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BogdanCiulei
12-18-2016, 04:08 PM
The secondary drive on my G752VS started making weird scratching noises very often. I am fairly sure this didn't happen in the begining ( I have this laptop for 2 weeks now ) . The cause might be related to me removing the Asus software , but since then I had reinstalled it and also perfomed a system reset, still the sound persists.
The noise is similar to when a hard drive comes back from sleep , removing the heads from the park position

According to Crystal Disk Info, the drive is a Hitachi - HGST HTE721010A9E630 and the SMART data shows it to be ok for now.
I almost never use the second drive, still the noise comes up regularly, not only at boot time but every now and the.
I am afraid it will fail soon.
Should I send the laptop to service ? Is there any tool , Asus utility , Hitachi utility or something to make this behavior stop ?

Thanks

httuner
12-18-2016, 07:27 PM
The secondary drive on my G752VS started making weird scratching noises very often. I am fairly sure this didn't happen in the begining ( I have this laptop for 2 weeks now ) . The cause might be related to me removing the Asus software , but since then I had reinstalled it and also perfomed a system reset, still the sound persists.
The noise is similar to when a hard drive comes back from sleep , removing the heads from the park position

According to Crystal Disk Info, the drive is a Hitachi - HGST HTE721010A9E630 and the SMART data shows it to be ok for now.
I almost never use the second drive, still the noise comes up regularly, not only at boot time but every now and the.
I am afraid it will fail soon.
Should I send the laptop to service ? Is there any tool , Asus utility , Hitachi utility or something to make this behavior stop ?

Thanks

That's completely normal; its just seems much louder on a laptop. Do a disk defrag; and use something like CrystalDiskInfo which can be downloaded for free(google it) to check the health of the drive; if there is anything wrong with it; it'll tell you.

BogdanCiulei
12-18-2016, 08:30 PM
Crystal Disk Info says its fine , for now. But I;m afraid it is going to fail soon with this thing going on.
I've had other laptops and none of it had continue hard head parking sounds. Maybe its particular to Hitachi, I dont know, but it is too often to be right.

Dreamonic
12-18-2016, 08:39 PM
The HDD audible *click* sound is the head positioning/parking. Completely normal, and is apparently "aggressive" with Hitachi HDDs, which are commonly used in ROG Notebooks. In the G752VS, using an unlocked BIOS even, you can disable this audible *click* sound by changing the HDD APM value to something higher than default; CrystalDiskInfo allows this and you can follow the guide here (https://www.youtube.com/watch?v=WHs7Xv4maig).

SIDE NOTE: You can try other utilities such as this one here (https://www.codeproject.com/tips/808412/disable-apm-for-hard-drive-in-windows) until you find one that works for you.

BogdanCiulei
12-18-2016, 09:03 PM
I tried doing that with Crystal Disk Info but no luck. The sound persists. Its either that Hitachi has a particular way of setting power management, or that there's another cause.

Does anyone else experience this ? Does anything work for you ?

httuner
12-18-2016, 09:07 PM
I tried doing that with Crystal Disk Info but no luck. The sound persists. Its either that Hitachi has a particular way of setting power management, or that there's another cause.

Does anyone else experience this ? Does anything work for you ?

I have this one mine; and still do; after a while I just didn't allow it to bug me anymore; I added a nVme SSD and that helped with the noise considering I no longer use the HDD for programs other than for storage* (music; ect)

I do have a game installed on the HDD and when I'm playing it the read/writes it does; do make a lot of noise. You kinda just have to live with it? Or go with a slower 5400rpm drive; those tend to be quieter;

BogdanCiulei
12-18-2016, 09:21 PM
The sound does not come from reading but from head parking as it has been said.
I think the reason that Crystal Disk Info or other tools like hdparm ( tried it ) do not work, is that something keeps resetting the APM setting of the drive, and this started happening only after I reset the system.

I am not ready to replace the hdd with a ssd yet, also the system is brand new, I think it is fair to be expecting more from it (2500 euros retail)

Dreamonic
12-18-2016, 10:04 PM
This is going to be one of those situations where you'll need to try more APM disable tools until you get one that works for your HDD then. As you probably know by now, not every tool works. The sleep function does in fact reset the APM values each time but there are ways around that depending on the tool and startup options.

Searching around also brings up newer versions of the Intel RST drivers being a potential cause as well, so you could try older versions and see if any make a difference.

Good luck!

Clintlgm
12-19-2016, 05:32 AM
Yea but is it worth the stress of a RMA for a $60 hard drive? I just pulled the Hitachi 1TB from my G752VW and put it in my G75VW it made no noise in the 752 nor is it making any noise in the G75 its only been in use as a data drive and is only a week or so old. The 1 TB Samsung 850 Pro that came out of the G75 is now happily residing in my new G752.

BogdanCiulei
12-19-2016, 08:26 AM
Yes, maybe its not worth the hassle of waiting several weeks for the issue to be "solved" by Asus service center. On the other hand , I want to use this machine for work too, and I'm not too happy about the potential of loosing years worth of documentation and source files. I have backups but I was hoping for more reliability and less worries.

