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AvengeTheRev
09-01-2016, 01:52 AM
I have been noticing that for some reason, if you drag a window or anything else for that matter using the left mouse button (as opposed to double tapping the touchpad and dragging) the mouse seems to skip around the screen... almost as if snapping onto an invisible grid, as to keep movements on a perfect X / Y axis. Anyway... this has become extremely frustrating when trying to fine tune parameters in programs that require dragging the mouse over something and adjusting it slighlty. Even when simply attempting to highlight a string of text it becomes difficult due to the inaccuracy when doing this. This does not happen when double tapping and dragging. When done this way, the mouse remains accurate, but loses the accuracy as soon as you push down the mouse button(s).

has anyone else come across this, or would be able to confirm that this is some sort of annoying "feature"? If so... is there any way that this could be disabled? Or at the very least some sort of workaround.

Thanks! ;)

EDIT:
So randomly I opened up my laptop from sleep, and I found that the mouse was no longer having the issue described above... but also, none of the multi-touch features were working.

Meaning, I was no longer having the stutter issue when dragging things while holding down the left mouse button. I restarted my laptop to see if I could get the multi-touch functions to work again, and once started again, the multi-touch was working again; I could two-finger scroll and whatnot again... BUT the stutter issue came right back.

This leads me to believe that it HAS to be a driver issue or something that can be fixed with software. I am not sure if or how to replicate this, but I have tried nearly everything to fix this problem. I have reinstalled drivers countless times and to no prevail.

EDIT #2:

-- Copied from a further post -- "I e-mailed ASUS about this issue, and they replied by telling me to reinstall the drivers......... even though in the e-mail I specified that I had already done so multiple times.

Not only that, but they told me that "If all else fails, employ the use of a USB mouse."

ARE YOU SERIOUS? I almost laughed at that comment. Yes, I use a mouse for when I have a table available to me, but THIS IS A LAPTOP. THE TOUCHPAD NEEDS TO WORK CORRECTLY WITHOUT OVERSIGHTS LIKE THIS ONE."

EDIT #3:

-- Copied from a further post -- I have also noticed that the installed drivers, or at least those that are visible to us like the ASUS PTP driver and the ASUS Smart Gesture drivers, don't actually seem to do anything at all. If you change any of the parameters and optionsit doesn't actually affect the touchpad configuration. Even deleting the visible touchpad drivers doesn't change anything whatsoever. The touchpad continues to work as "normal"; same stutters, gestures and all. The only way to change any settings is through the Windows 10 settings. Would that mean there is some driver that is overriding even the manufacturers own drivers?

EDIT #4:

-- Copied from a further post -- "I was able to pinpoint which driver is causing the issues. It is definitely the ASUS Precision Touchpad driver. Once unistalled and restarted the computer, it fixes the stutter problem all together. That being said, just like when the driver crashes, it disables all gesture support. So... It is definitely a problem with that driver specifically. I have tried installing other drivers afterr unistalling the the ASUS PTP driver, but I have been unsuccessful in getting them to work."

AvengeTheRev
09-02-2016, 01:48 AM
So randomly I opened up my laptop from sleep, and I found that the mouse was no longer having the issue described above... but also, none of the multi-touch features were working.

Meaning, I was no longer having the stutter issue when dragging things while holding down the left mouse button. I restarted my laptop to see if I could get the multi-touch functions to work again, and once started again, the multi-touch was working again; I could two-finger scroll and whatnot again... BUT the stutter issue came right back.

This leads me to believe that it HAS to be a driver issue or something that can be fixed with software. I am not sure if or how to replicate this, but I have tried nearly everything to fix this problem. I have reinstalled drivers countless times and to no prevail.

EOGHANM
09-02-2016, 10:00 AM
I am having the exact same issue, it is really really irritating when trying to select text.

I have also had a situation where the smart guestures stopped working when I was using an external mouse.
A restart fixed the guestures but I hadn't noticed the touchpad issue yet.

If I find a solution I will let you know.

One observation I made was that when you use an external mouse to click and then use the touchpad to move the cursor, the touchpad works fine.

AvengeTheRev
09-02-2016, 01:21 PM
I am having the exact same issue, it is really really irritating when trying to select text.

