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View Full Version : G752VS Can't two-finger scroll on Touchpad after resuming from sleep?



torque
10-09-2016, 08:09 PM
I have a G752VS-RB71 and experiencing this issue. Is anyone else having this problem? When I close the lid, then reopen it, the touchpad works, but I can no longer two-finger scroll. In addition, the sensitive is ridiculous so I can no longer type without my palms touching the touchpad and having it affect my typing.

If I restart my computer, everything is fine again, but obviously that's not really a solution. This only happens after I close the lid and reopen the lid.

ASUS Smart Gesture is NOT installed, and was never installed. I never bothered installing it as I figured it wasn't needed since it wasn't one of the default programs. The Drivers & Tools page for this laptop on ASUS doesn't list it either.

Aghoithae
10-20-2016, 11:10 AM
I too have problems with the Asus Precision Touchpad driver when upgraded to Win 10 Anniversary.

I even made an RMA thinking that the touchpad what faulty, but the new laptop had the same touchpad problem as the first, so I did note that an incompatibility between the Asus Precision Touchpad and Windows 10 build 1607 is the source of the issue.

I simply can't use the multitouch gestures on the touchpad when windows starts or resume from sleep. I have to, each windows session, manually reinstall the driver in the device manager to get it full fonctional.
So I reverted the update to the 1511 build.

Please make us that thing fixed.

morganizeit
12-29-2016, 01:17 AM
I found another source that identified the trackpad as an ELAN 1203: https://rog.asus.com/forum/showthread.php?87439-G752vs-touchpad-issue/page3


I did note that an incompatibility between the Asus Precision Touchpad and Windows 10 build 1607 is the source of the issue.
Aghoithae do you have a link to share that would show more detail or a statement from Microsoft or ASUS?

I've also tried various things but no luck:

Tried disabling USB partial sleep.
Installed latest ATK and Touchpad drivers.
Installed a newer Asus Precision Touchpad driver from Windows at http://www.catalog.update.microsoft.com/Search.aspx?q=ASUS (version 11.0.0.14)
I did “roll back driver” and this resulted in Microsoft driver 10.0.14393.351
Installed older ASUS Touch thing from https://www.asus.com/support/Download/3/569/0/3/45/
Disabled automatic update of drivers for 3rd party hardware as per http://winsupersite.com/windows-10/stop-automatic-driver-updates-windows-10


Aghoithae, you said you “reverted the update to the 1511 build.” Do you know of a way to do this if I don't have an ISO of the 1511 build? I bought the laptop with the latest build installed so I can't use the normal roll back method.

Cheers,
Morg

risto.korhonen
12-29-2016, 09:22 AM
Same problem here. I have a G701VI which also has an Elan touchpad.

Disabling Windows fast start-up makes gestures work after shutdown. But touchpad gestures are always gone when waking up from sleep. A reboot is the only way (that I know of) to restore them.

Maybe this is a Windows feature;)

BogdanCiulei
12-29-2016, 08:23 PM
Same problem here. Sleep or hibernate will break the touch pad driver.
Tried various version myself and nothing fixes this, and its not because of Windows, I have 2 more laptops with 1607 and both touchpads work well after sleep ( other brands , older Elan touchpads )
The G752VS has Elantech 1203 which I believe is not yet supported by the driver ( hope they fix it soon )

floger
03-15-2017, 09:47 AM
I can't believe the deafening silence on this issue from ASUS!

There are threads all over this site and indeed all over the Internet - a few claim to have found solutions but it seems that the vast majority are still looking for a solution. I have tried everything that has been suggested without the issue being resolved.

ASUS - in case this is unclear:
THE MOUSE GESTURES STOP WORKING AFTER THE LAPTOP SLEEPS.

I have wasted 5+ hours trying to fix this without luck. ASUS support regurgitates the same response... Reinstall drivers, which of course most of us had already tried. They listed the drivers and suggested the load order. Followed exact instructions and order but - no go. They suggested a factory reset. Drastic, but I tried it yet still has the same issues after allowing windows to update. No go. The final step they say is to return to the dealer. Like they will have any more luck... I also got one for a friend (same model G752) and the exact problem is there.

For a laptop that costs the price of half a car, the lack of communication and urgency on this issue is astounding.

Have I really made a mistake purchasing an ASUS?

ASUS FIX THIS OR UPDATE THE STATUS OF THIS ISSUE URGENTLY!

Else it's gonna go viral..

