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View Full Version : G752VS Keyboard stops working when in game.



volors
10-17-2016, 05:10 PM
Hi Guys

I am having a weird problem with my keyboard.
It works fine on startup but when I am in game like 20-30 mins, it suddenly stops working, then if I unplug my mouse (razer deathadder), it starts working again.
Have happened to me in Dota2 , Mafia 3. Haven't tried other games but is there any fix to it, some driver update or something.

Thanx

volors
10-24-2016, 04:16 PM
Update: So again I was playing and same thing happened, in game keyboard stopped working, I unplugged the mouse and inserted in the left side USB ports, started playing and it never stopped working for straight 3 hours. Now I think its the right side USB ports and something to do with USB+ charging or something like that, will post if I found something else.

Tedted
11-03-2016, 08:32 PM
We're you able to find a solution? I have the exact same problem. It gets really annoying to keep un-plugging and replugging the mouse.

Clintlgm
11-03-2016, 09:36 PM
You might reinstall the ATK Package of driver. Asus Support Downloads (http://support.asus.com/download/options.aspx?SLanguage=en&type=1) also your mouse software sounds like a driver conflict of some sort.

Tedted
11-04-2016, 12:02 PM
You might reinstall the ATK Package of driver. Asus Support Downloads (http://support.asus.com/download/options.aspx?SLanguage=en&type=1) also your mouse software sounds like a driver conflict of some sort.

I've already tried re-installing the ATK Package. I don't have a mouse software like OP, just the regular HID Compliant Mouse. Please help. I dont want to have to make a complete re-install, because all my work is in it.

volors
11-04-2016, 04:49 PM
I've already tried re-installing the ATK Package. I don't have a mouse software like OP, just the regular HID Compliant Mouse. Please help. I dont want to have to make a complete re-install, because all my work is in it.

It happened to me again on the left side USB ports too, then what I did was reinstall all the drivers (drivers from asus website) for everything as I had this freshly installed on a SSD, even if it was showing in device manager that nothing needs any drivers , I still installed each and every driver, played an hour yesterday worked ok. till now haven't got a chance to play as much.

Clintlgm
11-04-2016, 07:22 PM
Well you should have your worked backed up, no time like the present before things get worse I use Macrium Reflect Free (http://www.macrium.com/reflectfree.aspx)and external USB hard drive.

Clintlgm
11-04-2016, 07:24 PM
Left side ports are a known issue with USB 3.0 for most people

volors
11-07-2016, 06:48 PM
UPDATE: Again same problem , I was playing yesterday and keyboard hanged in game , unplugged the mouse and instantly it started working.
Let me know if anyone finds anything.

volors
11-11-2016, 02:19 PM
Hey Guys

Update: There is a new Bios update 306 which specifically says it fixes the keyboard.
Download it at http://www.asus.com/Notebooks/ROG-G752VS/HelpDesk_Download/

I will go home and install it and let you guys know what is the result.

volors
11-12-2016, 01:25 AM
Updated the BIOS to 306 , was happy that it wont happen again, but was just playing again keboard hanged. Unplugged the mouse started working right away.
Doesnt look like the BIOS update fixed the issue. :(

The Cool Dude
11-13-2016, 10:43 PM
Just noticed this on the Asus site for G752VS Drivers:

Hotfix.
Version* v1.0.0.0

Description
ASUS Keyboard Adjustment Tool
Update your keyboard's firmware and system BIOS.
File Size
5.26 (MBytes)
2016/11/11* update

I just tried to install it on my G752VS OC Edition but it says "Your computer doesn't support this app.". So weird that it is available in the G752VS driver section.

Are you able to install this?

volors
11-14-2016, 06:03 PM
Just noticed this on the Asus site for G752VS Drivers:

Hotfix.
Version* v1.0.0.0

Description
ASUS Keyboard Adjustment Tool
Update your keyboard's firmware and system BIOS.
File Size
5.26 (MBytes)
2016/11/11* update

I just tried to install it on my G752VS OC Edition but it says "Your computer doesn't support this app.". So weird that it is available in the G752VS driver section.

Are you able to install this?

Same for me , Your computer is not supported it says.

Armesis
11-15-2016, 02:49 PM
Youve already troubleshooted it quite thoroughly, but i think its a hardware fault. My g752vy is only 5 months old but ive had to replace the screen and keyboard due to hardware failure. These things really arent built to last, worst laptop/pc ive owned/built since the 1990s.

volors
11-19-2016, 02:42 PM
There is a new keyboard adjustment tool avaiable, just installed it ,will update if it resolved the issue.

Armesis
11-19-2016, 07:05 PM
Just send it to the repair center and get the keyboard replaced. Ive only had my G752VY for 5 months and the screen and keyboard was changed due to failure. The best part is that they replaced my screen with a NON G-SYNC capable one, and now i have to send it in again on monday so change it AGAIN. Thank you ASUS. I will definitely not have you in mind when i purchase anything in the future. When i get the service sheet from them, i will report this directly to asus HQ.

allions
08-22-2018, 10:21 AM
Hello everyone. Just bought a GL503VM about 1 week ago. I noticed that i have the same problem, suddendly during gaming the keyboard stop working. The only way to revert the priblkem is to plug/unplug a usb device
Asus support answered that i can use the RMA but i don't want to wait 2 weeks to have my laptop back. Anyone of you has found another solution to the problem?