Call me paranoid but I am sure the problem is caused by something software. It doesn't happen when Windows is in minimal Safe Mode, or if I boot from Universal Boot CD , did that to test various things.
Tried downgrading to IRST drivers that are in the eSupport folder, it didn't solve the problem

BogdanCiulei
01-08-2017, 07:29 PM
Sorry for resurrecting this old thread.

I did manage to reduce the frequency of this annoying scratching sound. The sound happened whenever there was a hardware enumeration ( for example, Device Manager -> Scan for Hardware Changes ).
There was something doing this every few seconds. After uninstalling every utility , the repeating of the sound stopped. Now it only happens if I check manually or during POST / sleep resume. I don't know what exactly was causing it, maybe it was Asus Check Device or Intel RST software.

Still , the sound is very hard to the ears and sounds like something breaking inside the laptop every time it boots, and I can swear this didn't happen when I first got the laptop.
Turns out its not the hard drive. The hard drive bay is in the right side of the laptop, as you are looking at it, while the sound comes from the left side ( I had to check google images, I never opened the laptop )
It can only be the DVD writer - which is weird because I don't have a disk inserted. It sounds like it tries to spin without a disk, very unusual , never seen an optic drive to do this.

Question is: does this indicate potential failure of the drive and should I send the laptop to service ? Did anyone else have this problem, and if so, what did you do ?

Clintlgm
01-09-2017, 04:49 PM
I would say yes failure is probably coming. RMA is expensive and time consuming putting your notebook at risk, replacement hard drives are inexpensive. And this might be a good point for you to move up to an SSD for a little more money no moving parts!!
If its the DVD player same replacement are inexpensive and easy to replace.
You might want to remove the DVD from the boot list in your BIOS. USB Chip are much more efficient for any repair or upgrades that you need a external boot device. Except for movies DVD are pretty much obsolete. I think I used mine in my G75 about 3 times in 4.5 years. You might even want to convert the slot to handle a extra hard drive? There are kits for that too.

AsusYoyo
01-10-2017, 04:07 AM
I have a similar issue, but I'm not sure if it's the hdd or the gpu fan. It happens only on idle/low load. I'm not sure if it's because of low rpm or what but I'm worried as its new.......I really hope it goes away soon as I hate to rma this beauty -.- should I be worried? I do recall I was downloading Steam games.

BogdanCiulei
01-10-2017, 06:29 PM
I would say yes failure is probably coming. RMA is expensive and time consuming putting your notebook at risk, replacement hard drives are inexpensive. And this might be a good point for you to move up to an SSD for a little more money no moving parts!!
If its the DVD player same replacement are inexpensive and easy to replace.
You might want to remove the DVD from the boot list in your BIOS. USB Chip are much more efficient for any repair or upgrades that you need a external boot device. Except for movies DVD are pretty much obsolete. I think I used mine in my G75 about 3 times in 4.5 years. You might even want to convert the slot to handle a extra hard drive? There are kits for that too.

Yes, I don't use the drive either so I would like to disable it, not only remove it from the boot list. Not sure if the stock Bios allows disabling a sata port , and disabling from Windows is not helping with the noise.
EDIT: the drive seems to be working ok when used with a disk, I bet this is another screw up of the drivers and so on

AsusYoyo, please detail on your problem. How do you know its the gpu fan ? In my case it turned out to be the dvd drive

JustinThyme
01-10-2017, 08:23 PM
100% guaranteed fix.
Remove drive, get large sledgehammer, whack it repeatedly until the pieces are so small you cant recognize them as being part of a hard drive then sweep them up and deposit remains in nearest scrap metal smelter. On the way back home swing by your local PC shop and grab a Samsung 850 EVO of appropriate size and install in its place.

Hitachi DeathStar drives are a dime a dozen. I'm a bit disappointed that they even bother putting them in. They are pretty much obsolete to the point its hard to find one at common places as they have stopped selling them. Im so spoiled on the speed and complete silence of the SSDs now I could never go back to a spinner. They have their place and its not in any of my machines, maybe a museum.

BogdanCiulei
01-11-2017, 08:00 AM
100% guaranteed fix.
Remove drive, get large sledgehammer, whack it repeatedly until the pieces are so small you cant recognize them as being part of a hard drive then sweep them up and deposit remains in nearest scrap metal smelter. On the way back home swing by your local PC shop and grab a Samsung 850 EVO of appropriate size and install in its place.

Hitachi DeathStar drives are a dime a dozen. I'm a bit disappointed that they even bother putting them in. They are pretty much obsolete to the point its hard to find one at common places as they have stopped selling them. Im so spoiled on the speed and complete silence of the SSDs now I could never go back to a spinner. They have their place and its not in any of my machines, maybe a museum.

