hekp
11-24-2016, 09:34 PM
Hello everyone, I'm having a huge issue with my g751jt to the point I'm afraid ill be stuck with a completely useless laptop that's still under varranty.
I'd like to apologise for any grammar mistakes I made and I apologise for a TL;DR post
Since the day I purchased my laptop I quickly realised, it's having random freezes every now and then. (factory settings with all the rog-ware)
From past experiences, I assumed it must be a drivers/application problem and a quick google search showed me some of the causes that might do this.
I did a clean install, installed all the OEM drivers from asus support site even though some of the weren't up to date. Nothing changed.
I did another clean install, this time installing all the latest recommended drivers from manifacturers site. Nothing changed.
I tried systematically rule out the driver(s) that caused this, nothing changed, infact, it didn't matter what I installed, even if id let the laptop install MS drivers the computer would randomly hang on me. I followed asus stickied tutorials on clean install.
Now,
Event viewer shows the following warnings;
Iastora(129) Reset device \Device\RaidPort0, was issued
Disk(51) An error was detected on device \Device\Harddisk0\DR0 during operation
ESSENT(508) ....this problem is likely due to faulty hardware....
Now, I tried numerous "solutions" for the Iastora, checked everything from intel rapid technology drivers, firmware, bios etc, I scanned entire system with hiren's boot, AIDA, checked disks health with sandisks monitor, checked power settings, checked bios settings. Plugged out all USB devices. Nothing. Everything is perfectly fine.
I did all these things on both w8.1 and w10. Frankly, It took me forever.
In fear it might be hardware, i took the laptop to official asus repair shop, since they didn't allow me to open the back of it, to see if there's any lose cables attached to SSD. Knowing i couldn't pintpoint the problem i wrote them everything i found out so far and attached all the eventvwr logs i still had left.
The very next day, i get a call from the shop. They told me the laptop passed all the asus tests and it works perfectly fine; they found no issues what so ever.
Sighs. I try to explain them this is not the case, but I'm being told that i need an evidence, since the evidence from windows wont suffice.
Evidence you ask? Well, they require i take a video of my computer freezing. Because the logs apperently aren't enough.
So here i am, writing this post, and recording my screen. Luckily it already froze, so tomorrow I'm bringing my laptop back to the shop.
Am i being played around? Was anyone ever asked of such thing?
Last thing i need is a broken "premium" laptop.
The worse thing is they are the >only< official asus repair shop in my country so basicly i have nowhere else to go.
You know, i really could get over the no-power on screen when booting issues, cracking sound, but this is just too much, laptop isn't functioning, it cannot perform simple tasks, it's useless.
This is not a functional computer.
Is there anything i can do to restore my faith in Asus? Anyone had a similar hanging issues (please do give me the magical solution) ?
Should I just follow the "record the screen" procedure, or just contact consumer protection and not waste my time ?
If you got this far, thank you for reading and have a nice day! :)
I'd like to apologise for any grammar mistakes I made and I apologise for a TL;DR post
Since the day I purchased my laptop I quickly realised, it's having random freezes every now and then. (factory settings with all the rog-ware)
From past experiences, I assumed it must be a drivers/application problem and a quick google search showed me some of the causes that might do this.
I did a clean install, installed all the OEM drivers from asus support site even though some of the weren't up to date. Nothing changed.
I did another clean install, this time installing all the latest recommended drivers from manifacturers site. Nothing changed.
I tried systematically rule out the driver(s) that caused this, nothing changed, infact, it didn't matter what I installed, even if id let the laptop install MS drivers the computer would randomly hang on me. I followed asus stickied tutorials on clean install.
Now,
Event viewer shows the following warnings;
Iastora(129) Reset device \Device\RaidPort0, was issued
Disk(51) An error was detected on device \Device\Harddisk0\DR0 during operation
ESSENT(508) ....this problem is likely due to faulty hardware....
Now, I tried numerous "solutions" for the Iastora, checked everything from intel rapid technology drivers, firmware, bios etc, I scanned entire system with hiren's boot, AIDA, checked disks health with sandisks monitor, checked power settings, checked bios settings. Plugged out all USB devices. Nothing. Everything is perfectly fine.
I did all these things on both w8.1 and w10. Frankly, It took me forever.
In fear it might be hardware, i took the laptop to official asus repair shop, since they didn't allow me to open the back of it, to see if there's any lose cables attached to SSD. Knowing i couldn't pintpoint the problem i wrote them everything i found out so far and attached all the eventvwr logs i still had left.
The very next day, i get a call from the shop. They told me the laptop passed all the asus tests and it works perfectly fine; they found no issues what so ever.
Sighs. I try to explain them this is not the case, but I'm being told that i need an evidence, since the evidence from windows wont suffice.
Evidence you ask? Well, they require i take a video of my computer freezing. Because the logs apperently aren't enough.
So here i am, writing this post, and recording my screen. Luckily it already froze, so tomorrow I'm bringing my laptop back to the shop.
Am i being played around? Was anyone ever asked of such thing?
Last thing i need is a broken "premium" laptop.
The worse thing is they are the >only< official asus repair shop in my country so basicly i have nowhere else to go.
You know, i really could get over the no-power on screen when booting issues, cracking sound, but this is just too much, laptop isn't functioning, it cannot perform simple tasks, it's useless.
This is not a functional computer.
Is there anything i can do to restore my faith in Asus? Anyone had a similar hanging issues (please do give me the magical solution) ?
Should I just follow the "record the screen" procedure, or just contact consumer protection and not waste my time ?
If you got this far, thank you for reading and have a nice day! :)