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View Full Version : G751JY Event Viewer errors help?



Quadrider10
05-28-2016, 08:24 PM
hello all! im having some issues with my G751JY and have no idea on how to fix them. these are the 2 errors i get:

Any ideas on how to fix it?

Log Name: System
Source: Microsoft-Windows-Kernel-Processor-Power
Date: 5/28/2016 15:18:39
Event ID: 37
Task Category: (7)
Level: Warning
Keywords:
User: SYSTEM
Computer: PATRICK-LAPTOP
Description:
The speed of processor 4 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 0 seconds since the last report.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Processor-Power" Guid="{0F67E49F-FE51-4E9F-B490-6F2948CC6027}" />
<EventID>37</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>7</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2016-05-28T20:18:39.811222600Z" />
<EventRecordID>21530</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="4080" />
<Channel>System</Channel>
<Computer>PATRICK-LAPTOP</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="Group">0</Data>
<Data Name="Number">4</Data>
<Data Name="CapDurationInSeconds">0</Data>
<Data Name="PpcChanges">0</Data>
<Data Name="TpcChanges">0</Data>
<Data Name="PccChanges">2</Data>
</EventData>
</Event>

___________________________________

kidfromhell
05-28-2016, 09:08 PM
Are you running the latest BIOS for your notebook? I just googled a bit and found that a BIOS update solved this for many.

Quadrider10
05-28-2016, 09:50 PM
Are you running the latest BIOS for your notebook? I just googled a bit and found that a BIOS update solved this for many.

I believe j am. I've searched on Asus website and can not find any bios in there for download and don't trust 3rd party sites. Can I get a link please?

Quadrider10
05-29-2016, 04:04 AM
ok, ive found the new bios, but it is the same version as the one i have installed and therefore can not install it either through the bios or winflash. what now?

Gps3dx
05-29-2016, 02:48 PM
A search through this subforum would reveal that you can reinstall same version bios by running the winflash with the switch /nodate.
Example:

"C:\Program Files (x86)\ASUS\WinFlash\WinFlash.exe" /nodate
Also, Please open "system configuration" by running "msconfig" -> goto "boot" tab -> click "advanced options" -> make sure that the num of processors is NOT limited ( i.e disabled ).

Quadrider10
05-29-2016, 04:11 PM
ok, ive reflashed the bios, but it did not help. still getting those errors. should i try a previous version of the bios?

Quadrider10
05-29-2016, 08:18 PM
alright ive tried previous versions and still nothing. idk what is even causing it. if i run Prime95, where it limits the current, it still dosent even trip it. what should i do next?

Rares95
05-29-2016, 08:55 PM
"The processor has been in this reduced performance state for 0 seconds since the last report."
This basically tells you that since the last error report, you were affected by this for 0 seconds. Might be something between 0 and 1 seconds, but doesn't seem like it is affecting you more than for a very short period of time.

Quadrider10
05-29-2016, 09:16 PM
"The processor has been in this reduced performance state for 0 seconds since the last report."
This basically tells you that since the last error report, you were affected by this for 0 seconds. Might be something between 0 and 1 seconds, but doesn't seem like it is affecting you more than for a very short period of time.

true, but there its still an issue. also it goes as high as 30 seconds ive seen.

Quadrider10
05-29-2016, 09:17 PM
this is the other error ive been getting i believe related:



Log Name: System
Source: ACPI
Date: 5/29/2016 16:09:12
Event ID: 15
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: PATRICK-LAPTOP
Description:
: The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="ACPI" />
<EventID Qualifiers="32773">15</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-05-29T21:09:12.236120200Z" />
<EventRecordID>24336</EventRecordID>
<Channel>System</Channel>
<Computer>PATRICK-LAPTOP</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Binary>0000C00001000000000000000F000580000000000000000000 0000000000000000000000000000005AA7260020010B001001 0D008000000010002F00A003300010023E00600000005000E8 007000000010020D008000000010080C00A0010B00100A4300 600000005000E20070000000100A2100800001001000410060 0001005000FFFF700000001000080080000000100020006000 000050006B0070000100100007008000010010002000000000 00000000000000000000000000000000000000000000000000 00000000000000000000000000000000000000000000000000 00000000000000</Binary>
</EventData>
</Event>

Rares95
05-29-2016, 09:37 PM
Hmm damn. You can't return it can you?

Quadrider10
05-30-2016, 12:50 AM
nope lol

MeanMachine
05-30-2016, 01:25 AM
If the latest Bios update does not remedy the Event Viewer error, its nothing to be concerned about.

This is a common message you will find in event viewer with PC's using similar hardware with Windows and does not actually indicate a malfunction.
It is due to Intel speedstep technology being disabled in the bios which is done intentionally to help with performance and stability.

Quadrider10
05-30-2016, 03:11 AM
Alright both errors correct? The ACPI one as well? Also is there a modded BIOS out there for this PC?