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View Full Version : Please, please, please, i need help thanks. Asus programs lost after clean install.



Noel
02-16-2016, 05:44 PM
OMG! I really did a bad thing. i did a clean install of W 1O and had no idea that i loose all Asus pre installed programs and i tried to use my USB W8.1 recovery to go back and that will not work, and i have no old windows file saved as pc was not working great and i done another recovery and probably lost the Window old file. how can i get back my Asus programs that are not on the website? please i really need your help as now i only have W10 with nothing in my programs not even Ge force Experience. i don't think i can go back to W8.1 now as i did a clean install. and if im stuck with windows 10 i need my Asus programs that came with windows. please help as im very upset and desperate that the only think that keeps me from braking this laptop is because its nice and expensive cause i really had it with MS. Is it possible W 1O that Asus use on there Laptops that i can download ? even if i have to pay for as long its not expensive as im unemployed. or is there a way i can go back to 8.1 with buying the disk from Asus? my USB back up done with W8.1 backtracker will not booth it keeps bringing select country and keyboard and repeating with no success.



regards Noel

Gps3dx
02-16-2016, 06:21 PM
"please please please" STOP POSTING new threads FOR NO REASON !
Just look at the right upper corner of forum, then enter your query in the "Search" field, Hit enter and search.
a better idea is to GOOGLE THE QUESTION with the addition of the epilogue:
site:https://rog.asus.com/forum

Your "IMPORTANT" issue was debated like 10000000000000000000000000000 times, long time ago, again and again.

You might ask your self - "why should I bother" ?
Well, leaving a reply in an already opened thread, with same/similar topic, can help the ROG community by having ONE THREAD that debates same subject, instead of many many others.
That way, the ROG community will have a "library of knowledge" on same topic - IN ONE PLACE.

GO HERE and see posts #5,#6,#7 (https://rog.asus.com/forum/showthread.php?76993-Guide-How-to-install-windows-8-8-1-10-The-proper-way-(UEFI-based-installation))

Julskey
02-16-2016, 10:46 PM
OMG! I really did a bad thing. i did a clean install of W 1O and had no idea that i loose all Asus pre installed programs and i tried to use my USB W8.1 recovery to go back and that will not work, and i have no old windows file saved as pc was not working great and i done another recovery and probably lost the Window old file. how can i get back my Asus programs that are not on the website? please i really need your help as now i only have W10 with nothing in my programs not even Ge force Experience. i don't think i can go back to W8.1 now as i did a clean install. and if im stuck with windows 10 i need my Asus programs that came with windows. please help as im very upset and desperate that the only think that keeps me from braking this laptop is because its nice and expensive cause i really had it with MS. Is it possible W 1O that Asus use on there Laptops that i can download ? even if i have to pay for as long its not expensive as im unemployed. or is there a way i can go back to 8.1 with buying the disk from Asus? my USB back up done with W8.1 backtracker will not booth it keeps bringing select country and keyboard and repeating with no success.



regards Noel

Don't panic. After a clean install, just go to the asus website support page, specify what laptop and os you have. All software and drivers are there, just install them. GPS3DX has a guide for a clean install of w8/10, just follow his guide. I have not used backtracker before, so I cannot comment.

JustinThyme
02-16-2016, 11:13 PM
Cant get everything off the website, most but not all. I have the esupport folder saved in several places in the unlikely event Ill ever need it as I try to avoid clean installs like the plague.

Noel
02-17-2016, 10:48 AM
I manage to download most from Asus website and i was missing Intel(R) Extreme Tuning Utility, but i found the latest release that is good for W10,
another that i need was free, the power to go 8. but am using PTG 10 for now as on web said its free software then i find it's say trail version.

The point is! i spent 15 hr's non stop doing all this and it would be a nightmare if something goes bad for now I kept all downloads on another HD just in case.

W8.1 was better to me as this W10 stiil have long way to go many errors still .

