PDA

View Full Version : Asus RoG 751JM Not charging



Osyris13
05-13-2016, 05:53 AM
Hi everyone. recently my battery laptop stop charging now show me 0%. so i read about this problems in internet and forums.
say possible solution for everyone is remove the battery, plug again unistall drivers of laptop, reeboot, shut down, connect battery and put on again.
i do this step 4 times, disabling unistalling. If people know this model u cant remove the battery normally so i need open laptop to remove this hard work but i did.
the problem keep no charging. and i dont know if i need remplace battery but i read and see asus dont shell this batteries for this models? idk i make a test from CMD
and give me this results please someone support me... now if i are playing with plug my pc reset when the i use the app overlock come with asus mannager. so.?

here is the results of the test battery.

Power Efficiency Diagnostics Report
Computer Name
Scan Time 2016-05-13T05:33:17Z
Scan Duration 60 seconds
System Manufacturer ASUSTeK COMPUTER INC.
System Product Name G751JM
BIOS Date 09/15/2014
BIOS Version G751JM.206
OS Build 9600
Platform Role PlatformRoleMobile
Plugged In true
Process Count 83
Thread Count 959
Report GUID {1dxxxxa-ec9c-4ee3-bad9-cdee34085491}
Analysis Results
Errors
Power Policy:Power Plan Personality is High Performance (On Battery)
The current power plan personality is High Performance when the system is on battery power.
Power Policy:USB Selective Suspend is disabled (On Battery)
The current power policy has globally disabled USB selective suspend.
Power Policy:802.11 Radio Power Policy is Maximum Performance (On Battery)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:PCI Express ASPM is disabled (On Battery)
The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.
Power Policy:Power Plan Personality is High Performance (Plugged In)
The current power plan personality is High Performance when the system is plugged in.
Power Policy:Dim timeout is disabled (Plugged In)
The display is not configured to automatically dim after a period of inactivity.
Power Policy:Sleep timeout is disabled (Plugged In)
The computer is not configured to automatically sleep after a period of inactivity.
Power Policy:Minimum processor performance state is 100% (Plugged In)
The processor is not configured to automatically reduce power consumption based on activity.
Power Policy:USB Selective Suspend is disabled (Plugged In)
The current power policy has globally disabled USB selective suspend.
Power Policy:PCI Express ASPM is disabled (Plugged In)
The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Requesting Driver Instance ROOT\MEDIA\0000
Requesting Driver Device Razer Surround Audio Controller
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Requesting Driver Instance HDAUDIO\FUNC_01&VEN_10EC&DEV_0668&SUBSYS_1043171D&REV_1000\4&22257450&0&0001
Requesting Driver Device Realtek High Definition Audio
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_8C31
Host Controller Location PCI bus 0, device 20, function 0
Device ID USB\VID_0B05&PID_17FD
Port Path 10
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name Generic USB Hub
Host Controller ID PCI\VEN_8086&DEV_8C2D
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_8087&PID_8008
Port Path 1
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_8C2D
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_8086&PID_8C2D
Port Path
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_8C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_8086&PID_8C26
Port Path
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name Generic USB Hub
Host Controller ID PCI\VEN_8086&DEV_8C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_8087&PID_8000
Port Path 1
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%) 16.62
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Device Drivers:
Devices with missing or misconfigured drivers can increase power consumption.
Device Name Bluetooth Module
Device ID USB\VID_13D3&PID_3404\54271EFB6AA0
Device Status 0x1802400
Device Problem Code 0x16
Device Drivers:
Devices with missing or misconfigured drivers can increase power consumption.
Device Name USB Video Device
Device ID USB\VID_04F2&PID_B414&MI_00\6&A451EFB&0&0000
Device Status 0x1802400
Device Problem Code 0x16
Device Drivers:
Devices with missing or misconfigured drivers can increase power consumption.
Device Name BitDefender AVC HV
Device ID ROOT\SYSTEM\0005
Device Status 0x1802401
Device Problem Code 0x1f
Warnings
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 10006
Maximum Timer Period (100ns units) 156250
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 3492
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Mozilla Firefox\firefox.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 5276
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Razer\Synapse\RzSynapse.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 3236
Requesting Process Path \Device\HarddiskVolume4\ProgramData\Razer\Synapse\ Devices\Razer Surround\Driver\RzSurroundVADStreamingService.exe
Power Policy:Display timeout is long (Plugged In)