I have also had a situation where the smart guestures stopped working when I was using an external mouse.
A restart fixed the guestures but I hadn't noticed the touchpad issue yet.

If I find a solution I will let you know.

One observation I made was that when you use an external mouse to click and then use the touchpad to move the cursor, the touchpad works fine.

I am glad I am not the only having this strange issue. I tried plugging in my mouse, clicking on the mouse and moving the touchpad, and I do not have the stutter, the same as you. Have you tried double tapping to drag? Doing this avoids the stutter... but it is extremely inconvenient and annoying in most scenarios.

But yes, I can confirm that the time that I woke up my laptop and the gestures were not working, I was not having the stutter issue anymore. As soon as I restarted, though, it came right back.

And yes, PLEASE let me know if you find anything... it's driving me insane when trying to adjust parameter knobs in my music programs. And simple things like highlighting text are frustrating lol. Ive done extensive searching and their doesnt seem to be anyone else with this issue. Not even anything similar on other laptops, so I had to post something about it.

Luckily, I can confirm that it is just a software/driver issue; now... what is it.

hexaae
09-02-2016, 02:59 PM
It's a trivial issue indeed for a top-class laptop... I wonder if ASUS does really test recent models or not...
What about this bug for predecessor G752VY https://rog.asus.com/forum/showthread.php?84635-G752VY-G751JY-everlasting-bug-of-USB-3-0-left-port-randomly-disconnecting ? The problem was unreliable USB 3.x ports on the left side often disconnecting if you attach 3.0 devices like external HDs.... Still present also on G752VS?

AvengeTheRev
09-02-2016, 03:14 PM
It's a trivial issue indeed for a top-class laptop... I wonder if ASUS does really test recent models or not...
What about this bug for predecessor G752VY https://rog.asus.com/forum/showthread.php?84635-G752VY-G751JY-everlasting-bug-of-USB-3-0-left-port-randomly-disconnecting ? The problem was unreliable USB 3.x ports on the left side often disconnecting if you attach 3.0 devices like external HDs.... Still present also on G752VS?

Hmm... The only thing I have used on the left-hand side has been my mouse. I have yet to experience this issue. Regardless, this is extremely frustrating as it is an obvious driver issue. A driver issue that was temporarily "fixed" thanks to a glitch. Now... they can't figure out how to properly fix it? Lol.

If this were a $300.00 Toshiba or something of the sort I would probably have shut up by now. But this is RIDICULOUS for a laptop like this.

AvengeTheRev
09-02-2016, 03:19 PM
I e-mailed ASUS about this issue, and they replied by telling me to reinstall the drivers......... even though in the e-mail I specified that I had already done so multiple times.

Not only that, but they told me that "If all else fails, employ the use of a USB mouse."

ARE YOU SERIOUS? I almost laughed at that comment. Yes, I use a mouse for when I have a table available to me, but THIS IS A LAPTOP. THE TOUCHPAD NEEDS TO WORK CORRECTLY WITHOUT OVERSIGHTS LIKE THIS ONE.

They asked me to download their Smart Gesture Drivers... and as it turns out not only do they not fix the problem, but the Control Pannel tab for ASUS Smart Gesture doesnt actually do anything. Changing any of the parameters does not change anything. In order to change any of the mouse/touchpad settings you have to go through the Windows 10 settings instead.

AvengeTheRev
09-02-2016, 07:12 PM
Do ASUS mods ever reply to forum posts? Let alone look through them?

hexaae
09-02-2016, 09:29 PM
My advice: don't waste your time with official ASUS support... Ask to community.
If you can, please test the left port USB issue with an external HD or something else 3.0 requiring some power. It's a recurrent problem of many recent ASUS ROGs (G751JY, G752VY and others...) and would be very happy to know they FINALLY have fixed it.

AvengeTheRev
09-02-2016, 09:34 PM
My advice: don't waste your time with official ASUS support... Ask to community.
If you can, please test the left port USB issue with an external HD or something else 3.0 requiring some power. It's a recurrent problem of many recent ASUS ROGs (G751JY, G752VY and others...) and would be very happy to know they FINALLY have fixed it.

