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View Full Version : Ai Suite III stuck on boot Windows 10 Anniversary Update ! Asus Z97 Deluxe



hipercube
08-16-2016, 12:56 PM
Hi all. . . .

After updating Win 10 SP1 to Win10 Anniversary Update, OS crashes inexorably at startup.

After 52 (!) O.S. reboots, after having isolated the services one by one, I discovered that AsusFanControlService is the main - indeed the only responsible - to prevents a smooth O.S. start-up and the regular use of Win10 Anniversary Update, making it almost unusable.

I have Asus Z97 Deluxe motherboard and I read (with difficulty) all previous posts, without finding a specific solution who runs all components of AI Suite (particularly the Fan Control section) on Win10 Anniversary Update on Asus Z97 Deluxe.


There any way to run AI Suite III with its fan control ? Or I just have to hope for an upgrade of AI Suite ?

---

Looking at the latest version of AISuite III for Win 10 and Win 8.1 I realized that Fan Control It is not a separate component of AI Suite, indeed It is not present in the PC install/uninstall lists. There any way to install it (and/or uninstall) separately?



Sorry for my English. . .

Legolas
08-16-2016, 10:17 PM
uninstall the AI suite, download AI suite online and reinstall it in Administration mode.

Bahz
08-17-2016, 01:42 AM
Try cleaning your registry then download reinstall with the latest version of AI Suite III. I'm not sure if you're experiencing freezing isuses like other users who have the Windows 10 Anniversary Update, if you are then it's probably unrelated to Ai Suite.

hipercube
08-17-2016, 08:34 AM
uninstall the AI suite, download AI suite online and reinstall it in Administration mode.
Thanks for you reply...
I'll try to do as you say, (as administrator) although I have strong doubts.



Try cleaning your registry then download reinstall with the latest version of AI Suite III. I'm not sure if you're experiencing freezing isuses like other users who have the Windows 10 Anniversary Update, if you are then it's probably unrelated to Ai Suite.
I sent you a pm - as you requested to all - with which I explained point by point the problems.

I am mathematically certain (!) that the problem depends on AI Suite. Particularly from AsusFanControlService, currently disabled.

If I venture to enable AsusFanControlService the system don't start. And those rare times when system start (after digit psw, It remains in the blue screen with balls that turn ...) is blocked as I explained to you in pm.

I tried many times and I am certain of what I affirm.


I repeat it here:


1. the usual PIN to access Windows - well known to me - is not accepted at the first start and later. I was forced to go with psw MS. I changed from Windows PIN: the new one does not work either.
I fixed by deleting the access PIN and then restoring it with the same value through to MS Access.


2. Right click on any object on the desktop or anywhere on your context menu that usually appears, you only see only two edges and the options - more or less numerous, as the case - are not visible: the contextual window is empty and stays empty for about a minute, then finally the menu appears.


3. Even by right-clicking on the inverted V upwards, in the tray icons in the lower right of the apps running in the background, you get a half-empty box. It is filled with icons after a minute or so.


4. Copy the text in the the path bar at the top in any Windows Explorer it is virtually impossible: in any Windows Explorer window, the paths of the files/directories that appear at the top can not be selected, thus are not usable.


5. Windows 10 Anniversary Update is very slow startup. (Those rare times when OS starts)


6. If I connect a smartphone via USB, access to folders is a slowness which makes it impossible to use.


Curiously, any break above described can be shortened using the Print Screen key. It seems that the Print Screen key, fulfills a function as a "refresh".


PARTIAL SOLUTION:

After 52 (!) O.S. reboots, after having isolated the services one by one, I discovered that AsusFanControlService is the main - indeed the only responsible - to prevents a smooth O.S. start-up and the regular use of Win10 Anniversary Update, making it almost unusable. Simply avoid the launch of this service, and everything returns to work well.
Take my word.

Regards.

hipercube
08-18-2016, 05:57 PM
Nothing new ?

Bahz
08-19-2016, 01:30 AM
So far this is the first report on this issue and I haven't been able to find anything else similar. I'll report the issue over to our software team to look into this

hipercube
08-19-2016, 09:48 AM
So far this is the first report on this issue and I haven't been able to find anything else similar. I'll report the issue over to our software team to look into this

Hello . . .

Thanks for your interest

I confirm to you that even today, I tried to rehabilitate AsusFanControlService and I had the same, identical problems.

