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View Full Version : G551JW Caps Lock and Fn key not working



holdsh1ft
12-16-2016, 12:07 PM
Hi,

For some reason today when I booted up my G551JW, the Caps Lock and Fn key no longer seem to work. Caps Lock doesn't light up the indicator, Fn key isn't allowing me to change volume/brightness/etc.

I have tried uninstalling/updating ATK Package and Uninstalling the listed Keyboards under Device Manager.

Any help would be highly appreciated!

Thanks :)

Armesis
12-16-2016, 01:31 PM
The keyboard itself could be failing. My screen and keyboard (G752VY) had to be replaced after only 5 months... If its still under warranty, the ASUS repair center will change it with no fuss. Took them only 3 days in my case.

Bill@ASUS
12-20-2016, 09:24 AM
Hello holdsh1ft
I would also recommend sending your unit for RMA
Please contact your local Asus help line or repair center near you for further assistence
Thank you