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View Full Version : G751JY on-board screen randomly turns black for a second



dice83
02-10-2016, 01:59 PM
Hey all,

I tried doing some searching through the forums but didn't come up with much for this particular issue. I normally have my laptop connected to three external monitors, I don't think I've taken it apart from those in about 9 months (except for cleaning).

So, recently started using my laptop without the monitors and noticed an issue where the screen will randomly turn black for a second than come back. It'll also create a quick pink/green artifact during that second, but not all the time. Kinda driving me nuts.

I've uninstalled all drivers with DDU in safe mode and reinstalled the latest from nVidia. Still happens. Called ASUS support, they said it's an issue with intel drivers and nVidia drivers, directed me to try the Version V10.1.1.9 chipset drivers from their site. Issue remains.
Also of note, GeForce hangs whenever I try to load it up.

Am I missing something dumb here? Anyone else have this? I don't think it's a physical hardware issue. Can't find anything in the Event Viewer though either.

Thanks for your time and help in advance!

Gps3dx
02-10-2016, 03:07 PM
Hey all,

I tried doing some searching through the forums but didn't come up with much for this particular issue. I normally have my laptop connected to three external monitors, I don't think I've taken it apart from those in about 9 months (except for cleaning).

So, recently started using my laptop without the monitors and noticed an issue where the screen will randomly turn black for a second than come back. It'll also create a quick pink/green artifact during that second, but not all the time. Kinda driving me nuts.

I've uninstalled all drivers with DDU in safe mode and reinstalled the latest from nVidia. Still happens. Called ASUS support, they said it's an issue with intel drivers and nVidia drivers, directed me to try the Version V10.1.1.9 chipset drivers from their site. Issue remains.
Also of note, GeForce hangs whenever I try to load it up.

Am I missing something dumb here? Anyone else have this? I don't think it's a physical hardware issue. Can't find anything in the Event Viewer though either.

Thanks for your time and help in advance!
Hi there Dice83 and welcome to ROG forums.
I think we need more info to help you better, although in 1st look is seems it is indeed drivers problem.
When do you get the "black screen" issue ? is it random or specificly after you perform an action like toggling fn+F8 ( or any other action ) ?
what do you mean by "GeForce hangs whenever I try to load it up" ? do you mean that you can't install Nvidia drivers after you've wiped the OS clean of them using DDU ?
What Windows version do you run ? 8/8.1/10 ?

If an asus rep told you that intel's INF updater will solve something-> I would request to speak with his manager, as he/she does not understand what this "driver" is ( Intel INF drivers EXPLAINED (http://www.win-raid.com/t895f42-Intel-Chipset-Device-quot-Drivers-quot-INF-files.html#msg15778) (by (http://www.win-raid.com/t895f42-Intel-Chipset-Device-quot-Drivers-quot-INF-files.html#msg15778)@ (http://www.win-raid.com/u1_Fernando.html)Fernando (http://www.win-raid.com/u1_Fernando.html) from win-raid.com (http://www.win-raid.com/u1_Fernando.html)) (http://www.win-raid.com/t895f42-Intel-Chipset-Device-quot-Drivers-quot-INF-files.html#msg15778)), as it isn't a driver at all not contains any drivers.

About your action with DDU - it is indeed a well-educated move.
The fact that it didn't help doesn't concern DDU, cause in my opinion it is the OS, in most cases.
What I mean by that ? well.. 1st if you could please answer the above Q it will be easier for me/community to help you out.
I can tell you that if you work on win 10 and you're in the state where you are nvidia's driver clean ( i.e ran already DDU and performed a restart afterward ) then you should CLOSE ANY INTERNET CONNECTION ( be in place mode or close any wifi/eth etc...) -> only then "run as admin" the NVIDIA installer and choose "clean install" and install ONLY the graphics drivers ( the rest you can install after the graphics drivers installation succeed ).

It won't hurt to try this on win8/8.1 as well, although I don't think internet disconnection is necessary on these OS versions - but you can never be easily sure that windows update is indeed cut-off from the net ( thus interrupting the installation processes ) - so disabling the internet while some drivers are being install - might help.

Also, have you tried to update / downgrade your bios version ? never heard the correlation between your issue and bios version - but it is a possible path to solution LASTLY, if drivers installation won't help ( see here how to downgrade (https://rog.asus.com/forum/showthread.php?11438-How-to-downgrade-your-Bios-using-Winflash&p=80739&viewfull=1#post80739) ).

Waiting your input on this.

EDIT: Try the following -> HERE (https://rog.asus.com/forum/showthread.php?81658-Geforce-experience-black-screen-on-windows-10-(G751jt)&highlight=gamefirst)

Julskey
02-11-2016, 07:43 AM
Sounds like connector or wiring problem. Has your gpu overheated? It's possible that the board flexed during overheat and solders broken or cracked and making intermittent disconnection as what I experienced in my HP Pavilion, sometimes okay but intermittently, black changes to green and white to pink. I hope i'm wrong. That's why it's a good idea to blow out dust from fan and heatsinks at least twice a year.

dice83
02-11-2016, 05:56 PM
Wow, thanks for the interest and help! Way more than I was expecting. You're awesome.
Gps3dx,
To answer your questions:


No specific actions cause the "black screen" issue, except for that it only happens with the built-in screen.

It's Windows 10, not a clean install. Did it via upgrade.

As for GeForce hanging, I removed GameFirst and will see if that fixes it! Thanks for your forum search-fu. Feel dumb that I didn't find it.


Agreed that the Asus Support rep was not entirely helpful. Sounded more like he was passing the buck to nVidia and Microsoft. I'll definitely follow-up if I can't get this resolved. My last resort is a clean Windows 10 install which I'll use your guide for.

Turned on Airplane mode after going into safemode and using DDU to remove nVidia drivers. <palm to face> Wish I thought of that! Unfortunately the black screen still randomly happens. I installed via admin, clean install and only the drivers. Cleaned the fans as well, cause it couldn't hurt. I tend to edge with you towards the software rather than hardware issue.

Right now I'm at my office working (with my external monitors) and just removed the GameFirst. Curious to see if that does anything. I'll play without my monitors a bit later.

My BIOS is the latest, haven't tried downgrading at all. Since I don't normally use it without screens I can't even compare one to the other. I could flash it to the original that shipped, since I used it for a full day once 9 months ago without the screens and it never happened.

Again, can't thank you enough for your time and help. You rock. I'll report back later once I have more time to play.

Julskey,

Yeah, it could be a wiring problem, but I kinda played with the screen (tapping, pushing, etc) to see if I could make it happen and it wouldn't. I tend to clean it often and it has awesome airflow. Since I use it closed 98% of the time, it sits elevated on a monitor stand, which gives it 1" of airflow underneath the entirety of the laptop. Thanks for your info!

dice83
02-23-2016, 07:40 PM
So unfortunately removing GameFirst helped with GeForce hanging but not with the random "blank" screen. Going to mess around again with a clean Windows 10 install just to see if it fixes it up.

Thanks again for your help. Has anyone else had any issues like this?

Would there be any error anywhere that may point me in the right direction?