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View Full Version : Enable G752VT keyboard backlight on boot before logging into Windows? - Solved w/ATK



guyfawkes
02-21-2016, 09:16 AM
Can I enable keyboard backlight when my computer starting? Now I only have it after login in Windows.

JustinThyme
02-21-2016, 02:26 PM
If you find the solution let me know. This is one thing that bugs the crap out of me as I don't typically sit in a well lit room, I prefer a dimmed environment. It would be different if it was like the G74 keys where the back light is white and the keys can be still identified without 1000 watts of lighting. With the red its impossible to see in dim lighting.
Works fine at POST on G751s, nothing on G752s until you are past the point where you need it most, typing in your password.

Julskey
02-22-2016, 04:56 AM
I disabled password login. So when my laptop powers up, it goes straight to desktop. I don't keep sensitive material on my laptop anyway, only games and softsynths. But, it sure would be good to know if you do find a solution.

ROG_HARDCORE
02-22-2016, 08:34 AM
Seems to be in Bios configurations. All depends on Asus.

guyfawkes
02-22-2016, 11:24 AM
How can it be named in BIOS options?

ROG_HARDCORE
02-22-2016, 12:52 PM
G752VY Bios is weird, many options are missing and doesn't seems to save my fastboot " enabled " option.

Keyboard backlit on post are not necessary an option in Bios but it should be configured by oem in Bios. Hopefully asus still working on it.

JustinThyme
02-22-2016, 02:47 PM
All the G752 BIOS files are immature. Im going to log a ticket to get some attention. Maybe if everyone else does the same it will get more attention.

JustinThyme
02-23-2016, 07:15 PM
I logged two tickets for two different serial numbers. What a joke that was!

Here is how it went so far. My original ticket

No Keyboard back lights until after login. Previous ROG laptops, no problems.
Multiple users with same issue. Very hard to see keys to log in even in well lit room
with no working back light. Keys are completely dark. After log in info is entered and
proceeding to desktop keys light up as they should.

The first response, laughable yet predictable when reading from a script.


Dear XXXXXX,

Thank you for contacting ASUS Customer Service.
My name is XXXXX and it is my pleasure to help you with your problem.

I feel sincerely sorry for your trouble.
I understand you are meeting the backlight keyboard issue with this product.

For this issue, please constantly press Fn+F3 on your keyboard and check if the
backlight could be light on.
Then I would suggest you to download and reinstall the ATK package of this
notebook.

ATKACPI driver and hotkey-related utilities
Version V1.0.0041

http://support.asus.com.cn/Download.aspx?
SLanguage=en&p=3&s=833&m=G752VY&os=45&ft=26&f_name=ATKPackage_Win
10_64_VER100041.zip#ATKPackage_Win10_64_VER100041. zip

Also please ensure that the necessary windows udates have been installed.

An email survey will be sent to you within the next 5 days. Please be sure to rate the
service I provided to you today.

Best Regards,
XXXXXXX

My response to that


This does not even remotely address my issue. Please read the the complaint in full
before replying with a generic power point flow chart answer. The problem is dark
keys where you cannot enter login information before the operating system has loaded
While Windows is up to date as is the ATK package this has nothing
to do with it until after the OS has loaded. The keys light up immediately after the
login credentials are entered however they are dark before making it extremely
difficult to see. The Fn+F3 works fine AFTER the OS loads. Multiple owners of
G752s are reporting the same issue in the ASUS ROG forums. My guess is it's BIOS
related as I don't have this problem on my previous ROG laptops. Works fine on
G751 all models, does not work prior to log in on all G752 models.


The response to that that conclusively prooves THEY READ FROM A SCRIPT AND FLOW CHART!!!

Sorry for my carlessness. I have reviewed out troubleshooting chart several times and this is the answer provided.
After checking with our Product department, I am afraid that for this G752VY notebook, the backlight keyboard wouldn't persist lighting before it boot into the OS.

How lame is that. Went from bad advice to its not supported!

My response to that


Im sorry but that is not an acceptable answer. I've owned multiple ROG notebook and they all operated the same way where in after depressing the power button the keyboard lights up so you can see it to be able to enter the login credentials. If you cannot provide an answer other than incorrect information followed by saying its not supported on this model please forward this correspondence to s supervisor for remediation. Either the BIOS needs to be updated for it to operate correctly or the Keyboard needs to be replaced with one that you can see clearly without the back lights. The current scheme is not in the least acceptable.



There has been a significant lag since. If I dont get a response within their 48 window I will simply log two more tickets.

guyfawkes
02-23-2016, 09:05 PM
ASUS support is worse now. Never will buy anything from ASUS.

maf23
02-24-2016, 12:04 AM
The lighted keyboard was one of the selling points for me for the GL552. The Bios options on the GL552VW are extremely limited. On hold with ASUS support as I type to try to find out where to find details for Bios version 216. I think he hung up on me. Is it too much to ask for a list of things that a bios update provides, rather than blindly applying the latest update which may or may not address a particular issue. Also, going from bios version 210 to 216 in three months seems a little suspicious to me. I seriously don't trust anything on the ASUS support pages anymore. After 20 minutes on Hold, I was offered the following answer to what has been changed in the 216 bios "Change Setup/HDD password rule". Gee thanks that was very helpful ASUS support.