If you were sure that a fresh installation, which as you can imagine it takes more than ten hours, I would do it without thinking twice. But I have not this certainty.

http://s4.postimg.org/rooufv6k9/image.jpg (http://postimg.org/image/rooufv6k9/) http://s3.postimg.org/ocuhurm4f/image.jpg (http://postimg.org/image/ocuhurm4f/) http://s3.postimg.org/5bpnf02bj/image.jpg (http://postimg.org/image/5bpnf02bj/) http://s4.postimg.org/pdaewu2g9/image.jpg (http://postimg.org/image/pdaewu2g9/) http://s4.postimg.org/cuyetzuuh/IMG_20160819_115409.jpg (http://postimg.org/image/cuyetzuuh/) http://s3.postimg.org/5lx5ycgxr/IMG_20160819_115606.jpg (http://postimg.org/image/5lx5ycgxr/) http://s3.postimg.org/jxl9gzohr/IMG_20160819_115627.jpg (http://postimg.org/image/jxl9gzohr/) http://s3.postimg.org/8cb39a30f/IMG_20160819_115708.jpg (http://postimg.org/image/8cb39a30f/) http://s3.postimg.org/q66lakm2n/IMG_20160819_120247.jpg (http://postimg.org/image/q66lakm2n/) http://s3.postimg.org/6fiyig1q7/IMG_20160819_121132.jpg (http://postimg.org/image/6fiyig1q7/) http://s3.postimg.org/xigmtutof/IMG_20160819_121140.jpg (http://postimg.org/image/xigmtutof/)


As I said, I found that if I press the "Print Screen" key viewing of objects returns to normal. But I can not stand each time to a thousand times press print screen ...


I very much hope in a new maybe with your help . . .

hipercube
08-20-2016, 10:07 AM
Since at least once on two, despite having a Samsung SSD Pro disk, the booting of the PC it's was slow and the balls also turned :D for 10 minutes, before getting the desktop, frequently forcing me to restart the PC, I was forced to disable from the Computer Management, addition to the services,
ASUS Com Service
ASUS HM Control Service
AsusFanControlService

through the Windows Task Scheduler, also ASUS AISuiteIII , ASUS DIPAwayMode and GPUFanHelper.

-----

Did this, my computer is back as new, like just out of the store.


Too bad because I have two pumps and eight fans and I would have preferred to control them directly from Windows, rather than once in a while from bios ...

http://s3.postimg.org/sgwhjhuyr/Cattura.jpg (http://postimg.org/image/bgdlathxb/full/)

FOR NOW I PREFER TO KEEP THE BUG (HOPE IN ASUS WORKING UPDATE) RATHER THAN LOSE AT LEAST 20 HOURS (!!!) TO REPLACE A CLEAN WINDOWS AND REDISCOVERING THE SAME DEFECTS OR WORSE (!!!)

Keidj
08-20-2016, 02:41 PM
Thanks for you reply...
I'll try to do as you say, (as administrator) although I have strong doubts.



I sent you a pm - as you requested to all - with which I explained point by point the problems.

I am mathematically certain (!) that the problem depends on AI Suite. Particularly from AsusFanControlService, currently disabled.

If I venture to enable AsusFanControlService the system don't start. And those rare times when system start (after digit psw, It remains in the blue screen with balls that turn ...) is blocked as I explained to you in pm.

I tried many times and I am certain of what I affirm.


I repeat it here:



Regards.

I had the same problem before the newly released AI Suite 3 for my motherboard z170 pro gaming. Even though I had uninstalled AI Suite 3 there was some fan control service that was running 2x services wich I belive was what made my system hang with graphical issues. This happened with AI Suite 3 installed/uninstalled and GPU Tweak 2 running. Hope the new release for AI Suit 3 fixes your problem. AI Suite is working fine for me now but the GPU Tweak 2 and ASUS fancontrolservice issue is still there so Im using MSI Afterburner for now.

dferara
08-29-2016, 02:45 AM
Hi guys, I have a similar problem. I have a ASUS MAXIMUSS HERO VII, last bios.

I have 2 Windows 10 Anniversary update installed, one in a normal 4TB disk and other on a SSD drive. Before the anniversary update both Windows 10 was working fine with the AISUITE, fan controls, etc.

After I upgraded the SSD Windows 10 when the AISUITES open the TASKMANAGER starts to behave slow, and I have to wait 2 or 3 second for switch the screen on the TASK MANAGER, same happen on the explorer, when I put the mouse pointer on a FOLDER I have to wait 2 or 3 second for Windows give me the name of the folder. If a uninstall AISUITE all is back to normal.

Then I tried another approach after reading these topic, I installed AISUITE, restarted the PC and opened AISUITE, everything worked fine, I tried the taskmanager, Explorer, and well fine. But after open the FAN TUNNING configuration on the AISUITE, and click FAN TUNNING WIZARD, after the TEST was done, the problem starts to happen again. And after a PC REBOOT the same. :mad:

Its seem that after I configure the FAN TUNNING WIZARD the AISUITE start some service for FAN control and all the problem starts again.

For sure is something with the FAN SERVICE control of the AISUITE and Windows 10 Anniversary Update.