Any sites you would recommend to relay this issue to?

Thanks...!

EOGHANM
09-02-2016, 09:48 PM
I had the gestures crash and was able to verify that it does fix the problem with the cursor behaviour (albeit without the gestures working of course :( ).
I have also emailed them and they told me to reinstall the drivers and if that failed....factory reset...Sigh.

The support agent I talked to on the phone told me the same and after I told him that I was not going to do a factory reset as that was just a last ditch effort to have people off their backs (and would waste so much of my time and not fix the issue).
I described again the fault in detail and why I didn't think it was a problem with hardware and that I believed it was a bug with the driver.
They allowed me to escalate to level 2 support (earned enough support exp) so I will see what they say.
I am very curious to see is this the same in all G752VS models or only a select few.

Anyone else reading this, please try to see can you see the above behaviour in the OP and post here. If we can prove it's a driver issue, then support can test it out on one of their models and work on a fix for this incredibly annoying fault.

I wouldn't mind having no gestures but scrolling using two fingers is too useful not to have.

AvengeTheRev
09-03-2016, 01:00 AM
I had the gestures crash and was able to verify that it does fix the problem with the cursor behaviour (albeit without the gestures working of course :( ).
I have also emailed them and they told me to reinstall the drivers and if that failed....factory reset...Sigh.

The support agent I talked to on the phone told me the same and after I told him that I was not going to do a factory reset as that was just a last ditch effort to have people off their backs (and would waste so much of my time and not fix the issue).
I described again the fault in detail and why I didn't think it was a problem with hardware and that I believed it was a bug with the driver.
They allowed me to escalate to level 2 support (earned enough support exp) so I will see what they say.
I am very curious to see is this the same in all G752VS models or only a select few.

Anyone else reading this, please try to see can you see the above behaviour in the OP and post here. If we can prove it's a driver issue, then support can test it out on one of their models and work on a fix for this incredibly annoying fault.

I wouldn't mind having no gestures but scrolling using two fingers is too useful not to have.

Totally agree with you on that. I would rather not have the three finger and four finger gestures any day in order to have the precision back. All I really need is the two-finger scrolling. Lol.

I have also noticed that the installed drivers, or at least those that are visible to us like the ASUS PTP driver and the ASUS Smart Gesture drivers, don't actually seem to do anything at all. If you change any of the parameters and optionsit doesn't actually affect the touchpad configuration. Even deleting the visible touchpad drivers doesn't change anything whatsoever. The touchpad continues to work as "normal"; same stutters, gestures and all. The only way to change any settings is through the Windows 10 settings. Would that mean there is some driver that is overriding even the manufacturers own drivers? A driver that we cannot see or something along those lines?

Anyway... please let me know if they give you any useful information! I will be sure to do the same as this is something that is really frustrating.

jamreal18
09-03-2016, 03:44 AM
Now, i doubt if I should still buy RoG.

EOGHANM
09-03-2016, 04:32 AM
My G752 didn't come with a geture software package installed nor does it show up in the download section of the support page for that model if that makes a difference. It seems like it is built in to a driver for the touchpad.

I can change my settings through windows (mouse and touchpad settings) but even turning all the active gestures off still results in the same behaviour. I can't find what driver is actually crashing when the touchpad gestures stop working but reinstalling the touchpad drivers and scanning for new hardware seemed to start it back up (without restarding the laptop).
The plot thickens!

EOGHANM
09-03-2016, 04:41 AM
Now, i doubt if I should still buy RoG.

Other than this issue it's a really nice laptop. I found the audio very quiet at first but after turning on Sonic studio (bottom right of the window when sonic studio is open) I have put my own preferences in and it makes a huge difference to the volume etc.
I came from a G750 which was great (although also had some touchpad sensitivity quirks when gestures were installed) and I had thought the volume was ridiculously low in comparison until I adjusted the settings through Sonic studio and haven't looked back.

The i7 6820 ,GTX 1070, 32GB Ram and a 512Gb ssd is lightning fast and plays the BF1 beta at 75fps (vsync) and seems to average out about 40fps on Deus Ex on mostly very high settings (a few things turned down to get a few fps).
Compared to other brands it is a bit on the pricey side but I really liked the G750 and it served me well (and ran cool and quiet) for the last two years before I took the plunge.

