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View Full Version : G751JT Keyboard & Battery RMA Question



Mousepad
01-26-2017, 04:23 PM
So my battery has been dead for some months now and stays at 0% with no ability to charge. Recently I've started having some keyboard issues where I press but nothing happens and I'll have to go back and add a letter here or there that didn't type.

Does anyone know the costs of an RMA repair for these types of issues? I've seen someone mention $200 for just the battery issue alone so I'm guessing $400 to fix keyboard and battery? I am asking as at that point I may as well just get a $1k MSI with a 1060 from Microcenter given there's no point in repairing a 2 year old laptop for half the price...

xeromist
01-26-2017, 05:47 PM
Best to just contact support and ask. I don't know how they calculate the charge so having two issues may not double the cost. For example, they will only need to open the machine once to perform both tasks so it should be less labor unless everything is just a flat fee per issue.

With the keyboard, if it's always the same keys being missed then it's likely a hardware problem and swapping the KB will fix it. If it's missing random keys that could be a sign of something else. If you haven't already I'd make sure you have the latest BIOS and confirm you have the various supporting driver versions listed on the support page. I know they are old but sometimes they do work better. I have a laptop that started having several issues after Win10 helpfully updated IMEI. I rolled that back to an older version and it works great. The only thing I update now is GPU drivers.

Mousepad
01-26-2017, 07:19 PM
Thanks for the reply xeromist! I think it is random keys but I haven't been checking it super close. I will contact support and also install the IMEI off of the support page to see if that helps with anything. It's tough now with Windows just randomly downloading and installing whatever it wants without us having any say so....

xeromist
01-26-2017, 07:52 PM
The laptop in question for me was a Lenovo and it seemed to be WIFI issues plus random restarts. But I've noticed people across brands have issues with IMEI. That's not the only thing though. It could be related to audio or some other firmware causing keyboard lag so I'd try all of the older drivers in the process of troubleshooting.

If you do find that Windows has sabotaged you then you'll have to disable driver updates or it will just do it again. It's not an intuitive process but if you Google it people have written guides.

Mousepad
01-27-2017, 02:35 AM
I will try that, thanks! I got a response from support and my estimate wasn't far off as they quoted an estimate of $410.

xeromist
01-27-2017, 06:57 AM
If you do decide to ebay it, you're going to have to do a system reset anyway. So I would do it before you click buy on a new machine. A reset *may* fix the dropped keys where nothing else did and you already know you can replace the battery yourself (if you want to). So I would at least try that before ditching it if you have the patience.

nemerdekel
01-27-2017, 08:17 AM
Not worth it, get a new one. The replacement batteries are also terrible. My next laptop won't be an Asus for sure.

xeromist
01-27-2017, 05:20 PM
Not worth it, get a new one. The replacement batteries are also terrible. My next laptop won't be an Asus for sure.

Did the replacement battery also stop charging for you or was it just typical poor performance from aftermarket generic batteries? Wondering in case I ever find a cheap 751 secondhand. I might not bother if all the batteries are unpredictable.

Mousepad
01-27-2017, 06:41 PM
If you do decide to ebay it, you're going to have to do a system reset anyway. So I would do it before you click buy on a new machine. A reset *may* fix the dropped keys where nothing else did and you already know you can replace the battery yourself (if you want to). So I would at least try that before ditching it if you have the patience.
Yea I was thinking of doing a whole system reset before I jump ship to a new one. Do you think anyone would even buy a laptop like this with battery not working and keyboard issues? Obviously it still has all the other components working but if you can't type properly on it....

cl-Albert
01-27-2017, 06:51 PM
Do you think anyone would even buy a laptop like this with battery not working and keyboard issues? Obviously it still has all the other components working but if you can't type properly on it....

If someone is looking for a gaming desktop, your system should still work for this using an external keyboard (assuming this works okay?). It comes with a screen built-in too.
Don't know what the going price is for equivalent performing gaming desktops, but there may still be some people interested in your unit?
They might also try to replace the battery and/or keyboard if they can find a way to get cheap replacements somewhere, but if it's used as a desktop, those items don't really need to be replaced.

Haven't heard if a 'loose' keyboard fpc cable could cause problems like this, but one idea is to reseat the keyboard cable if it can be done safely without damaging the plastic clip on the motherboard side. Might also check any of the bends in the cable to see if there may be a bad connection somewhere although there may not be much that can be done to fix it even if you can confirm this.

xeromist
01-27-2017, 11:02 PM
Yea I was thinking of doing a whole system reset before I jump ship to a new one. Do you think anyone would even buy a laptop like this with battery not working and keyboard issues? Obviously it still has all the other components working but if you can't type properly on it....

Absolutely. You won't get the same as one in excellent condition but you might be surprised how much you can still get. People buy broken stuff because they are adept at repairing things, because they want a challenge and don't mind failing, or because they need donor parts for another broken machine. You might actually be able to make more money by dismantling it and selling the parts separately yourself, but most of the time I don't think it's worth the effort unless you have a business setup to do it.

nemerdekel
01-28-2017, 10:00 AM
Did the replacement battery also stop charging for you or was it just typical poor performance from aftermarket generic batteries? Wondering in case I ever find a cheap 751 secondhand. I might not bother if all the batteries are unpredictable.

The 'chinese' ones don't work from the start and the genuine ones fail after 12 months again, in my opinion it's not worth the money to replace it every year

Mousepad
01-30-2017, 04:36 PM
Thanks for all the suggestions everyone! I will try them and see if they work and if not I will sell! It's a bummer overall as I don't need a new computer so I'm hoping I can still salvage this for longer.

Mousepad
03-23-2017, 10:57 PM
So it appears that I fixed the keyboard issue. Last month I took apart the laptop to remove the battery and obviously unconnected and reconnected everything. I also disabled the touchpad completely and changed touchpad delay to off as suggested by some. So either one of these or both fixed it as I did these at the same time. Most likely it's reconnecting the cables that fixed it.

cl-Albert
03-24-2017, 11:24 PM
Glad to hear you could get the keyboard working at least and thanks for the update!