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View Full Version : G751JY - GPU (GTX980M) deactivated by windows (error code 43) device manager issue



Jeanjean
09-07-2016, 11:15 AM
Hi here !
I have a 1 year old Asus ROG G751JY which comes with a 980M (Under W10 Home x64, without AU). Everything was fine with the laptop until i tried to play BF1. The beta launcher told me my Drivers were outdated, so i downloaded the latest ones (372.70). I installed them flawlessly and then could play the game. Yeay. This was 3 days ago.

Today i started the game, even got into an actual game, but after 5-10mn, my screen went red, then grey and then i couldn't do anything. I force-restarted the laptop, and my problems arrived. The GPU is now deactivated by windows (error code 43) under the device manager. I tried everything i could but still no luck.

Here is what i did :
- Tried latest GPU drivers directly from ASUS
- Tried several older drivers (basically all you can get from the Nvidia website...); each time doing a clean install through DDU (safe mode) + "clean install" from the installer
- Tried looking in the Bios for weird switches
- Tried fresh Windows 10 install

At this point, i don't know what else can i try. Is there a chance for the GPU to be fried ? Given the fact that it's still recognized as a 980M in the device manager (though blocked by code 43), i don't think so. I mean, i hope so.

Please guys, help me find out what's wrong !
Cheers,

Clintlgm
09-07-2016, 06:24 PM
What happen if you connect it to an external monitor? Although with your GPU deactivate in windows showing an error code lead me to think you have a GPU Failure.

I would try tech support. https://www.asus.com/us/support/callus

Here is some information on error code 43 (http://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/graphics-card-no-longer-recognized-code-43/5133ba1d-21be-4dd9-83d5-b27504a7a8a3?page=3)on the Microsoft site seems to have been a issue for a very long time.

Do you have driver updates turned off in Windows Update (http://www.tenforums.com/tutorials/48277-driver-updates-windows-update-enable-disable-windows-10-a.html)? Since you don't have AU update you can still do this.

Once that is accomplished uninstall completely your Graphic drivers reboot and install drivers from the NVidia website

Jeanjean
09-08-2016, 07:40 AM
Hi ! Thanks for your answer :)

Yeah sadly i found tons and tons of other people having the same problem (with various GPUs though). That's why i doubt the card is fried. Anyway, i already tried deactivating the automatic updates and do a clean install of the drivers : no luck :(

Clintlgm
09-09-2016, 04:46 AM
Yes well then I guess you could try a BIOS upgrade? After that a factory reset. If that doesn't solve it sort of sounds like RMA. Flashing a VBIOS is way out of my league but may be an answer perhaps someone with more knowledge will jump in here and help you.