The display is configured to turn off after longer than 10 minutes.
Timeout (seconds) 900
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name firefox.exe
PID 3492
Average Utilization (%) 7.63
Module Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Mozilla Firefox\xul.dll 4.97
\SystemRoot\system32\ntoskrnl.exe 0.54
\Device\HarddiskVolume4\Program Files (x86)\Mozilla Firefox\mozglue.dll 0.33
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name audiodg.exe
PID 3636
Average Utilization (%) 3.39
Module Average Module Utilization (%)
\Device\HarddiskVolume4\Windows\System32\MaxxAudio APO4064.dll 2.74
\Device\HarddiskVolume4\Windows\System32\AudioEng. dll 0.25
\Device\HarddiskVolume4\Windows\System32\RltkAPO64 .dll 0.22
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name vsserv.exe
PID 368
Average Utilization (%) 1.03
Module Average Module Utilization (%)
0.41
\Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.33
\Device\HarddiskVolume4\Program Files\Bitdefender\Bitdefender 2015\otengines_02251_002\asregex.dll 0.07
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name dwm.exe
PID 388
Average Utilization (%) 0.52
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.14
\Device\HarddiskVolume4\Windows\System32\dwmcore.d ll 0.10
\Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.05
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name System
PID 4
Average Utilization (%) 0.42
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.18
\SystemRoot\system32\DRIVERS\bcmwl63a.sys 0.07
\SystemRoot\system32\DRIVERS\igdkmd64.sys 0.06
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name RzSynapse.exe
PID 5276
Average Utilization (%) 0.21
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.15
\Device\HarddiskVolume4\Program Files\Bitdefender\Bitdefender 2015\active virus control\Avc3_00358_008\avcuf32.dll 0.01
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32. dll 0.00
Battery:Last Full Charge (%)
The battery stored less than 50% of the Designed Capacity the last time the battery was fully charged.
Battery ID ASUSTeK
Design Capacity 90000
Last Full Charge 40800
Last Full Charge (%) 45
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 3492
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Mozilla Firefox\firefox.exe
Calling Module Stack \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32. dll
\Device\HarddiskVolume4\Program Files (x86)\Mozilla Firefox\xul.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 5276
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Razer\Synapse\RzSynapse.exe
Calling Module Stack \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32. dll
\Device\HarddiskVolume4\Windows\Microsoft.NET\Fram ework\v4.0.30319\WPF\wpfgfx_v0400.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32. dll
\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 3236
Requesting Process Path \Device\HarddiskVolume4\ProgramData\Razer\Synapse\ Devices\Razer Surround\Driver\RzSurroundVADStreamingService.exe
Calling Module Stack \Device\HarddiskVolume4\Windows\System32\ntdll.dll
\Device\HarddiskVolume4\Windows\System32\kernel32. dll
\Device\HarddiskVolume4\ProgramData\Razer\Synapse\ Devices\Razer Surround\Driver\RzSurroundVADStreamingService.exe
\Device\HarddiskVolume4\Windows\System32\kernel32. dll
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name OEM High Performance
Plan GUID {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}
Power Policy:Power Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.
Personality High Performance
Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Video Quality
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality High Performance
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Video Quality
Battery:Battery Information
Battery ID ASUSTeK
Manufacturer ASUSTeK
Serial Number
Chemistry LIon
Long Term 1
Sealed 0
Design Capacity 90000
Last Full Charge 40800
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported false
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported false
Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 0
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2801
Maximum Performance Percentage 100
Lowest Performance Percentage 28
Lowest Throttle Percentage 28
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 1
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2801
Maximum Performance Percentage 100
Lowest Performance Percentage 28
Lowest Throttle Percentage 28
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 2
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2801
Maximum Performance Percentage 100
Lowest Performance Percentage 28
Lowest Throttle Percentage 28
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 3
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2801
Maximum Performance Percentage 100
Lowest Performance Percentage 28
Lowest Throttle Percentage 28
Performance Controls Type ACPI Performance (P) / Throttle (T) States

ROGIndia
09-21-2016, 05:21 AM
Kindly have the unit checked by the nearest Service center, they will diagnose the issue and provide solution.
http://support.asus.com/ServiceCenter.aspx?SLanguage=en