gets near the exposed battery contacts.

If it's easy to plug in an external monitor, that's another thing to check, but not really something expected to make a difference in this case if the system doesn't appear to be booting into Windows.

Good luck!

So far i do not dare to open it, i am zero good in repairs.
Please be aware, i am in a sailingboat close to a remote island on anchorage, and cannot move as long my navigation is not working.
If u like, i would be happy, to give advices in opening , give it in simple words and little steps.
If u like and u feel strong enough we can do by email, so we do not bother the forum.
My batterylight is only green when i have battery in and powerplug. If i get out the battery -> no light.
All my attempts: i cannot hear anything inside, i cannot see anything.

TokoDude
01-21-2016, 02:13 PM
Did already 5 times.
Btw the green light for power only if also battery is in.


Sorry my message has been moved to this topic. ( I reacted as first on your other topic on another forum sector)

If you have no experience with opening and repairing laptops, It's not wise to do it by yourself then.
But if you want to try it anyway, you need to look at an example video: How To Disambel ASUS ROG GL552J
You can watch a video of a different model. it is about the same , only the steps are sometimes slightly different and the screws are somewhere else.

Removing your RAM and Harddrive is easy just open your laptop up and fallow these staps:

https://youtu.be/0U69nzbC62M?t=1m34s

Julskey
01-21-2016, 03:19 PM
Have you tried removing battery and putting power plug back in without batter and then push power button? With power plug in without the battery, what is the status of the LED light indicator? (Trying to isolate a defective battery which shorts out power supply. I you have a volt meter, please try to measure the voltage reading of the battery and then measure also the voltage of the dc out of the ac adaptor. Voltage rading should be greater than rated voltage on the adaptor, and battery voltage should be approximatel equal to the rated battery voltage.

Julskey
01-21-2016, 03:21 PM
Could also be that the power adaptor is putting out less voltage than what is needed to charge the battery and power up the laptop.

Kropotkin
01-22-2016, 01:08 AM
Have you tried removing battery and putting power plug back in without batter and then push power button? With power plug in without the battery, what is the status of the LED light indicator? (Trying to isolate a defective battery which shorts out power supply. I you have a volt meter, please try to measure the voltage reading of the battery and then measure also the voltage of the dc out of the ac adaptor. Voltage rading should be greater than rated voltage on the adaptor, and battery voltage should be approximatel equal to the rated battery voltage.
Yes, i tried to start without battery.
Removing battery and only plug in power cable leads to a NOTshow of green led.
I would like to messure. How to do that exactly ?
Where do i find plus and minus a) on the battery, b) in the adaptor ?




@Tokodude
thanks for answer.
I am really scared for doing it. I will do it when i have no more options.
And maybe for that i need more advices later.

JustinThyme
01-22-2016, 01:20 AM
Please be aware, i am in a sailingboat close to a remote island on anchorage, and cannot move as long my navigation is not working.


What ever happened to the good old fashioned way with paper charts, a compass and a sextant? Thats how I had to do it to get a charter captains license. There was no GPS, Loran was pretty new but wasnt allowed to use that. Had to prove I could do it old way!

Kropotkin
01-22-2016, 01:42 AM
What ever happened to the good old fashioned way with paper charts, a compass and a sextant? Thats how I had to do it to get a charter captains license. There was no GPS, Loran was pretty new but wasnt allowed to use that. Had to prove I could do it old way!

My boat was ripped off some time ago, when i was not on board. They stole computer, vhf, 2 gps devices and all my charts (i do not know why),
kitchen tools, books, cloths and tools. I am replcaing all step for step.
Sextant is a system which nowadays nobody uses anymore. Your time must be very long ago. I guess before the 70es.
But u really want to push me in a discussion like that ? My actual situation is not funny, whatever
i did wrong before.
I have a ****ing technical issue, so if u can help in that, welcome.
For taking me somehow different, stay away. thanks.
After i solved the problem i am ready for any philosophical discussion u wish, also about sailing
and navigation

JustinThyme
01-22-2016, 01:51 AM
My boat was ripped off some time ago, when i was not on board. They stole computer, vhf, 2 gps devices and all my charts (i do not know why),
kitchen tools, books, cloths and tools. I am replcaing all step for step.
Sextant is a system which nowadays nobody uses anymore.
But u really want to push me in a discussion like that ?
I have a ****ing technical issue, so if u can help in that, welcome.
For taking me somehow different, stay away. thanks

I was poking fun at you trying to make a little light in an otherwise dark situation.

With a response like that I wouldn't give you the answer if you paid me for it, good luck.

BTW I still have my sextant and the most likely answer has already been posted by an ASUS rep

Julskey
01-22-2016, 04:03 AM
Well if you have a digital voltmeter, it does not matter if you got it reversed. Youll just get a negative value. Set your dvm(voltmeter) to 20 or 50 volt dc range or auto. Put the red probe to the inner connector of dc adaptor and the black probe to outer connector. For battery usually it is marked with plus or minus, embodsd near the terminal.

Kropotkin
01-22-2016, 04:07 AM
Situation is quite serious.
I am not able to make fun.

If battery is bad, why i cannot get power when it is out ?
What can be a reason that there is not any power. E.g. no backlight on power button.
I still do not understand, if i have a software problem or hardware problem.
Or is it possible that i emptied by my "actions" the cmos battery ?
Still hesitating to open it.
Thanks for everybody who likes to answer.

Julskey
01-22-2016, 04:07 AM
If you dont get a led lamp when battery is out and adaptor is plugged, it is possible that you have a defective adaptor. Most laptops can run on adaptor with the battery removed but some dont. Maybe they have some kind of bridging at the battery to prevent laptop from running without battery.