JustinThyme
02-24-2016, 12:08 AM
It's no different than any of the others. I've said it before and I'll say it again. What you get on initial calls and emails is someone who is trained to empathize and use a flow chart. Have to start somewhere. You could tell this rep had a "username" he uses for the US market with a very Chinese surname. No different than calling Dell support and getting someone with a very heavy Indian accent and tells you their name is Bob. We have one in our call center that rings to the Phillipines and her name is Princess. Everyone hangs up on her.

ROG_HARDCORE
02-24-2016, 01:58 AM
I can 100% sure that Asus Supports have none on any technical knowledge. No wonder the CEO keep repeating that " Asus is the world best..." because he don't even know his products well technically. The support team is the firewall to all the problem by neglecting us.

I also emailed them, but never have an responds.

JustinThyme
02-24-2016, 02:20 AM
You have to get past the "firewall" first. Industry standard. Believe it or not while the level 1 support people arent the best at troubleshooting problems and certianly not the ones to talk to about global issues with all the machines they can solve at least 80% of the support calls they get with their flowcharts and power points. Some get good at it after some experience and memorize the process. Most folks that frequent techie forums are advanced users and can solve most of their own problems. They are however a small number of the support tickets they get. There are some really PC challenged people out there. I went to help such a person some time ago that was a friend of my sisters. She was having internet connectivity issues. I went to her house and looked at her PC and there was no connection from the Lan port. I asked her where her cable modem was. In the end she didnt even have a modem because she didnt have internet service. While I was trying to explain it to her she kept insisting that her PC came with the internet already installed! Yes they do exist!

Ive done service calls for UPS systems where the complaint was that the UPS output was interrupted right when they needed it. I asked what happened. "Well when the power went out I went to the machine and pressed the "Emergency Power On" button. EPO is Emergency Power Off. We used to label our machines with the simple letters EPO. Ive also seen the same circumstance "Extra Power On" We have since added a silk screen that Says "Emergency Power Off" Depressing this button will result in a load loss.

dansan
02-25-2016, 02:52 PM
dying to get an answer to this, one of the very few machines i've seen that the backlight only works once logged in.

ROG_HARDCORE
02-25-2016, 03:21 PM
@justinthyme

This is what i receive :

Good Day!

Thank you for your reply!

Please accept our deepest apology about the problem with your notebook.We thank you for your feedback and has been documented and forwarded to the appropriate contacts.We will try our best to. Please stay tuned for more news on our support website. Thanks for your understanding.
Thank you again for your patience and good will.

About your issue, please follow the nex steps in the previous email for a try. If not, you may bring your unit to the nearest Asus service center for comprehensive inspection and help you to fix the problem. Thank you for your co-operation!

If you have any further questions, comments, or concerns please do not hesitate to let us know. We will be more than happy to assist you.

ASUS Support Web: http://support.asus.com

Technical Support: http://vip.asus.com/eservice/techserv.aspx

Have a nice day.

Best regards,

Linda

Customer Service Center

ASUSTek Computer Inc.

JustinThyme
02-25-2016, 07:14 PM
Thats better than the response I got! They at least said they would forward it. Now whether or not they actually do is another story but a better response than saying its not supported before log in like I got.

panki_86
02-26-2016, 06:56 PM
They fixed it with new ATK Package driver 1.0.0042. Finally! ;)
Keyboard lights working on logon screen now on my G752VT :D :D :D

You can download it from Asus site ;)

JustinThyme
02-27-2016, 03:00 AM
This works on the VY too. Its not like the previous models where you get lights during the post process but the ATK drivers load earlier so you can see the keyboard at log in.

maf23
02-27-2016, 04:31 AM
Works on GL552VW as well.

ROG_HARDCORE
02-27-2016, 09:19 AM
Looks like they are working on it. Glad to see that.

Now wait for bios update for ACHI lag or Raid problem, as well as the naughty fastboot...

i'm like checking for update every hours now... lol

Gps3dx
02-28-2016, 03:39 PM
They fixed it with new ATK Package driver 1.0.0042. Finally! ;)
Keyboard lights working on logon screen now on my G752VT :D :D :D

You can download it from Asus site ;)
WOW... isn't it like the first time ever that Asus actually listen to ROG serie owner's requests ?
well... well done asus for going in the right direction...

dansan
02-29-2016, 06:36 PM
They fixed it with new ATK Package driver 1.0.0042. Finally! ;)
Keyboard lights working on logon screen now on my G752VT :D :D :D

You can download it from Asus site ;)

not seeing on the download page for the GL552 :(

All i see is v .0040.

Edit:

Tested, working on GL552VW. You need to uninstall the original drivers from control panel first. Reboot then install new ones.

NitroStar
12-17-2016, 09:01 PM
This worked great on my G752VL. Thanks a lot!!