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View Full Version : [Help Needed] ASUS G550JK Old Need New Back Cover / RMA (?)



Elrondel
04-30-2016, 06:55 PM
Hello ASUS forums,

I am here today to ask for help with a problem with my Asus G550JK laptop. I have owned this laptop for less than two years and have never dropped nor maltreated it in any way. However, due to "natural wear and tear" (from Internet reviews, I believe it occurred from opening the laptop from one side too often), the hinge on the back cover seems to have broken (http://imgur.com/a/MNxbH).
I own this model of laptop: http://www.amazon.com/ASUS-15-Inch-Gaming-Laptop-VERSION/product-reviews/B00KOUILK2/ref=cm_cr_dp_qt_hist_one?ie=UTF8&filterByStar=one_star&showViewpoints=0.
Like I said, I have never dropped or maltreated it, carrying it around in a special bag when I had to. Now, I am afraid to close the laptop, lest the screen pop off - it is currently still functional, but I treat it like a semi-portable desktop and carry it around on my arms when I have to bring it somewhere, and minimalize the travel distance.
I am a college student, so I have been unable to find time or a vehicle to travel to find a repair store. When I finally did, they told me that they were unable to fix it because back cover replacements for the G550JK were not available for purchase anywhere.

ASUS Forum users, what should be my next step? Is there a way to find a purchasable back cover/hinge replacement (as it appears to be both that are broken), or should I attempt a RMA that is possibly out-of-warranty (I think it was only a year :/)? I've heard disastrous stories of ASUS RMA so I'm afraid to take that route, but I would love to get this laptop fixed so that I can take it around again.
I currently have no other usable machine.

Advice greatly appreciated!

Elrondel
05-03-2016, 08:40 AM
Bump.

I know about asusparts.eu but I'm honestly not sure what part I'd even try to purchase to replace the back cover. Again any assistance for next steps would be appreciated.

Elrondel
05-05-2016, 08:11 AM
Bump again.

Elrondel
05-09-2016, 06:26 AM
Bump.

Elrondel
05-30-2016, 06:21 PM
Still looking for a solution :/ bump

Clintlgm
05-30-2016, 07:38 PM
Have you looked on EBay?

Elrondel
07-04-2016, 02:40 AM
Have you looked on EBay?

I have but I haven't been able to find the exact part on that or asusparts :/

Last bump