Yes, that sounds like a fix for any noise problems, including noisy wife, noisy dog or misbehaving neighbors.
The HDD in my G752VS is a Travelstar 7k1000
https://www.hgst.com/products/hard-drives/travelstar-7k1000
according to its serial, HTE721010A9E630 . I actually heard those drives to be pretty good.

But the problem is not the drive but the optical unit, which, surprise surprise, is also a Hitachi - HL-DT-ST DVDRAM GUE1N AS00.
I'll make a youtube video with the noise and post it here, maybe it can help other people identify it.

Rentard
01-15-2017, 02:41 PM
You can set the APM to 0 and it should reduce the drive-killing parking, but as it's a "green" drive you will never be able to stop it because of how the firmware is coded.

These things have a pretty high failure rate - like all "green" drives. Manufacturers need to cut the bullS*** and start shipping drives that do not force bad features on you that intentionally reduce the life span of components. You might save $3 a year on power or a couple minutes extra battery life but it's just not worth the slowness, added disturbing noise, and drive wear.

JustinThyme
01-15-2017, 03:49 PM
You can set the APM to 0 and it should reduce the drive-killing parking, but as it's a "green" drive you will never be able to stop it because of how the firmware is coded.

These things have a pretty high failure rate - like all "green" drives. Manufacturers need to cut the bullS*** and start shipping drives that do not force bad features on you that intentionally reduce the life span of components. You might save $3 a year on power or a couple minutes extra battery life but it's just not worth the slowness, added disturbing noise, and drive wear.

Green is market driven ATM. I cant even begin to tell you the hundreds of millions if not billions of $$ I've seen blown in enterprise data centers over the "Green Wave". Well that wave has broken and smashed on the shore never to resurrect. They all bought into this BS not so much as worrying about the carbon footprint but bean counters with money. They all went down this path with the entire data center from servers to the infrastructure that supports them with delusional abandon. Start with the servers all the way to the critical power. When you look at a single drive it doenst make the difference of a pimple on a pi$$ ants butt but when you look at a data center that houses hundreds of thousands of drives the proposed impact is massive. Im watching this go down and just shaking my head. Pallet after pallet of drives replacing arrays and rebuilding them. Once they were done and the load was reduced on the UPS systems they began decomissioning them and instead of leaving them in place they ripped all of decommissioned one out. About the time the back end of the go green project is completed is when the problems started. Drives failing on a massive scale. Several banks had to build new mirror data centers without green servers because the drives in the main data centers were failing at such a tremendous rate they were approaching not being able to keep them coming in the door as fast as the initial drives were going out it. By the time the new mirrors were up and running they wear back replacing replacements! Im an engineer in the critical power industry and we made a butt load of money so thanks to the green effort for turning black. I only wish that I personally got just 1% of the money they wasted. Better than hitting the lottery!

Needless to say, as it customary in the IT business supporting the financial sector, everyone who was even remotely involved in this decision is now seeking employment as a garbage collector as they were all relieved of their duties and blackballed in the business.

Keep that wife happy and puppy tired or the other way, doesn't really matter and they will quiet down. As for the neighbors Ive always found out showing them how annoying it is to have noisy neighbors works best and is also 100% effective. Had some the partied until the sun was coming up relentlessly. Ill turn my back for occasional gatherings but people getting plowed, passing out in the yard, in their cars, in the garage and even in my yard was getting old. So Im out at 5AM with permanent markers offering up some of my art work free of charge and they all wake up with a nasty hangover to "Bringing in the sheaves" at blasting at 120 dB in a constant loop through a crappy old outdoor loudspeaker. They got the hint and I wasnt kept up all hours by them again.

Just doenst make good senese IMO to hold on to old tech when SSDs prices are dropping by the minute and capacities growing by the second. I flipped when I saw 256GB thumb drives and 200 GB micro SD cards! Thats 2-3 TB of storage that can fit in the mass of a US quarter $. When you are old as dirt like me this never ceases to amaze me. I can still remember the very first spinner hard drive I saw. In a glass plant control room there was an enclosure in the corner. I was there to automate their process and just surveying it from beginning to end. Went in the control room just to observe for awhile and take notes and saw this 3Ft square metal enclosure and decided this was a good place to sit for a bit and be out of the way. They about came unglued and yelled before I planted it. Turns out this massive monster was the hard drive that held all the current process and whats even more astsounding is the capacity. Here its this square foot enclosure weighing in at at least 200 lbs that was home to...........are you ready?............wait for it................................................ ...........................40MB!!

Optical drives are pretty much outdated technology as well. Noisy and slow. There is nothing that comes on a disc that you cant download or stream faster and 100% silently. I bought GTAV on disc, took an entire day almost to install from an optical drive. Download even with their slow server was done in less than an hour. My entire movie collection has been ripped from bluray and re encoded to MKV high setting which Once you cut the useless material and have only the movie the files are about half the size with no noticeable loss if quality. They are all in a box in my basement, All the blueray players found new homes and the content is streamed from my NAS to anyplace on the planet with PLEX.

TravelStar by HGST = Hitachi deathstar. only difference is size. HGST is Hitachi with that division bought out by western digital.