I need to find out if It's possible to get an original copy on a USB from Asus that can install over W10 as Microsoft told me that's the only way to have my laptop back to factory state by having an original manufacture copy. my apologies for opening this thread when there mite be similar open threads, but if someone tell me how to delete this whole thread then i will.. thanks NB

Dr4g0n36
02-17-2016, 03:32 PM
if you UPDATED from 8.1 to 10 and you really want to turn back you have one month to recall previous installation. Simply go under settings, backup/restore and select to return to 8.1

Gps3dx
02-17-2016, 03:44 PM
my apologies for opening this thread when there mite be similar open threads, but if someone tell me how to delete this whole thread then i will.. thanks NB
@Noel - thanks for these words, apology accepted.
The important thing is that you and many other can and have learn from this, as most of the repeating Q have already answers in sticky threads or simple internal/google search can show you the solution ( most of the common, most asked Q for sure can be found ).

generally only admins have the power to wipe a thread, so one need to "Report" ( star sign ) to them and ask it - but I think that this thread is now a good remainder for the "search first" idea ( so really it's up to you )



The point is! i spent 15 hr's non stop doing all this and it would be a nightmare if something goes bad for now I kept all downloads on another HD just in case.
Saving windows's installation disk image, laptop's drivers and system "images" is a wise step to do...
hell - I got like 100GB+ of that stuff.
Also, the wasted time is one of the reasons that drove me to write many guides in this forum ( see my sig ).


Cant get everything off the website, most but not all. I have the esupport folder saved in several places in the unlikely event Ill ever need it as I try to avoid clean installs like the plague.
@JustinThyme - care to share with us which drivers cannot be found on Asus support pages and that are missing from posts #5,#6,#7 (https://rog.asus.com/forum/showthread.php?76993-Guide-How-to-install-windows-8-8-1-10-The-proper-way-(UEFI-based-installation)) in my guides ?
I'll be glad to update the guide with the relevant drivers.

P.S - I don't includes "Intel(R) Extreme Tuning Utility" in posts #5,#6,#7 (https://rog.asus.com/forum/showthread.php?76993-Guide-How-to-install-windows-8-8-1-10-The-proper-way-(UEFI-based-installation)) as it is an "overclocking app" and definitely not a "basic needed driver" nor it is Asus offical app ( like GPUTweak II, which I did include under "OFFICIAL ASUS UTILITIES" )
There are already other threads which debates about overclocking in our sub-forum.

Dr4g0n36
02-17-2016, 03:56 PM
@JustinThyme - care to share with us which drivers cannot be found on Asus support pages and that are missing from posts #5,#6,#7 (https://rog.asus.com/forum/showthread.php?76993-Guide-How-to-install-windows-8-8-1-10-The-proper-way-(UEFI-based-installation)) in my guides ?
I'll be glad to update the guide with the relevant drivers.

I'm tkinking that's this discussion: https://rog.asus.com/forum/showthread.php?81016-G752VT-Driver-request-Splendid-Utility-and-Realtek-Audio-with-Sonic-Studio
with this solution: https://rog.asus.com/forum/showthread.php?81003-G752VT-clean-install-some-issues-found-and-questions

Gps3dx
02-17-2016, 04:30 PM
I'm tkinking that's this discussion: https://rog.asus.com/forum/showthread.php?81016-G752VT-Driver-request-Splendid-Utility-and-Realtek-Audio-with-Sonic-Studio
with this solution: https://rog.asus.com/forum/showthread.php?81003-G752VT-clean-install-some-issues-found-and-questions

Thank you for that info.
I've updated my sticky guide accordingly.

P.S - Noel's laptop is the G751JY according to his/her "user specs".

Dr4g0n36
02-17-2016, 04:58 PM
Thank you for that info.
I've updated my sticky guide accordingly.

P.S - Noel's laptop is the G751JY according to his/her "user specs".

I know, this reply was specific for you. in previous post i've suggested to do a rollback in case he/she jus updated to win 10 and not formatted. Windows 10 keep for one month the win 8.1 backup.

Gps3dx
02-17-2016, 06:47 PM
I know, this reply was specific for you. in previous post i've suggested to do a rollback in case he/she jus updated to win 10 and not formatted. Windows 10 keep for one month the win 8.1 backup.
indeed that is what MS decided and implemented.

I wonder though what will happen if you update to windows 10 -> call for RMA some other reason, which afterwards asus have to return your laptop with win8 ( if you bought it with win8 ( it's their internal regulation ) ) - will they reactivate the win8 with new OEM product key on same motherboard ? I don't think it's possible... AFAIK only motherboard replacement will allows them to get back genuine win8, if prior Mobo was upgrade to win10 ( and 1 month past ).
I still wonder though.