I later try to update my other Windows 10 from the normal 4TB disk to the anniversary update, and same problem. I had to delete the AISUITE for Windows 10 Anniversary update behave normally.

One of the most usefull features of the AISUITE is the fan CONTROLS, so please ASUS fix thes bug or glitch for the AISUITE. It seem the problem is on the FAN CONTROL service so you can check it.

Please we hope you answer here if you change or update some drivers or software to fix these.

Cheers.

Daniel Ferara

Bahz
08-29-2016, 05:39 AM
Thanks for all the additional details, I'll forward everything over to other software and motherboard teams.

nnank76
08-31-2016, 09:15 PM
hi guys,
i am having a similar problem with windows freezing almost straight after loading into the desktop. How did you unisntall AISuite?I can only load into safemode and when I try to uninstall I it doesn't let me in safe mode.
Thanks
N

ftoons
09-03-2016, 03:34 AM
Hi all,
I'm using an ASUS X99 Deluxe and am having similar trouble with AI Suite III.
After installing the anniversary update Windows became too slow to show folder contents and in showing some context menus for apps in the notification menu.
I was able to pinpoint the problem to ASUS COM service that is installed (and uninstalled) with AI suite.
The problem disappears and windows becomes normal in speed and responsiveness and showing folder contents properly when I uninstall AI Suite III. The troubles recurs whenever I reinstall it.

Unfortunately for myself I couldn't find many reports of this problem on the net (fortunately for others :) )
I hope this goes to tech support and a fix comes out soon.. I'm currently running without proper fan control and the system reaches some high temps (tweaked fans a bit in BIOS but its not as easy and intuitive as with AI Suite III).

As for how I uninstalled it, I was able to use the standard way using "Programs and features" in the control panel. It showed there and I double clicked it.. No safe mode was necessary.
I believe if you run the installer it might also ask you if you want to uninstall the current version or repair it.

dunnan
09-09-2016, 04:10 AM
He is not alone, I have the same problem. My windows appear blank. It is only when the AiSuite 3 program is installed. It's also been rereported here: http://answers.microsoft.com/en-us/windows/forum/windows_10-performance/refreshdisplay-issues-after-anniversary-update/ec9ddeb6-0265-4493-b591-d09abb126534

It's impacting so much that I've actually downgraded to Windows 10 vanilla, AiSuite is the ONLY program that's been having a problem.

lopezoa
09-10-2016, 02:23 AM
After installing my 2 Asus GTX 1080 Strix cards, I lost full functionality of AISuite III. Even after being sent a release candidate for AISUite which fixes "Vender.DLL" issues, choosing fans and getting the correct RPM readings on their headers simply do not work (except for the CPU fan headers).
59323
I have tried uninstalling, using the AIsuite cleaner in safe mode, reinstalling, running the "fan tuning" option, resetting the CMOS, Qfan tuning in Bios, reinstalling Bios and all to no avail.
This is really aggravating, specially after spending well over $1400 on two Asus GTX 1080 Strix cards. There has to be someone here with the expertise to assist in resolving this issue since this is the result of having the Strix cards install in my computer rig. All my PWM fans showed up fine in AISuite III before and I was able to select the fan location. In fact, if I uninstall the AISuite II release candidate and install the current version for my motherboard, I get all my fan functionality back but I go back to contextual menu (left click) errors or "blank menus" slow downs and the "vender.dll" error. PLEASE HELP!

Specs:
Asus Z97 Formula VII Motherboard
4790K processor
32GB Patriot Viper RAM at 2133hz
Windows 10 Pro 64-Bit
Asus GTX 1080 Strix in SLI Configuration
Latest GPUTweakII Installed (version 1.3.6.0)
AISuite III Release Candidate (version 1.01.50)

MrAgapiGC
09-15-2016, 02:02 AM
So far this is the first report on this issue and I haven't been able to find anything else similar. I'll report the issue over to our software team to look into this

well mine does not work. I only see that working once. on my z170 hero 8. Bahz we need to do somthing. the forums is full with issues. my last program stop working again today. so i have a generic board with a ASus logo

swats73
09-23-2016, 02:12 PM
I had the same problem but uninstalled AIsuit then done the restart. after that I used the AIsuit cleaner and done another restart. then installed AIsuit 3 version 10150 that was given to me by one of the ASUS staff on here now all is good and working well with no issues.

Note: had to uninstall all ASUS services before the AIsuit cleaner would work

Sniper260687
10-08-2016, 08:33 PM
I had the same problem but uninstalled AIsuit then done the restart. after that I used the AIsuit cleaner and done another restart. then installed AIsuit 3 version 10150 that was given to me by one of the ASUS staff on here now all is good and working well with no issues.

Note: had to uninstall all ASUS services before the AIsuit cleaner would work

Can i have the download link please?