It's annoying obviously to have spent so much and have some really basic bugs that shouldn't be there but I would buy it knowing those little bugs are there as it's otherwise a pretty damn impressive machine.
One tiny complaint would be that the battery is internal which is strange coming from the G750 and it's detachable battery.

AvengeTheRev
09-03-2016, 10:43 AM
My G752 didn't come with a geture software package installed nor does it show up in the download section of the support page for that model if that makes a difference. It seems like it is built in to a driver for the touchpad.

I can change my settings through windows (mouse and touchpad settings) but even turning all the active gestures off still results in the same behaviour. I can't find what driver is actually crashing when the touchpad gestures stop working but reinstalling the touchpad drivers and scanning for new hardware seemed to start it back up (without restarding the laptop).
The plot thickens!

My laptop did not come with the ASUS Smart Gesture software installed either. Which is really strange because it is obviously somewhere. It has to be. Because otherwise the gestures would not work in the first place. Right? Also, that would explain why when deleting all of the visible drivers, the touchpad and gesrures continue to function with stutter and all. Not to mention they constantly ask to "reinstall" the Smart Gesture software. Come to think of it. It was never there in the first place.

There has to be some driver not visible that is active. It's the only thing that somewhat makes sense!

AvengeTheRev
09-03-2016, 10:54 AM
Found this Reddit post while rummaging through the internet. I have noticed there is a slight input lag when using the touchpad... as well as the disabling of the drivers sounds a lot like what happens when the gestures crash. I'm going to give that a shot and see if it does anything. I'll post here later once I do it.

https://www.reddit.com/r/Dell/comments/3x2ny0/xps_1315_trackpad_delay_solution/?st=ISN2FLAB&sh=a5b2a477

I also found someone having touchpad issues here as well. Not sure if this is in any way related, but at this point I am desperate enough. To try anything in order to stop this problem. Lol.

https://rog.asus.com/forum/showthread.php?73350-Guide-How-to-properly-fix-the-touchpad-driver-after-upgrading-to-Windows-10

If any of you try these before me, please let me know if they do anything to help.

Armesis
09-03-2016, 12:09 PM
Yes, i think i saw a video review once complaining about the low quality touchpad. Well its very typical of an asus laptop. Worst ive ever owned, in fact worst of both my pc rigs which i built, and 3 other laptops. Last time im buying one of these asus laptops lol.

But if its really that bad, just return it and get your money back. Personally ive invested too much time and effort in my G752VY hehe.

EOGHANM
09-03-2016, 12:40 PM
I went to try the replacement drivers from synaptic but the "Asus support device" mentioned isn't there in the device manager. There is only HID compliant device x2 in mice when there is no external mouse plugged in.

I wouldn't say the touchpad is bad, it feels pretty smooth, it's just that it needs an update to fix the issues.
As for returning mine, that's not really an option and would be quite costly to me in Ireland both monetarily and timewise so I would be happy with a fix. If it was something wrong hardware wise then it would be a different story but software can be updated and the more of us that can confirm the fault, the quicker it would be done.

AvengeTheRev
09-03-2016, 01:02 PM
I went to try the replacement drivers from synaptic but the "Asus support device" mentioned isn't there in the device manager. There is only HID compliant device x2 in mice when there is no external mouse plugged in.

I wouldn't say the touchpad is bad, it feels pretty smooth, it's just that it needs an update to fix the issues.
As for returning mine, that's not really an option and would be quite costly to me in Ireland both monetarily and timewise so I would be happy with a fix. If it was something wrong hardware wise then it would be a different story but software can be updated and the more of us that can confirm the fault, the quicker it would be done.

So... I found the culprit. Or rather, I was able to pinpoint which driver is causing the issues. It is definitely the ASUS Precision Touchpad driver. Once unistalled and restarted the computer, it fixes the stutter problem all together. That being said, just like when the driver crashes, it disables all gesture support. So... It is definitely a problem with that driver specifically. I have tried installing other drivers afterr unistalling the the ASUS PTP driver, but I have been unsuccessful in getting them to work.