Kropotkin
01-22-2016, 04:26 AM
If you dont get a led lamp when battery is out and adaptor is plugged, it is possible that you have a defective adaptor. Most laptops can run on adaptor with the battery removed but some dont. Maybe they have some kind of bridging at the battery to prevent laptop from running without battery.

Is noticed, thanks.
If my adaptor is defective i would not see green light , isn"t it ?

Kropotkin
01-22-2016, 04:48 AM
Just some minutes ago i read this in another forum :
"...motherboard for a button-cell battery (it looks like a digital watch battery, but a bit larger)..."
He suggest to take that out and to start the laptop without it.
What do u guys think of it ?
If u think its good, how to do it on my Rog ?

toronto699
01-22-2016, 05:30 AM
hope this is usefull
http://laptopmedia.com/news/inside-asus-rog-gl552-disassembly-internal-photos-and-upgrade-options/

Julskey
01-22-2016, 06:16 AM
Just some minutes ago i read this in another forum :
"...motherboard for a button-cell battery (it looks like a digital watch battery, but a bit larger)..."
He suggest to take that out and to start the laptop without it.
What do u guys think of it ?
If u think its good, how to do it on my Rog ?

Removing cmos battery is for resetting cmos/bios hang-up. Common for desktop boards. This battery is a cr2032 and is like a quarter (dollar us) in size. This is quite difficult to do since it is not easily accessible, u have to take the laptop apart. Do the easy things first like adaptor and battery, then if no luck, escalate to resetting cmos by removing cmos batt for about 30s, without the battery pack of course. This cmos battery holds your cmos settings when batterypack is removed.

Kropotkin
01-23-2016, 03:28 AM
Going back to one of my older questions:
can we say its a hardware problem or software issue ?
thanks

Kropotkin
01-23-2016, 03:35 AM
Removing cmos battery is for resetting cmos/bios hang-up. Common for desktop boards. This battery is a cr2032 and is like a quarter (dollar us) in size. This is quite difficult to do since it is not easily accessible, u have to take the laptop apart. Do the easy things first like adaptor and battery, then if no luck, escalate to resetting cmos by removing cmos batt for about 30s, without the battery pack of course. This cmos battery holds your cmos settings when batterypack is removed.

@Julskey
I managed in a slow and careful ride to sail to a small village here.
From here i can access land and go by bus to Puerto Princesa, which is a town.
There are several computer shops. I would not trust in any of them, but its ok to tell them what to do.
Normaly they like to send all to Manila, but they are able to take laptop apart.
U recommended to messure adaptor and battery first, right ?
If we can say they are ok we "escalate" .
So. Would u recommend to take then that cmos out and start without ?

Stooo
01-23-2016, 04:46 AM
Is your power button broken? Sounds like it is charging.

Kropotkin
01-23-2016, 05:16 AM
Maybe i pushed too strong ?
Not sure. How do i know it ?

Julskey
01-23-2016, 05:32 AM
@Julskey
I managed in a slow and careful ride to sail to a small village here.
From here i can access land and go by bus to Puerto Princesa, which is a town.
There are several computer shops. I would not trust in any of them, but its ok to tell them what to do.
Normaly they like to send all to Manila, but they are able to take laptop apart.
U recommended to messure adaptor and battery first, right ?
If we can say they are ok we "escalate" .
So. Would u recommend to take then that cmos out and start without ?

No, just take cmos battery out and then put it back after about 1 minute ( to be sure the caps have drained fully).

You do understand that this is not a sure cure as we are not sure this is the reason for your problem. We are just eliminating probable causes. This problem could also be caused by a defective motherboard.

Stooo
01-23-2016, 07:47 PM
Does the button depress (move in) when pushed and move out when released? The light you mentioned earlier does sound as though its charging when battery is in. On my G752 when I place my finger on the button and begin to press it down I can feel it make contact to a pad below and it springs back up.
I like to start off small when trying to troubleshoot unless there is obvious signs.

Kropotkin
01-24-2016, 01:20 AM
Does the button depress (move in) when pushed and move out when released? The light you mentioned earlier does sound as though its charging when battery is in. On my G752 when I place my finger on the button and begin to press it down I can feel it make contact to a pad below and it springs back up.
I like to start off small when trying to troubleshoot unless there is obvious signs.
Yes, button comes out and goes in, like normal.
I can not feel any 'contact', but i think i never felt. so.

Kropotkin
02-05-2016, 12:50 AM
Update of my problem.
Meanwhile i was in Puerto Princesa and went to technicans. 2
They opened and we went through the things u guys suggested.
Memorycard 1 out : not success
Memorycard 2 out : no success
all memorycards out : no success
Harddisk out : no success
cmos out, later in : no success
Then they said its a motherboard problem or keyboard problem.
But they say that always....
Ok, i went back to the boat and let the laptop in the bag for last 5 days.
Now i packed it out and just for "fun" i tried to start. And now! What happened ? There was
suddenly a light at the start button and soon it started fully. I imediately went to energy settings and switched all to 'never'
I was nearly crying, so i decided to get my external harddisk and wanted to do a full backup first, cause i miss really some datas
But then: screen got black out of nothing. Red light still on. So i waited a bit and tried to start again. Nothing.
After another maybe 2 minutes the red light disappeared.
I took out battery and i saw the former green light of power (the only one which was working when battery was in) went into white flashing.
I started to do the things i got suggested - nothing.
Again it seems to be all dead.
Now. What do u guys think happened? What does it mean ?

cl-Albert@ROG
02-05-2016, 05:34 PM
Since a new thread has been started for this, closing this one and please just refer to the link below to continue following the discussion. thanks.
https://rog.asus.com/forum/showthread.php?82819-GL552J-Rog-not-starting-anymore-UPDATE