GL551JW Random Restarts, no BSOD, Kernel-Power Error 41

[Thana_Toast]

Hi, I've had an Asus GL551JW Gaming laptop since for the last six month and so far about twice a month it will crash with this error:


Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2/17/2016 3:54:37 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (35184372088832),(2)
User: SYSTEM
Computer:
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000200000000002</Keywords>
<TimeCreated SystemTime="2016-02-17T23:54:37.170475100Z" />
<EventRecordID>37995</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer> </Computer>
<Security UserID=" " />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>


Has anyone figured out a fix for this forced restarting or should I contact customer support and get this repaired?

[Gps3dx]

Run THIS (http://www.nirsoft.net/utils/blue_screen_view.html).
what drivers are shown in red ?
what is the "bug check string" and "bug check code" ?
( show us screenshot of these two tabs enlarged )

what do you run when it happens ? what is working during that time ?
what OS you have ?
which driver do you use ?

if you got weird BSOD twice a MONTH - it's not something that should really bother, in compression to BSOD or crashes that happens every few hours.

[maf23]

Are you sure it is not due to battery running dead while in sleep mode?

[Thana_Toast]

55714
55715

I have other events that may provide more information

[Thana_Toast]

Are you sure it is not due to battery running dead while in sleep mode?


Yeah, it's almost always plugged in

[maf23]

Have you added/changed memory? Is CPU being tasked when it happens?

[Thana_Toast]

55716

55717

Here's another crash from about a month back

[Thana_Toast]

Have you added/changed memory? Is CPU being tasked when it happens?

I have not made any changes to what is stock with the Asus GL551-DS74

I had 2 tabs open in google chrome, I had a word document being edited and a calculator app open at this time so it's doubtful it was my CPU being tasked, I can't find an error saying my CPU was limited by firmware or anything like that. Is there anywhere I can check for that?

[maf23]

Sounds like faulty RAM to me. You could try re-seating it. You can launch task manager to monitor CPU. Unless you are overheating this should not be the culprit. I would run Memtest or try removing your memory modules selectively (if you have more than one).

[Thana_Toast]

I'll run memtest and post the results

[Thana_Toast]

memtest came back, no errors to report after four passes

[maf23]

I would turn it in before warranty expires. It is most likely hardware related.

[Thana_Toast]

Happened just a few minutes ago after not occurring all last month
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000200000000002</Keywords>
<TimeCreated SystemTime="2016-04-04T23:03:58.208126800Z" />
<EventRecordID>49310</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer> </Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>


Keywords: (35184372088832),(2)

Anyone find a fix? I'm a full time student so I can't send this laptop in until June.

[Black Phoenix]

Well for the GL551JW is available a new BIOS: BIOS 209 - http://dlcdnet.asus.com/pub/ASUS/nb/G551JW/G551JWAS209.zip

You could try to upload your Bios and then see if the error continues, since the Windows really doesn't provide enough info to diagnose your cause of Kernel Errors.