... at least its progress? lol

AvengeTheRev
09-03-2016, 03:26 PM
I have noticed that no matter how hard you try, the driver always re-installs itself if you delete it. Not sure if getting completely rid of it would help installing another driver or not though...

EOGHANM
09-03-2016, 05:24 PM
I think that is what the second solution that provides the microsoft software that stops the driver updating is for.
I tried uninstalling the ASUS precision touchpad driver but then it just stops working altogether as you can imagine. If I restart, Windows installs some random driver that gives a different name in device manager but which has the same function as the Asus Precision Touchpad one (it probably is the same driver). What driver is replacing yours when you uninstall it?

I think the method where you install a Synaptics driver could possibly work if we could find the right one that works. I will try it out now.

EOGHANM
09-03-2016, 05:52 PM
Ok, So following this link (the one from reddit): http://forum.notebookreview.com/threads/xps-13-9530-xps-15-9550-replace-windows-ptp-precision-touchpad-ptp-driver-with-synaptics-driver.783990/

I can get to a stable state with no gestures by disabling the Asus Precision Touchpad driver (without it reactivating every restart).

I have tried replacing the drivers of some of the numerous HID compliant devices and mice but to no avail.
Will keep trying new things!

AvengeTheRev
09-03-2016, 08:01 PM
Ok, So following this link (the one from reddit): http://forum.notebookreview.com/threads/xps-13-9530-xps-15-9550-replace-windows-ptp-precision-touchpad-ptp-driver-with-synaptics-driver.783990/

I can get to a stable state with no gestures by disabling the Asus Precision Touchpad driver (without it reactivating every restart).

I have tried replacing the drivers of some of the numerous HID compliant devices and mice but to no avail.
Will keep trying new things!

yeah me too... i just have it set without gestures at the moment. I'm beginning to lose hope. :mad:

AvengeTheRev
09-04-2016, 02:59 PM
So... I called them and I ended up speaking to a supervisor because the regular representative, once he was out of the cooki-cutter troubleshooting questions, told me to send it to RMA. Lol. No.

I spoke to him and basically explained everything I have been able to dig up in the past couple of days. They are escalating it further so they can come up with a fix for the issue. Supposedly. Let's see how that goes and I'll keep this post updated if anything.

EOGHANM
09-04-2016, 05:43 PM
I am waiting on a call back from level 2 support. Hopefully if enough of us complain about the driver they will work it out as I am definitely not RMAing it when it's a driver issue.

AvengeTheRev
09-04-2016, 06:01 PM
I am waiting on a call back from level 2 support. Hopefully if enough of us complain about the driver they will work it out as I am definitely not RMAing it when it's a driver issue.

Yeah. Lol. Why would they waste their time fixing one computer at a time when they could get them all fixed with something as simple as a patch.

EOGHANM
09-04-2016, 11:35 PM
Exactly! surely it would be less costly and get kudos from the consumer base (although they don't seem to get a good rep for that)

Aghoithae
10-20-2016, 05:18 PM
I too have problems with the Asus Precision Touchpad driver when upgraded to Win 10 Anniversary.

I even made an RMA (DOA) thinking that the touchpad what faulty, but the new laptop had the same touchpad problem as the first, so I did note that an incompatibility between the Asus Precision Touchpad and Windows 10 build 1607 is the source of the issue.

I simply can't use the multitouch gestures on the touchpad when windows start or resume from sleep. I have to, at each windows session, manually reinstall the driver in the device manager to get it full fonctional.
So I reverted the update to the 1511 build.

Please make us that thing fixed.

Aghoithae
10-22-2016, 02:01 PM
I made an assistance request through the web site and here is where I stand
:Hello,

I did the factory reset as you suggested.

And the touchpad isn't working as intended. When the computer is started, or when it resume form sleep the gesture function of the touchpad are not working and I have to manually reinstall it through the device manager.

I found some new infos to resolve the issue and it seems to be a driver issue :

In the device manager, under "Intel(R) Serial IO I2C Host Controller - A161, there is an I2C HID device, but when expanded I see three input devices (Asus Precision Touchpad / Microsoft Input Configuration Device / HID Mouse) when I think there must be only one device recognized : the touchpad.