Aghoithae
03-21-2017, 09:29 AM
Please Asus fix this or update the status of this issue urgently!

skweggnog
03-21-2017, 11:33 AM
Same problem here... Also numlock is the opposite way around, it will stay on after sleep but needs turning back on after every restart. Bit of a pain when using a pin to unlock.

vital_net
05-08-2017, 02:11 PM
Exact same issue with the Two finger Scroll unavailable after Sleep.
Every solutions found on internet tested, every one of them failed.

Please Fix this !

Darnassus
05-09-2017, 01:54 AM
Why're you guys even using 'sleep' for? Just shut down your PC. You've got an SSD, boot times shouldn't be longer than 10 seconds. :f

Sleep isn't really good for your PC anyhow, shutting down keeps your sessions fresh.

Of course this doesn't fix the problem, but I highly suggest getting out of the habit of using Sleep.. Hybernate's a better option if you must suspend your system, but again.. shutdown is more healthy.

FreshPrince15
11-02-2017, 09:54 PM
Why're you guys even using 'sleep' for? Just shut down your PC. You've got an SSD, boot times shouldn't be longer than 10 seconds. :f

Sleep isn't really good for your PC anyhow, shutting down keeps your sessions fresh.

Of course this doesn't fix the problem, but I highly suggest getting out of the habit of using Sleep.. Hybernate's a better option if you must suspend your system, but again.. shutdown is more healthy.


I have the same issue. Ok thats right but thats not a solution for a Notebook in this Price category !

FreshPrince15
11-09-2017, 09:52 PM
We really Need a solution for this issue, maybe an Administrator has an idea to fix this?

sharndowg
11-22-2017, 11:52 AM
I have the same problem. Its really frustrating. I've literally tried everything i could find.

It is also a bit embarrassing for me when someone asks why the touchpad gestures are not working (other people use my laptop sometimes). I then say you have to reboot for them to work, to which then they reply, "how much did you pay for this thing again? £2000?" then a long silence occurs...................

Poor show.

FreshPrince15
11-22-2017, 11:59 AM
I know its really sad! But we need more voices! I think then we have a great chance to get an official reaction!

sharndowg
11-24-2017, 02:13 AM
See thread here with another user FrOz3n and I's possible fix for this. https://rog.asus.com/forum/showthread.php?93026-Temporary-fix-for-the-touchpad-bug-on-G752VS

Banzi30
01-10-2018, 04:07 PM
Having the same issue with my new laptop. However I cannot get the BAT file to work. devcon cannot find the process (even though it is listed exactly the same in device manager under "hardware IDs").

Any ideas?

freelow
01-11-2018, 08:34 AM
Having the same issue with my new laptop. However I cannot get the BAT file to work. devcon cannot find the process (even though it is listed exactly the same in device manager under "hardware IDs").

Any ideas?

Same here. That Bat file doesn't work. This is really a shame especially considering what we paid for this device.

ade90036
03-13-2018, 02:38 PM
I had the same issue and i could notice the scrolling not working after restart or after sleep.

I have installed this driver from the microsoft site:

ASUS - Mouse - 4/9/2017 12:00:00 AM - 10.0.0.15

You can get it from here (sort by date)
http://www.catalog.update.microsoft....ch.aspx?q=ASUS

or download direct.

http://download.windowsupdate.com/d/...e6baddb8f3.cab

Unzip and Install the latest SmartGesture.

Thanks

N.B. = CAPTA IS BROKEN, (Expired use V2), i suppose a nice way to prevent Asus custumer to report issues with their machines..

Sagest
04-20-2018, 08:21 AM
Asus, you are unbearable. Fix the damn issue or I'm getting a dumbass Predator or something.

FIX IT NOW

I didn't buy a 2700$ laptop to restart it every time it goes to sleep :mad:

Darnassus
04-22-2018, 06:29 AM
Mine works fine now, just turn off fastboot and quick-start.

Sagest
04-24-2018, 08:51 PM
Mine works fine now, just turn off fastboot and quick-start.

Just tried it, doesn't work.

ST9752
06-19-2018, 01:55 PM
Mine works fine now, just turn off fastboot and quick-start.

I thought fastboot and quick start were there same thing. Are we talking about Bios options?

Darnassus
06-19-2018, 04:30 PM
I thought fastboot and quick start were there same thing. Are we talking about Bios options?

FastBoot is via BIOS.

QuickStart is via Battery Options.