Noel
02-17-2016, 07:02 PM
Not if you do a clean install, the only way back now as MS said is to have Asus install the 8.1 they use at there company, before some brands use to include a spare copy when buying a PC now usually it takes about 4 disk to have windows copy so they stooped shipping the W disk.

Noel
02-17-2016, 07:10 PM
Thanks for all the information. one issue im halving is my Bluetooth, i update from Asus site even found latest from the provided links here, and still in device manager i have a yellow mark . it keeps removing it and if i try update from DM say driver found but dose not update. i think was error 10.

any help please? thanks in advance. NB

Dr4g0n36
02-17-2016, 07:17 PM
indeed that is what MS decided and implemented.

I wonder though what will happen if you update to windows 10 -> call for RMA some other reason, which afterwards asus have to return your laptop with win8 ( if you bought it with win8 ( it's their internal regulation ) ) - will they reactivate the win8 with new OEM product key on same motherboard ? I don't think it's possible... AFAIK only motherboard replacement will allows them to get back genuine win8, if prior Mobo was upgrade to win10 ( and 1 month past ).
I still wonder though.
For asus that have Windows 8/8.1 embedded code in BIOS (OEM code, valid also for automatic Windows 10 home install) you can install "infinite" times Windows 8, but only if you have OEM iso, that's very difficult for end user to find (took me 2 month of search a couple of year ago to have one copy). Even if you find a Windows 8 OEM iso, you format adn reinstall all driver/software, IMHO this work doesn't Worth the most easy-automated process of clean install Windows 10. Easy reperible ISO on Microsoft website, easy installation due to auto gain of serial from bios by Windows installer module, easiest driver update, more system performance, and SAME problems of Windows 8. Seems very suspicious that you can have problem on 10 on these ROG machine that didn't appeared under Windows 8...if you installed all in the correct way. At least but not last, doing upgrade to Windows 10 enabe you to rollback to an automatic stored WIM of 8.1 created by Windows 10, but also we have another WIM in recovery partition easy recallable with backtracker utility.

Dr4g0n36
02-17-2016, 07:25 PM
Not if you do a clean install, the only way back now as MS said is to have Asus install the 8.1 they use at there company, before some brands use to include a spare copy when buying a PC now usually it takes about 4 disk to have windows copy so they stooped shipping the W disk.
it's "true" only due to a Microsoft restriction that interdict OEM iso to final user (they are easily crckableand can be modified for further illegal bundled iso's) so asus technician can't tell you that they have iso to do this but can't send it to you.

z3r0gk
02-23-2017, 10:36 PM
"please please please" STOP POSTING new threads FOR NO REASON !
Just look at the right upper corner of forum, then enter your query in the "Search" field, Hit enter and search.
a better idea is to GOOGLE THE QUESTION with the addition of the epilogue:

Your "IMPORTANT" issue was debated like 10000000000000000000000000000 times, long time ago, again and again.

You might ask your self - "why should I bother" ?
Well, leaving a reply in an already opened thread, with same/similar topic, can help the ROG community by having ONE THREAD that debates same subject, instead of many many others.
That way, the ROG community will have a "library of knowledge" on same topic - IN ONE PLACE.

GO HERE and see posts #5,#6,#7 (https://rog.asus.com/forum/showthread.php?76993-Guide-How-to-install-windows-8-8-1-10-The-proper-way-(UEFI-based-installation))

With all due respect.. how the F***! do you expect us to not open new threads when there are no clear answers to specific things and when the posted answers/questions have ROG model mixups.. Like on your "Complete Drivers List" WHERE IS G750JW!?!?!?!? and how do I get a list or program to install EVERYTHING that came installed in the laptop including drivers AND software fresh out of the box!.. see this is why some people write new threads because not a lot of contex in answers or questions being made and some of us just want like a program or list of EVERYTHING we NEED to install AFTER a clean install.. Sorry if I came a bit strong here but I factory reset my ROG G750 fresh clean install of Windows 8.1 from upgraded windows 10 because My laptop was acting up and I just wanted to reset the damn thing back to the way it was when I first opened it from it's box and booted it up.. but for some reason when I search EVERYWHERE in the internet nothing comes up for me.. Sorry..

Very Respectfully
Z

Bahz
02-24-2017, 03:52 AM
Regardless if the model is different, if you searched the forum first then you would see there are quite a few similar topics already so let's try to keep the forum database well refined to not have endless topics with similar issues. Always ask in existing threads and majority of time you'll receive help from the community.