Refering to the investigation of this programmer : "http://ivanrf.com/en/asus-smart-gesture-problem-with-windows-installer/#solutions" the Asus Precision Touchpad latest version 11.0.12 support those devices from Elantech: ELAN1200, ELAN1201, ELAN1202 and according to the device manager my G752VS is equipped with an ELAN1203.

So it must be a driver issue that I ask you to transmit to the Asus developpers to make us rapidly a new driver that support this touchpad, because we must upgrade our Windows.

Thank you in advance to communicate this issue to persons who can make a new compatible driver.





--------------------
Dear Asus Customer,

Thank you for your feedback.

Please reset your device to the factory state to check whether the fault is delivered as "ex works", also appears directly.
In advance, I recommend that you back up your personal data. There is an additional partition on the hard disk to load the preinstalled operating system. When resetting, you can choose to keep your files. Then, Windows is reinstalled. Go to Settings> Update and Security> Reset this PC> First Steps and select an option.

If you can not open the settings, you can also reset the PC by restarting from the login screen. Press the Windows logo key Windows logo key + L to enter the logon screen, hold down the Shift key, and then select On / Off On / Off icon> Restart down right. After restarting the PC, select Troubleshooting> Reset this PC.

Best regards


I.A. Malte Bohms

ASUS Computer GmbH
Harkortstrasse 21-23
D-40880 Ratingen
Germany

Tel.:+49 2102 578 95 57 (Monday to Friday from 9am to 6pm)
FAX: +49 2102 9599 11
RMA Inquiries:
https://eu-rma.asus.com

Managing Director: Li-Hsiang Chen
District Court: Düsseldorf HRB 43472
UID-No .: DE121629751

Aghoithae
10-28-2016, 05:30 PM
Well,

Is anyone else having issue with the multitouch gesture control (2 fingers click or scroll), either when resuming from sleep or from cold boot ?
Because I did RMA 2 units, and the third is having the same problem.

A new Asus Precision Touchpad driver came out (v. 11.0.0.13) few days ago, but the driver date is 15 august... and still not resolve the problem.

And it's not only with the Win10 Anniversary update, it's here from the first boot with the OEM Win10 version.

Beside the fact this laptop is really awesome, it's just annoying reinstalling the touchpad driver through the device manager at every boot, or at sleep resume.

Can a moderator confirm someone is working to get this out ?

evol69
11-02-2016, 06:21 PM
I´m having the same problem. Did a complete removal of touchpad drivers to the point where it was not working at all then I installed asus precision touchpad drivers.
It still doesn´t work, need to restart after sleep or cold start to get gestures to work. So please Asus fix the drivers, not ok in a high end laptop!

christofe81
11-02-2016, 06:26 PM
Hi all

is that someone could send me the Asus eSupport Folder file I have trouble with my pc G752VS

thank you in advance

Help me

winyl
11-03-2016, 07:24 AM
eSupport folder is in the usmt.ppkg in C:\Recovery\Customizations. Do in admin console


copy c:\Recovery\Customizations\usmt.ppkg d:\

Open with 7zip, right click "Open archive", browse to Machine independent, than $C or something like it, there it will be.
You can even make your own usmt.ppkg (http://www.tenforums.com/tutorials/11769-provisioning-package-create-windows-10-a.html)

Hey I would also add bugy/outdated AHCI,NVME bios drivers for G752vy, which do not allow of 1607 install,or systemreset in AHCI mode with nice 0xc0000225 BSOD. Also there is IRQ_NOT_LESS_OR_EQUAL or WATCHDOG_VIOLATION BSOD when loading Intel Raid driver when clean installing Win10 in RAID mode on NVME SSD.
You check if G752vs has the above bugs :).
Does the G752vs also come from factory With Windows 10 installed in RAID mode?

Aghoithae
11-03-2016, 08:04 AM
I found out that disabling "fast boot" in bios and "fast startup" in Win10 resolve the issue when booting the laptop, but the resuming from sleep issue is still here.

christofe81
11-03-2016, 05:43 PM
yes it is installed with Windows 10 raid in fashion
by cons since I have every format I have no more access to this file

sorry for hs :)

sharock.bel
11-16-2016, 10:42 AM
Hi everyone,

I just unpacked my G762VS today but unfortunately the right click doesn't work at all. Is this hardware issue or driver issue? I should add, I reinstalled the driver for few times.

