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View Full Version : G750JS battery and power problem [HELP]



skajuan
12-06-2016, 12:26 PM
i really need help with this, since the Upgrade to windows 10 from 8.1, my battery wont charge to 100% and when it reaches low battery levels it doesnt hibernate, instead it shuts off abruptly, everytime this happens i take a look at the event log and this three erros appear when i power on again:
-----------1---------------------
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
----------------2---------------------
critical: the system has rebooted without cleanly shutdown first. this error could be caused if the system stopped responding, crashed or lost power unexpectedly.

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>4</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2016-12-06T12:14:37.788399900Z" />
<EventRecordID>1848</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>JUANETE</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">10</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
</EventData>
</Event>
--------------------------------------3-------------------------------
Previous system shutdown was unexpected

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-12-06T12:14:45.713351200Z" />
<EventRecordID>1838</EventRecordID>
<Channel>System</Channel>
<Computer>JUANETE</Computer>
<Security />
</System>
- <EventData>
<Data>03:29:51</Data>
<Data>‎06/‎12/‎2016</Data>
<Data />
<Data />
<Data>146691</Data>
<Data />
<Data />
<Binary>E0070C000200060003001D0033009601E0070C000200060008 001D0033009601DC0500003C00000001000000DC0500000100 0000B40000000100000003000000</Binary>
</EventData>
</Event>
-----------------------------------------------------------------------------

i dont know what to do, please help

TheKnight
12-06-2016, 07:06 PM
I had the same problem as you but I think mine was caused because I would play without my charger plugged in, unless the battery was running low, for 7 months. This put a lot of load on the battery and also caused heat. Suddenly, while playing without a charger my PC would shut down as if someone pulled the plug on a desktop computer. From that point forward I would play ONLY with my charger plugged in. Then I started having the same issues you are describing; the battery wouldn't charge past a maximum of 89% and shut down ( as mentioned above ) when reaching >17% and <12%. I kept it like that for 4-5 months and 2 months ago I tried to calibrate it by completely draining it and fully recharging it, or at least trying to. After I left it to completely drain, I left it like that for 5 hours and when I turned it on the battery was stuck at 0% and wouldn't move no matter what. Finally, I sent it in for service ( RMA ) 1 month ago and I'm expecting it to be back within the following week. RMA'ing solves it once and for all but the waiting time is painfull. If your laptop is brand new I suggest taking it back to the store you bought it from and asking for a replacement, otherwise search the whole internet for a solution but don't let your warranty expire before sending your laptop in for service ( if needed ). If the battery is not intergrated into the laptop just remove it, you won't notice a single difference in performance and just buy a new one ( if you want ) without sending your whole laptop in. Best of luck.