I checked devices but it seems that windows does not recognize the hardware with official name and it s just hid compatible.

I appreciate your advise on this matter.

EchoMike
01-29-2017, 03:15 AM
I have tried everything mentioned in this thread and many other forums found using google to no avail. Finally I opted to uninstall all the drivers related to the touchpad including the Asus Gesture software. Basically I was just using the basic windows driver for TouchPad, then I went to the ROG G752VS drivers download page and downloaded the driver for the TouchPad and installed it. Here is the direct link just in case you don't feel like looking any further: http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin10/TouchPad/Touchpad_ASUS_Win10_64_VER1101002.zip?_ga=1.465579 23.576092303.1483674594

Once the driver was installed, I went to the Device Manager screen (Press Windows Key + X and select it) then expand the Human Interface Devices and right-click either the ASUS Precision TouchPad or HID-compliant touch pad driver and select Update Driver Software... click on Browse my computer for driver software then click on the browse button and look for (or copy paste this location) C:\Program Files (x86)\ASUS\ASUS PTP Driver\win10\AsusTPDrv\x64\Elan_Focal_PTP, select the driver from that folder and you will be good to go!

Either way, if it worked for you, let me know! I haven't had a problem with my TouchPad and all the multi gesture features ever since I did this. And you don't need to use the Smart Gesture software to have the gestures work, it is a feature already available in Windows 10.

Good Luck!

sparkes
02-18-2017, 10:33 AM
Same problem here.

Did anyone find a solution to this issue?

floger
03-15-2017, 09:47 AM
I can't believe the deafening silence on this issue from ASUS!

There are threads all over this site and indeed all over the Internet - a few claim to have found solutions but it seems that the vast majority are still looking for a solution. I have tried everything that has been suggested without the issue being resolved.

ASUS - in case this is unclear:
THE MOUSE GESTURES STOP WORKING AFTER THE LAPTOP SLEEPS.

I have wasted 5+ hours trying to fix this without luck. ASUS support regurgitates the same response... Reinstall drivers, which of course most of us had already tried. They listed the drivers and suggested the load order. Followed exact instructions and order but - no go. They suggested a factory reset. Drastic, but I tried it yet still has the same issues after allowing windows to update. No go. The final step they say is to return to the dealer. Like they will have any more luck... I also got one for a friend (same model G752) and the exact problem is there.

For a laptop that costs the price of half a car, the lack of communication and urgency on this issue is astounding.

Have I really made a mistake purchasing an ASUS?

ASUS FIX THIS OR UPDATE THE STATUS OF THIS ISSUE URGENTLY!

Else it's gonna go viral..

Aghoithae
03-21-2017, 09:28 AM
Please Asus fix this or update the status of this issue urgently!

vital_net
05-08-2017, 02:22 PM
Please Fix This !!
I'm tired to loose my time.

FrOz3n
05-08-2017, 08:13 PM
There's this: https://rog.asus.com/forum/showthread.php?93026-Temporary-fix-for-the-touchpad-bug-on-G752VS

Bellatore86
06-04-2017, 03:37 AM
I have the same issue

G752VS OC Edition
i7-6820HK model

Touch pad gesters stop working randomly across cold and reboots

Jaegermeister
06-04-2017, 08:48 PM
Hey Guys, here is your Fix.

https://rog.asus.com/forum/showthread.php?93405-G-752-VS-Touchpad-Gesture-Fix ;)

trannick
11-03-2017, 03:54 AM
Hey Guys, here is your Fix.

https://rog.asus.com/forum/showthread.php?93405-G-752-VS-Touchpad-Gesture-Fix ;)

Can confirm, it does work! Just used it myself! :)

FreshPrince15
11-03-2017, 11:52 AM
Can confirm, it does work! Just used it myself! :)

Okay, but an administrator said that the file could be Malware !*

trannick
11-13-2017, 02:05 AM
Okay, but an administrator said that the file could be Malware !*

I know... but I still went ahead and used it and it worked for me. No detectable problems so far, ran some scans too and nothing!

FreshPrince15
11-13-2017, 11:50 AM
I know... but I still went ahead and used it and it worked for me. No detectable problems so far, ran some scans too and nothing!

Ahhhhh i also want to try it, but im afraid because of the warning of the admin .... anyone else tried out the fix ?

sharndowg
11-22-2017, 04:25 PM
so did anyone find out if the link is legit? or is it malware?

Still looking for a fix......................

sharndowg
11-23-2017, 09:58 AM
I have come to notice that it is not the sleep function which is stopping the driver from loading. It's the driver itself, it does not load properly again if it's ever turned off.

Disabling ASUS Precision Touchpad driver within Device Manager then enabling it does not bring back the gesture functions (it should). Once disabled, the only way to re-obtain touchpad gesture commands again is to Reboot the system. The driver will not load properly.


ASUS Precision Touchpad Ver: 11.0.0.18 (as listed in Device Manager)

ASUS PTP Driver Ver: 11.0.22 (as listed in Programs and Features)

ATK PACKAGE Ver: 1.0.00.50

Enterfrize
11-23-2017, 02:21 PM
It's not the ASUS Touchpad driver that needs to be disabled and reactivated from the driver list. It's the L2C (l2c) HID Device.

One theory I had was that when the computer wakes from sleep, a completely different and incompatible driver takes over and locks the ASUS driver out because something is making it possible for the mouse cursor to move with the touchpad.

Regards,
Enterfrize

sharndowg
11-23-2017, 05:32 PM
It's not the ASUS Touchpad driver that needs to be disabled and reactivated from the driver list. It's the L2C (l2c) HID Device.

One theory I had was that when the computer wakes from sleep, a completely different and incompatible driver takes over and locks the ASUS driver out because something is making it possible for the mouse cursor to move with the touchpad.

Regards,
Enterfrize

Actually, You are correct! It is the IC2 Driver. Is there a way to find this in its directory? If so, one could easily schedule a task to reload that driver eveytime you log on. Similar to another post on here.

I contacted ASUS support AGAIN, i tried about a month ago. No reply. So i'm trying once more. Not expecting much back this time either TBF.

sharndowg
11-24-2017, 01:38 AM
See here for a possible fix for this! https://rog.asus.com/forum/showthread.php?93026-Temporary-fix-for-the-touchpad-bug-on-G752VS&p=688463#post688463

ade90036
03-13-2018, 02:34 PM
I had the same issue and i could notice the scrolling not working after restart or after sleep.

I have installed this driver from the microsoft site:

ASUS - Mouse - 4/9/2017 12:00:00 AM - 10.0.0.15

You can get it from here (sort by date)
http://www.catalog.update.microsoft.com/Search.aspx?q=ASUS

or download direct.

http://download.windowsupdate.com/d/msdownload/update/driver/drvs/2018/03/asgcoinstaller_4.0.20_f33384b67fe11683c28235186448 23e6baddb8f3.cab

Unzip and Install the latest SmartGesture.

Thanks

N.B. = CAPTA IS BROKEN, (Expired use V2), i suppose a nice way to prevent users Asus custumer to report issues with their machines..

winyl
03-17-2018, 07:46 AM
This does not fix the issue in Linux (e.g. Fedora or Ubuntu)
This is the bug in the touchpad firmware itself.
You have the fix posted by Jaegermeister which is corrected firmware for the touchpad IC and firmware burnig app here (https://rog.asus.com/forum/showthread.php?93405-G-752-VS-Touchpad-Gesture-Fix).
I scaned it with McAffe and Eset updated today and they show no virus or malware. Propably Bahz got false positive as some antiviruses recognize firmware burning apps as malware.

And there is this thread (https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1653456?comments=all) with link the the touchpad firmware (https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1653456/+attachment/4955397/+files/WinIAP_Fix%20Touchpad.zip) which is the same file Jeagermeiser posted.

AND ASUS SUPPORT!!!
Why do You alllways say to reinstall drivers, when you know it does not help???
Why not send corrected touchpad firmware?
AHH I forgot your TEIR 1 support it's just salesman copy/pasting standard responses from Notepad.

Cheers